We came in knowing which door we wanted. We just needed to pay for it and have it loaded. Chester (in charge of iron doors) was really too busy with other things to help us and said it would be 25 minutes. Not happy...but fine. We will wait. 45 minutes AFTER we paid for the door there were still no bodies to help load our door. Chester was present and knew we were waiting but continued to help other customers. THANKFULLY Tanya stepped in and let the store manager know we had been waiting so long and all of the sudden on all the radios we heard him call for ANYONE available to load an iron door that a customer had been waiting too long for. Voila....we have loaders (thanks Tanya). Guess who didn't respond...that's right..Chester. Moral of the story do not go in thinking it's an easy in and out even if you know what iron door you want. Chester was no help at all and really had a bad attitude. read more

Sometimes you can find a deal but for the most part it's overpriced. You're better off if you need something to get it from Home Depot and get a warranty. read more

What a great store. These guys really knew their stuff. I went in knowing exactly what I wanted and they were more than helpful. My order is 10 days out and I will reassess upon installation. Quality looks exceptional. They assemble for $20 per cabinet.(What a bargain) read more

Great customer service by Raul, an expert in every department. Went above and beyond to make sure we had a full understanding of our purchase. read more

This is a good supply store if you know what you want to purchase. The selection is not huge, but have some deals that are really good. The iron wrought doors look like they are priced well. This is a good store for the DYI person that can help themselves. read more

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Entire staff is very friendly but during our second visit to the store Andre went above and beyond digging through doors to find exactly what we were looking for all while exhibiting a smile on his face. Kudos all around for the great customer service! read more

Prices for items I was looking for are great but the service in this store is terrible. I suspect that others had a less than stellar customer service experience but there is a sign offering a discount to customers who provide a good review of the store. I wandered around the store, which isn't all that big, for about 15 minutes looking for a Formica countertop to use in a utility room. I finally saw my first employee on the floor who pointed me to the aisle. I made my decision on a countertop and approached the cashier. No one was there but after about 5 minutes a woman asked ifshe could help me. I told her what I wanted and that I wanted to pay for the product and have someone with a truck pick it up for me. She began the paperwork for later pickup and rang up my item. This got much worse when my friend went there the following day to pick it up for me. She waited 15 minutes as various employees gathered for personal conversations and exchanged money among themselves. Whatever they were doing was far more important than serving a customer. Finally a man asked if he could help her and she explained the she was picking up a previously paid order. They couldn't find the countertop. She called me and I tried to explain where it was but it seemed odd that they were depending on me, who had only been in the store one time the evening before, to tell them where the Formica countertops were. After about 10 minutes they found it. She was directed to a cashier to sign for the pickup. She waited for a cashier and when the cashier finally showed up, she said what a hectic day it was. My friend was explaining the lack of customer service she had experienced and the cashier was agreeing when her phone rang. She looked at it and said "it's my dad, be right back" and left to take a personal call. When she came back my friend asked if she could get help loading the 8' countertop into her truck. It took a few more minutes but she needed rope to tie the shell window down and asked it they had twine. Now waiting out in the hot sun as opposed to being in a hot store, she waits and finally sees the guy with the twine. She asked him if he was bringing that to her. He said yes but he needed to find something to cut it with and disappeared. When he reappeared he was carrying only a 3' piece of twine that was to short. ...... I won't go to this store again. The website has no corporate contact information so I wanted to post this experience on Yelp so others aren't mislead by the glowing reviews that are only given to receive a discount. read more

Purchased granite countertops, granite backsplash, and sink. Darrell assisted us through the process. He is quite knowledgeable and patient. The entire staff was accommodating. G.M. , Hurst, TX. read more

Awesome place for all your household needs. The customer service is outstanding!! Special thanks to Jasmine for all her great help in finding what I needed! I will definitely be coming back again and recommend for anyone! read more

I was looking for an 8' Fiberglass door and decided to stop the "Yeeha" place(Builders Surplus) to see if they had anything I could use. My first impression upon entering the building was one of chaos and mass confusion and it did not take me too long to realize the fact that this was going to be seek and you shall find establishment because I could find no one to help. When I was able to briefly stop one of the employees that was running past me he pointed in some direction and said there may be someone over there to help you. Not exactly the kind of help I was seeking , so off on my own I went. After seeing nothing inside the building I went outside at the rear of the main building and I saw rows and rows of unorganized, unfiltered, piles of doors and door lights and windows , most were used, none were in good shape. I did however find a couple of 8' fiberglass doors that would work for my project and these were used doors that had the hinge and door handle holes already drilled and mortised so there was no question that these were used doors. I did see stacks of what might have been good sellable doors at one point but for the fact that stacks of other doors had been placed on top crushing the useable products underneath told me someone is not doing their job or the management just dose not care. I could not find anyone that could price these used doors and the business was fixing to close so I decided to come back the next morning. On the morning of the next day I was able to track down the door manager I think Darren or Darrell and this guy acted like I was asking for his first born child and ran me around the store like a complete lunatic. when I was finally able to direct him to the doors I wanted he told me $ 495.00 each. I replied that was ridiculous as these were used doors, stored out in the open for no telling how long, basically thrown out in what I and any other reasonable person would consider a "bone yard". I have been in the door business for over 20 years and know for fact certain that the doors in question did not cost that much when they were brand new, and in fact I told him I could buy better brand new doors from a door wholesaler in Fort Worth for half the price he was quoting me. His reply was, and i quote " well then that is where I should go to buy my doors",end quote. I felt like I was dealing with a three year old and I said very politely "ok well thanks for your help and left the premises. Now I sell a lot of doors in my business and went into this place despite their obnoxious TV commercials where someone is yelling at the top of their lungs YEEEEEHA and then breaks a perfectly good window, they did wear safety goggles, with an open mind and good intentions of maybe finding a place I could direct my customers to to purchase a door. But I would not send anyone I know to that deplorable establishment. And by the way, some of the products they sell may look all nice and of good quality because they buy direct from manufacturers , not quality manufacturers, but people that sell knock offs of quality nationally known manufacturers. Quality name brand manufacturers that spend good money on research and development and testing of the products they sell. That is why you may be able to find what you think is the same product but in actuality it is far from the name brand manufacturers quality. Ask them about warranty on anything they sell and you will get a look like you wont believe and certainly don't deserve. The owner has built a big business making customers think his merchandise is the same being sold at Lowe's or Home Depot but friends it is NOT the same product . Buyer beware you go to Builders Surplus. I doubt very seriously even one builder has ever brought any of his left over or unused merchandise anywhere near that place. And as far as Darren or Darrell is concerned he can sit on those used five hundred dollar doors for the rest of his life because no sane person is going to dig through that pile of used and damaged merchandise and then have to pay twice the full retail price. Unbelievable waste of time. read more

Found the entry door I needed at Builders Surplus Haltom City today. Thanks to Randy and Mark! I'll definitely be back soon!

OWEN was amazing!! I was getting frustrated, but he helped me get exactly what I wanted ( No settling or being just "ok" with my choices) . Great ideas, great prices and everyone was friendly! Thanks for making home construction projects fun!!! I love love love all I bought! read more

We love Builders Surplus. They always have what we need at the best price and the service is great. If you are remodeling I definitely recommend it! read more

The guy in the kitchen cabinet section was helpful and gave great customer service spending time with us and helping us to plan out our kitchen cabinet re-do. He knows the products, and gave us good tips. The issue is that these cabinets are pre-made, and are just as expensive as custom cabinets, so why would I go with pre-fab? Know your prices to compare with their stock. Some things did not seem to be any bargain. read more

Jasmine and Jody were so helpful! We have bought all our doors here! Such great prices!!!

Just purchased porcelain tile at an amazing price! Definitely worth checking out their prices!

Great service. Friendly staff and better prices than the big box stores. David was super helpful with our door purchase.

Thanks for your help, NOT! Was looking at doors and the employees acted like I was in their way: went to buy a door and jetted tub. Apparently they didn't or want my business read more

Id give them zero stars if i could so far working with them has been horrible. Started out i got a quote for a french door talk to wife next day placed the order price changed they added approximately 300 dollars after complaining about the price change i was yold well he went on vacation that price isnt valid anymore. My wife wanted the door so i said fine and ordered it anyways and paid for it. Then i got called the next day they wont make my door in fiberglass and i was told i had to change it to metal otherwise lose my money so i had to move to metal. Then the garuntee of door being finished was wrong the door was late having me reschedule my installer of course that was a fee. Again told i just had to deal with it or lose my 1200 dollars for my door and not get the door. Then i got the door it is scratched up and the door is put together backwards not opening on the side it was supposed to anyways. Called and guess what never got a reply continuing their great policy of not caring about their customers in the least. read more

I wouldn't buy doors from them again. They're not top quality, are seconds or damaged. I didn't notice any defects until I got them home and their return policy is exchange only. (Well, I got the best they had supposedly so why would I want an exchange?) I'd be very careful about what I bought and check the prices. After getting the doors installed, I found out I could've had the whole job done by a contractor for about 4-500 less. And he would've painted them also! Plus the doors don't fit the same as they did before so I really didn't come out ahead on this deal. read more

We came in for some interior doors today and Jasmine and team are very helpful! We love coming here! They have a great selection of everything you could need to remodel your home. read more

Robert at Builders Surplus in Fort Worth rocks! His knowledge on bathtubs helped us make our choice and he went the extra mile to help us find the right one for us. Highly recommend! read more

I have purchased majority of my home supplies from here. I purchased three doors for $199 apiece, went back in to purchase two more and the price had been marked up $40. You could clearly see where they spray-painted over the $199 and it was still readable. Spoke with manager and he would not match the price of the recently bought doors. I was also in there last week and was about to purchase $3000 worth of cabinets. I will be looking elsewhere for that too. read more