I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Paula and her agents have offered me the most attentive, professional, and believe it or not -…read moreCARING service over the past 40 years. If you are like me, dreading dealing with the mega companies and their online bots and farmed out customer service agents whom you will never reach again, this gem of a business is a godsend.

Pella is the best insurance agency I have ever had. The staff are friendly and do all they can to…read moreaddress your needs. I use them for both home and auto-- they provide excellent service without delay. I have yet to have any negative experience with them. I highly recommend Pella Insurance.

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.

Insurance Company from Hell!!!…read more First of all, they "forget" to add that I am older than 26 years old and I had to pay more than $500 extra. Secondly, they twist and turn your account to make sure you pay more. When I caught them lying to me their representative was screaming using phrases like "it's a law", "according to a state" etc. Also, year ago I changed my bank account and asked them to charge a debit card they were charging on a monthly basis. A guy told me that he will switch it but month later R&J made an attempt to charge my old card. I got $35 penalty from the bank for overdrafting closed account. When I came to complain the same guy lied in my eyes telling that I never asked him to change debit card. It was obvious that we was trying to portray me as an immigrant who doesn't understand English. Anyway, I asked them to fix my information and it wasn't fixed again!!! Month later they made another attempt to charge my old debit card again and I got penalty fees again. Don't laugh but it happened on the third month as well! Only when I called their president and came to the office with a witness they got really scared and fixed everything in front of me. They even told me that all penalty fees will be refunded and they did it 3-4 month later (after I reminded them 4 or 5 times). One day I received $153 bill (when normally I pay around $95-$100) and I decided to switch insurance company. The same day they called me, apologized and told that mistake was fixed and I have to pay only $93. I cancelled anyway and now I am happy to pay $97 every month to another insurance company. Please remember, Rapo & Jepsen office located right in the middle of the area which populated with students and immigrants. Their reps screw people because they feel that student's don't have experience and immigrants just afraid and don't know many things. They love to use phrase "State Law" for a reason and without any reason. Also, they are getting really frustrated when customer know more than they expect or catch them lying. Easy to say, stay away from this dbags and frat boys!

I came here wanting a simple renter's insurance policy. And that's what I got... or so I thought…read more I signed my application and was assured by their rep that I was immediately covered. After three months of receiving no bills from them, I gave them a call - and they had no record of any policy! Even worse, they were neither helpful nor apologetic. Avoid this place at all costs.

Dave at Security Insurance is definitely a character. I moved to Boston in 2000, got a car, and…read moreneeded insurance. Called around, got several quotes, all sounded decent. I liked Dave though- seemed like he knew the business very well, and would not mess around or nickel and dime me. Note to everyone reading this, Dave is a unique brand of friendly, definitely a character even for Boston standards. If you walk in thinking your new "best friend" will treat you with coffee and cookies, you're mistaken. You will walk in, he'll quickly want to know what you want, he'll give you a good deal and take care of you QUICKLY, and you're done. Don't even expect a "hello" or a "goodbye", ever. I found this treatment awesome. He doesn't mess around, which made me feel comfortable my insurance was in great hands. Another thing, if you stop and try to make conversation, he'll talk your ear off. Hates the government. Hates lawyers. Loves plants! What I really loved about Dave were two things. First, he remembers EVERYONE. Whenever I call, I swear he recognizes my voice or my caller ID number before I even speak. He often knows why I'm calling before I even tell him, and when I have a question, he gives me the answer quick. I think our average phone conversation lasts about 10 seconds. I was horrible at paying my bills on time. Dave *ALWAYS* called me and let me know my insurance was about to be cancelled, and I was able to give check info over the phone to avoid a cancellation. Whenever I failed to answer the phone, Dave kept calling and calling until I answered. Talk about a guy who cares. In 10 years, I never had my insurance cancelled or any issues, knowing Dave was taking care of me. (Dave, if you're reading this, thank you!) Ten years of insurance with Dave, and I couldn't have been happier. I recently moved from Boston to Austin, moved my registration, and his insurance is not valid for a vehicle registered in Texas. Sadly, I am leaving him as a happy customer. Sending the MA license plates back to Dave today, and I'm sure he'll return them to the RMV for me. I have recommended Dave to many friends over the years, and all of them have been happy. Even one friend who accidentally let his insurance expire with non-payment from another company, and needed new insurance to get his car out of impound. Dave took care of him, granted he needed 1 year of insurance payment up-front, but he took care of all the paperwork and most of the hassles with the RMV, so my friend could pick up his car that day. Dealing with MA car insurance can be a pain. I do recommend an agent that goes out of their way to help you when you need it, and I strongly believe this is the best place in the Boston back bay area.

Dave saved me countless trips and wasted time at the RMV. I couldn't believe he was able to help me…read morewith out of state title transfer, MA registration/plates, local parking sticker and driver's license in addition to insurance.

I am writing to highly recommend Patnode Insurance Agency Inc. for outstanding customer service…read more When transferring my daughter's vehicle title to Massachusetts, the staff at Patnode went above and beyond to help. Everyone I spoke with was extremely knowledgeable and caring. They took the time to understand my needs and answer all questions thoroughly. The representative I initially worked with ensured a smooth transition. But any time I followed up with additional questions, another representative was also able to jump in and provide assistance. It was clear Patnode's priority is making each customer feel supported. From start to finish, the attentive service I received through multiple staff members is what really stood out. Paperwork was seamless thanks to their guidance. Small issues were addressed promptly so as not to delay the process. Patnode's friendly, solution-oriented team clearly works hard to deliver a consistently excellent experience. I would highly recommend them to anyone needing insurance or title assistance. Their customer service is exemplary. Sincerely, Angela L.

I have used Patnode for many types of insurance policies for the last 10 years or so. This is what…read morean insurance agency should be - service-oriented and able to answer your questions when you call. As an extra-added bonus, they are a family-owned local business, which is the kind we all need to try to support as much as possible. Give them a try. You will not be disappointed. And...great location if you need to do errands or have breakfast or lunch!!

I made the switch years ago to Gorman Insurance because I was looking for more when it came to my…read moreagent. Everyone is always e greatly helpful and a pleasure to work with.

Supreme service- this location is by far the best insurance company that I have ever dealt…read morewith-they always go above and beyond to ensure that my requests and preferences are tended to. Prompt follow up- regardless of how busy this location may be, I can always count on a quick and accurate turnaround for any requested information or inquiries. Resourceful - one of my favorite things about Gorman Insurance is there ability to compare prices and options of several different insurance companies, match them with what best suits the customers needs. I would highly recommend this agency and I will continue to recommend my friends and family to try them out!

Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years