Chad is responsive and crew that comes to install is fast and reliable. I don't know how much…read morecheaper these guys are compared to competitors but I found the price to be fair and I'm willing to pay a bit more for quality and customer service.

I unfortunately did not have a good experience dealing with Chad…read more I paid the deposit for the hardwood floors in Dec 16, 2022. Since then there has been rescheduling multiple times - the first 2 times was me. But, the last 3 times has been Chad. And, each time there was no communication from his end, I've been asking him about when the work would start and he would tell me on the morning of the installation that it was being rescheduled! Even now for the past 3 days I've emailed and texted him about processing the refund - and he's gone quiet!! This is no way to do business.

Bad experience with First Floors and their Vice President, who may also be the owner's son, Damon…read moreDobson. We were looking to have over 1,000sf of hardwood installed in 3 rooms and a hallway, finished and hand scraped to match existing flooring. The company came to our house, measured, and Damon sent us a quote. I responded to Damon, asking when the company could get started. Additionally, because I view this as a fairly sizable investment in our home, I had questions about the installer who would be doing the work. Specifically, I wanted to know whether the installer had experience hand scraping, as I know that process can be difficult and time consuming. I also asked if Damon had any references for the installer, or even any pictures of recent work--perhaps a bit high maintenance, but I though it was a reasonable request. Damon simply responded that they could start in 3-4 days. He did not address the questions I had re his installer. I knew that 3-4 days wasn't possible, because wood has to acclimate in the house for longer than that, so I asked him about this, and also repeated the questions re his installer. He condescendingly replied, "but you only asked when we can start the job, and we can start in 3-4 days." Once again, no response re his installer. So I asked about the installer and his experience again. Damon's response was "We do 1,000 hand scraped floors a year, sir." I explained that I was less concerned with the number of floors the company installed, and more concerned with the specific installer First Floors would hire to do the work. So I asked him again. His response was that the company had done a "banker's house" and also a former president's house. At this point, I told him I'd love to use his company, but that I needed more details on who the installer would be, specifically his experience hand scraping. I again asked for recent references. Damon responded "I have come to the realization we are not the company for you." I found the contact info for the owner, Richard, and emailed him, explaining that I thought the resistance to my questions was bizarre, especially considering the fact that we're in uncertain financial times. No response. I've owned a few houses, done lots of work on all of them, and have never been in a situation where a company is not willing to provide info on the people who will actually be doing the work in our home. I think that's highly suspicious. Also, the fact that he was ready to install in 3-4 days, in a humid climate like the Dallas area, is problematic in my experience. I can't speak to the quality of their work, but their customer service is garbage.

We met these folks through our Farmers Insurance adjuster. We had experienced a plumbing failure…read morecaused flood. It destroyed our hardwood floors throughout much of the house. Rick was the lead person from First Floors and he was extremely diligent in making sure all of the work was completed right and on time. We were out of our house for 5 weeks while they did their repair magic. If you came to our house now, you would never know there was ever a flood. Exceptional people to work with!

WAY over priced, poor communication and sub par workmanship. There was not anything done correctly…read more Would not provide any invoices when asked. Did unnecessary work without asking and then charge you for it. Broke several items of mine, including a new stove, and would pay for repairs

He started by saying he would not ask for a down payment. Before he left my house he asked for a…read moredown payment. I gave it to him. He said he will have a Jessica an interior decorator call me to discuss what I need done. Never heard from this Jessica. I was supposedly have a handicap bathroom. All I got was a handicap door. Never got my Mirror for guest bathroom. Never got my seat in my guest shower. Hand rails are way too big and bulky for my guest shower. And placed incorrectly.Towel rails are right above the toilet. Those need to be re placed with smaller rails. Never came back to finish unpainted door in master bathroom, and fuse box. Needs to come finish caucking around the tile and base trim. Left paint stains on my carpet and patio. Does not return my calls/text.

If you need to remodel your home I just have to say:" you try the rest now try the best" This is…read morePristine DFW Pristine services- best contractor ever. Honest with a great attitude and a lot of patient....

Chuck saved the day for us a few months ago when our Grandmother's rugs needed deep cleaning. The…read moreservice was fast, friendly, and reliable. I won't go anywhere else and I recommend him to whoever needs his services.

Andrew is truly one of the best contractors we've ever worked with. He quickly detected and fixed a…read moreleak in our house, repaired the water heater, and also did excellent painting and wall texture work. From the beginning, he was professional, responsive, and very knowledgeable. The quality of the work was outstanding, the pricing was very reasonable, and everything was completed efficiently and with great attention to detail. What we appreciated most was how clean and tidy he left the house after the work was done -- something that really makes a difference. He made the whole process smooth and stress-free. I would absolutely recommend Andrew to anyone looking for a reliable, honest, and skilled contractor. We will definitely hire him again for future projects.

Andrew, I just want you to know that you are the best at what you do. Your customer service, your…read morepersonality, and the perfection in your work are truly outstanding. You came exactly when you said you would and fixed my sink, plus more, without me even asking. I can't express enough how impressed I am with your skills. If anyone needs a handyman, please contact Andrew! He gets 5 stars plus‼

Trustworthy, clean, neat, reasonably priced. Many services offered. Local Plano business. Have…read moreused them twice so far. Will again

I used Beverly and Greg's services back when I had carpet and they were outstanding. What I have…read morenow is a bunch of white tile with white grout, and DOGS. Greg was very meticulous while cleaning my tile and white grout and it looks like brand new! I am super pleased, And I would recommend them for any of your cleaning and restoration. On top of doing the job well, they are good people.

Horrible customer service. I left a message for this company for a quote on a damanged ceiling, Mr…read more Dewy Mason called me back and left a message asking me to call him back to speak with him over my request. i did so and he rudely said that he had is charging his phone so I offered to call him back which he declined. He asked if I wanted to answer the ringing phone on my end which there was none, he then said that the format was messed up and hung up on me. I sent him a text message explaining that he was very unprofessional. They have a great website and that is one of the factors of calling this company but from the 1 phone conversation I am happy that I will not be giving my business to a person that does not know how to treat people. I will also be posting a photo of the text message to him along with his response. GO SOMEWHERE ELSE-DO NOT GIVE YOUR $$$ TO THIS BUSINESS.

Excellent job. The wall looks like it's original drywall. You can't tell the difference. Tire price…read morewas reasonable and the man was very nice.

The severe 2021 winter storm left my wife and I with a cracked second story pipe and a flooded…read more(mostly destroyed) house. We came home to the kitchen ceiling caved in and 3 inches of water on the entire first floor. Pat and Lindsay have been AMAZING. They came out same day and Pat and his son stayed until midnight working to get water mitigation taken care of and moisture out of our home. Pat worked tirelessly over the next week tearing out drywall, flooring, and everything else that needed done. They were also incredibly kind to us when we have been going through such a challenge. Water mitigation has been completely worry free from our side thanks to Pat's Carpet Care. We cannot recommend them enough. They are hard working, diligent, and trustworthy. I'm confident you'll have an amazing experience using Pat's Carpet Care for whatever services you need. Hopefully in your case it isn't flood damage.

Pats Carpet Care is fantastic! Integrity and a fair price is what this company is about!read more