1. Bullfrog Spas Factory Store

    1. Bullfrog Spas Factory Store

    0

    Orem, UT

    Bullfrog Spas Factory Store

    3.2 (5 reviews)
    Closed 10:00 am - 6:00 pm
    Updated over 3 months ago

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    Hearth & Home Distributors of Utah

    Hearth & Home Distributors of Utah

    2.5
    (33 reviews)
    30.0 mi

    Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

    CJ installed our fireplace perfectly; it looks beautiful and works like a dream. Gary at the…read moreshowroom on 21st helped me pick out an insert model that was both aesthetically pleasing and within my budget. Both guys were super-pleasant to work with, and we had a great experience all around, from the initial purchase through to the actual installation, from start to finish. I highly recommend CJ, Gary, and the folks at Hearth and Home!

    Photos
    Outdoor Living Space with Fire Bowls in Utah.
    Outdoor Living Space with Fire Bowls in Utah.
    Shoes marks where they clearly kicked it to fit and then meant the metal
    Shoes marks where they clearly kicked it to fit and then meant the metal
    Modern Gas Fireplace Salt Lake City

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    Modern Gas Fireplace Salt Lake City
    Clear Springs

    Clear Springs

    3.2
    (9 reviews)
    1.2 mi

    In my experience They are very Slow to respond, and also expensive and lack experience in fixing…read moretubs -

    Yall, I was walking down the sidewalk taking my dog for a walk, and some dude comes out and yells…read moreat these poor young guys. Old grumpy guy. He yelled and said that they were taking up his customers spots. Then they asked if he wanted them to move their car. The old man just continued to yell at them and point at things, even though they were being nothing but kind back. I was going to yell back and say "what customers?!" , but the young man obliged with the old grumpy guys hostile confrontation, and went and ran and moved his car. I went and talked to them after and they were just picking up a car from the shop next door, and would've been parked there for 10 mins. He was very very unwarranted to be so rude to them as they just did not know where to park. I would NEVER buy something from here because of that interaction. It also looks like nobody else is either because that parking lot is only ever filled with employees cars. Should put up a sign if you don't want people to park in your parking lot. There's a lot of other places to buy these things in Orem and Utah county. I personally do not support people that yell at ANYONE, no matter their age. There's no reason to do that. Especially because it was unwarranted. I hardly ever write yelp reviews, but this is how rude he was. I felt like I needed to inform the public. Ps I am also an old man so I have earned the right to call him an old grumpy crotch.

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    Clear Springs
    Clear Springs
    Clear Springs

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    Bullfrog Spas Factory Store - hottubandpool - Updated July 2026

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