Bullard put a fence in our back yard last August. By January the gates were sagging and almost completely inoperable. After contacting Bullard (Jan 26, 2020 - prior to any pandemic lock down) I was told a crew would be out to fix both gates and a 4x4 post that was attached to the side of our house with three small inadequate wood screws. I waited a few weeks and contacted Bullard again and received the same response. Finally after two more months of waiting I sent pictures to Bullard and was assured the pictures were being printed and given to a crew who would repair our gates. I finally gave up on Bullard to stand behind their work and honor their warranty and fixed the gates myself. I replaced hard ware with correct lag bolts and adjusted hardware placement to ensure the gates closed easily and properly. Bullard Fence completely quit corresponding with me, never returned a phone call, and ignored multiple repair requests. After doing a little digging I've found several other complaints about Bullard's lack of customer support. They also have 7 complaints filed agains them on bbb.org so please do your research and avoid using Bullard Fence. I'm amending my initial review of Bullard due to poor customer service. read more

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To describe these guys as incompetent is an understatement. They are also unethical. The quality of fence they put up at my house is absolutely terrible and embarassing. The gate failed in less than 2 weeks. Scott (owner) is unbelievably dishonest and failed to follow through after a few dozen calls. My neighbor, who also used them, said the same thing. Honestly, they should be shut down for the way they treat customers and the horrible quality of their work. I have had to redo the gate, and many portions of the fence myself, due to their lack of response to calls and failure to follow through with commitments. Steer clear of these guys. read more

I was given a quote a year ago and my husband and I decided to wait. I recently re-engaged with Bullard Fence as we were financially ready to commit to this project. After 3 weeks of back and forth and an un-godly amount of unprofessionalism in regards to follow up. My experience has been calling multiple times a day with no answer, being told I would get a follow up but then don't, and then not clarifying they would need to re-assess after a year. The owner Shawn (Sean?) called me after I wrote in asking for resolution and basically tried to argue with me and put this all on me. WRONG THING TO DO TO A CUSTOMER WHO IS JUST TRYING TO PAY YOU. We decided if this is any indication of the service they provide, then we will use someone else. I DO NOT recommend this company if you actually want / need follow up in a timely manner. read more

Excellent service provided by Bullard Fence , completed the job to my entire satisfaction. Would certainly recommend his service and will intend to use him again for another project. He also came highly recommend to me by others in my community! I will reccomend him to others! read more

They were by far the best company that I called . They gave me a great price and were on time and did a couple of extra thing as well. I love my fence and would recommend them to my friends and family. My two neighbors loved my fence so much that they got Bullard Fence to do there fence as well and they are very happy with it . All I have to say is they did a great job and were kind and courteous and I am very happy the way my fence turned out . Robbie Park read more

I'm not one that normally write your views or bashes companies, but this company is worth this review. The fence was installed in a timely manner. However after just over a year the gate started to fall apart. When I contacted them it has taken them over two months to respond, and even has of now they have not repaired the fence. Every time I call they respond with "we will come out this weekend and fix it "however they never do. Beware read more

Bullard Fence - Bullard fence quality. Our fence is just over a year old and I have been calling oldie over 2 months when I started to see it break. No fix - Fences & Gates Near Me - Jacksonville, Florida

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Worst experience of my life - I am 66 years old - Paid in full to have fence put up. Never finished. SAID TOO HARD TO GET TO I have a Ginger Plant They told me to cut the tree down. Absolute worse service and ATTITUDE I have ever experienced. Only put a star so I could post read more

Save yourself the trouble! I hired Bullard to replace my fence, despite the fact that the job was never accurately quoted (drawings were backward with wrong dimensions, they ignored my request to itemize the work and they never provided an update quote after 2 requests when I had to adjust the project scope). I chose to move forward anyway as they stick-built the fence and thought this meant superior construction- mistake #1. I tore down the old fence myself to save a bit off the quote was high but left the posts in the ground as agreed. I understood it was going to be a 1-day job. They didn't show up on day 1 as they misunderstood my request to update the quote. No communication until I reached out. They showed up late day 2. They chose to saw the posts off rather than dig them up in the perfectly straight and sprinkler--free line they were in (I did NOT OK this). Then, they were unable to put in a straight fence because they were the old dodging posts and sprinkler line. Ok, I concede the sprinkler lines were in the way and that's not their fault but the post placement they tried to sell me on after day 1 was a ridiculous zig-zag mess. It was laughable. The owner ( I think?) came out and swore to make it right. I believed him,.... mistake #2. Fast forward 3 more days and 2 trips in the middle of the work day to Home Depot with money out of my pocket to fix the multiple sprinkler lines they broke that were flooding the backyard (you guys do this fence install thing all the time right?? Think you might ask about the cutoff or be able to easily identify?). The fence ended a little straighter but they never packed the posts properly and several of them were leaning before they left. The gates had big gaps and on no longer closes without having to lift it. No one offered to review the work with me or asked me if I was OK with it. We stepped out for an hour and they just left. I emailed as I understand that things happen and sometimes how a buisness recovers is as important as their first attempt. There was no offer to fix immediately and the response was delayed. When they finally got back to me, I asked for a reasonable financial concesssion given that: the job took 5 days longer than stated, it wasn't finished appropriately, they cost me money in cancelled meetings and work time and the product didn't meet my expectations nor was I offered an opportunity to walk with anyone from the company ( I certainly wasn't asking for the farm). They offered a joke of a concession and were steadfast on offering nothing more. That's their view on customer service in a nutshell. Poor communicators, poor customer service, mediocre product. Do yourself a favor and roll the dice on another company. There's an ethical fence company out there in Jax, but in my opinion, it is not this one. read more

Worst fence company fence! They left on the day they're supposed to install the fence because there was some plants in the way ( they never told me I had to remove the plants. ) then it was very hard to get them to come back to install the fence since they never return phone calls. After the fence was up I had a problem with the gate and I called them every day to ask them to come fix the gate, they kept saying they would call me back to set up a day and guess what? I am still waiting!!! It was about a month ago, my husband and my pool guy had to fix the gate themselves. So beware !! read more

I won't recommend this company. Based on the reviews, I shouldn't of called in the first place. As a potential customer and buyer, I recently purchased a home and looking to fence in my back yard. Scheduled an appointment and the guy was a no show! Not only was he a no show, the company didn't at least provide a courtesy call, email, text, smoke signals, NOTHING!!! read more

Do NOT use. Most unprofessional company I have ever worked with and I just built a house so we worked with a LOT of contractors. We asked for something to be done and it was 3 part total, when the two guys showed up to do it, they only did 2 out of the 3 things we were paying them to do and said they weren't aware of the other. I asked what next steps was and I got "I don't know, whatever" with a large dose of attitude and annoyance that I was even asking. Then come to find out the one with the biggest attitude was the OWNER of the company. He then started complaining to his coworker about me and said "oh man, we got to get out of here" Stay away. Note: this is the first bad review I have ever written about a company, so I am not "one of those people" but the customer experience was so bad I felt obligated to warn others. read more

Bullard Fence installed a 4 foot black aluminum fence at my home a few days ago. The fence is absolutely gorgeous!! They were very easy to work with to get a quote and install. The price was also very competitive. I've gotten many compliments from the neighbors!! I would highly recommend! read more

We had a 5 foot aluminum fence put in at our new home a few days ago and they did a great job! Price was competitive and was installed in a timely manner. This was the second time we have used them and have been happy each time. read more

April 1st, Bullard Fence installed a fence in our backyard. Once they had finished installing the vinyl on the left side of the yard, they began working on the right side, where our paver patio was located. Looking out through the patio door, I saw one of their employees with a sledge hammer in his hand so I asked him what they were planning on doing on this side by the patio. He mentioned they had to bust up some areas of the concrete that was holding my pavers intact so he could install the posts (larger than the wood posts I had). At about the same time, the neighbor came outside and I asked her to come over so I could ask her if they could install the posts a few inches into her yard so they wouldn't have to bust my concrete and keep the integrity of my pavers. Both of the employees were part of the conversation when my neighbor agreed to allow them to do that, with one of the employees even saying, "that saves us a lot of trouble". After returning from a lunch appointment, I came outside to notice they had busted up so much of the concrete that the first and second row of pavers had a wide gap between them and the first row wasn't even level any longer and were leaning downward. My wife also called and explained what happened and Shawn, Bullard Fence owner, never returned her call. He must have sent a supervisor to the house to check on the situation and his solution, since they claimed the issue was due to natural settling of our pavers, was to pour more concrete down the side of the patio. They didn't even level of the first row of pavers before they poured concrete so the problem still exists. We had the paver company that laid our patio provide us a quote to correct the problem Bullard Fence made. We called Shawn at Bullard Fence and provided him the quote from the paver company and asked if he would agree to pay $350 of the $550 quote and he declined, saying his company wasn't at fault. I asked for a fence to be installed, not to have my patio busted up! I also let him know that the Better Business Bureau logo they have on their website was misleading since they don't have an affiliation with them...as a matter of fact, they have a BBB alert! I should have done more research on fence companies so I'm to blame for choosing this company but I fully expect companies to do the right thing, especially when they make a mistake. Before you hand over a lot of money for a fence, do you your research and think twice before hiring Bullard Fence. It's easy to take someone's money but difficult to make an ethical decision to correct your mistakes, isn't it, Shawn? read more

Bullard Fencing installed a fence for me three years ago. A rather large fencing job. Several months after the fence was completed I started noticing that the fence did not go to the ground in all areas (in some areas there was as much as a 6" gap between the fence and the ground (enough were my dogs could low crawl out). Three out of four of the gates they installed were installed incorrectly. I went to Home Depot to try to fix the gates on my own and they said I would not be able to fix them and get them to look nice on my own and that I should call the company that installed the fence. They said that although so much time has passed perhaps they would make it right and not charge as much to fix THEIR mistakes and shoddy work. So I did call Bullard for an estimate. The guy who came out to give an estimate did acknowledge that the gates were installed incorrectly (they will hardly stay shut there is such a large gap) and also noted the gaps along the fence and the ground. I did not ask them to fix the gaps between the fence and the ground as I have been and will continue to haul dirt till I get that straightened out on my own. The guy left and said he will send me an estimate. I received the estimate a couple of days later for $450 for labor and materials to fix the three gates that THEY installed INCORRECTLY. I know there is only about $10 in materials because the guy that came out told me how they would fix the gates and all three gates should take less than two hours to fix. I was shocked. Beware of this company. They do not do a good job installing fences and do not stand by their work. By their dealings with me you would never have guessed that they installed the fence. They never said "Wow, we are sorry" nor did they obviously charge less (in fact I think $450 is high to repair three gates that really are simple repairs for a gate company)! BEWARE of this company!!!!! read more