One star as in imagine being a loyal client for 10 years, calling a manager to discuss a singular…read moreinteraction related to rudeness from a staff member, and hearing "We love your dog, we just wish we felt the same way about you as clients."

After 10 years of being a Pawderosa customer, they've lost my business for good…read more I am the type of person that likes to build a relationship with a company or service and stay there long term, so it didn't bother me that Pawderosa didn't have all the bells and whistles (like included daycare with boarding and live camera feeds) their competition has. I was a very content customer, other than one issue that I considered relatively minor in the grand scope of things. I've personally referred dozens of people to them over the years, which I now greatly wish I could take back. A few weeks ago, Pawderosa asked their customers to fill out a survey to ostensibly help them improve their service. I filled it out with generally high marks, but did note that the hours of operation are tricky to abide by. The posted hours here on Google are incorrect; they actually close their lobby every day from 12-1, and occasionally other times too for staff trainings or for other reasons. There is no communication with their clients about this other than posting it on their door. I am a business owner, mom to a toddler, and I have 2 pets as well, so trying to find time to drop off my dog without running into their closures has sometimes been an issue for me. I noted that in the survey, and their reply to that was to tell me to call the office if the door is locked and they would facilitate a drop off that way. That solved my problem, and I thought that was the end of that. Fast forward a couple of weeks, and my wife arrived 5 minutes after 12 to drop off our dog. She called me and I said "Oh no worries, they told us just to call them if this happens so I'll do that." I called and they let it ring through a few times, but I kept on trying, as that is what I was instructed to do. They finally answered, I explained the situation, and they told my wife to go ahead and drop off our dog. When she stepped into the office, Hannah was extremely rude to her, ignoring her greetings and admonishing her to mind the posted hours next time. My wife walked away feeling like she had just been sent to the principals office! So of course, I wanted to address this rudeness: I sent an email to one of the managers in hopes that we'd be able to clear the air and receive an apology for the rude treatment. What ensued were some of the most humiliating and awkward conversations my wife and I have ever been party to in a professional setting. Hannah called me from her personal cell phone (perhaps to avoid the call being recorded on the company line, but that is pure speculation) and berated me for 3 minutes straight. She let me know in no uncertain terms that she was not sorry for behaving the way she behaved, and gave me a talking to like I was a disobedient child for calling during their lunch hour as instructed. When I asked who I could escalate this issue to, given that she made NO attempt to smooth this issue over with me, she told me "no one" and that she's the top of the line due to the owner being a busy entrepreneur who doesn't speak with clients. Being a business owner myself, I found that rather shocking. I would never tell any of my customers that I am too busy to speak with them, especially not people that have been loyal to my business for 10 years and spent tens of thousands of dollars at my establishment. But either way, I took the hint. Hannah and Pawderosa management were letting me know that they don't need my business and to not let the door hit me on the way out. Then my wife called, giving them the benefit of the doubt and sure that this was a huge misunderstanding. She spoke with Amanda, who doubled down on Hannah's message, saying that I am "a bad vibe," "hostile," "irritating" and that I am a "problem client." Amanda's idea of fixing this was to cut me out of all future communications and deal exclusively with my wife. She asked what specifically I have done to warrant these descriptions of my character, and Amanda said "well I don't know off the top of my head." When asked if I had ever raised my voice to her or any staff member or used bad language with any of them, Amanda admitted no, I had never done that. So by their own admission, there is actually no evidence of me being anything but cordial and professional with them, besides my "vibe". Safe to say, this was all news to me! I rarely even interact with their staff, outside of sending them reservation request emails and vaccination updates. When I pick up or drop off my dog, it's a 1 minute interaction at most, and I am, as a rule, very sure to say Thank You. So, I scoured my email to see if I had ever been a "problem client" as accused, and I did have some constructive feedback for them in 2017 -- nearly 8 years ago. I suppose that and letting them know on their survey that their hours are inconvenient are enough to throw away a 10 year relationship and make me feel like I'm back in high school being gossiped about by the mean girls.

This is a wonderful place for our fur baby. No kennels, no runs. When I drop her off for day…read morecare...she cant wait to go through the door, and that makes me happy.

Our dog Clyde has been going to Kara's for 2 years now, and he absolutely LOVES Kara's! He mopes…read morearound in the morning until we ask him if he wants to go to Kara's then he's full of bouncy goofiness! And he comes home very happy and exhausted. Kara and her staff are amazing and so friendly! Our dogs love being boarded there as well, and we have always felt comfortable leaving them there when we go out of town for a day or two, or even over a week. They also occasionally get groomed there when we are too lazy to do it ourselves. We can't imagine taking our dog anywhere else, and the pricing is really fair as well! They also offer a taxi service for pick up / drop off, which is great in a pinch!

Took in my Westie who needed a really bad bath. After having anxiety over fireworks and puked so…read moreshe was one stinky ball of fur. They were able to schedule her same day. Location off Broadway but entrance is through the back. Very clean setup, staff were friendly. Definitely will bring my dog back.

We were new to SA and tried this place on a whim (and after reading a few decent Yelp reviews!)…read more Pulling up to the place we thought we might have made a bad choice. It looks a little rough around the edges and kinda crappy. Although this place is no frills looking, the staff was super friendly, and helped answer any questions I had and they were very accomodating when the day before my reservation I needed to actually drop my pup off ahead of time! The inside is clean, smells nice and they were organized when I dropped her off and picked her up. They were expecting us and and had her all ready to go! If your dog stays a full day on the last day, they will subtract the cost of the last day of boarding if you have your dog bathed. Awesome, $5 bath and they put a cute bandana on them! My dog was tired but happy after coming here, we'll will deff be using them again. **Also important to note is that they do check to make sure your dog is current on shots, which gives me a warm fuzzie about my dog's health and safety. Check out their website online!

I don't know who loves this kennel more me or my dog! I have been using Northport for years and I…read morehave always been satisfied. My dog is always freshly bathed when we pick him up and he seems upbeat and happy to see us. Thank you, Eddie for always taking good care of my dogs.

Pawderosa has a great team. Clean & professional. I would highly recommend any of the three…read morePawderosa locations.

Another successful stay at the Ranch! My boy, Dude, loves to stay here, drags me through the door…read moreevery time we come for boarding or day care. That says a lot. Last stay, we were gone for 8 days, originally supposed to be 6 but life happens, so I called and asked for an extension, and it was no problem. During Dude's stay, I got "Bark Mail" with pictures and updates on how he was doing. And when I picked him up, was given his "report card", which was such a cool idea. I can't recommend this place enough, the staff is amazing, the dogs are so well cared for. Thanks again,Pawderosa!

Loved it the other day. They had different vendors there for their anniversary. Even took…read moreprofessional photos of my dog which I loved. Even had an agility course and my dog loved it.

I took my first pup to Stephanie before she moved to her current facility. Tyson earned his CGC…read morecertificate under her training. Jenna joined day care as soon as the facility at Kenwick was opened. Lilly and Courage started daycare as soon as they were adopted. The pups love coming here. I am especially impressed by the enrichment activities provided. It is hard to make time to take the pups to a group class, and the training that they receive during their weekly visit is a real help. The pups get their share of social interaction, play, some group and individual activities. Jenna took the Reactive Rover class and really benefitted from the training. Courage is taking her first Sidekick class. Lilly will join a class soon. The owner, Stephanie, and manager, Maggie and staff genuinely love dogs. My pups love them right back. I eagerly look forward to the report card for each of my pups at the end of their visit! What happens at day care does not stay at daycare The photos are taken from the reports sent for my pups.

Andy is the best! Our dog did the 3 week training and she is so well behaved and listens to our…read morecommands thanks to Andy - highly reccommend Andy!

Andy does an amazing job! I gave him a rambunctious 6 month old puppy, and he made him have manners…read moreand listen to ques and commands. I am very particular about who trains my dogs, and as a dog groomer who has been grooming some of the dogs he's trained, I got to see the quality of training he offered which made it easy to ask him to board and train my newest pup while I was recovering from shoulder surgery; win-win!

Pamela is the best trainer! She really takes the time to explain everything from what she uses, why…read moreit's done, and how it is from the perspective of the dog. I've learned so much already and within just a few weeks I have already been able to get control of walking my 90 pound lab, and is even helping my husky who I didn't know even needed training. I can't wait to continue using her training for both of my boys, and any other future dogs I may get ;) You will be extremely grateful to use Molina k-9 Training!