These guys are a world of sketchy. They listed obviously broken items with no mention of the…read morecondition. If you don't get what you bid on, your credit card still has buyer protection. The item is required to be what they say it is in the condition they say it is and undisclosed condition issues count as not receiving what you bid on. It doesn't matter if their terms say as-is. It still has to be what they say it is. If it's not as advertised, just file a chargeback. You won't get anywhere going through them.

Avoid this warehouse. Borderline scammers. You will "win" an item and when you get there to pick it…read moreup - more than half the time- they "can't find" your purchase. You've now wasted a trip and the 30+ minutes you sat in your car waiting for someone to come out to help you. (There's no counter. Only stock people running back and forth from their warehouse.) They offer to give you credit and will NEVER simply refund your card. It's impossible to actually use said credit because your card is automatically charged during the online bidding process. If you do get your item, there's less than a 50/50 chance it actually works or isn't irreparably damaged. Bought a "new" popcorn machine and it had obviously been used. Greasy inside, cracked plastic and missing parts. TA did refund my money on that one but I shouldn't have had to waste my time getting this box home. It was nowhere near the description. Check it before getting home and reject the sale then and there as you will be going back and forth through texts if you don't. You will get a refund if the item is not as described, however, read the fine print: even if they claim this item is new, if they write that it's "not tested", you will not be able to return the item and they keep your money, including the taxes and fees.Another way they keep your money and fail to provide what you purchased:The auctions are usually on the weekend. If you don't get your item during their very tiny window - the following tues-sun, 2-6p- you lose your money and the item. How can they legally be allowed to keep your money without providing the item? They claim it's "abandoned". If you can't make it, you must text them by that Thursday and let them know. Even then, when you do come to get your item, it won't be there as they will have put it back on their auction site and sold it to someone else; they will keep your money and their fees and taxes. Which, by the way, is 20%! Hmmmm, sell the same item two or three times? Shady.

My experience with BTeam Liquidators, specifically Lou and Kathy, was extremely disappointing due…read moreto poor communication, disorganization, and unprofessional customer service. After winning an auction item and paying my invoice, I received an email stating pickups were available by appointment only from Friday, May 22nd through Monday, May 25th. The email instructed customers to either schedule through a SignupGenius link or text (801) 503-4014 to arrange pickup. The SignupGenius link did not work properly and would not allow me to schedule an appointment. There was no indication that creating an account might be required. I followed the alternative instructions and texted the provided number on Saturday, May 24th at 9:54 AM: "I need to set up a time to pick up Invoice #595586." I received no response. Because auction companies often charge storage fees or dispose of items not picked up on time, the lack of communication created unnecessary stress, especially since my credit card information was already on file. After still hearing nothing, I sent another message Sunday at 12:38 PM: "Your email told me to text this number to set a time to come pick up my order please respond!" This time I received a response within three minutes: "We are here until 3 come get your stuff." I had already made plans for Sunday because I intended to pick up my items either Saturday or Monday, both of which were listed as available pickup days in the original email. I replied asking whether Monday pickup was still available since the email specifically referenced Monday appointments. The response was: "We are not available after 3 today." With limited time remaining and the location being about 20 minutes away, I felt pressured to immediately change my plans and rush over to avoid risking fees or losing my items. Unfortunately, the experience worsened once I arrived. There was no signage, organization, or indication of who customers should speak with for pickups. I approached a woman later identified as Kathy, who was assisting another customer. I respectfully waited several feet back until they finished. We made eye contact multiple times, so I reasonably assumed she would assist me next. Instead, she began walking away without acknowledging me. I had to stop her and say I was there to pick up my items. At that point, another individual, later identified as Lou, stopped what he was doing, and both appeared visibly irritated by my presence. I provided my invoice number and item information and was curtly told, "It's over there." After retrieving my item, I calmly suggested they revise the wording in their pickup emails because customers may not receive responses when texting for appointments. The response was dismissive and unprofessional. The overall impression I left with was that Lou and Kathy either dislike dealing with customers or are overwhelmed and taking that frustration out on paying customers. If they do not want to manage weekend or holiday pickups, that is entirely within their control as business owners. However, if they offer appointment-based pickups and instruct customers to text for scheduling assistance, those communications should be monitored and customers should be treated professionally. Good customer service requires basic communication, organization, and professionalism. Unfortunately, my experience with BTeam Liquidators lacked all three.

Nutshell: Lou's lack of follow through, failure to communicate, dismissive response when asked a…read morereasonable question about a contract, destruction of valuable property and refusal to remedy the situation in any way are all incredibly unprofessional. If he's too busy to respond to clients, then he's stretched too thin and can't be trusted to do the job properly. Full story: I had a disappointingly unprofessional experience with Lou and B Team. I had inventory from a vintage reselling business to liquidate and contacted Lou to see if that's something they handle. He assured me it was, and explained that he could either buy the inventory as a lot, or we could liquidate it piecemeal using his personal online auctions and eBay. We decided to do a trial run with a subset of items worth a few thousand dollars. I set up an appointment and delivered the discussed items, expecting to receive a consignment contract or at the very least a receipt. Lou said he'd send me the consignment contract in the following day or two. After four days had passed, I checked in and Lou said he'd have it to me by the following Monday at the latest. Monday came and went, and when Wednesday rolled around with no contract, I reached out again asking when I should look for our contract. Nothing. The next day I reached out again, and Lou's response was that he was really busy and I could either wait until he got around to drawing up the contract, or I could come get my items. Now, several of my items were already listed on his eBay account, and I had provided him with an itemized spreadsheet documenting the inventory I had delivered. This is his business, shouldn't he have a consignment contract template he can just cut and paste the specifics into? And he had time to list my property for sale but not to email me a contract? I was feeling unsettled, but wanted to give him the benefit of the doubt because I really wanted to find a vehicle for offloading the old inventory. When an entire month had passed with no contract, the unease was too much and I told Lou I was going to come get my property. We arranged a time, and when I got to the warehouse, neither Lou nor his wife Chris were there. Instead, a man I had never met let us in. As we unloaded things from their shelves, we discovered that the top of a stained glass lampshade had been smashed. It had broken pieces of glass dangling from the solder, and tiny shards of glass around it that would only be there if the break was recent. I took pictures and before removing it, pointed it all out - tiny shards and all - to the man who let us in. He told me that he couldn't do anything about it, but that I should reach out to Lou, who he said would make it right. I sent Lou the photos and asked how they handle it if a client's property is destroyed by them, rendering a previously valuable piece worthless. At this point I was completely unsurprised to receive no response whatsoever. And, since he never gave me a receipt or contract, I don't have any legal recourse. We've speculated that perhaps the smashed stained glass was WHY he refused to put anything in writing. All in all, I cannot recommendation B Team.

I wasn't sure what to expect coming here, but I was pleasantly surprised and impressed by the…read moreamount of time spent with me discovering what I brought in and its value. They were super professional and not pushy at all! This is a great place to take all your broken jewelry and other metals to get the melt value back from them!

So professional! Looked around some. Very honest and helpful in dealing with me. I sold a gold…read morecoin. Price was pretty good.

While they were not able to fix the problem on my computer. They were very respectful and did a…read moregreat job. They offered additional services to try and fix something but I did not feel pressured to do it

I was referred here by the Bad Apple Store. I brought my laptop in after the screen abruptly went…read moredark. The gentleman who helped me out was great! He was super helpful and friendly. After discussing the possible scenarios of what could have happened and what my options were, he was able use some of the equipment there to get the screen working again at no charge! I was able to take the laptop home and move the data to a hard drive. I'm very thankful for their help and would definitely go back for future computer issues.

Beautiful! I love the merchandise. Everything I've bought through Olive and Cocoa, I have been very…read morehappy with.

To give a gift is to give of one's self…read more So, it doesn't seem right to pick gifts off the shelf. A gift from Olive & Cocoa is striking. It's bound to be something to everyone's liking. Each gift is perfection. It arrives without fail - with every attention to every detail. Your gifts are so handsomely packaged with care. Unwrapping the present is part of the flair! Then - there is the gift! So perfect. So great; whether tied in a bow or filled in a crate. You're sure to get more than a muffled "thank you". The squeals of delight will reverberate through as everyone marvels. The gift you selected from Olive & Cocoa is more than expected. And, so - once again - you're the "gifter guru". Thanks, Olive & Cocoa, for all that you do! -RKO- Olive & Cocoa, you've quickly become my #1 source for exquisite, unique gifts that never fail to delight! Thank you, ladies!

This is a new online auction like eBay, only on a wholesale level. Well, it's new to Utah as they…read morehave already been in other states. I've already purchased something from this site (www.BuyWander.com), a never opened vinyl LP of an early, highly rated Herbie Hancock album for only $5. Bargain. You definitely can get some good bargains. The process is that after you win the auction, you pick it up at this warehouse. So unless you want to pick up your items from Spokane or Portland, you make your bids at the Salt Lake auction. The people here were very friendly. This is an easy place to come and park. I think there's going to be a good future for us shoppers and their business. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

Careful. I spent…read morecrazy amounts of time on their winning 27 auctions and just went to pick things up and my pick up time had been changed to June 1 and I live 35 miles away.. so I'm looking at an hour and a half time and $20 in fuel for any trip down here. The return time is only a week from the time of the auction so the clock is ticking for your returns the day you buy it not that they pick it up.. then if you live 35 miles away and you see that something is not new and it stated it was new. You have to weigh your time your cost of fuel to go clear back to Buywander to do the return... a major screwup on their side they took video of my pick up time notification showing that it didn't update on my side. The NEW pick up time was past the "RETURN DATE" of several of my items...Too many bloated prices that aren't real. Too many items that say new or like new that aren't. Some good deals, but I vested too much time to drive clear down there only to tell me there was a "Glitch" in the system. I told them to NUKE all 28 purchases! I'll pass.