We went here today to buy a new sanrio plushie. my only complaint is we saw couple employees around the store but no one in the stuffing area. I was waiting for maybe 10 minutes or more? while I was waiting I made eye contact with couple employees but they just ignored me. finally one employee come back to the stuffing station but she was with her customer so I was waiting for another 10 minutes to get help. this was my favorite location but I think not anymore read more

We pre-ordered our bear online and picked up the next day. My son wanted to send a Valentine's Day gift to his gf in Maui. All of his selections made online were delivered. He was also able to record a voice message. There were no limitations to ordering online. But, I almost wished we built it ourselves just for the experience. Staff is super friendly and accommodating. We mistakenly ordered 2 pairs of glasses and they switched one out for a pair of shoes. Great for kids and family bonding! read more

Build-A-Bear Workshop - V-Day Bear - Toy Stores Near Me - Henderson, Nevada

I wish I could give half points, this would be a 3.5. We wanted to get our baby her first BAB for her first birthday. The bear costs the age of the kid for their whole birth month. So $1! We took advantage of their bday bundle outfit ($25) and dressed up her bear with the provided bday bundle choices. Wish there were more color and print options but we liked it overall. The wait to get the bear stuffed took a while. Only one person was doing it. Idk if the other stuff machine wasn't working or if it's lack of staff. But when we finally got ours done, we realized walking away that one leg wasn't fully stuffed. Luckily restuffing is free but we would have to get back in line. It wasn't worth another 25-30min wait. Definitely disappointed but the baby loves her bear, named Oney because mom & dad are so creative lol. read more

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"Do what you can with what you have, where you are. Believe you can and your halfway there. It is hard to fail, but it is worse never have tried to succeed!" Theodore "Teddy" Roosevelt The conception of this business came to fruition in October of 1997, in St Louis, MO. Maxine Clark had a vision. She wanted to bring the personalization of a "furry friend" to kids. Her inspiration made a connection between a stuffed animal and that human connection that all children seek from a stuffed animal. The special relationship that she was able to share with the world made children feel more connected emotionally. Who remembers their favorite stuffed toy? My stuffed toy as a child was a Pooh bear that sung to me. I remember my mama winding it up and it sang to me as I drifted to sleep. After it stopped singing no one was their to wind it up. Now with Maxine's innovation you can hug your favorite stuffed animal and it will sing for you when your mama closes the door and leaves the room. The emotional connection that children have with stuffed animals is dramatic and impactful to their well being. When my children were growing up they had the average stuffed animal. My first born came along in the year 2000, and he was drawn to this store because of his love of stuffed animals. He was able to have the latest character and he kept it with his always. As a parent it was important to make sure the children played and used their imaginations. They played make believe and learned through the joys of play. Many build a bears over the decades made this possible, because of the dream of an inspiring individual. How do you build a company that's success and not compromise your values. You open a business that turns into a phenomenal success over night. How do you stay humble with all this attention. The innovator of Build a Bear uses "heart" to keep the companies motto in focus. What could be more important than your stuffed animal having it own heart! Each animal made it stuffed by an employee and sealed with love. They shake the heart and give it the breath of life before it is sowed up and ready to go home. The heart is what makes all of us the same and equal. Use your imagination and get lost today with your new furry friend that needs a hug from you. read more

Build-A-Bear Workshop - Berry beautiful joy begins with a wish! - Toy Stores Near Me - Henderson, Nevada

Our second time at this store, with our second baby celebrating 1 year birthday. Two years ago we picked classic teddy bear, this time around- got the birthday bear for $1 (you can get for the amount of your child's birthday) . It was end of the day. Around 6 pm. Lady who helped us was clearly very tired. Not great in customer service. But I also understand- that it's impossible to jump around and be super happy all the time. I didn't have much cash with me, but tipped her a little bit. I wish she was a bit more enthusiastic. But it's MY child who is having a birthday, not hers. I used to work in retail- so I get it. Nice store, always clean. I get amazed with all the add ons (not necessary in my opinion). But it's fun for kids. And it's a wonderful opportunity for a family for pay few dollars and get a memorable gift for a lifetime. Just tip the girls if you can. read more

Build-A-Bear Workshop - We dressed our bear in one of my baby's onesies. I think it looks cute - Toy Stores Near Me - Henderson, Nevada

The selection was horrible the last time they went and another thing you cant get the pokemon without their clothes adding onto another charge and you cant get glisten without 100 dollars either very greedy company read more

We decided it was the right time for our kids to experience Build-A-Bear. They are old enough to remember this fun family outing and have their own personalities to choose what they want. The process is pretty simple: 1. You pick which one you want stuffed. 2. You get to push the pedal down while an employee stuffs. You also get to make a wish on a heart and it gets placed inside. 3. You go over to the "bath area" to brush and fluff everything out. 4. You pick what clothing and accessories you'd like for your new friend. 5. You go over to the computer to give your new friend a name and print out a "birth certificate." 6. Then the not so fun part, paying for it. My kids definitely enjoyed the whole process and being able to help with making their new cuddle friends. The employees were so nice and friendly. I must give them lots of credit for their patience lol. My daughter was most excited about picking the outfit and shoes. They love their new stuffies and it travels around our house quite often lol. Only negative I have is that it can get pretty costly with all the add-ons (clothing, accessories, voice box, scents etc.) We spent a little over $100 on two. So yeah, take that for what it's worth. But my kids are happy, and that's all that matters. read more

Build-A-Bear Workshop - Toy Stores Near Me - Henderson, Nevada

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I had the pleasure of going to the Galleria BAB in celebration of my birthday yesterday and was greeted by the most awesome, host Tjuan and checked out by another pleasant and personable host, Frey. Each one of them made my experience at their BAB memorable. I am so happy that there are people like them working at a family friendly business such as BAB. The both of them were eager and willing to assist all customers, had a genuine enthusiasm with interacting with customers which they treated as guests and not just treating us as monetary customers. This experience greatly contributed to me having an awesome day for my birthday. Tjuan & Frey are incredibly awesome BAB hosts. read more

Build-A-Bear Workshop - My Birthday Bear - Toy Stores Near Me - Henderson, Nevada

went in to make a tribute bear for my beloved pup that passed away. Alex and Tjuan were so friendly and helpful. they reminded me to take my time and were just so supportive. i've enjoyed Build-A-Bear since i was a little girl and it such a lovely full circle moment to feel that again as an adult. lovely people and experience. read more

Oh my gosh, want to see a child's eyes light up? Take 'em to Build A Bear. Going through the steps of choosing just the right furry best friend to having it stuffed to dressing it is a fun time for everyone. I particularly liked the steps they go through when choosing a heart. The store was clean with wide aisles, allowing several customers to look over & pick out what they'd like. The staff were all very friendly & chatty with the children. It is a bit spendy, but we happened to walk in during a sale & the Mrs & I were quite pleased with the final price. read more

Build-A-Bear Workshop - Toy Stores Near Me - Henderson, Nevada

Wow, what an awesome experience! Brought my to be seven year-old here to do a stuffy for her birthday, and the staff was absolutely amazing they made her day! They were so great with her, they were funny and outgoing every single staff member there was just incredible and made a magical experience for my daughter. They even sang a special birthday song for her at the end, so fun! Thank you so much for your kindness and energy. You are all awesome! We'll definitely be back. read more

Build-A-Bear Workshop - Christmas cinnamon roll stuffy - Toy Stores Near Me - Henderson, Nevada

Specifically went to this location after my daughter seen a post from her Facebook Sanrio group. She was on the quest to find the limited, Cinnamoroll Plush by Sanrio. Luckily they were still in stock when we got there (they've been selling out everywhere). Employees were friendly & helpful. Store was organized & clean. We will definitely return to this location for future Sanrio releases. read more

Build-A-Bear Workshop - 6/30/23: Sanrio Cinnamoroll Plush :) - Toy Stores Near Me - Henderson, Nevada

Build-A-Bear has been around for a long time, but my recent visit was my first time making a bear. We brought our daughter as part of her birthday adventure day and it was magical. This location in The Galleria Mall was clean and organized. They had a large selection of bears and everything imaginable to dress and accessorize the bears. The employees here were very friendly and attentive to our daughter. They asked her questions and made the whole experience very interactive. Maybe I was the last person to find out about the birthday bear deal, but it's worth checking out. One particular birthday bear is priced at "pay your age" for your birthday. So the bear was $3 for my daughter and it's a full sized bear! It even has cute little birthday print feet. Of course we purchased $25 in accessories, but we would have done that anyways. The process to stuff the bear was really cute. My toddler loved stepping on the pedal to stuff the bear. There was a cute little process to make the bear her own. Then the bear received a birth certificate. We went in to buy a bear, but it ended up being a cute experience for our daughter too. read more

Build-A-Bear Workshop - Washing the bear after stuffing it. - Toy Stores Near Me - Henderson, Nevada

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Thanks to all you ladies today that made my very FIRST build a bear experience awesome!!! I will definitely be back! I already have a list of all the bears I want lol! Plus hubby and I will be having our first grand baby soon so you'll have another happy customer Thanks again!!!! read more

Build-A-Bear Workshop - Great teamwork in assisting me on my birthday - Toy Stores Near Me - Henderson, Nevada

Build a bear is a really fun concept, and over the years I've come a handful of times. This time around, we came for our 1.5 year old. He was definetly far too young to enjoy the "experience" ha. But it was still cool. He is very happy with his otter. My complaints were that there were hardly any choices for "boy" stuffed animals. It was pretty much just sports stuff and super heroes , then the girls had a whole bunch of options. The other thing is that it's just soooo expensive ha. $40+ for a stuffed animal is pretty crazy. Maybe worth it if you've got an older kid who has the time of their life creating their "friend" read more

Our Girl Scout troop gets to come here once a year and wow we have such a great time. Thank you for opening an hour early for us and accommodating us during a pandemic! Your staff is friendly and helpful and I like how they help us stay within our budget. These little bears are so darn cute! My granddaughter got the Vegas Golden Knights themed bear and since she recently recovered from an ankle injury she added crutches and a bandage to her bear! It is just too darn cute. Thank you Build-a-Bear! read more

Build-A-Bear Workshop - Fun day for the Girl Scouts - Toy Stores Near Me - Henderson, Nevada

My mom and I have been coming to Build-A-Bear since I was 3 years old (about 15 years ago!) and we enjoy bringing my younger siblings to Build-A-Bear so we are frequent and loyal customers. Over a year ago I bought a Squirtle from the Pokémon collection at this location and I was promised that if I wanted to add any sort of updates to him I could bring him back and they would take care of it for me. Fast forward to a few weeks ago my mom and I were buying a couple bears as Christmas presents for my brother and sister so I asked if I could bring my Squirtle back to have his sound put in him. I was told by an employee at this same location that as long as I still had his original tag I could bring him back and get the factory sound. Today we came back to get the sound with the original tag as well as a couple of outfits for my brother and sisters bears. The sweet worker swipes Squirtle's tag on the sound machine and was about to sell the sound to me when the store manager Stephanie approaches and rudely stated that they will not sell me the sound even though I was quoted that they could. She then insist on selling me a recording of the sound which came out grainy, didn't even catch all of the Squirtle sounds and has a random child's voice in the background. The recording ended up costing me more money than the original sound and when Stephanie inserted it in Squirtle's hand she carelessly made it so it was poking out and looks tacky. Maybe that's just me being a perfectionist but I am very dissatisfied. This isn't the first run in I've had with Stephanie and her lack of empathy and custom service. She even had the nerve to point out a past experience I had with her which was inaccurate. She made me feel like I'm stupid and tried to make me out to be like I'm unreasonable. All I wanted was the factory sound for my Squirtle. I feel that there should be better training because Build-A-Bear prides themselves in great experiences. I work in customer service myself and 90% of the time I root for the employees because they're just doing their jobs. But in this instance I feel that Stephanie was the one being rude and disrespectful. Very unprofessional. read more

Build-A-Bear Workshop - As you can see, the recorded sound is clearly poking through his hand. - Toy Stores Near Me - Henderson, Nevada

Birthday party for kids or even adults - this place is fun! Yeah, it's stuffed animals - but whether you're into fairies, unicorns, bear, dogs or cats, they have choices for you. They even have Star Wars themed choices. If you have a group - the organized party is actually a better deal than using coupons etc. The staff is super nice and take care of everything. read more

Build-A-Bear Workshop - Toy Stores Near Me - Henderson, Nevada

Never been here before even though I've heard about it many times from friends. Cool idea and interactive fun for the kids. We got to experience this for a kid's birthday party. The kids get to pick out the type of stuffed animal they want. So many options but my favorite was definitely the Star Wars series. I even tried to convince my daughter to get the Rey doll since she loves Rey and even dressed up as her for Halloween, but it was a no go. The "bears" ranged from bears, cats, dogs, horses, unicorns, Pokeman, Star Wars, My Little Pony, Shopkins, Paw Patrol, Disney princesses, superheroes and many more. Maybe about 30 options in all? The characters were priced between $28-35 per item. I noticed some had 2 for $35 or 2 for $45 special price tags on them. My kids chose a Shopkins bear and unicorn. Naturally. Ha. Once the kids chose their character. They sat in a group and our Build-A-Bear staff was very enthusiastic and patient with the kids. Unfortunately I did not get her name but she was so great with the kids. They labeled the kids names on their selections then headed over to the stuffing process. As our staff member was selecting kids to help assist her in stuffing the "bear", she kept her attention on the group and was having fun singing and conversing with them. Once the animals were stuffed, the kids got to go select an outfit and shoes for their animal. They dressed their animals and then were handed birth certificates for their bear. Cute since you can name the animal and add all the other important information seen on a birth certificate. They also received light drawstring backpack bags to put their animals in. At the end of the experience, our birthday host was probably paying $40-50 per kid. Incredibly generous birthday party but not inexpensive whatsoever. I suppose you are paying for the whole experience which is cool. I'll have to take our 3-year old so we can get him a Storm Trooper bear. I like the concept of this but not sure I would honestly pay $40-50 per bear for my kids. Never say never because it is a cute idea and they offer cute characters. My kids loved theirs. We do need that Storm Trooper!! read more

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My boyfriend and I went in here on Valentine's Day and it was soooo busy, and Stephanie and her staff were still smiling and so much fun. I wish I could remember everyone's names but all the girls working today were so nice. I really really appreciated Stephanie and the girls working. Thank you guys for making Valentine's Day nice for Alex and I. read more

Build-A-Bear Workshop - Toy Stores Near Me - Henderson, Nevada

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GALLERIA MALL: It definitely could have been a more pleasant experience. The selection was decent. The value was to be expected but the service needed to be improved greatly. We were greeted by Stephanie and she asked what we were looking for and I replied, "Well it's my child's first time so whatever she picks I think." "Okay", she said pointing to the selection and walking away. We took the toy to get stuffed and I mentioned that I didn't want the beating heart for $5 extra bucks, Ryie (Arie) rudely said "I didn't say you had to." Then she made my kid pick a scent to put in the toy without even addressing me at all and the scent was $5 extra of course. After this, we looked for toy clothes. We asked Stephanie for assistance but she put her pointer finger in my face, turned away from me, and greeted a new family instead. Worst of all, another family with a small child walked in and Christina asked if it was the kid's first time building a bear, to which they replied, "Yes." "Oh wow, that is so great! Would you like a sticker that says it's your 1st time?!" Her reaction was bizarre given the fact that she did not react that way when I told her it was my kid's first time beforehand. Long story short I walked over to her and said, "As I mentioned before it's my kid's first time as well, may she have a sticker?", and put her on the spot. She looked "surprised' to be called out. Just really terrible biased, service. Glad my kid still had fun, liked the toy, and didn't notice how rude the employees were. I don't know if we would return or suggest this place to a friend, unfortunately. read more

Build-A-Bear Workshop - Pompompurrin. - Toy Stores Near Me - Henderson, Nevada

I went in recently to look around since I heard that there were teddy bears on sale because it was national teddy bear day and as soon as I walked in I was rudely greeted by one of their employees. As I went to look at the selection that same employee came to ask if I needed any help with anything but the whole time he talked to me he had a smug look on his face and was overly sarcastic. I then asked where were the teddy bears that were on sale and he gave me a weird look and proceeded to question if that was the only reason I came in and why I wanted the cheaper ones. At that point he had already irritated me enough and I just left. I didn't catch his name but he was wearing a yoshi backpack. read more

Daija did a fab job of creating our Special Friend. Awesome place to go if you have money to burn on Made in China bears, outfits and accessories. read more

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The most wonderful experience ever! Stephanie was so sweet and made this such a special memorable experience . There were all types of plushies in stock and had a large selection to choose from & same goes for the clothes! Honestly a great price for a memory that will never die read more

Build-A-Bear Workshop - Build a bears - Toy Stores Near Me - Henderson, Nevada

Came in at lunch time Saturday 1/29/22, sadly I did not catch the name of the man who helped me. I'm hoping by lining up time/date, the manager can pass on my good review too him. I came in looking for Glaceon (new pokemon plush), as unlike the espeon I knew it was in store this time. The man who helped me was very nice. He respected that 1, I was an adult and didn't need to be talked down too, but 2, respected my autism and didn't try to push the upsales of sounds/scent too me, which is very important to me. I know that's their job, I've worked retail, but if someone explains that such things cause mental distress it's best to leave it alone. And that what this guy did! He also talked to me about pokemon during the stuffing, and got the perfect amount of stuffing in per my request of keeping it soft. Auriah was the cashier, they were also really nice! Even though I was having a hard time speaking, and had a hard time looking at people's faces, I was able to get my plush the way I wanted and easily. read more

This location is a smaller build a bear store. Still got lots of options on clothes and bears. There is only two computers to make the certificate. Every build a bear is pricey so be prepared to spend at least $60 for a bear with sound and an outfit including shoes. Employees are very helpful. My son loves his sonic. He enjoyed doing things him self and choosing all the accessories for sonic. read more

This review is solely because of an associate named Jessica. So amazing that I had to get her name and head to Yelp. We went in because my "grandson" Blu needed to be restitched. "Doctor" Jessica to the rescue! lol. Not only did Jessica do an amazing job stitching him up (I think the first location didn't tie it off well?) but she was so sweet, super attentive, and brought my son out of his shell. "Doctor" Jessica was so extremely patient and exuded such a pleasant and calming vibe. She was also sure to tell us about the upcoming promotions. We chatted, joked, and our family left feeling even more cheerful than we were when we entered. Great job, Jessica! Thank you. You are def build-a-bear VIP lol read more

Build-A-Bear Workshop - You can't even tell that Blu went in for surgery! Lol - Toy Stores Near Me - Henderson, Nevada

We came in last minute before closing at the Galleria Mall in Henderson. I'm talking 8:56 when they close at 9. Amanda and Ui were MORE than ok with giving my daughter the full experience even when I INSISTED they didn't have to! "I know you're closing, you can just fill the stuffed animal!" I said...I insisted they didn't have to do the full on Build a Bear experience... I almost teared up when Ui was filling my daughters stuffed toy because she still took the time to make her feel special and include her in the building process...even offering a wash and outfits for my daughters new Pikachu! What a great experience for my 8 year old, and Ui and Amanda made that happen when I'm sure they could have been home with their families! Thank you so much Amanda and Ui you girls are amazing and a great asset to Build a Bear! We will be back because of the time you took when you didn't have to! Hugs!! read more

We'll keep coming back as long as their customer service stays awesome. My kids really enjoy it here. We've been here during the busiest time and during a not so busy time... no difference in how they treat their customers. read more

Oh my gosh I first have to say I can't believe this place doesn't have that many reviews? They've been at this location for 20 years!! Anyway my mom wanted to take my daughter here and I didn't know who was more excited to go... my daughter or me? Lol I remember going to birthday party's here when I was a kid and being so excited to go... now as a parent it's so great to relive my childhood through my daughters eyes. Everything's still the exact same! The staff is AWESOME! The two lady's working the day we came in were so friendly and made the experience for my daughter that much more special. They really cater to the kids and made sure to make her time there magical! Can't wait to visit here again! If you haven't taken your kid yet , you HAVE too!! read more

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Ok so after coming here a thousand times to buy a $50 bear my child never uses again and looses all its parts.... I still give it 5 stars. The employees are always supper kid friendly (imagine Disneyland on a huge Starbucks kick) they spew joy and are very bubbly. So I give them credit for dealing w tons of screaming unattended children ripping apart the store and the ability to keep smiling! Kiddos to the staff. Hindsight $50 bear yes BUT my 18 yr old still has ones from when she was a tot read more

Build-A-Bear Workshop - Toy Stores Near Me - Henderson, Nevada

I went there with my son his birthday to get a birthday bear for him and was told they were sold out. Not sure how a company can advertise a product and not have it in stock at all times. read more

HALEY! Thank you so much for all of your help! Your above and beyond work ethic and customer service/satisfaction exceeded my expectations and experience. You truly are a great asset to the BAB brand and any employer would be lucky to have you manage their brand/company!! 5 stars is for Haley and the experience she provided! It was a special occasion that seemed to me like a difficult situation with a 3 year old. Haley handled it like a champ and I'm just in awe of her. Thanks again so much! I hope corporate reads this and acknowledges you in the future you have at BAB! Best Regards from Candice!! read more

My youngest niece lives in Zamboanga City, Philippines and one of her goals here in America was to visit Build a Bear Workshop. She was disappointed that the one in Fashion Show closed down but I was determined to take her to one here in Vegas. The Henderson one is located inside the Galleria Mall. The staff was super friendly to her (and to my family consisting for 4 other females who have different taste in "bear fashion"). They were all patient in picking out the clothing accessories for the bear- especially when there was plenty of customers when we visited. They understood that this was a special moment for her and a precious opportunity to create a lifelong friend to take back to her home country. (Please note I don't give 5/5 stars as it's my personal belief that nothing is flawlessly perfect in the world. The place is highly recommended! ) read more

I was just in for my 1st time. One of my best friends has just been diagnose with breast cancer. I wanted to build her a bear to keep her company in her battle. She has lots of family and friends support. I just tought a bear made special for her will remind her how much she is loved and needed. Haley was amazing with the creation of my little friend. Haley made the experience really special. She truly loves what she does. Thank you so much for everything!! read more

We stood in line for a half hour just to fluff the bear. There were 4 other workers standing around doing nothing chatting with each other and two stations to fluff the bears. However only one lady was actually helping customers. Her name was Melissa and was very sweet and made the whole experience much better. Very sad to see the poor service with all other employees. read more

Five stars for clean, pleasant and a nice selection. Corporate America at its best. Sure it's overpriced and gimmicky but you know that walking in the door. Friendly staff and the kids loved it. read more

I went to build a bear in hopes of buying a few bears and placing a device that has my late grandmas voice in it. The first women I talked to was so nice and helpful and I decided to buy the bears unstuffed and come back at a later date to stuff it and place my device in it and that's when I went to the front to pay and the lead Melissa was there and said "oh you don't want to get them stuffed?" And I told her oh no I'm gonna come back because I forgot the devices and she asked if they are licensed by build a bear. And I told her no I don't believe so and she told me that they can't put anything that's not build a bear in their bears and I said ohh hold on let me tell you what I have it's a pre recorded device that has my grandmas voice who just passed away on Tuesday 9/1 and she rudely interrupted me and begun to say they can't do it. So I told her I'm good then and she sarcastically told me to have a wonderful day, (my grandma just passed away and you're telling me to have a wonderful day and so mean and sarcastically ?!). I will never buy from this business again and I will discourage all my friends and family from buying from there. I left there so upset. I understand if it's against policy but she didn't have to be so rude.. read more

Disappointed went across town to BAB & attention wasn't given per company standards as we have been going since 2008....4th kid's 1st time & didn't get our Birth Certificates. The lady who stuffed their animal didn't even take the time to put the barcode piece into the Build a Bear which I didn't notice until we were home. To make matters worse, the barcode piece had already ripped in two pieces. Correct me if I'm wrong, but isn't the point that the animal will be returned to you if it is lost by looking up the barcode in the company's system!! Last, I knew that was the gimmick to the whole business plan for this company. Or am I missing something?? Not happy since these items are pricey. We buy an experience not a toy!! Pretty sure that this was because we bought the items prior to coming in because it was a Birthday present for the 4th kid & wanted the kid to be able to stuff it themselves. Very disappointed & sad as I have spent a pretty ton of dollars not pennies at these stores for all four kids across 4 stores & 2 states. Not to mention the several for 4 other people & the few I bought for decoration. A lot of money too much to add up!! read more

I brought my daughter here yesterday March 2. She was very shy at first but Jessica did such a wonderful job at making her feel comfortable. Once my daughter warmed up she loved every minute of it. She loves her bear and came home telling the whole family about her experience. We will definitely be back! A huge thank you to the staff here for all of the questions they answered and help they offered. read more