Got into a minor accident. Shocked, I called my car insurer: Ken Tran - State Farm Insurance Agent…read more The woman that answered my call sounded fatigued. I asked some simple questions: "what do I do," "do I call the police?" The interaction felt so curt one would assume they're communicating with the mortician. The woman on the other line uttered a few insults under her breath in response with having to speak with me. Five days later, I reached out to see what the progress was on my report. A second woman calls me not soon after, she ignores my suggestions to move the conversation to either text or email, then hits me with: "So you want to push the claim through?" (paraphrasing). Seems odd, I wanted to know what my deductible is beforehand, which still hasn't been given to me. The call ends after I remind her that I prefer to communicate over text or email. Odd. Soon later that day I get another call from Ken Tran - State Farm Insurance Agent--it's Ken himself. He spoke in circles, and ignored me whenever I tried to get a word in. Long story short: 23 minutes later of back and fourths ending with him finally acknowledging my request to move the communications to either, text, or email, he hits me with an email that finally tells me what I wanted to know: My deductible was $1,000--not worth the cost of filing the claim. Shocking. Thanks for the whiplash, Ken! I won't mention the other thing we spoke about--what you asked me to do. (** = Could've been better)

AVOID USING THIS AGENT AT ALL COSTS!!! I am extremely…read moredisappointed with this agent and his team. They are so negligent to the extend their business conduct is illegal. I am writing this review to help other not have to endure the same horrific situations I have have to deal with with Ken and his incompetent staff. Get another State Farm Agent, I promise you, you will regret it if you don't.

BUYER BEWARE! We have been State Farm customers for over 10 years. We have paid our insurance bill…read moreon time, ever month since we became customers of State Farm. On June 6, I called on State Farm when we experienced a copper pipe leak in the attic of our home, which caused $30k+ in damage to our kitchen. OUR CLAIM was DENIED. It took 11 days for the adjuster to arrive at our house and then because of the very vague wording in the policy, the adjuster Paul Nguyen did not approve the claim. Although the pipe has a spraying radius of 5ft (Nguyen's statement) he claims the pipe was a seeping leak. I would recommend looking elsewhere if you are shopping for insurance. We are forced to purchase a product that we can not use when needed.

William vu and Kyle all of his staff are very helpful , honest about the price and super friendlyread more

David has been my go to guy for my personal and business taxes for almost 5 years now! He is the…read morebest and I will only use him ! He helped set up our books for all 3 companies when we first stared business, that we still use today. David and his team always show up on time and complete every project perfectly every time. They will do whatever it takes to make sure all is perfect ( they have even stayed late hours and come in on weekends in emergency dead line situations)! who is else would do that ?!! 110% satisfaction guaranteed

Extremely knowledgeable, friendly, honest and helpful. David took care of our personal taxes and…read morewill now be doing our business taxes. He was extremely helpful to me during an initial consultation, providing excellent advice and service free of charge. It was greatly appreciated and it helped to simplify what I thought would be a difficult tax situation. Highly recommended!

Just purchased a workercomp policy for my business with Pacific Insurance. The girl sitting in the…read morefront was very nice. Her name is Diep. She took all of my information and passed it to her manager "Katie ". Katie went through every little detail of what coverage I purchased and make sure I understand the coverage. Definitely will refer Orange County Pacific Insurance to my family and friends

Tried to ask a couple of questions about my insurance policy. As I started to explain my situation…read morethis agent cut me off and told me to call the insurance company myself. I thought agency was supposed to help and answer my questions?? He was rude and not willing to help. AVOID!!

excellent agent. i have been thru so many that were not nice professional or helpful. david is…read moregreat. so helpful and smart. he will go above and beyond to help the customers. so helpful and tuned in. he gets busy but he will always make time to really help with the policy issues. im so happy and glad i found him.

What a terrible business for home insurance just keep raising your home insurance and finally I…read morecancelled on 6-17-2025 for policy to end on 7-24-2025 with Contessa so in August I get a email from office mgr Autumn Rios stating I'm late on my payment but I sent her all of my emails stating I cancelled my insurance but yet the still have the nerve to bill me 55.21 for payment from 7-24-2025 to 8-5-2025 30 years with State Farm and David took over for my old agency Robert Sullivan how does he stay in business with such terrible office help I gave plenty of notice I was canceling even proved on emails and they still got to charge me more money what a total ripoff The last 3 years has been multiple increases where I can't afford this agency insurance your not in good hands with State Farm David Misiego agency Newport Beach

I can't say enough great things about this Farmers Insurance agency! Their customer service is…read moretruly exceptional -- responsive, patient, and always willing to take the time to explain every detail clearly. You never feel rushed, and they genuinely care about finding the best solution for you. What really sets them apart is how creative and efficient they are in tailoring coverage. They presented options I didn't even know existed, helping me save a significant amount of money while still improving my coverage. Every recommendation made strong financial sense and was thoughtfully customized to my needs. If you're looking for an insurance team that is knowledgeable, trustworthy, and proactive about helping you make smart financial decisions, this is absolutely the place to go. Highly recommend!

Highly recommend their office if you really want to get a good discount on different kind of…read moreinsurance. Their service beyond amazing. Most of the agents are nice, professional and knowledgeable. They surely know what they doing to help you saving money on insurance. I have really good experience with them. Totally satisfied.

We used JD Financial Services back in 2005 to secure our Anthem health insurance…read more We never heard from them again in the next 14 years. In 2019, wanting to find out more about our policy, we found out that they were still listed as our broker and still receiving a commission on our health insurance. We sent them a release to sign so that we could use a local agent who was more proactive, but despite various efforts, they refuse to sign. We called Kelly Steinke, and he even hung up on us. Obviously we are moving our insurance elsewhere. Can only warn people to avoid the company.

My previous company couldn't have made a better choice with our group health insurance. Spencer was…read moreprofessional and attentive, always going above and beyond our needs. He offered affordable options and was truly invested in keeping to our bottom line. As a current client, any time we have employee additions, questions or renewals Spencer is in our office until we feel satisfied and comfortable with the product we are purchasing. I recommend Spencer Merritt to anyone looking for a professional, friendly and trust worthy insurance broker.

This day I came with with my baby daughter to get some paperwork notarized which Jimmy already…read moreoffered me an affordable quote over the phone. Once we headed over, my first impression of him is a family man with integrity. The quality work is top notch and quick. I would totally go back for services again. It was a wonderful experience with OCCC THANK YOU! Brian

If you apply Covered California here, double check your application and make sure everything is…read morecorrect. My mom came here to apply for herself only but some how my dad (who has Medicare - does not need to apply for CC) also received a bill from the insurance company for Coverer California. Meaning, the girl who processed her application applied two people for CC when there should only be one. Second, my mom picked "A" insurance plan and finalized it with paperwork. Some how, both my dad and mom each received a bill from "B" insurance plan, which is much costlier than my mom's previous choice. And plan "B" is "Enhanced PPO Child Only" (wtf..she's 63 yrs old). This makes me wonder if these were innocent careless mistakes or were it intentional due to greed/inner motive? The damage couldn't be fixed completely because my mom already made a payment for plan "B". She came back by herself but somebody else gave her some kind of excuses. I had to visit the office myself the third time with her to get those two major issues fixed. The bonus star was bc the manager of the office called us back later at night to apologize for his staff's mistake. I might post a follow-up rating in two months.