Unfortunately, a poor excuse for service after the sale. Purchased a Hot Tub from A-Tex 5 years…read moreago. Good use on a reasonably priced tub. Good part of story stops there. Hot tub stopped working mid-September so I called A-Tex for what I knew would be an out of warranty repair. Joseph responded to my inquiry and came to my home and verified my motor was dead on arrival and I would need to have a new one installed. I agreed and asked him to proceed, order the new motor and schedule the repair. Joseph stated to me the cost would be near $700.00. I again told him to proceed. He told me he'd call me later in the day to get the repair set up. SPRING FORWARD one whole week, not having heard back from Joseph, I sent him a text message and left him a voice mail...Never responded. SPRING FORWARD one more week. I called Joseph and asked him for a status of my repair. He told me another person needed to place the order and it would be two more days before we could "settle up" and get the motor ordered and he would call me back. SPRING FORWARD one more week. No return calls from Joseph SPRING FORWARD one more week (for a total of 4) I called Joseph and asked him for a status of my motor order and repair. Joseph's response was "Oh, "Danny is back in the office now and we can get the motor ordered". After learning that 4 weeks in the Service Team A-Tex had not moved the needle, I declined and let him know I would have someone else fix it. Upon hanging up with Joseph, I called the main number and spoke to a girl who told me the Service department at A-Tex "Sorta does their own thing, and she doesn't have any input with them." This is a sad but true story of how A-Tex treated me after the sale. I was lucky enough to find a local independent repair person who completed the job including ordering a motor and installation in 4 days. $200.00 cheaper than A-Tex quoted and some 26 days better than A-Tex. This may not dissuade anyone from buying from A-Tex, but maybe potential buyers may want to inquire about service after the sale. There are capable, independent and fair repair people available. Please research your BEST options when choosing a product that will eventually require service.

I am new to the area and bought a home with a hot tub. I have never had a hot tub before so I went…read moreto the store where the previous owner bought it to learn how to take care of it. Everyone there is so helpful and friendly especially Juliette and Miguel ! They are the best and took their time to help me get the chemicals I needed and also gave me paperwork and their knowledge on what to do and how to manage my new hot tub. You can even bring in your water for testing. I love this store and these 2 people are extremely helpful . Thank you!

Pool Chem Plus (PCP) has been amazing! I've had a couple issues and have called Pool Chem Plus and…read morethey've picked up on the first ring, listened to all my issues and offered to have a tech (Joe's been my tech) on site in the same week. Joe's been communicative, customer sat focused and has resolved all our issues so far. Another thing I like about the Pool Chem Plus (PCP) team is their prices are reasonable and ask the right questions to get to the root of my pool issues. In closing, PCP and Joe have been wonderful. They're very customer focused and doing solid, stand up work - I have no issue recommending them to anyone looking for a reputable company. - KH

I've been with pool chem for over 3 years now. We now have a new weekly cleaner who is absolutely…read moreamazing. Not only does he go above and beyond he is extremely friendly and polite. If we are home he always talks to us and explains everything. Great job!!

On July 26 our new Hot Springs Jetsetter departed Texas Hot Tubs' headquarters in Fort Worth under…read morethe personal supervision of a corporate partner and headed for the Austin store. One week later a huge Cen-Tex crane arrived at our home and expertly removed and replaced tubs from our elevated, rear deck. It was frightening for us to watch but Michael Reina of Cen-Tex Crane rigged and relocated the tubs like magic. Robert Aguilar, Vice President and Co-Owner of Texas Hot Tubs directed his A Team from the front lines and they never missed a beat. Fausto, Texas Hot Tubs' tech completed the installation and start up and we couldn't be happier. Would I recommend Texas Hot Tubs? Hell Yeah!

They lost Daniel.....This company cannot keep good or bad talent…read more This company was horrible about follow up and service until about a week ago. I purchased a hot tub for cash over Thanksgiving 2022 and it was delivered promptly, however, the team who delivered it, didn't speak much English and when I had questions, they mocked me and acted, or actually didn't know what I was asking. I had to call their supervisor in order to get the message to them (as they stood waiting in the yard). They dropped it off, installed the electric required to run the hot tub (that part was smooth - not cheap). I was given a starter chemical kit, but no one knew what I was suppose to do with it. They told me to call the office. It took almost a WEEK for someone to just let me know how to add proper chemicals. I still don't understand how to treat the pool with chemicals because the sales office manager (Philipe) was terrible with post-sales/service. Eventually, he was fired or quit - probably a good move. He was awful to work with (post-purchase - decent salesman but horrible follow up and service). Our hot tub purchase was a happy occasion so I continued to TRY and remain positive. After the first month or so, the control panel went out and, at the time, the Austin location had NO SERVICE available, so they had to have someone from Dallas come (Eddie - he was great). It took a few efforts just to get on the calendar, but it finally happened and Eddie, once he arrived, was very fast and efficient to repair. About another couple months (still within 5 months of purchase), the waterfall broke. I had to, again, require service. I reached out.... it took a week for someone to call me back, I had to speak with multiple people, and after all that, and a few no-shows it took 3 weeks for someone to come out. In their defense, there was some bad weather, and their one and ONLY service truck broke down. After calling about 5 times, having service persons no-show or cancel on me, we finally got a call from Daniel. Daniel is why this rating is not a 1 star. He was great!! He was polite, he knew exactly what he was doing, and what he was talking about. He was apologetic and understanding about my situation and, pretty much, saved the company's reputation as far as I'm concerned. Thank you, Daniel!!!

We hired Doug to build our pool in in 2016. The design was exactly what we wanted and the pool was…read morecompleted within 3 months. We were very pleased with the project and hired them to do a small kitchen project to replace the lighting. That took a week and came out great. Last year we hired Doug to do a our kitchen and bathroom remodels. They came out great! One thing I liked about Doug was he let me purchase a lot of the materials and fixtures and his team did the construction. He also gave me great recommendations for things they don't do, like window replacement. Clearly we have been very happy with the work and we will use Chaparral for our next project.

HUGE series of ASTONISHING issues and delays since our contract signature in Q4'19 (contractor used…read moreboth Chaparrel Construction and Pools titles). These could be listed on pages and pages. But, all in all, we agreed in November 2020 on how to complete the project. This was a super FAIR deal to them given the number of issues and things I still need to fix in their work. As of June 2021, most of the deal has not been executed as agreed. And we've been ghosted since April 2021. Simple as that. We reached out via the BBB and the business has been unresponsive through this channel as well. I have not been satisfied at all by all these issues, delays and, in the end, commitments not honored.

We just finished up our pool and outdoor kitchen with Mike programming and troubleshooting the…read moreremote pool app. We found Open Water pools through our well connected realtor and pictures of a previous pool.. We reached out -- and had very personalized sessions - discussing our desires and what was feasible and practical. Truly personalized and a special pool .. Results of pool and service were outstanding. We know Mike will continue to provide outstanding traditional quality product and service while incorporating our modern technology .

TLDR: DO NOT USE Caribbean Blue Pools for ANY sort of pool renovations.  The quality of work and…read moreprofessionalism is obsolete.  I had a 30k+ pool renovation that they made a nightmare, details below.  I could not regret more, choosing them to do my renovations.  There is no upside to using Caribbean Blue Pools, I urge anyone considering pool renovations to skip them.  They do not care about you as a customer and will take advantage. **Update** The leak that Ken "fixed" did not hold and I will have to rerip up my finished pool for the 3rd time.  Ken failed to property renovate the pool and pressure test the lines before starting the renovation (which is the industry standard for a non working pool).  I messaged him to work through this and he did not respond.  I had an outdated and not working pool in the house I recently moved into.  I know nothing about pools and reached out to Ken to do a full remodel (tile, plaster, lights, equipment, etc) everything to get a pool up and running.  Ken reassured me that he had 20 years of experience and that they were fully competent to get my pool up and running. I cut a check for 10k and they got going.  He installed the equipment and contracted the tile and plastering out to another company.  When they finished and went to fill the pool, all the problems started.  The pool would not hold water and my yard started flooding.   Ken requested the reaming 20k for a "job well done".  I let him know that my pool was not working and I was not comfortable paying the full amount.  He lost it on me and told me that he has done his job and demands to be paid in full.  I paid for the work and proceeded to watch my BRAND NEW pool drain and flood my backyard.  I had to hire a third party leak detector that informed me a have a pool leak under my brand new pool deck.  I reached out to Ken multiple times and he told me "This isn't my problem your pool never worked when we started on it". I called him to talk through the situation and knowing nothing about pools, felt extremely helpless.  He LITERALLY laughed at me (I have this recorded) saying this is why I have my contract about testing for leaks before we start our work (Ha,ha,ha).  You have 20 years experience Ken, if you're so proud of it, use it to inform your clients of work that needed to be done! He admitted knowing that there was an issue with the hot tub holding water but failed to rely the importance of this to me before starting.  He also did not pressure test the lines before starting the work.  This cost me having just completed my full renovation (deck included) to have the brand new deck ripped up along with the brand new tile of the hot tub. The issues only furthered from there.  The leak detector informed me that the equipment that Ken with 20+ years of pool experience installed, was done incorrectly.  (Video here: https://youtu.be/4rjEOiIEPjE)  He did not ground my pool equipment and even left the equipment unbolted to the concrete slab which would have broke my pipes.  Leaving pool equipment unbonded is illegal.  Ken just did not want to do the work, due to the ground wire being harder to find.  I would NEVER have known that my equipment wasn't even properly installed unless I had been told (Ken knew this and never mentioned it to me!). The leak detector had a tough time locating the leak and Ken demanded that he speak to the leak detector.  Ken suggested digging into the floor of the brand new hot tub to look for the leak.  Unfortunately, this wasnt were the leak was and Ken's suggestion ended up costing me an additional $400, which he charged me to fix!  Thank you! He then wrote up a quote to fix a new targeted leak of the pool.  This was finally finished and supposedly I have a working pool.  Shockingly, the pool is still not holding water and I have the leak detector come back out.  I come to find that I also have a bad drain, plug and multiport valve that need to be replaced for another $500.  This should have been caught during the entire equipment revamp.  Ken also charged me an additional $1,500 to fix a leak that he suspected was there before starting the work.  I am also still waiting and will have to pay to have my brand new deck fixed due to this company's negligence. Do not trust them with large jobs.  If you want someone to just dump chemicals in your pool and collect your money, feel free but leave the large work for another company.

We've done a lot of business with Caribbean Blue Pools and are always completely satisfied with the…read moreservice, work and prices. They are fair and do wonderful work. We recently resurfaced our pool & updated the tile and couldn't be happier with the results! Ken is very responsive & great to work with, especially when planning such a big job. Definitely recommend using them as your go-to pool company, whether you are looking for basic maintenance & cleaning or a complete update. Great job, thank you!!

The patio retouch looks brand new and the hallway wall repair is impossible to tell that there was…read moreever a problem. The job was completed quickly and he is coming out today to make sure everything is done to expectation. Job well done!

Freddy and his amazing team not only outbid their competition but also claimed to be able to get…read morethe job done in 3 weeks compared to the competition who said the job needed 7 weeks of work. Freddy had people at our house working non stop 6 days a week and sometimes 7. Happy to say the job was immaculately completed in 3 weeks and 2 days. Phenomenal job!!! Can't wait to start our next project with Freddy!!!

What a great experience! I thought I would just get my family members together and we'd move the…read morehot tub myself . We've moved one before. But I'm so glad we paid him to do it instead. Everything went flawless. If you're trying to decide who to have move your hot tub, just call this guy.