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    Lego Brand Retail

    4.4 (23 reviews)
    ModerateToy Stores

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    Yes please :)
    Luigi C.

    Lego !!! Store at the mall was a nice surprise!! They have some hard to find sets and even some sets that are currently unavailable online. My wife was able to pull me away otherwise I would have gotten about 7 sets on this short visit. I will sleep on it and maybe come back for a set or two (or the original 7 I wanted) The staff was awesome !! Except this one kid but they were great overall. I was able to look at some sets up close and personal !!

    Chima!

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    3 months ago

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    2 years ago

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    3 months ago

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    1 year ago

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    2 years ago

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    5 years ago

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    3 years ago

    Yes yes yes! Great service and friendly staff. Always will try make experience your very best! Love this place

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    5 years ago

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    13 years ago

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    9 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    14 years ago

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    11 years ago

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    10 years ago

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    8 years ago

    What can be said. Great legos, cool sets, employees are awesome to kids, fun in store events.

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    7 years ago

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    9 years ago

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    14 years ago

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    12 years ago

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    11 years ago

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    13 years ago

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    Ask the Community - Lego Brand Retail

    Review Highlights - Lego Brand Retail

    If you know a lego fan then you should take them here or surprise them with a gift card.

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    Learning Express Toys - Panoramic view

    Learning Express Toys

    3.1(12 reviews)
    4.6 mi

    I had a very unpleasant experience at this store. It is extremely unwelcoming when workers follow…read morecustomers around as if we are doing something wrong. While I was shopping, an employee followed me closely, which made me uncomfortable and completely ruined the experience. On top of that, I was holding a slime product when the worker made an unnecessary, dragged-out comment telling me not to touch the slime section. The signs in the store specifically say not to touch the glitter, which I was not doing. Being told otherwise felt rude and obnoxious, especially when I was following the rules. I want to strongly recommend that employees do not follow customers in this way. I am a full adult, and the behavior came across as intrusive and entitled. It was unprofessional, unwelcoming, and left me extremely unsatisfied with my visit. Because of this negative interaction, I chose not to purchase anything, and this store lost my business. I will not be returning, and I hope management takes this feedback seriously, because this was one of the most unjoyable shopping experiences I've had.

    I have been shopping at this location for a few years now and never had any issue requiring a…read moremanager's assistance. I recently purchased a candy claw STEM toy for my son. My son saved up his allowance and was so excited to purchase the item so we could assemble it. He enjoys Legos, model cars and anything else that requires assembly. Maybe I should have checked Amazon to see the rating of the Thames and Kosmos Candy Claw machine before purchasing it from this location, but it did not cross my mind at the time. My son saw the item back in May while we were in the store purchasing a graduation gift for his cousin and had been saving up for it ever since. Upon opening the box we noticed how cheaply made some of the components were, nevertheless we continued to put it together. He was willing to deal with the flimsy design and said he would be extra careful with it once we were done. However, while putting the item together one of the cheaply made plastic pieces that was integral to the design snapped in half. I immediately contacted the store to see if they could possibly provide a replacement or exchange the item for another one. When I contacted the store in Frisco the clerk apologized and said she would inform the manager. She told me people had been having issues with Candy Claw machine and that they put stickers on the box to inform parents of the age at which a child should be able to independently build the unit. I informed her that we were putting the item together as we have done with many other products and have never run into an issue like this before. I asked if she could replace the part or the item so we could complete the build and she refused saying she would notify the manager and have the manager contact me the next day. I then went to Amazon to research the item only to discover that the rating was very poor and that we weren't the only people to have experienced this issue. My son was so bummed as he had been saving up for the item and $43 is a lot of money to a 10 year old. My son later decided that he did not want to risk getting another machine only to have the same problem. I then called the location in Plano and explained the entire situation to the manager on duty and she immediately offered to replace the item, no questions asked. When I arrived there were three very friendly staff members who helped me locate another item that my son might enjoy since he didn't want to take the chance of having another part snap on us. The staff at this store was more helpful and actually seemed to care about my son enjoying the item that he purchased. The manage of the Frisco location did contact me and only echoed what her staff told me when I contacted them which was something along the lines of: we are so sorry about that and we will keep that in mind. She also added that Thames and Kosmos is a good company and that their store stocks plenty of products from them and that I can contact Thames and Kosmos to get a replacement part. I politely informed her that I will be doing business with the Plano location from now on since they have already taken care of the issue and since they also have better customer service. I am extremely disappointed with this location. I try to support locally owned businesses instead of getting everything from Amazon, yet some owners make it hard to do so. Luckily, there is another location close by as I do love the company and won't let one bad item spoil my shopping experience with them. It's good to know that the Plano location stands behind their products.

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    Learning Express Toys
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    Lego Brand Retail - toys - Updated May 2026

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