MANY REGRETS!!!! BEWARE OF THIS PLACE!!!! BUY AT YOUR OWN RISK!!! This is my 1st review I've ever written... there have been times where I wanted to write a review n' just never got around to it... BUT this, I could not let go... just couldn't possibly have another victim out there or let another day pass without giving ppl heads up abt how these guys run their business n' treat their customers! I've ordered several products, materials, supplies from these guys in the last couple of months as they "seemed" friendly and easy to work with... I would typically call in (like w/any other suppliers, etc), get prices and then order from them if the price is okay.... HOWVER, little did I know that they would actually quote one price over the phone and charge a higher price later on!!! And this happened w/them on a few occasions--not just once!!!! **I think this is how they trap in customers & make profit!!! Because they know that most customers, particularly contractors won't bother w/small differences, finances, invoices, etc...because they have so much going on...*** I admit that I too, had been a bit relaxed w/the small differences between the two prices in the past: the "fake" price they quote to you over the phone, of which I accept and order based on this price... VERSUS the "real" price they actually charge on your credit card w/o notifying you the increase in difference! I had/have been extremely preoccupied w/the construction of my commercial property that I didn't want to make a big fuss over a few several dollars even though they were wrong... HOWEVER, perhaps, it was due to my lackadaisical attitude, the last invoice was ridiculously off! SHADY ACT #1. The run-around... When I called in to immediately rectify the situation, Bob, Betty & Steve gave me the run-around... "call this person, no you need to talk to that person, no this person is in charge, etc"... no one wanted to take any responsibility & resolve this quickly - even now! And this has been going on for a few weeks now. I'm an understanding and patient person. I'm willing to give ppl the benefit of doubt & understand ppl make mistakes... but weeks?!!! It's not that complicated! SHADY ACT #2. Fake Invoices & Lies Every time I explained the situation to someone who apparently was "in charge for that moment", they tried to delay the situation and said someone else will take care of it. They were even sneaky and faxed me the "fake" invoice w/incorrect pricings saying that was the "original" price... When I called in and explained that the invoice was incorrect and was not at all what we agreed to, instead of making things right, they accused me of lying... Even if I were to go below the belt and "lie", is this how they treat customers?? SHADY ACT #3. Drastic Price Change in a Few Days?? The funny thing is that I ordered the same exact product a week before with a much lower price directly from them---do they not realize it's highly suspicious to charge something drastically more a few days later out of the blue???? How can the price change drastically every day as they claim??!! SHADY ACT #4. Intentionally not returning credit that is clearly owed. Nonetheless, while this was going on... and while I thought everything would be resolved amicably, I had returned some of the items that was on the last order (within a week). They picked up the said items but never credited me for them until I called in a few times for the credit (they gave me a run around with that too!). And even now, they didn't give me the full credit and made up some bs story abt why there's a difference in the credit???? That makes absolutely no sense! SHADY ACT #5. Assistant changes tune all of the sudden. At one point, Betty (the assistant?) sympathized and admitted that they were in the wrong and reassured me that everything will be taken care immediately seen as I had been calling them (her) several times each day, every day for 2+ weeks.... But then out of the blue, she decides to change her tune. SO... If you decide to order/buy from these guys, be careful! While they may be deceivingly helpful & friendly, their staff are intentionally deceiving customers, particularly those who order from them... the owner never returns any of my calls. Will, Bob, Steve & Betty are to be wary of! The frustrations, headaches, and investment of too much time, energy and effort are not worthy of doing business with these ppl!!!! I apologize for the long review as this is my first one but I strongly felt I would be doing a great disservice to not warn the public. Best of Luck. read more