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    Buildwell Construction

    5.0 (1 review)

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    Home interior design

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    1 year ago

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    The Carpet Store - Another one of the floorboards that is pulling up in another room.

    The Carpet Store

    (39 reviews)

    Tyrone

    The installation and the carpet itself are amazing, and I'm very satisfied with the quality of the…read morework. We had two installers arrive, though they did not provide their names. The installer with dark skin was incredibly kind, respectful, and hardworking, and I truly appreciated his professionalism. Unfortunately, the lighter skin installer was extremely unprofessional. He used profanity throughout the entire installation and made several disrespectful comments. At the start, there was a miscommunication about the furniture needing to be broken down and moved from each room. Instead of discussing a solution, he immediately began complaining that it should have already been done and that it wasn't his responsibility. I explained that everyone in my household had taken the day off specifically to help move anything necessary. It wasn't until my spouse stepped in and asked that we work together on a solution that the conversation shifted. Even after a plan was agreed upon, my family and I had to continue listening to him make negative remarks about our home and belongings, including saying we had "shit everywhere" and that he didn't know what to tell the other installer because "everything was a mess." I later learned that this installer is related to someone in management, which may explain the attitude we experienced. Despite this individual's behavior, I was extremely pleased with the overall service and the final result.

    Very knowledgeable salesperson. Loads of technical knowledge. Good information to help make…read morecomparisons.

    Cabinets To Go - Messy  work it's not their cabinets so they don't care to treat them with respect and care

    Cabinets To Go

    (12 reviews)

    Tyrone

    Our experience with Cabinets To Go was very mixed…read more We originally had a great visit a year ago, which is why we returned ready to purchase a bathroom vanity. Unfortunately, the customer service this time by the manager Richard was extremely disappointing. Richard was abrupt, unhelpful, and made the interaction feel like we were inconveniencing him. We expected to review and finalize our order, but had to ask just to see a printed quote before leaving, which made my husband and I frustrated. Upon leaving, we were so turned off that I decided we weren't going to use them. About a week went by and something just wasn't clicking with this quote. After reviewing more I realized we were given the wrong quote -- it was based on our original, larger cabinet and was priced higher even though we downsized. I called and spoke with Ricardo, the regional manager, who confirmed we were in fact given the wrong quote. Ricardo was professional, responsive, and fixed the quote. He ultimately saved the sale. The cabinet itself is beautiful and the installer did a great job, but the poor customer service made the process frustrating from start to finish. Because of that experience, we would not choose to purchase here again.

    Complete Failure, Property Damage, and Total Refusal to Take Responsibility…read more This was one of the worst home renovation experiences I've ever had. I spent over $20,000 with Cabinets To Go, who used Sage Surfaces to coordinate installation and hired Ramos Marble and Granite in Saint Petersburg, FL to do the work. What followed was incompetence, damage, and complete disregard for the customer. The problems started immediately. During the first install, Ramos installed the wrong backsplash (4" instead of the full backsplash I ordered). That mistake required everything to be torn out and redone. During the second installation, I stayed in the room specifically because trust was already gone. That decision proved necessary -- I personally watched the installer drag my stove across my floor instead of lifting it, leaving a long, obvious scrape in my new flooring. When I reported the damage, Ramos' operations manager asked for photos, which I sent immediately. A few hours later, she claimed their installer never moved my stove at all -- a statement that was simply untrue. She wasn't there. I was. I then escalated to Cabinets To Go and Sage Surfaces. Both companies said they were "working on it," then did absolutely nothing. No follow-up. No accountability. No compensation. The estimate to repair the damage is $1,800. This entire experience exposed a system where everyone takes your money, no one takes responsibility, and the customer is left paying for contractor damage. For a national brand and a $20K+ purchase, this level of negligence and indifference is unacceptable. If you're considering Cabinets To Go, Sage Surfaces, or Ramos Marble and Granite, understand this: when something goes wrong, you're on your own. I would strongly advise looking elsewhere.

    Buildwell Construction - contractors - Updated August 2026

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