We heard about Builder's Surplus from the Nextdoor App. We are in the process of redoing our floors and wanted to compare flooring prices. They have a variety of household design supplies. We recently bought door knobs from Home Depot and saw the same brand here for half the price that we paid. The flooring section wasn't as extensive as we envisioned however, the prices were reasonable. We will definitely keep this business on the top of our list when we are considering home renovation options in the future. read more

Builder's Surplus - Trying to match laminate with tile. - Building Supplies Near Me - Houston, Texas

John is the best! Very helpful in providing all options and things to consider. Wonderful option for wrought iron doors. read more

Builder's Surplus - Building Supplies Near Me - Houston, Texas

Five stars all around! They let you roam around but they don't just leave you alone fending for yourself. You won't get a big box store feeling here. Anytime I would pause at a door and examine it for more than a few seconds I would hear "Hello Ma'am! Anything I can help with?" With a genuine tone of wanting to help. Everyone is so friendly and eager to answer questions, help you find what you're looking for, give ideas, etc. what I liked the most is the zero pressure or sales vibe which helped me relax and make my decision. I bought all new pre hung doors for the house and was prepared to spend a few thousand but I saved so much compared to a Home Depot/Lowes buying here and the customer service here is top tier. They were out of a few doors that I needed but they assemble them there! So later this week I'll be back to pick them up all up at once. They don't deliver - so be sure you come with your trailer or they will recommend you someone that can help. Happy shopping! read more

I pass by there to check things out and see the prices, first off all everything is way over prices and I hate going to a store where they hire kids and they on the phone all the time, no greeting and no one asked me for any help. I asked a employee at the front desk are the cabinets and tops price different and or do they have bundles, he never looked at me he keep his eye on his phone and said yep! That was it so I left never coming back. read more

The first time I visited builders surplus was 2020 at the start of the pandemic. I fell in love with this place. They have amazing doors amazing prices. 2024. I decided to bite the bullet and buy me one of those amazing doors. However, the price hadgone up significantly, but that's just what happens when you wait to buy something. The service was extremely wonderful. I will definitely go back. read more

Builder's Surplus - The door I purchased - Building Supplies Near Me - Houston, Texas

Just had bad experience. Will never go back. Management is horrible. Bait and switch prices. Shady environment!!! Bad quality. Stay far away from this place. Flea market quality!!! Management is horrible!!! read more

Eric did a fantastic job designing my kitchen from scratch. I was building a new house and had used a discount architect who doesn't design interiors, so all I had to go on for the kitchen were the plumbing and electrical locations. Eric created the entire kitchen with his software. Builders Surplus has a great selection of all-wood kitchen cabinets. It was so helpful being able to see the exact design elevations on paper and on computer screen, and Eric was very patient because I changed my mind several times. In addition, I was using vintage appliances, so that created an extra challenge. In the end, I got just what I wanted. I am very pleased with this design experience. I got beautiful cabinets at a very reasonable price. read more

This is place is amazing. If one is building we can't doors, beautiful and vanities, custom cabinets, shower enclosures to tubs and some sinks. The pocket doors for a cottage were are building and them in clearance area. The farmhouse sink I needed was a small size and we had the perfect sink. The cabinets handles are simply gorgeous and with that being be said, In a word... .expensive. Worth it though!. I always coming here. read more

Builder's Surplus - Cottage house two pocket doors for $21.99 ea - Building Supplies Near Me - Houston, Texas

Walmart would have been a better choice than Builder Surplus. After exchanging a door and paying a restocking fee. Alan (a poor excuse of a manager) insulted my intelligence with attempting to convince me that I didn't pay a restocking fee although I have a receipt which clearly states RETOCK FEE! This was Alan's way to try and keep the fee by making up a lie. I cannot believe these place is even in business employing people like Alan then making him a manager. I'm convinced 90% of these five star reviews here are FAKE. Because there's absolutely no way how Alan responded to me with the lies and the mispronouncing my name after I corrected him twice. Alan's immediate response was "WHATEVER" is not isolated. Poor customer service is a culture at Builder Surplus and I can guarantee they won't be in business for the long term by maintaining such a tradition. *Note: If you pay close attention to the store's responses to the negative comments. There's no accountability just excuses and defenses without ever addressing the written complaint. Prime example of what I mean when I say poor customer service is a culture here. I'm curious what the employees who work there go through. Harassment, Neglect, Discrimination, and overall workplace dysfunction. read more

Builder's Surplus - This the exchange door Builder Surplus made as I waiting, as if anyone could miss the half inch gap in the window. - Building Supplies Near Me - Houston, Texas

Service was very helpful and efficient, answered all of our questions and went about and beyond helping handicapped.

I love coming here to see what I can find. Dwayne is amazing and patient. He walked my through all my questions and guided me towards solutions. Thanks read more

This place is a home designers and diy'ers dream!!! They have everything from doors to floors and everything in between . Dee was such a great help with finding flooring for our entire home. He engaged us and wasn't hesitant in diving into our project details and needs. We found awesome flooring at a great price! read more

My husband went in to Builder's Surplus looking for a set of doors for my craft room. He FaceTimed me so that I could see my options. Dee was extremely helpful; he pulled out doors so I could get a better view of them. I was able to find the perfect doors for my space. Then I sent my husband on another mission to find the barn door I wanted. Dee patiently answered my extensive questions and took the time to discuss the pros/cons of the different types of barn door hardware. While there, my husband also saw some bathroom vanities that he liked. He decided to come home and get me so I could see them in person. Upon arrival, Dee was assisting another customer. As he walked past me he smiled and said, "I recognize your face from the phone!" We looked at vanities while Dee finished up with the other customer, then he came over to assist us. There was a lot of back and forth while we tried to pair the perfect vanity with the perfect countertop. Dee did not hesitate to go out in the 102 degrees Houston heat multiple times to find various countertops for us. He was once again patient with all my questions (and mind-changes) and went out of his way to help us create the look we needed for our bathrooms. It seems to be rare to find good customer service, let alone EXCELLENT customer service, but Dee provided excellent customer service! Because of him, we made multiple purchases and will return to make more. My only regret is that we didn't come to him sooner for all our door needs! read more

I read the reviews below while looking at this store. The prices are not any better than Lowe's, Home Depot or elsewhere. The reviews show problems after purchase. I don't purchase from stores that leave customers in a worse situation than before a purchase of over $2000 read more

Thanks Dee for being so patient with us today with looking for a door. You were kind and very knowledgeable. Peace and blessings!

I have been in the store/ warehouse for 40 mins looking and pricing other items for a kitchens remodel. I came here for my mother's French door for the patio and it is $599.00 with blinds built in plus I needed installation. In my 40 mins: The one customer your salesman was helping left without purchasing, three customers and one pick up entered after me. Why did they get greeted and asked if they needed help? Why was I the only one left to roam the store looking for someone to give money to? BTW: I like the motion sensors on the warehouse lights. Thanks for going green! So what do we call this? Are we doing business like this? I would gladly pay Home Depot or Lowe's $400 more for good, not great customer service 2 miles down the road. read more

Second time patrons here. Eric was a great help the first time we remodeled our kitchen. We got the itch to add something onto our new kitchen area and he was yet again very helpful. Answered all our questions and helped us figure out the best layout and solutions to our concerns. Would come here again and I would recommend you do as well. read more

This is a great place to find almost any of your remodeling needs. I what searched for a 43x22 vanity counter top and all dept stores (HD&Lowes) had to special order it and it would take a week or two to come in. Did that twice and both times they came broken which set me back time and money. This place had 5 different versions in stock and even helped me load it so it wouldn't crack or break. I called and they gave me a lot of info before making the hour drive across town. It wasn't to easy to find because they are warehouses all around but I uploaded pictures to Waze to show the outside. Once there all and any staff I came across was ready to help and answer any questions. Great customer service, knowledgeable, and friendly. read more

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Definitely had a great time today at the store, the associates were the best! I will definitely be returning for more purchases! read more

Builder's Surplus - 5.99 Sale table - Building Supplies Near Me - Houston, Texas

Do not buy the unfinished cabinets they are the same quality as the ones in Lowes for cheaper. What holds them together peels apart like glue. The lady who works the register over charged me. She is rude doesn't speak and acts like she's doing me a favor. While she sits down in a chair. read more

While the prices are on the high side (go to Door Clearance Center, they are better priced), the exact door that I wanted, was in stock at Builder's Surplus. So I decided against my better judgement and ordered from Builder's Surplus. My first inclination that I should have been worried was the big sign at the front of the store that read all sales are final. As a consumer, this always makes me hesitate and is normally a red flag that the company is not customer friendly and will not support you in any way after the purchase is made. Well... That is exactly what happened. I'll spare all of the granular details, but information that would have been extremely helpful was omitted during the sales process (not their job per Eric Lynch - "Manager"). When it was time to get the door installed, the issue was discovered and it could be fixed for an additional $150 dollars. While the sum was not a large amount, when I called the manager (Eric Lynch) to discuss what could be done, he was beyond rude. I've dealt with unprofessional employees before but he is a horrible excuse for a manager. I do not say this lightly. He blamed me and told me that he should actually charge me more to fix the issue. I asked why the information was omitted and he said it's not his job to ask the customer questions about their purchase. Wow... I will be sure to never shop with this company again and hope that someone reads this review and decides to go elsewhere as well. Customer service is big and they failed miserably. Knowing how they talk to their customers, I am fully expecting to get a response to this post with them blaming me again. Good riddance. read more

Over priced!!!!! They don't quote prices over the phone for a reason. More expensive than Home Depot and Lowe's. Wasted my time and Gas! read more

Service by Ignacio was great! only 4 stars because French doors with internal grids ere not available as listed on website.

On Monday we went to the Houston store on Pine Timbers. The store was too busy to meet with us to give us an estimate on the cabinets we wanted. So we left our measurements for the cabinets and were told that on Wednesday we will get the cost estimate. No estimate on Wednesday so we called on Thursday and were told that the person that handles that was off on Thursday. We called twice on Friday but were told that he was busy but he will call us. We never received a call back. read more

Chad helped me out with some interior doors. I'm thinking about getting an Iron Door and I'll certainly come back here for one. Ask for Chad with the sick beard and nice eyes. read more

Had a very good experience, we walked in and we were greeted by John. He was super helpful and answered all of our questions and he had a great since of humor!! I was super pleased with the quality of the vanity we bought. We will definitely be back for more supplies! read more

My wife and I had a great experience with the Cabinet Guru, Eric! We did a total kitchen remodel (we're still waiting on the backsplash, etc) and Eric was an enormous help and very easy to deal with. We're in Austin, so we actually came and picked them up in a uhaul. The guys at builder's surplus loaded them for us with ease. We're very pleased with the quality of the cabinets (plywood, soft close, hinges, etc) and the price was literally unbeatable. There was a small hiccup with a cabinet size (more a manufacturer's issue than anyone else's fault). Eric was very responsive and went above and beyond to make sure the problem was rectified and we were happy. I didn't expect that level of customer service from a "budget" option. I would absolutely go back to them again for future remodels and have already given their information to someone else. I wish I had a finished picture of the kitchen, but the one I uploaded is as far as we've gotten. read more

Builder's Surplus - Not done yet, but the cabinets are in and looking great! - Building Supplies Near Me - Houston, Texas

This place was a little hard to find. The sign is the smallest thing this place has. This place has a lot of stuff. It's midrange priced. Workers where super friendly and helpful. Just looking around there were at least 4 people that offered to help. read more

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This store has very POOR Customer Service! I asked a question and the sell person responded with an attitude I asked for a manger named Allen and he had a attitude too! Run to Home Depot!! read more

Dee was incredibly helpful today from start to finish! He showed us exactly where the items we needed were, set up multiple options for us to look at and then loaded it all into the truck! Would highly recommend Dee for anyone who is looking for assistance!! read more

The service was excellent i got there 10 minuter before closing the guys there wait very patient helping me out with question . i stay there 20 minutes after closeing they kept working on closing up and let me shop till i finish read more

I will echo many of the other sentiments expressed here with regard to customer service - unequivocally the worst experience I've ever had. They managed to send the wrong door not once, but twice. The second door they sent me - which is still not the actual door I ordered, has: (1) a large gap all the way around the wooden trim and the glass and (2) glue spilling out of the aforementioned gaps. Instead of offering to make this right, their proffered solution was that I could pick up a piece of glass from their store and install it myself.... I've literally never experienced customer service this bad. read more

If I could put a zero I would have put it doesn't give me that option first of if you will be purchasing any windows from here make sure that they write in the system the exact same measurements that you give them .I gave the gentlemen the measurements on a paper he typed them wrong I got 2 of my windows wrong ,spoke to two people to get them fix which they offer to order the correct ones which I have to pay for and they won't take the ones that they gave me wrong. I ordered this windows on October didn't receive them till the end of January which when I had purchase them the guy had said it was going to take them 6-8 weeks I am really upset the person I first spoke to said he would fix it and will call me back he never did so I called again spoke to a different person and manager and that's what they said I have to pay for their mistake smh never coming back to this place read more

Tried to call to get a price on doors so we could make an order for a new home, was told I could not get a price without placing an order... Not sure I've ever experienced that before, y'all might want to consider a sales department email on your website so customers can speak to qualified sales reps. read more

This place is NOT a Surplus. Material prices are exactly priced the same or higher as the Big Box Stores (Home Depot & Lowes) no additional discounts such as military 10% discounts. And you can not return. NO REFUNDS... only a store credit. And if you lose your paper receipt store credit then you are SOL. This place doesn't care because they think they are giving you a Surplus Price. I would NEVER shop here again nor would I recommend them to anyone. Save your time & money and spend it somewhere that appreciates your business. I bought 6 doors and one they gave me the wrong swing open, so I went to return it but they said it was my fault to verify before I purchased. So I got a store credit... then when I lost my flimsy paper receipt they said there was nothing they can do. It's like buying material at an over priced Yard Sale. This place is the worst read more

Very quick to take your money but when there's a defective product they will not refund bought this door and when they were loading it up for us we noticed there's a huge gash a chunk of wood missing. They insisted we still had to take the door after a huge argument they agreed I could have a store credit since there wasn't another door like it. Terrible service and unfriendly read more

Builder's Surplus - The door missing a chunk from it - Building Supplies Near Me - Houston, Texas

For starters, I have Wellborne Premier Custom Cabinetry throughout my home. If you're not familiar with the name, it's because there are not many distributors "privileged" enough - as they put it - to carry the brand. In the Houston area, there are only two, with Builder's Surplus being one of them. After we flooded this past April, I needed to find someone who could accurately quote the RCV of those cabinets as well as replace them - hence my finding out about Builder's Surplus.... The couple times I've visited, the guys there (Eric, Ethan, Chris) have been MORE than willing to assist. From taking the necessary time in an attempt at quoting out new cabinets, to helping me with other little odds & ends here and there - even tracking down the exact color to my existing door fronts. Never once did I feel rushed, or brushed off, as if my business didn't matter. That presentation alone is a surefire way to earn my business. I can't begin to tell you how many times I've visited an establishment, only to be made to feel as if my money wasn't worth something. I never once got that impression here. The shop itself is a warehouse type set-up and there are things EVERYWHERE. They have it all... doors, sidelights, bath fixtures, cabinets, tubs, tile, door knobs, etc... The only problem I have (which is truly a personal opinion) is there's no way to know exactly what they have at any given time. As an aside, I haven't found any of the items that I did stumble upon, to be less than stellar in quality and have actually found SOME of the items to be pretty competitive in pricing. The key is to match.... The shop is in a fairly accessible location (Hempstead Rd) & easy to find - amongst A LOT of builder supply businesses and granite wholesalers, so obviously with the rebuild, I felt like I was in fixtures & finishes heaven! The 4 stars is for the chaotic store. While there are directives posted throughout to put you in the general direction of what you're seeking, there are many items you'd have to dig through to find what you need/want. Even with a good portion of product readily accessible & at your fingertips, that's not always ideal in my situation - merely with time not permissive. Utlimately, I'll definitely keep them in mind as a go-to for any remodel project I have - whether in my own home or my rentals. Plus - they already have my heart since they carry Wellborne! ;-) read more

Great experience & great competitive prices. They are much more affordable than Home Depot and Lowe's. I was happy with their customer service and quality of products in their store. Great selection of iron doors, flooring, windows, etc. read more

DOES NOT ALLOW RETURNS ON UNUSED ITEMS, ONLY STORE CREDIT. Unfortunately I learned this the hard way with a bathtub. Ended up needing a different type. The store manager at the Houston location (Chad?) had his floor associate, then assistant manager speak with me in lieu of doing it personally. Even as I waited for the assistant manager to fully load a customer's truck. It was lunchtime, but it's a 5 minute conversation... I take my stand with this internet post, no more builders surplus for me. Big box, Wayfair/Amazon/Build.com all have better service and as good of pricing. read more

Went over today to pick out a sink and countertop for my master bathroom and had a wonderful experience. I was offered numerous options are within my price range as well as the ability look at some nicer items that caught My eye. The gentleman was very knowledgeable and took extremely good care of me very happy with my service here I would highly recommend. read more