In my 33 years of driving, I have had 3 different insurance companies and almost never needed them…read more In the last year I was rear-ended in my new truck and then a year later the same truck was stolen from me in Canada. Safety handled all aspects of the crash promptly and fairly. When my truck was stolen Safety made me whole. They were very fast and fair from beginning to the end. As an attorney I can tell you dealing with insurance companies can be difficult, but I need to give credit where credit is due. Safety was superb.

1 Star. After 20+ Years, This Is How They Treat a Loyal Customer…read more I've been a customer of this insurance company for over 20 years. Two decades of paying my premiums and never missing a single payment. I recently changed bank accounts and did exactly what I was supposed to do. I logged into their website and updated my payment information. Apparently, they failed to properly process the update. The result? My payment didn't go through for the first time in more than 20 years. Instead of contacting a longtime customer and giving me an opportunity to correct what was clearly a payment-information issue, they canceled my insurance, dropped me as a customer, and charged me late fees on top of it. Twenty-plus years of loyalty apparently means absolutely nothing to this company. What makes this especially unacceptable is that I UPDATED MY PAYMENT INFORMATION. I didn't ignore a bill. I didn't refuse to pay. I didn't suddenly stop making payments. Their system failed to properly process the banking information I provided, and somehow I'm the one being penalized for it. If this is how they treat someone who has been with them for more than two decades and has a spotless payment history, imagine how they'll treat you when you actually need them to work with you. Customer loyalty clearly means nothing here. After 20+ years, they lost a customer over a single payment issue caused by an update to my banking information. Absolutely disgraceful customer service.

Great agency. Been using them for years! Do all my business and personal insurance with them…read more Great service.

I recommend this company. I have done business with them for over thirty years…read more My agent Julie McCusker is a gem. She is friendly, knowledgeable and always responds to questions promptly.

I have been a customer for years. Someone hit my car, left a note on my car with his phone number…read more I called Ironside spoke to Ben, who told me to go through their insurance company and if I go through Ironside I could have a 250.00 charge to my account. I said, I pay you, I have a note that says I hit your car with a name and number. After some back and forth, i was put through to file my claim with them. The following day, I called, ask to speak to the owner, his name is Josh, atleast that is the name they gave me. As I sit and write this review of them, I have not heard from Josh. I cannot fathom that my own insurance company told me to go through another insurance company. I will also be writing to Safety Insurace, about my ordeal at Ironside. I'm taking my 4k worth of policies and going else where. Imagine, my own insurance company telling me to claim elsewhere........what a waste of paying them for years.

Melody Allen is the best. I would recommend her to anyone looking for insurance. She is thorough…read moreand proactive to ensure your getting top notch service and best coverage. I always enjoy working with you!

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

I got the coverage that I wanted at a price that I can afford fast efficient no hassle or pressure…read morefrom sales representative but thry do stay on youl via email lol I told the rep that I had to purchase insurance with Liberty Mutual so that they didn't have to do so many Limu Emu Libitty Bibitty commercials. Thanks for a nice experience!

Wonderful expert advice and combined Homeowners and Auto…read morewhich provided a discount. Very knowledgeable and courteous which is important in this day and age

3/17/25 From the first moment I spoke to him to three days later, this moron, Rome Malerba,…read morewithheld information, manipulated me and my information, deliberately & purposely misspoke, mishandled my emerging personal auto insurance policy buy overcharging me and I could hardly get any information out of him. I could not run fast enough to sever his agency in Boston by joining directly with Traveler's Insurance Co. Only now am I able to avail myself of professional services offered and making use provided expertise. Do not do business with this guy and his deceitful misconduct.

Terrible experience with Beacon Hill Insurance Agency. They were rude, unhelpful, and completely…read moredismissive when I needed to file a claim after my car was vandalized. Their customer service is a joke, and they clearly don't care about their customers.

This is a warning for any potential customers to stay far, far away from this company. I have never…read morebeen treated so rudely on the phone by an agent than I was today. I have been a loyal customer for almost 20 years without a single claim. I will reporting this company to the BBB as well as many other reviews and sites. It's completely unacceptable to treat any customer like I was treated. I have only posted a negative review for one other company and that was over 17 years old. That's how bad this company is.

Their website only let's you pay the current bill at the exact amount, not a penny less or a penny…read moremore. I paid my bill online 3 days before it was due on 11/27/24 and bill was due 11/30.. 5 days later they upped my bill without warning and canceled my house insurance. I then had 3 weeks to pay the 13.60 difference. When I went to pay it online, it said I can only pay 9.60 because online payments don't add the 4 dollar fee. So I could not pay a penny less or a penny more than exactly what was owed. Proving they have shady practices and my bill was paid in full, and they added to the bill without contacting me, and canceled my insurance.

Long overdue review of Acclaim Insurance. I've been with Chuck Soohoo of Acclaim Insurance for 33…read moreyears for auto and home insurance. He makes everything smooth and easy. He is always reachable by phone. Whenever I need anything, like filing a claim, fixing a broken window, or policy questions etc, I just call him and he takes care of it. He's very knowledgeable. He's been in the insurance business for a long time. My father first used him and that's how I was referred to him.

Stay AWAY!!! We got a new roof and they don't credit in the middle of a policy! We are definitely…read moregiving our business back to Universal Property Casualty!!!! Much better customer service and they credit in the middle of a policy for roof upgrades I know my experience.

Insurance company raised my rates by literally 4x the amount and didn't even tell me. I found out 5…read moremonths later when my mortgage skyrocketed up. I filed 1 claim and they did this after with 0 notice. I cancelled once I found out months ago and STILL have not received my reimbursement check because I used escrow, so my mortgage is still $450 higher per month due to this. STAY AWAY.