My mother-in-law replaced her old internet service with Vyve Broadband at the recommendation of a…read morefriend, who is also a Vyve customer in Statesboro. The results were dramatic. Vyve proved to be a game-changer in my MIL's house, as you can see from the speed test I performed (see screenshot attached to this review). With Vyve's equipment, an Arris Wi-Fi router, in a different room, I got 220 Mbps down and 35 Mbps up. Great speeds compared to before. The connection seems pretty reliable too.

I paid and scheduled my hook-up for the 28th and paid sometime before that and I understand the…read morestorm but it is now the 10th and when I simply call for an update I'm still left with no answers or hope that I will ever have service. It's the same scripted response every time! Please allow another company in my area other than Vyve!

Stay away from the service rep. named Jurell Lane, working in Statesboro. He does not know what he…read moreis doing. He will tell you what your monthly bill wiil be based on what he does in the store but nothing sticks. My first bill had no discount and I had to call Verizon to make the adjustments that he claimed he made. I spent over 40 minutes in th store with him and then an additonal hour on the phone. I called Jurell today to see if he could help and ending up hanging up the phone on him. I really regret changing to Veriozon. My bill is still $10. higher than what Jurell put in writing . It is almost impossible to get a live agent on the phone. I probably won't be with Verizon very long.

Verizon needs so much help in better people working for their store in 2023 of water cell phone…read morefrom them and after they locked me out of my email and locked me out of everything they will not recover anything and they treating me so disrespectful so I recommend you guys be careful before you wrote something from Verizon other Verizon stores might be different but the one in Statesboro next to Franklin Chevrolet make a better choice and is getting a phone from them T-Mobile is a good place to get a phone AT&t is a good place to get a phone but I won't recommend Verizon just takes you money and that's why I didn't care about they don't care for the customer

I was promised internet service for $75/month using my own modem and router, which I made clear…read morefrom the beginning. Despite that, WOW! sent me their equipment anyway and started charging me for it. On top of that, they added a $5 "Service Protection Plan" I never agreed to or was even told about -- and then charged me an additional $10 self-activation fee even though I installed everything myself. When I called to fix the charges, I had to repeatedly tell them to remove things I never asked for. The bill came out to $95, not the $75 I agreed to, and nothing was properly explained upfront. This feels deceptive and dishonest. Be careful -- WOW! adds extra fees without clear consent and makes it difficult to get straightforward service. I do not recommend them to anyone.

I have been a WOW customer for about 10 years, yes early on I had many issues and was considering…read moreanother services. Within the last 2 years their service has improved with only slight interruptions.

Please reconsider using Clearwave Fiber…read more We scheduled an installation appointment with Clearwave Fiber for Saturday with a service window of 1:00 PM to 3:00 PM. Unfortunately, the experience was filled with poor communication, misinformation, and a complete lack of accountability. At 12:05 PM, a technician or contractor named Matt arrived at our home - nearly an hour before our scheduled appointment window. He arrived in an unmarked personal vehicle and was dressed in personal clothing, making it unclear whether he was actually affiliated with Clearwave. Matt informed us that fiber would need to be buried and that another team member would need to come out to complete that work. He advised us to call customer service for information on next steps and timing. At 12:09 PM, we contacted customer service and were told that our appointment was still scheduled for the 1:00 PM to 3:00 PM window and that someone would be coming out that day. At 2:54 PM, having heard nothing further, we texted Clearwave for an update and were told, "I'm showing my tech as nearby." By 3:59 PM, no technician had arrived, and no one had contacted us. When we reached out again, we were suddenly informed that a pre-bury appointment would first be required before fiber could even be run to our property. We were also told that there was no ETA for utility locators to mark the property before any digging could occur. We requested a phone call and spoke with Preston, who advised that there would actually be two additional site visits required before service could be connected. We expressed our frustration regarding the lack of communication, constantly changing information, and the unprofessional first impression left by Matt's visit. Preston was unable to provide any clear timeline for resolution, so I requested escalation to a supervisor. At 4:43 PM, we received a call from Justin, the Georgia/Florida Regional Representative. While I appreciate the prompt callback, it quickly became apparent that he was more frustrated about being contacted on a weekend than concerned about resolving the issues we experienced. He could not provide a clear solution or timeline, advising that utility locates could take up to 10 days and that only after that process was completed would another appointment potentially be scheduled based on our availability. Rather than acknowledging the failures that occurred throughout the day, Justin repeatedly deflected responsibility for the communication breakdowns and the unprofessional representation of the company. When I requested his supervisor's contact information, he immediately questioned why I needed it. After a 14-minute conversation, I was finally able to obtain the contact information for the Vice President of Field Operations. Based on that conversation, we decided that this business would not be the best match for us. There was no fight from Justin... The most frustrating part of this experience is that we are not even customers yet. Before Clearwave was able to secure our business, we experienced: * No clear expectations regarding the installation process * Multiple instances of inaccurate or conflicting information * Poor communication throughout the day * Unprofessional representation in the field * No ownership or accountability from leadership when concerns were raised * No clear timeline for service activation No prospective customer should have to spend an entire afternoon waiting, chasing updates, receiving contradictory information, and escalating concerns simply to understand the status of a service installation. Mr. Steven Saylor, Vice President of Field Operations, will be receiving an email outlining these same concerns. Based on our experience, Clearwave has significant improvements to make in communication, professionalism, and customer care before they can earn our business. Again, I would not recommend pursuing a business relationship with this company.

I have had 4 major internet outages (lasting 18 to 26 hours) in the last 6 months. The customer…read moreservice is lousy and communication is very poor. They blamed a "third party" for the outages on all the outages and never really explained what happened. One of their excuses was a electrical pole was knocked down in Titesville Florida, which is over 50 miles way! We work from our home and this is NOT acceptable. And it was not that fast and throttled down in the early evenings! Now they want to bill me THROUGH my billing cycle for their crap service. Stay away!

Xfinity for Hinesville Georgia USA, does not have a local phone number, which really sucks. I have…read morealready replaced my account with a much better fiber optic company, which has customer service in the USA. Comcast and Xfinity has been overcharging me for years. As soon as I canceled, they tried to bribe me with a better monthly rate, but I declined. Xfinity service really sucks, will have to personally return the modem 25 miles because they don't have a local phone number to call. If I were able to give zero stars, I would.

I wish I could leave negative stars. There was a Xfinity crew digging/burying a new line yesterday…read morebetween two supply boxes. In the process, they damaged several cables for users. We tried for 8 hours to get it reported through the ridiculous AI support with no success. Finally got a person this morning and all they say they can do is schedule a tech to come check it out FOUR DAYS FROM NOW. That means I'll be without paid service for five days because of an issue they created. If you are searching for an Internet provider, FIND ANYONE ELSE!! PLEASE, DO YOURSELF A FAVOR AND STAY FAARRR AWAY FROM XFINITY!! If they are your only local option, check into satellite. Stay away from Xfinity!!

Their team is very professional and provides some of the best customer service. It is a little more…read moreexpensive than the other service in the area, but I feel the service and quality you get makes it completely worth it!

Darien Tel internet is the best service I have ever had. I work remotely now and I'm handling large…read morefiles all day with lightning quick speeds. I have the 100 mbps and their service is amazing. I have been using it for 4 months without a hiccup. Today a contractor cut a fiber cable and knocked the service out county wide. It took about 5 hours to be back on line. Resolution was very quick considering the issue. I have been in the same situation in another state and it took that provider 10 days to get us back on line. Kudos to the Darien Tel employees and management that got us all back up and running on 6/19/24.

I decided to visit the Verizon store the day after Christmas--crazy, right? Surprisingly, it wasn't…read morebad at all! The store was very organized, with a check-in process as soon as you entered. We waited about 15 minutes. Thomas was amazing! He was pleasant to work with and extremely helpful, making us feel comfortable throughout the entire experience. I told him exactly what we wanted, and he didn't push us to change our plan or upsell us on accessories. We got three phones and were in and out in less than an hour. A 5-star experience!

Ms.Tee is the best employee someone could ask to have considering it being the first time I've been…read moreto verizon. She is great help, very kind and goes out of her way to do things for I'm sure everyone including myself. Promote her to manager!!

Really nice people; they mean wrlll-our HOA at our condo pays for basic coverage. Ongoing…read morecomplaints have gotten us nowhere. They sure sound like they've got it covered but staying over. N additional 2 days has proven fruitless. Purchased $200 worth of eero units to get their system working-nothing. Still on the phone, rebooting Everything and zero results. It's hard wired. Not acceptable.

i'm not normally one to leave reviews, but I feel like this needs to be expressed before you sign…read moreup there's not many options that are given in the area at least from what I was told and they always recommend this company it use to be called Hargrays and I guess they switched over to something called Spark light. I did not notice until my bill went up what I used to pay $80 for I was now paying over 100. No biggie but for the amount of money that you pay you would expect to have Internet service, WRONG... it goes out during any storm any clear skies at the gust of a wind ANYTHING, if you do choose this company just randomly expect to not have service and when you stay in a small town area like Kingsland that service matters a lot.