Very please with the vinyl you laid today of very high standard. We appreciated your friendly approach, and keeping your appointment time. It was a very professional job. We would recommend you highly Phil Vince read more

Company came and fixed my baseboard and as compensation did floor in my bathroom for free. Happy now

Great place with huge inventory! Maria always so warm and welcoming during our visits for remodeling projects. She knows her stuff and is so accommodating! Will definitely recommend!! Darlene read more

Purchasing from JB's Flooring should be avoided. My experience was very frustrating and stressful from the very beginning. Nothing was right, from the measurement, proper tools, and installation to the three months of many calls that were made to them before a response was received. A box of tile that was needed (and I requested) to correct the problem was not saved. Refunds for overcharges were and continue to be a problem. It's a terrible store to have any business with. read more

This reveiw is long overdue. Intially i gave this store a 5 star rating and a grand review, it was premature. They do not follow through with commitment to client, they do not honor warrenties and they blame customer for faulty installations. It took me 5 years to find the store and product i wanted to do business with. When i finally met a particular salesperson at JB i was sold. But this is not about him. Little did i know the store policymof the consumer should have a Phd in flooring, or at least a masters degree! Can you say shammed?? My floor is lifting! They blame "mositure" they did come and repair half..HALF!! The kitchen area which they seen and agreed to fix is stil lifting ! The baseboard theybpulled off wall to prove workmanship not put back properly, they cost me a custom made back board for my husbands bed , he is wheel chair bound and i had a custom wench installed so i could get him in and out of bed, they took it apart so they could lay the floor and never replaced, said they come back and never did. I made calls Bill the owner always out of town Its really sad we were taken advatage of. When they did replace half the floor, they laid plastic sheeting down before the lvt to gaurd against the so called mositure, a protective barrier which should have intially been done...they used my spare boxes of flooring from original lay. Its super sad. Because i need another room done that 52feet by 18 feet plus or minus and wanted a match. I need tile for 2 bathrooms which i would purchase from them..but have been left high and dry so i am stuck!!! But the saddest of saddest is while the salesperson was let go, i wouls still have done business with store and every one that comes here including rescue and paramedics complement the floor and all i can do is say thank you..and be quiet when inwould love to guve the referral. But who in their right minds give a referral to a store that shafted you? Wheres the warrenty better yet where is the customer service?? Trulyndeserves 1 star but there were some helpful individials so need ti give at least 2 . From 5 stars to 2 Sad sad sad. Taking advantage of Handicapped Veteran Ive considered small claims court..but who has time for that. read more

This is the only place I'll go for flooring! Ask for JJ! We worked with JJ who was exceptional to work with from start to finish! She made our entire project as easy as possible. She answered all of our questions, was extremely knowledgeable, explained the process clearly, was detailed, thorough, polite, positive and professional. She made our experience a pleasure. Her customer service is superb! Rafael did our flooring installation and is also phenomenal. Highly recommend. Home projects can be stressful and not fun- but this team at JB flooring made it a breeze. read more

While the product was satisfactory, J&B's customer service (especially Mark Feinberg) sucked! The whole installation was fast and efficient BUT to this day, we do not know by whom. When we asked for ID, they promised it (in broken Portugese) but never produced it. The impression was that they were a couple of illegals operating for J&B, working out of a plain white truck, without papers to work legitimately in the US. Marc Feinberg promised to have Bill Boukalis, the president, call back--he never did! J&B was totally dismissive of my concerns. I feel I have a right to know who is in my home. We will never deal with J&B again. It's a matter of trust. read more

We cannot say enough good things about JB. We had a waterproof vinyl floor installed. Ordering was simple and quick. Plus we were able to get it installed next day. Installers were prompt, neat, pleasant and definitely good at their job. Would highly recommend read more

We had them install new flooring in our home. During installation, the installers discovered there was quite a bit of slab moisture under the laminate flooring they had to pull up to install the new floors. The installers seemed to think it wasn't too much of an issue at the time, because the moisture dried up as soon as they removed some of the old planks. They said they have seen it before and assured me it was nothing to worry about. I took their word for it because I trusted that they know their job, they deal with it every day... but my wife wasn't convinced, and she tried to stop the job in the middle of the install. At the time, I was assuming these professionals knew what they were doing, so if they say this is something that isn't a problem, I felt they knew their business and trusted them. So, it took me some time, but I finally talked my wife out of stopping the install. But I called the manager anyway just because we wanted to be sure it wasn't going to be an issue in the future... and they told me... if the moisture dries up when you uncover it, you know that it's not a leak or anything major, and that it is just ground/slab moisture. Well, less than a year after install, early 2022, I started to find issues with the flooring at the seams where the planks connect. Then I started seeing the seams start to break and pop up, making it a tripping hazard in certain areas. There was one area under my desk that started showing the most damage, so they sent their installers out to fix it. When they pulled up the planks to be fixed, they discovered mold and damage to the rubber connections at the seams of the planks. There was also a lot of moisture again. These were the same installers that said it shouldn't be a problem on the first install... but now after seeing how quickly the planks were damaged again, they now believe that it is a problem that needs to be addressed, and they immediately called the manager to explain the situation. The manager ultimately told them to go ahead and fix it for now anyway, and they would send the owner to come take a look at it in a few days. But I immediately thought to myself... if they fix all the visible issues today, what will the owner even see when he gets here? He won't see any problems at all, which he didn't. After the owner looked at what has already been repaired, he ended up saying he would call me back to see what they were going to do about it... nobody called in weeks, so I called them and left messages. They weren't responding for weeks and weeks... and I was pretty sure they blew me off... I asked my friend, who referred me to them, to step in. Soon after that, they finally came and replaced the one section in August of 2022, and their solution was to put down plastic sheets underneath the vinyl planks to help with the moisture issue. After one section of the house was repaired this way, they came back to do the other parts of the house, but then they said... actually the best way to fix this would be to seal the cement slab, but at this point it's too late for that suggestion, they've already put the plastic sheets down in the other parts of the house as their fix. But if the cement slab sealing was mentioned to us when my wife tried to stop the job and we brought this moisture problem to their attention during the first install, we might have been able to do something about it back then. But basically, now the problem my wife brought up that they assured us wouldn't be a problem, they are now admitting is a problem, but now it's too late. So, as I suspected, a few months after their repair, the other parts of the house are already showing signs of the same issues again! We understand that the excessive ground moisture isn't their problem, and maybe they have installed vinyl flooring directly on cement floors before without issues but what I have a problem with is...They knew at the time of the original install that we had heavy slab/ground moisture, since my wife almost stopped the job because of it. But if we knew this moisture needed to be sealed at the time of the original install, we would've been able to make a decision then. But they never gave us that option, they just kept saying it was nothing to worry about. I'm not trying to be unreasonable. I just want the reliable flooring that we were promised from the beginning that we paid thousands of dollars for. I just want to not have to tape down several areas of my house, so the flooring doesn't bend up and cause tripping hazards. But they can't seem to provide that... so if they really want to fix this problem and make it right... they would just give us our money back, that's all we want... so we can get flooring that is installed correctly and safe. I don't think that is an unreasonable ask, but I'm not holding my breath. read more

Worst experience ever!!! Scam alert!!!! Owner is a bully!!! Got I quote from them ,signed and gave 50% deposit on $4000 order. Put me off for 2 months for install then wanted and extra $3000. Owner was threatening and insulting trying to bully us into the higher price . Then would not refund the deposit unless we canceled and let him out of contract. So we could not go to court. Very shady guy be careful !!!! read more

Ron led us to believe that the tiling would be laid by a master tiler. It ended uip being just one young guy (kid) who was left on the job by himself, while the master tiler went on vacation. The kid left a huge mess. Grout unwashed left to harden on tiles all over. Mud/grout/thinset smudges all over the freshly painted walls. It was a vacant house but a "construction site". When they chipped up the old tile pieces of concrete/tile went flying up onto the shelves of the closets, which were never swept up. The door to the kitchen had a piece of paper which said "please do not open this door. Thanks". They ignored it and opened the door which allowed all the dust to coat the entire kitchen surfaces, including INSIDE the cabinets. After all why should they honor/heed such a request by the customer....... The kid mixed all the mortar in the garage and coated the garage with dust. He told us he would clean it all up . Never did. The kid did a hurry up job inside the house. Did what appeared to be a one time wash up of the tile residue. We had to do 3 wash ups to clear up all the haze! Sloppy, J&B. In the end they left me a full bag of mortar in the garage. Why? Now I had to go to the dump as the regular weekly garbage service does not pick up construction debris/product. What a mess. read more

We wanted luxury vinyl planks installed in the entire house. Pre sale was very nice. Did a decent job on install. Then a small problem developed when a corner of one of the planks broke. I wanted to fix it before it became a major problem. I called in December of 2022 to have someone come out and look at it with the intent of fixing the problem. I was told someone would call me back. They didn't. I continued to call into January of 2023 with the same answers and same results. I continued with my calls. Now they tell me the owner has to look at it and he won't be back until Tuesday. Called multiple times into February, March, April with the same answer about the owner has to look at it. He never did. In May someone finally came out, took a few pictures, said he would show them to the owner and the owner would call. It is now June of 2023 and nobody calls or cares. Customer follow up is non- existent. If you hire them pray nothing happens because you will be on your own. Good luck! read more

I shopped around a lot of flooring stores for waterproof laminate and I have to be honest, i was not expecting much from JB as it sits back with not much to attract you to go in. I was met by Armand , who is quite a character and after telling him what we needed, he showed us some products. None we liked until he said he had something that we may just love. The product was 30 year warranty and really well made from Switzerland. The price floored me as to how reasonable it as with the padding.He let us take home 3 boards to set in condo and compare. We purchased boards form other places( He actually gave us those boards ,we told him we would return if we did not like them) we kept them for a few eels and decided thy were perfect for our needs. We came back and purchased over 1,000 soft. We told him we were not ready to install and he said they would keep them out back for us and we could make as many trips to pick them up it would take. We gave him a deposit and were gone for 6 weeks. Came ack, paid the balance and made 3 trips on separate days. The warehouse employees were awesome, insisting that I just watch as they loaded the Jeep. Very professional and hard working employees. I will not hesitate to come back there when we need rugs for the condo as they have tons of all size, price and design. It is a big place packed with all types of flooring material. Glad we went in. Good job Armand. read more

We've had two experiences with JB carpeting our condo. Our expectations were exceeded both times. JJ was a wonderful sales person, very knowledgable and helpful in selecting the carpeting. The price was quite reasonable and very competitive. She explained each aspect of it: carpet, pad, installation, furniture moving. In both instances the installation team was efficient, competent, friendly and did a great job with the installation and clean up. We couldn't ask for more. read more

I am updating my review, as I had an issue but it has been addressed by management. Buying product from this company was a fantastic experience. I originally worked with Marc for my first project and asked to work with him again on the second because he was honest, personable, and seemed to care. I purchased the luxury vinyl and installed it myself. The second experience, purchasing carpet, was no different; he helped me find the best product in my price range and made it a breeze. I left the store happy both times, and I can say that even some time later, I'm still very happy with what I purchased. It's better quality at a much better price than what I found anywhere else. For purchasing product, I give 5/5 stars, in quality, professionalism, value, and overall experience. Even the guys loading the material were superb. I'd like to say again that I cannot sing Marc's praises enough. He made what could have been a headache simple and enjoyable. I've referred JB to several of my friends, even those in another county assuring them that it would be worth the hike. My installation experience had some hiccups, and originally I had written my review to address them. However, as I mentioned before, it has been resolved, and I think that it speaks volumes to the ethics and integrity of this company that they took my complaint seriously. That doesn't always happen. If I am in need of flooring in the future, they will continue to be my first choice. :) read more

We were lookin for wood-look tile to replace our first floor in our house. Armand really helped guide our choice with his expertise and experience. The price was really good and the color was exactly what we were looking for. We couldn't be happier! read more

Purchased an entire house of laminate flooring this week. The selection was huge. They have everything or every budget. Our sales person was great. The owner came by to say hi and thank us for our business. Will return for all our flooring materials for sure. Thanks and keep up the good work. read more

Awful experience. Paid $8,500 up-front against my better judgement. J&B insisted on 100% payment up-front with zero flexibility. They didn't finish the job. We had multiple issues with the trim work that J&B would not fix. J&B blamed the installer. The installer blamed J&B. We felt like a complete inconvenience because the we were requesting J&B to finish the job. Ultimately, we had to hire another flooring company to finish. Never again will we use J&B nor recommend them. read more

We are her to tell you all that we had a great experience with JB's Flooring personally...and the job did not go well! Hiring a company to do your work is one thing...BUT It is not easy for them, having to hire contactors, not all are good and they sometimes lack dependability, respect and have integrity , and or have a ton of issues...you have be a social worker, babysitter, firefighter...the list could go on ...lol! .....If it was for Sandy and Mark at jB's, as they had our back as they worked hard in straitening out the mess that the (Contractor, Deigo casis, DV Flooring) left us with, straitening their bad workmanship, the mess outside and bad demeanor... it would have been worse for us! I still have a few things that I will live with, I feel JB's went to bat for me, if I wanted to fix them, they would! They are Great!!!...Sandy, your the BEST! And, honestly, they are the BEST PRICE and CO. SERVICE around, don't waste your time looking elsewhere!...But make sure you don't get DV Flooring as a contractor! read more

I could not be happier with the help and service I received from Mark at JB Factory Flooring. I explained our situation; We needed flooring installed in a vacation condo and would not be in town for weeks. We needed the flooring so we could use our bedrooms and set up furniture. Mark was excellent -- he came right over to the condo, reviewed the situation, made recommendations, and gave us an estimate. I trusted him with the keys! And sure enough, he got the job done quickly, efficiently, and even came in under the original estimate. Excellent service! I had friends recommend JB's, and they had used them multiple times over the years and had been pleased. I too am now a happy customer and would recommend them to anyone looking for a flooring company you can trust. read more

Been trying to get calls returned for over 6 months. I think I'm going to contact the news help desk. I can't believe these people. The install incorrectly and never come back to fix it. I will NEVER use not recommend them again. read more

The only reason I can give them two stars is because the sales associate was very attentive. The owner insisted that we pay more money for delivery than was originally on the bill of laden. I gave them an additional $100.00 for delivery and it took them several tries to deliver all of my flooring. I heard many excuses about why they either forgot to deliver on the day they promised, didn't deliver all of my flooring, and insisted that my project manager helped them to unload the flooring. When he looked at the load on the truck it was evident that they went too fast over the speed bumps in the neighborhood and if they had hit one more bump; they would have lost the load. I won't buy anything else from them anytime soon. Ensure that they and you have a clear record of the transaction. The record I have is full of changes that were corrected with whiteout. read more

Salesman was not helpful at all and told me that he could not help me out. Hey also over calculated how much square foot I needed and carpet's by 70 ft.². Their prices are also way too high, I do not recommend this place at all read more

I will edit this review once we have completed the installation. We are doing business with JJ at the St Pete store. My husband had been there first and was helped by JJ. As soon as we walked into the store we were greeted with a friendly greeting. When we said we had worked with JJ they immediate called her to assist us. She RAN up and guided us to the product we were looking to buy even though she was helping another couple.She was able to help them while ensuring we were able to have our questions answered and she did this with grace and a positive attitude so everyone was satisfied. She loaned us product to take home and when we returned and were ready to make a purchase she went beyond our expectations to provide detail about the process and was very open and honest as we asked specific questions about the process. We decided to purchase the flooring in advance as we had a pretty good estimate and JJ helped in calculating what we would need. JJ immediately placed a sold sticker on the inventory to make sure we would get the flooring we wanted regardless of how many days it might take for the estimate and then scheduling the installation. We are experienced with how it all works since we have had several remodels through the years. JJ was an excellent sales person; though she was enthusiastic and very ready to help us, she also was very competent in being extremely accurate and in calculating the specifics. I will extend this review once we work through the whole process with the estimators and installers. The installers were experts and did an excellent job!! I especially would recommend their work!! We love our floor! read more

Quality carpet, great price, very easy process -purchase, measuring , installation. Everyone very knowledgeable & helpful-did great job and very quickly. Thanks Sergio & installation team! read more

JB review Stay away from this place. Bad omen the day I walked in and the attending sales person got called away to deal with what sounded like a bad install/delivery issue. They have nice products but HORRIBLE BUSINESS PRACTICES. 2+2=4 except at JB! They give u the price per Sq ft and price to install per square ft, but when they give you the total price it doesn't equate plus they're lazy and no follow-up. I even paid to get measurements and their lazy sales people never even gave me a written quote. Heck, I had to pull their leg just to give any pricing quite. Was ready to make a purchase but had to call to initiate it. Salesperson told me he had to call me back. Waited a week - no call. Called him again and got some BS price that made no sense. So frustrating. Lost confidence. Called and spoke to the owner since if it was my business I'd want to know if a customer was having a frustrating experience. Owner said he'd check into it and call me back. Well guess what - he never called back either. Guess the acorn doesn't fall far from the tree!!! My recommendation - stay far away from this place. Went down the street to a competitor, Carpet Store, and was treated much better!!!!!!!!!!!!!! read more

The company seems to be a little off. They have a tough time with simple math. Not a good experience at all. Forced to cut our loss and go elsewhere. 500.00 Mistake read more

we had a wonderful and positive experience with sales consultant, Lorraine. We had a box and 1/2 of tile left over so I was trying to return the one full box ($52 value) Lorraine happened to be right in front as we walked in and went to get some paperwork for the refund. Meanwhile the owner walked by and literally yelled and belittled her because some of the cardboard was falling off the box and he said he could no longer sell that tile. After almost 10 minutes of this behavior Lorraine called a warehouse guy over who secured the box with some wrap. He finally relented and let her give us the refund, but I have never seen such a rude man (wish I had gotten his name) She apologized to us, in tears, and I got the feeling that this was usual behavior from this guy. As much as I would love to work with Lorraine again I don't think I could bear to walk into this place again. Poorest customer service I have ever seen. read more

i was recommended to j&b by my neighbor jack who went to j&b, had his flooring install by h&l and by the time i went to j&b it was a littany of fees; for coming out to measure, for sanding the floor smooth if need be, for moving furniture, for installation of course, for taking the rug up; for removal of the rug...yet my other neighbor is getting hers done 7/2019 and they just went by my apt schematic that i copied for her and jb will take the rug up; remove the rug; move her furniture; and the whole thing is $1900 without even coming out to measure....we all three live on the same floor except they're white..my price from sandy was $2400...how do you rate discrimination and me & sandy both from new york...Went to Floor & Décor very happy read more

Found the tile that was perfect. The sales person, Maria was fantastic very knowledgeable and pleasant.

I don't think that I have ever felt more dismissed by a company that provides a service along with their product. I purchased flooring and chose a date for installation. Initially was told between 8 and 9 in the morning. On the day of installation after 9, I called and was told between 9 and 9:30. By 10 they finally arrived. The installers did't bring their own cart to transport the materials so they used a shopping cart in the building. I also didn't realize that I provided paper towels, and garbage bags. (which they freely helped themselves to, but my dish towel which they used to wipe something up with and saw it in the garbage bag. I called the store the next day to complain about things that were not finished, explaining to the salesman that they told me it was not ordered, and there was nothing under my kitchen cabinets. They sent someone out 2 days later and the installer seemed upset that he had to complete a job that the initial guys did not finish. When he left, the thresh hold on my door going to the hallway was to high and my front door would't close. The flooring by the kitchen cabinets was at least 1/2 inch from the base, which resulted in a gap. He tried to cover it up but not with success. I called the store again and spoke with the salesperson who 1) told me there was nothing under the cabinet, (which there was) and to remove the thresh hold before the glue set up. The salesperson finally came out that evening (first time he was at my apartment. Took my measurements that someone else gave me, didn't come out initially to make sure they were right. Told me that this is what we have to deal with as far as the installers are concerned. The installers finally came back after the weekend and tried ti complete the job. Once again, excuse after excuse!! Would not recommend this business to anyone. read more

I recently went to jb factory flooring and purchased carpet for my master bedroom and master closet on Wednesday April 20th.. They had me choose an installation date for Friday the 22nd or Saturday the 23rd.. I decided to go with Saturday as for i still had a few things to finish up in the bedroom on Friday cause my fiancé is due to have our baby boy any day now .. Well it was also my weekend to work and i made plans to have Saturday morning off to have carpet installed.. so i get a call at 8 Saturday morning from the warehouse and they say they can't make it till later on Saturday night if they are even able to make it at all, but i would get a call from installer later on.. installer called around 2:30 Saturday and said he just got finished with 1st job, they still had one more to do before they came and installed mine if they got to it Saturday, if not it would be Sunday or Monday.. Well i didn't hear from anybody till 8am on Monday morning as I'm getting ready for work and they want to come install the carpet right then.. i then went to store in my way to work and they said what's the problem the carpet is cut on the truck Ready why didn't you let them install it.. Well it's been in the truck since Saturday there was no communication and i already took 2 days off waiting for them.. The owner bill was inconsiderate and rude and they thought that 10 percent off of 750.00 was sufficient discount after they cost me 600.00 of missed work... Maria was very nice and very helpful, but other than that this place is very unprofessional and i would never recommend to anyone.. read more