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    Builders FirstSource

    5.0 (1 review)
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    Updated 1 week ago

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    3 months ago

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    Elizabeth B.

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    Charleston Roofs + Windows

    Charleston Roofs + Windows

    4.6
    (20 reviews)

    I highly recommend Charleston Roofs & Windows!  Very professional and great service…read more They just completed placing a new roof for me and I am very impressed with how smoothly the whole process was.  Starting with prompt return of my initial call, Michael Kelley worked with me helping me to understand what was needed, patiently answering questions and helping me choose the right type of roofing for my house.  He always answered  my phone calls, which I appreciated and valued such good customer service. The install was scheduled, and the crew showed up at 6:30am that day. They draped and covered vulnerable areas and worked all day removing the old shingles and placing the new roof.  Overseeing the progress at the jobsite was Adam Cobb.  He came to me a couple of times to update me on how things were going and see if I  had any questions. When the job was completed the next day, he let me know they were done.  That is when I saw that my yard, porch, decks, flower beds and driveway were left in even better shape than they started with. So, there you have it.  If you want to wonder about the quality and service you will get-keep looking.  But if you want to get the best up front, go with CR&W.

    The company caused $2133 in HVAC damages that three representatives refused to cover…read more Representatives claimed the damages were not their responsibility because of their contract. The exact verbiage from the contract is, "The Contractor is not liable for damage to hidden water, electrical, gas, and/or HVAC lines." However, in the photo sent of the damage, the HVAC line is clearly visible. When we pointed out that the line was clearly visible, they claimed they were still not responsible and would cover just $250 of the $2133, but only if we removed the 1-star Google review we had just left. After several attempts to get in touch with the contact on the contract and the business owner, we got no response.

    84 Lumber

    84 Lumber

    2.3
    (3 reviews)

    I am not an expert when it comes to wood and was there to pay only for what will be a staircase to…read morethe attic in the garage. The contractor decided what to buy and it was a little more complicated to order, pay and then get the wood because my contractor made a couple of mistakes but realized when he actually saw the wood. Everything got fixed and we drove away with all the necessary stuff but I have to mention that the reason why I am rating this business with a five star is because of Todd. He patiently made the necessary corrections to the material and to the order with an exceptional amount of patience, incredible! if I was on his shoes maybe I would have reacted with some kind of negative reaction like maybe "make up your mind" guys if not out loud maybe just in my head. Not Todd he did all the necessary adjustments with a smile. I have interacted with this business in the past when they had to go to my home to make some repairs and I wasn't impressed with their work but todays experience erases any negative feeling I had. If I had to go and buy wood again I would certainly request Todd

    One of the worst companies I've ever dealt with. My contractor ordered a replacement window…read morethrough Jeffrey Scott at the Summerville location. He was sent a photo of the sticker on the window which provides all relevant information. I was provided an estimate which I signed so the order could be placed. I was informed they don't accept credit cards over the phone since I didn't have an account with them. I drove 45 minutes each way to hand them my credit card. When the order came in a few weeks later I made the 90 minute round trip again to pick up the window. I sat in the parking lot for close to an hour until they finally located the window and placed it in my trunk. Upon arriving home, I realized the window was not only the wrong color, but also the wrong size. I was told by the co-manager, William Weeks, 84 Lumber would not accept a return or take any accountability because I signed the estimate. What kind of company takes no accountability for their employee's mistakes? Not one I'll ever do business with again. I'm not a home builder and don't pretend to be an expert in that field. That's why I prefer to work with professionals who know what they're doing and stand behind their work. I will never do business with this company again.

    Builders FirstSource - buildingsupplies - Updated July 2026

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