After our car was hit on the driver's side, we knew we needed a repair shop we could trust. The…read moreinsurance company pushed their "preferred" shop, but it felt like a conflict of interest as like they cared more about saving money than doing the job right. Then we called a few dealerships, and while we knew they'd do decent work, the pressure to commit immediately left a bad taste in our mouths. We searched collision repair shops and found Golden Touch Collision Center, run by Mr. Sayed. From the very first call, it was clear this wasn't just another shop. It was a family-owned business that truly cares. The reviews spoke for themselves, and after our experience, I can confidently say they live up to every bit of the praise. What stood out most was the personalized service. Mr. Sayed treated us like family, not just another claim number. The work was dealer-quality, but with the warmth and attention you only get from a local business. A small item was accidentally overlooked (something any other shop might have dismissed), Mr Sayed went above and beyond to make it right--no excuses, just outstanding customer care. Even dealing with the rental car company was stress-free because he stepped in to help communicate and ensure we had transportation the entire time. That level of dedication is rare. If you're looking for honest, high-quality repairs with a personal touch, Golden Touch is the only place you should go! We'll never use anyone else. Mr. Sayed and his team have earned our trust for life and we highly, HIGHLY recommend them!

From the owner: At Golden Touch Collision Center, we specialize in collision repair, auto painting, paintless dent…read morerepair, and custom refinishing for drivers in Spring, TX and surrounding areas (77388, 77379, 77090, 77373, 77380, 77429). Our certified technicians use state-of-the-art equipment to handle everything from frame straightening and bumper repair to scratch removal and ceramic coatings. We also provide basic auto repair services, including brake service, oil changes, and preventative maintenance, making us your one-stop shop for both accidents and everyday care. As an insurance-approved collision center, we work with all insurance companies to ensure stress-free claims and quick turnaround. Whether you need affordable dent removal, a complete auto body restoration, or a custom paint finish to make your vehicle stand out, Golden Touch delivers showroom-quality results and personalized service. Every car gets the golden treatment it deserves.

Very accommodating and quick service. Value was great also. Would definitely come back.read more

I posted on Yelp for cylinder gasket replacement. Uptown Automotive responded I drive the vehicle…read more10 miles to their shop on Hempstead. They completed the replacement I paid. Upon pulling out out the parking the vehicle has no power and something was definitely wrong and not performing the way it did when I delivered. After repeated replies for help to address what they had done to the car. I get sorry it's an old car not our fault . I would not go there if I were you.

So sad we have had many car repairs completed here over the years but this was by far the worst. We…read morewill not return!!! They quoted us $3,000 for repairs. We paid the fees, got the truck home, and it still wasn't repaired. They tried to put in cheap parts in our brand new truck. Then they charged us another $1,100 for a tail light . They took advantage of us and should have done the quote right the first time. To top it all off the main service guy STOLE personal belongings from our vehicle. We found out because when we went back to his office OUR belongings were on his desk. Shame on him. The management here is awful and can't be trusted. Hargey the owner needs to get his team and company back in line to provide better customer service.

Easiest experience. I needed my passenger mirror replaced ASAP and I had already bought the…read morereplacement mirror & every quote I was getting seemed to be suspiciously high (as I'm a young woman which can be suggestive) so I kept looking. I don't even think I called Galson before I showed up. I was there as soon as they opened, they took a look said they could get me in right then and there. Service was fast, and only $70! As I was waiting I saw a Bible and some other biblical based books, which was definitely a nice surprise - I love to support fellow believers. The workers and mechanics were nice, honest, and straightforward. It's been almost a year since I got it done and have had ZERO problems. HIGHLY RECOMMEND.

A professional shop from the owner to the back of the shop! We scheduled my son's car for a front…read morefender bender on short notice, the owner fit us in and the car was finished ahead of schedule. The bonus.....the car was washed and detailed-paint shined like it never before! Honest place, terrific work, exceeded our expectations and priced right! Joe & Maris M.

I stopped by to get an estimate for repairing paint scrapes from another vehicle and a ding. I had…read morereceived another quote for nearly $1000 where they said they would need to keep the car several days. The guy at Mr. Fender who looked at my car told me he thought he could buff out most of the damage and proceeded to do so in a few minutes. The cost was very reasonable. They will be my first stop if I need repair work done again. Highly recommend!

Honest and reliable! The staff here are very kind and accommodating for last minute repairs. They…read morewill only charge you for what you need and never tries to nickel and dime you for extra work. They even fixed a dent on my bumper for free when I came in for other unrelated repair work. Definitely stop in if you're in the area and talk to the front desk about any work you need done on your car.

I have no doubt this business, Ryan Automotive, has done good work on people's vehicles in the…read morepast. Judging from the reviews, most people seem satisfied with services rendered. However, in my opinion, from the standpoint of someone garnering quotes for a future mirror replacement, the receptionist or customer service associate who answered the phone did not have a good enough concept of (potential) customer relations. After a truly harrowing, somewhat traumatizing freeway experience, I thought the person answering the phone would at least have some kind of empathy or even just a professional, friendly tone. My initial request to speak to a mechanic or service advisor was ignored. Anyways, I volunteered info about the make, model, year and color of the car, but she only seemed interested in the VIN number, which I provided. Any other place asks for all of this info. She actually said I read the VIN number too fast at the end of my reading of it, which makes no sense as I never read numbers that fast out of courtesy. I even took the extra step of making sure she got the letters correctly, but, again, she did not appreciate that. Instead, she rather unprofessionally and abruptly ended the entire call. I've never had this kind of low vibration, low intelligence customer service from any auto-related business. So, I called back and left a message thinking perhaps the owner would contact me either the same day or the next, to no avail. Every other business I have contacted, from dealerships to independent repair and body shops, have had much more impressive and professional communications.

I have been coming here for years because of the great service and friendly customer care…read more I feel like I am part of the family each time I visit and never felt pressured to have any work done, they tell me what I need and what can wait. The owner, Kevin and I always kid around and have a running joke about a bench outside for when I visit so I have a place to smoke my cigar. Even now that I have moved far away from Cillis I still drive up for all my service needs. They do take you home and pick you, within a reasonable distance of course, but because I am so far away I either Uber my way back home and back, or go hang out with friends for the day. Quiet a while ago I had about $10K in damage from a read end collision, they made my vehicle look like new, and service after the repair is without equal.

Failure to meet deadlines and provide timely updates, creating frustration from us as client…read more Disorganized. Poor attention to detail and lack of accountability. Unreliable. Lack of professionalism in handling client interactions. Neglectful in maintaining transparent and professional contact. If I could give, 0 stars, I would. Seems like no one knows how to properly communicate the deadline for getting a vehicle back to their client then complain & make remarks of how "your wife called like 10 times today" I called 3 haha. Kevin (estimator) did his best to relay information from Miguel (I believe mechanic manager?) Xochil (manager) was on leave and tried her best effort to ease my frustration of the constant push back, I asked to be updated, yet never was. Said car was needing a test drive, I asked for a picture of the odometer, received no response after we were in "constant" communication via text (I say this loosely as she wouldn't pick up my calls, but would text me while I was on hold). Paid our deductible after a month our vehicle was in the shop, get inside with incorrect tire pressure from 2 of the 4 tires. We go inside, they put air in, just for us to circle in their parking lot to notice there was a knocking sound. Go back in, yet again, for them to tell us "oh yeah xyz is also broken." Wouldn't that be something to bring to our attention before we pay money to get our truck back? Also as we requested a rental since we turned it back in (obviously) the white girl inside had an attitude. We shouldn't have to ask for updates, but again, when we ask, they're annoyed and give vague answers. Then the Hispanic lady wasn't any help either. Funny enough, the owner Kevin Williams, comes in at the perfect time after the verbal altercation and assisted it well; but when I was telling him what happened, the white lady says "that's not what I said but okay" funny she had a lot to say when confronted to her boss yet little to nothing when asked for an update. Overall, do not leave your vehicle here. Kevin in front, black man, Hispanic lady and white lady have a bad attitude, Miguel maintenance manager didn't communicate, Xochil didn't want to answer calls.

What a pleasant experience. I was rear-ended and took my car to Caliber to be repaired. From the…read moremoment I walked in I was impressed. The entire facility was spotless. The staff were professional and helpful. My vehicle was fixed in half the time they predicted. And it was completely detailed when I picked it up. I'm very pleased with the repair work too. Hopefully I won't need them again for a long time, but if I do, I'll go back.

I am furious with Caliber Collision in CYPRESS. Repair work took much longer than expected (and…read morefirst said when it be done ...I understand that . But there were lights on the dash were lit up that were NEVER on before-so I returned 5 minutes after driving away, and this big shot guy says, "oh, they were on when you brought car in" then shows me a copy of Diagnostic report they did after I had left the car, indicating ABS/VSC/TRAC faults...they did something to get those lights on & refused to admit it and fix it!!! I had to go to our "regular mechanic" who did diagnostic & said those lights were on after being "unplugged + wires disconnected" & so my Mechanic fixed them. I should never have driven the car away & should have insisted Caliber fix it-.... But they said it was like that-when I came in which is Bull** and a total LIE!!! My rental car had returned so I then paid $169 For my mechanic to fix these "faults" I'm complaining to my insurance company -this place is on the list they "recommend as having a lifetime warranty on their work" I am Sorry that paid them my deductible of $1,000.!! DO NOT USE THEM!

Beware of this company! They will not honor their written warranty! I had a repair done a few years…read moreago and recently noticed the repair work is starting to bubble. I presented their "lifetime warranty" certificate and my original invoice. The manager claims "corporate changed" and they will not honor the warranty, but offered to repair their problem at a discounted rate. Bad quality-If their work was completed correctly, it wouldn't bubble. Will not honor THEIR written warranty!!!

We took my car here after my husband had a good experience getting his truck repaired. They told us…read moreabout a week and it ended up being over two weeks. It was during the freeze week so that delayed them but still had my car for three weeks. After having my car back for a week, the door was not locking properly so we took it back in and they fixed the alignment the same day. Then we noticed a couple days later my car was leaking something so they hooked it up to see what was going on. We noticed while we were there that a part had fallen off my car by the side mirror. They ordered the part and it was ready within a week. Everytime we have been back, Nolan has been great and extremely helpful. I would give five stars if I didn't have to go back to get things fixed.