Very accommodating and quick service. Value was great also. Would definitely come back.read more

My reply to comment from Uptown Automotive. The repair shop…read moredid not say the vehicle was running rough until after they worked on it... I wouldn't trust these guys as far as I could throw them, their recomendations must come from employees and friends. Run away don't walk.

Quality work and no hesitation to satisfy if you're not completely happy with the results.read more

So sad we have had many car repairs completed here over the years but this was by far the worst. We…read morewill not return!!! They quoted us $3,000 for repairs. We paid the fees, got the truck home, and it still wasn't repaired. They tried to put in cheap parts in our brand new truck. Then they charged us another $1,100 for a tail light . They took advantage of us and should have done the quote right the first time. To top it all off the main service guy STOLE personal belongings from our vehicle. We found out because when we went back to his office OUR belongings were on his desk. Shame on him. The management here is awful and can't be trusted. Hargey the owner needs to get his team and company back in line to provide better customer service.

Quick evaluation and repair quote. Car was already half-fixed before I left the appointment.read more

I would recommend Mr. Fender to all of my friends and family. They do great work for a great price…read moreand work to get you your vehicle back as soon as possible!

I have no doubt this business, Ryan Automotive, has done good work on people's vehicles in the…read morepast. Judging from the reviews, most people seem satisfied with services rendered. However, in my opinion, from the standpoint of someone garnering quotes for a future mirror replacement, the receptionist or customer service associate who answered the phone did not have a good enough concept of (potential) customer relations. After a truly harrowing, somewhat traumatizing freeway experience, I thought the person answering the phone would at least have some kind of empathy or even just a professional, friendly tone. My initial request to speak to a mechanic or service advisor was ignored. Anyways, I volunteered info about the make, model, year and color of the car, but she only seemed interested in the VIN number, which I provided. Any other place asks for all of this info. She actually said I read the VIN number too fast at the end of my reading of it, which makes no sense as I never read numbers that fast out of courtesy. I even took the extra step of making sure she got the letters correctly, but, again, she did not appreciate that. Instead, she rather unprofessionally and abruptly ended the entire call. I've never had this kind of low vibration, low intelligence customer service from any auto-related business. So, I called back and left a message thinking perhaps the owner would contact me either the same day or the next, to no avail. Every other business I have contacted, from dealerships to independent repair and body shops, have had much more impressive and professional communications.

Honest and reliable! The staff here are very kind and accommodating for last minute repairs. They…read morewill only charge you for what you need and never tries to nickel and dime you for extra work. They even fixed a dent on my bumper for free when I came in for other unrelated repair work. Definitely stop in if you're in the area and talk to the front desk about any work you need done on your car.

Failure to meet deadlines and provide timely updates, creating frustration from us as client…read more Disorganized. Poor attention to detail and lack of accountability. Unreliable. Lack of professionalism in handling client interactions. Neglectful in maintaining transparent and professional contact. If I could give, 0 stars, I would. Seems like no one knows how to properly communicate the deadline for getting a vehicle back to their client then complain & make remarks of how "your wife called like 10 times today" I called 3 haha. Kevin (estimator) did his best to relay information from Miguel (I believe mechanic manager?) Xochil (manager) was on leave and tried her best effort to ease my frustration of the constant push back, I asked to be updated, yet never was. Said car was needing a test drive, I asked for a picture of the odometer, received no response after we were in "constant" communication via text (I say this loosely as she wouldn't pick up my calls, but would text me while I was on hold). Paid our deductible after a month our vehicle was in the shop, get inside with incorrect tire pressure from 2 of the 4 tires. We go inside, they put air in, just for us to circle in their parking lot to notice there was a knocking sound. Go back in, yet again, for them to tell us "oh yeah xyz is also broken." Wouldn't that be something to bring to our attention before we pay money to get our truck back? Also as we requested a rental since we turned it back in (obviously) the white girl inside had an attitude. We shouldn't have to ask for updates, but again, when we ask, they're annoyed and give vague answers. Then the Hispanic lady wasn't any help either. Funny enough, the owner Kevin Williams, comes in at the perfect time after the verbal altercation and assisted it well; but when I was telling him what happened, the white lady says "that's not what I said but okay" funny she had a lot to say when confronted to her boss yet little to nothing when asked for an update. Overall, do not leave your vehicle here. Kevin in front, black man, Hispanic lady and white lady have a bad attitude, Miguel maintenance manager didn't communicate, Xochil didn't want to answer calls.

Don't bring your car here. I waited almost a year for a replacement hood for my car and it still…read moredoesn't look right. Carstar didn't communicate wait times or updates. Carina is argumentative and Kevin the owner doesn't pay attention to work going in and out of his shop, apparently. Truly a miserable experience getting my car fixed. I wouldn't wish this type of service on my worst enemy. Do yourself a favor and take it anywhere else. They're a total joke of a repair shop. You can go to a circus to see clowns or come here, the choice is yours. There's no star in Carstar here, period. It's funny that Carstar is interested in helping resolve the issue with me and other dissatisfied customers after the fact! When they could've solved the problems sooner, instead of after the fact. Look at the other one star reviews for further proof if you don't believe me. Do yourself a favor and go anywhere else but here.

I am furious with Caliber Collision in CYPRESS. Repair work took much longer than expected (and…read morefirst said when it be done ...I understand that . But there were lights on the dash were lit up that were NEVER on before-so I returned 5 minutes after driving away, and this big shot guy says, "oh, they were on when you brought car in" then shows me a copy of Diagnostic report they did after I had left the car, indicating ABS/VSC/TRAC faults...they did something to get those lights on & refused to admit it and fix it!!! I had to go to our "regular mechanic" who did diagnostic & said those lights were on after being "unplugged + wires disconnected" & so my Mechanic fixed them. I should never have driven the car away & should have insisted Caliber fix it-.... But they said it was like that-when I came in which is Bull** and a total LIE!!! My rental car had returned so I then paid $169 For my mechanic to fix these "faults" I'm complaining to my insurance company -this place is on the list they "recommend as having a lifetime warranty on their work" I am Sorry that paid them my deductible of $1,000.!! DO NOT USE THEM!

If you're looking for low quality work, long wait time for a repair, and an unresponsive manager…read morethen you should bring your car here. Had to bring my car here for a damaged door last year (lady hit my parked car). Caesar was great but his team's work, not so much. Replacing the driver side door of my VW took 2 weeks and when they returned my car, there was a noticeable gap between the new door and door panel. Plus the new rubber seal strip was already detached in several spots and did not match the original. I had to go back to address these concerns. Fast forward less than a year later, my car suddenly had electrical issues that caused my emergency brake to come on while at a stoplight several times and my car to react as if my door was open while driving. VW dealer determined the door harness was damaged and had to be replaced. The only work on my car, besides maintenance, that I've had done is the door + seal strip replacement done here. Given the safety issue of the e brake coming on, I had to get that fixed at VW. I reached out to the manager here soon after VW fixed it to see if I could be reimbursed for what I spent on the door harness (since CC worked on my door), and I never received a decision. The manager responded quickly when I first called about it, but after that I had to email and call at least 3 different times to get any response. In the end, she said she had to talk to the regional manager since I got my door harness fixed elsewhere but she said nothing after that. I called about 3-4 different times (over a period of a month or so) to ask if she had heard anything back and my calls were never returned. The least she could do is return my call. Take your car somewhere else.