This is a fantastic business. Kristen helped us with deciding on tiles for our project. Every phase…read morewent well and we are over the moon with the result. If you want professionalism with personality this business is for you! We will tell all our friends and family about our great experience!

Had living room, hallway, 3 bedrooms and 4 closets done with laminate, smooth process start to…read morefinish, salesman took us straight to product we requested, did not try to up sell at all and very knowledgeable about different aspects, very informative when we asked questions, also explained in detail for cleaning and care of flooring I highly recommend Nava Ruiz Gerar and his this business

Take my advice. Stay away from this business. Unprofessional and negligent…read more On August 1, 2024 I placed an order of 1145.04 sqft of Gold Coast 12 Prestige Express: Heirloom for a total cost of $2,590.56 with ProSource located at 5350 Airport Freeway Fort Worth, TX 76117. On August 8, 2024 I picked up the carpet rolls that were delivered to ProSource at this location in Fort Worth. On the following day, August 9, the installers proceeded to unroll and install the carpet. Upon doing so, we discovered there were stains on a 11.5' x 12.5' portion of the carpet. I have attached photographs of these stains. I immediately contacted Ms. Brenda Schrepper-Recinos at ProSource, at 11:58 AM CST, to notify her. I explained that I needed to be reimbursed for this portion of the carpet, ~$300.00, because it was damaged and defective. She responded with informing me that I would need to go through a claims process and inspection which could take a an undisclosed amount of time and the outcome would be based on their claims decision. My problem was that I needed to install that carpet that very day. I had already planned to do so which is why I ordered the carpet so far in advance. I could not delay the project. I also explained that I was a customer of ProSource and that I should be advanced my refund as the carpet was damaged through no fault of my own. Ms. Recinos kept insisting that this was their process. I wouldn't be able to accommodate this option as the deadline for me to install this carpet was August 9. I was expecting a quality product to be delivered to me. I informed Ms. Recinos that if they could replace that portion of the carpet early that very day, I could possibly consider that as an alternative option. However, I made very clear that it was urgent because I needed to make a decision on whether or not I would install the carpet and have to credit my customer, or try to replace the carpet if I heard back early enough. She assured me she would call me back in a "few minutes" as she needed to contact her managers who were on lunch break. I did not hear back from the manager, Mr. Shane Scarborough , until after 3PM on August 9th, via email, in which he requested I drive to their location and return the defective carpet so that they could give it to their supplier and receive their refund and in turn refund me. Utterly unprofessional. Being that it was so late in the work day, by this time I had made the executive decision to install the defective stained carpet in a closet. The stains are still visible and I am now having to credit my customer for the damage, that I was not responsible for. I'm not even requesting a full refund for the entire purchase of the order which would be $2,590.56 . I'm was only requesting I be refunded for the portion of the carpet that was damaged, which comes out to $2.09/square foot, totaling around $300.00. I responded to Mr. Scarborough's email at 3:29 PM CST on August 9th, and explained that I could not return the damaged carpet as I had to make the executive decision to install it "as - is", considering I had a deadline. Additionally, I could also not release my carpet installers and have them return another day, as this would also have incurred additional cost for me. I then proceeded with requesting my refund again and reminded Mr.Scarborough that my business transaction was with ProSource and not their supplier. I explained that is not my concern what they must do with their supplier and that I should be refunded for them giving me a defective product, as I now have to credit my customer. I never heard back from them. Today is September 4, 2024. ProSource has not demonstrated good will or good faith, but rather negligence and total disregard. I have emailed them again and attempted to call them and they are not answering my calls or responding to my emails. I am very disappointed with how they are conducting themselves. I will not be doing any more business with ProSource. I have filed a dispute with my bank institution in the amount of $300.00. I will be filing a complaint with the State Attorney General and the BBB.

I recently visited Prosource on the recommendation of my contractor to meet with Teri Ehrhart, an…read moreaccount manager, for assistance in selecting hardwood flooring for my upstairs remodel. I already have hardwood floors downstairs and wanted a different pattern for upstairs that would still complement the existing flooring. Teri was very accommodating in scheduling our appointment, asking me to provide a time so she could plan her day around it. We agreed on September 3rd at 1:30 PM. I drove nearly 25 minutes to Prosource and arrived on time. Upon arrival, a gentleman directed me to Teri's desk. I introduced myself, but before I could explain my needs, Teri informed me she was waiting for another client who had just arrived. She pointed me to three rows of hardwood samples and said she would join me shortly. I found this a bit odd and somewhat disrespectful, as we had agreed on the appointment time, and I had arrived before the other client. Nonetheless, out of respect for my contractor, I began browsing the samples. After a few minutes, someone else approached me, stating she worked with Teri and would be helping me instead. Her suggestion was to replace my entire downstairs hardwood floor to match the upstairs, which was not what I was looking for and quite honestly, cannot be considered a solution. Throughout my visit, Teri did not check in on me or offer any assistance. I left the store feeling disrespected and ignored as a customer. I will not be returning to Prosource and will seek other options in the DFW area where I can find what I need without feeling that my time has been wasted.

I purchased a lot of tiles on 7/2/2025, including 32 pieces of POR 12x24 EMILIA POL SKU 101156222;…read moreThe total of the order is $2934.47 The Floor and decor should give me the exact same tiles of POR 12x24 EMILIA POL But when we install, the tiles have 2 different colors - white and yellow backgrounds. See the photos, the top 3 line tiles are white, all the rest tiles are yellow! I went to the store where I purchased the tiles, and the manager said he could not do anything. I lost $1500 labor to redo the entire left-side wall, including removing the installed tiles, replacing the hardy barker board & red guard, and installing the tiles again. I also lost 8 pieces of the tiles (materials), $90.76 total. I would like Floor & Decor to contact me back for this loss, since it is completely their fault for giving me different color tiles!

This flooring company has exceeded our expectations. From the salesman Ernie to the installer. They…read morehave gone above and beyond what you so often get with business today. Thanks for a great experience. Eddie and Debbie

Very highly Recommend. We live in an older home and both of our porcelain finish on the tubs were…read morepast horrid. Joseph was fabulous! He was resurfaced the tub til wall. Now both of our bathrooms look brand new. Joseph was on time, cleaned up his work area and took those tubs from horrid to beautiful in just a few hours.

Once again Bradley came out and did an amazing job! He was polite, fast and proficient.read more

They have updated our kitchen and bathrooms with Granite and they have also done a new build for us…read morewith kitchen, bath and laundry room. They are excellent. Very professional and they are great at what they do. We will ONLY use Durango Stone for any remodeling or updating. They are reasonably priced, kind, efficient and very good.

The perfect company to do the perfect small job wonderful beautiful work. the owner and his son…read morewere detail oriented and prompt. Thank you again.

Enrique is exceptional. His knowledge, professionalism, and attention to detail make him a…read moretremendous asset. Working with him over the past few weeks has significantly reduced the stress of a challenging renovation.

I have used cornerstone granite for my kitchen and bath projects for a little over five years…read more They have an amazing team, large selection and friendly service. All the tempo and Rodrigo are amazing but a special shout out to Enrique. He is super helpful, very responsive and always willing to help find a solution. Thank you cornerstone team. I appreciate you helping me make my construction deadlines.

Carl is definitely a "hands on" contractor. He did the majority of work himself and was here when…read morehe had sub-contracted firms doing work for him. He is highly communicative and kept me updated daily on progress with photos. Change order and upgrades were handled quickly with cost increases identified and detailed with back up information. The project took a little longer than what I hoped, but that was partially caused by my upgrades. Regardless, I'm very please with the results. -Craig.

From the owner: Craftsman Connection, LLC specializes in Kitchen and Bathroom remodeling, and of course the rest of…read morethe interior. We are an Angie’s List Super Service Award winner 2010-to this year.

Would highly recommend this company. We are in the process of remodeling a bathroom and they were…read moreso easy to work with and helpful. The parts I needed right away were on hand and the rest arrive the next day. Ask for Donna she knows her stuff!! P.S. Try out the restroom while your in the office. You will thank me.

I went in today for a few plumbing parts needs and I was amazed! One part Melissa suggested was…read morecovered by a Grohe lifetime warranty I didn't know about, so free and to be shipped directly to me this week. On another Kohler part we discussed the availability and carefully selected the proper part. She ordered for me and it was about $10. They were very friendly, prompt and efficient. A real surprise and very professional. Give them a try when you need plumbing help.

This is what nightmares are made of: Promised a 1-month project. It took them 5. The quality of the…read morework was amateur at best and catastrophic at worst. I never got a solid plan, they hard-sold me high, promising we would reduce it, just to make me sign the contract. (my first mistake) Of course, those meetings to discuss my priorities and reduce the budget, never came. My dream wasn't realized as they either vetoed, forgot or bumbled each feature of my design. Examples: I have a wavy wall, it took them days to correct the paint throughout the house, they flat refused to match my craftsman trim, they forgot my vented kitchen hood, vetoed my transom (they don't even know what that is), failed plumbing inspection three times and nearly blew up my house. (I'm not embellishing) Had to install the cabinets twice (ordered incorrectly and hung at the wrong height), the rough plumbing is so poorly done that the knobs don't sit right and turn lop-sided; failed to contain the renovation dust which covered even stuff inside cabinets and drawers throughout the house. The cleaning crew came multiple times and I still had to hire my own at a cost of $360, to get all the ceiling fans, fixtures, floors, etc. finally clear of dust and paint splatters. They scratched my hardwoods and damaged my stove. To top it off, they stopped paying the subs and one of them put a lien on my house, EVEN though, i was up to date on my payment arrangement. (Yes, that's totally legal, for some reason!) The drama continues as I need help correcting some issues that i don't feel I should have to live with. I don't have the energy to upload pics but maybe later. Just trust me; pick someone else. Signed, Exhausted, Angry and Broke

We got our kitchen remodeled through Creative Design & Build this year. From the very beginning,…read moreour project manager Eyal was with us every step of the way. We always knew what to expect, got frequent updates as the work progressed, and never felt rushed or confused by any part of the process. She really went above and beyond. The work actually got done on time and the crew did an amazing job getting everything secured and cleaned after the work finished. Most importantly, the results were fantastic - truly exceeded our expectations! Would definitely recommend to anyone looking to renovate or remodel in DFW.

ICO changed out my tub/shower area into a beautiful walk in shower. They were great to work with…read moreand the quality of their work was superb. They delivered on time and on budget. Very good at communicating through out the experience. I highly recommend them!

ICO Construction recently completed a renovation of my master bathroom - which dated back to the…read moreearly 1980's. Shower, tub, floors, tile, lighting, electrical, tile, fans/vents, painting and more. I give them my highest recommendation. See before and after photos. Excellent communication, beginning with their response to my initial request for information and throughout the whole project. The project manager and even the owner were available to respond to questions seven days a week. At the end of every day they provided a progress report along with what to expect the following day. They made regular visits to my house to inspect the work in progress. Even after completion of the project they stayed in touch to make sure everything was to my satisfaction. All the workers were courteous and professional. Each day they carefully cleaned the work and adjacent areas. At the end of the project a housecleaning service thoroughly cleaned and touched up. It amazes me how other companies and individuals didn't respond to my inquiries or ghosted me after promising to provide a quote. Importantly, ICO is local with brick and mortar offices in the metroplex. I would be leery of all those virtual companies who devote most of their resources to sales and marketing and then sub the work to random contractors.