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    Built to Roam Rental Co

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    4 months ago

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    Aaron T.

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    Dawson Precision

    Dawson Precision

    3.9(14 reviews)
    9.0 mi

    My experience with Dawson Precision has been nothing short of incredible. Called in to confirm that…read morethe large inventory listed on their website was accurate, and it was. I worked with Daniel to place an order of a new Staccato and he was helpful, friendly, funny and quick with getting it all squared away. I ordered on Monday and was able to pick up my new gun Friday. I even got a free shirt with it, all at a lower price than what I would've paid from the manufacturer. It's safe to say that I was impressed and will continue to support this business if I'm in the market for anything they carry.

    Good luck getting in touch with someone if there's a problem with your order. Short hours Monday…read morethrough Friday, closed weekends. Phone calls during normal business hours go to voicemail, but are never returned. Emails regarding technical issues not responded to. Pay $4-5,000 for a pistol -- but you're on your own if there's a problem. Just try to get some help elsewhere. Then there are delays... "You need to contact our company before your order can be processed." There's no accountability when they take your money, but it takes weeks to actually reach someone in their customer service department to resolve the issue. Either they've cut back on staff to the point where this is a "bare-bones" shoestring operation, or they're not really concerned about the impact they have on their customers. This "don't care, don't have to" attitude has to change. It boils down to this: who is serving whom? After having an issue with an order (Dawson Precision charged my credit card, but I was unable to reach the company for technical assistant AND/OR customer service), my credit card company reported they were unable to reach the company and months later, the issue is still unresolved. The internet order is processed by a machine, which determines there's something wrong with the order: WHO KNOWS WHAT? Try reasoning with a machine. The machine doesn't care that your merchandise doesn't function properly, or that your order is delayed months. It doesn't care: it doesn't have to. Being polite, tactful, and diplomatic doesn't seem to work... not sure what does. This much I can report: there have been problems (and delays) in six of nine orders placed with Dawson Precision -- not one of them having anything to do with the item ordered being out of stock or back ordered. Six problems with nine orders: 66.6% of my orders placed online have had lengthy delays. That's a very bad track record. I hope your experience is better than mine.

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    Dawson Precision - STI Staccato P Duo

    STI Staccato P Duo

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    Academy Sports + Outdoors - dressing room floor

    Academy Sports + Outdoors

    2.8(130 reviews)
    28.5 mi
    $$

    During tax-free weekend I scooped up a new pair of tennis shoes online. Much to my husband's…read moredismay, I was buying another pair of fitness shoes. I never throw away blown out tennis shoes because I use them when I work in the yard and walk for short distances. Just like food or other items that expire fitness shoes have a life. Depending how frequent you use your use, you could average 6 months to over a year. When I was training for marathons, I literally bought a pair of running shoes every 6 months because of the long distance running. I always know when I am ready for a new pair of fitness shoes. The red flag sign that scream shoe replacement is needed primarily is pain. I have a high arch and when the arch falls in fitness shoes, my feet hurt. Another sign for fitness shoe replacement include worn-out shoe soles, and a noticeable decrease in traction while you are moving in class. When your feet are cushioned, your feet are happy. They maybe singing Pharrell's song, Happy. Smile. To my surprise Academy was open until 10 pm. The customer service desk managed by Rick was super helpful. He allowed me take my shoes that I ordered online back to their shoe section to see if I could find a match in black. Unfortunately, black was sold out. However, I decided to keep my fitness shoes because they were comfortable on my feet, on sale ("Hot Deal") and I did not pay tax on the shoes. Happy feet...Happy Delores!

    I don't know who you hired for customer service, but this was one of the most frustrating customer…read moreservice experiences I've had. I had to spell out everything because the representative couldn't even spell "William Cannon." I also had to repeat myself at least seven times because she wasn't listening. On top of that, there was a screaming child in the background throughout the call, which made it even more difficult to communicate. After being on the phone for about 45 minutes, all she could tell me was that I would receive an email if someone had contacted me about my receipt. She couldn't even look up the information while I was on the phone. Considering I had already spelled everything out multiple times, it felt like she either wasn't paying attention or simply wanted to get me off the phone because she couldn't spell anything I remained polite and patient the entire time, but the level of customer service was unacceptable. Customer service representatives should be able to listen carefully, communicate effectively, and accurately process basic information. I hope you invest in better training and hire people who are prepared to provide the level of service customers deserve. Maybe someone that can spell William cannon

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    Academy Sports + Outdoors
    Academy Sports + Outdoors
    Academy Sports + Outdoors - Dressing room wall

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    Dressing room wall

    Built to Roam Rental Co - outdoorgear - Updated July 2026

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