I give praise where praise is appreciated. Im not in the habit of writing a bad review, but my…read moreexperience yesterday was not good. I purchased a used 2020 Jeep Wrangler from Pohanka Jeep in Salisbury, Sept 2024. The car has given me good service and I received a text from Pohanka about an interest in purchasing my Jeep. I called two times before Il could speak to a sales manager. The offer was definitely unacceptable for a pristine Jeep with under 22,000 miles. The sales manager lives close to my home and I even ask if he could stop by and take a look at my Jeep to reconsider a better offer. Its showroom ready..Never driven off road garage kept perfect condition...Couldn't accomodate me. So second question... I asked him if I could get a second key since it did not come with one and all the online platforms ask about the number of keys and the price is reduced because of only one key. The sales manager said my purchase would have reflected that. I was never told this when I purchased the Jeep. I hung up feeling very disheartened. Goodwill to a customer is what you won't receice anymore...Ive purchased from Pohanka Mercedes several times and its a totally different experience. Pohanka has lost me as a customer over a key and a text to solicit me to purchase my Jeep. An offer almost $3,000 less than Carvana. Educate yourself before you walk into this dealership. Ill never purchase another vechicle from Pohanka again.

Awesome staff they got the job done and thank you for the goodies shout out to the pohanka CDJR…read more staff

Pohanka Team at M-B of Salisbury, Thank You for the…read moreexcellent service through Amanda, Ashley, and many of the others in your combined Service and Parts Departments. I have spent most of my professional career with Mercedes-Benz, as a Sales Person, a GM, a Manager, and working in my own dealership with MBFS in Fort Worth selling repossessed Sprinters. I can honestly tell you that I have NEVER felt more attended to in a dealership than I did yesterday while getting one of my Mercedes serviced, (the CLK450).  When it comes time for me to bring my E350 Wagon in, I know where I will bring it. Amanda, the Service Advisor, made sure that I was informed and gave me excellent reasons to "Go ahead and get the work done now, rather than let it become a problem".  I came in for an inspection, and wound up spending $1500, and felt like I got more than my money's worth. Ashley, the Service Manager, was very busy yesterday, but still got involved just enough to make me feel like a VIP. The topping on it all was when Van Corbin, Sales Manager, who was slammed yesterday, came out at the end of the day and thanked me for bringing my car there for service...  Who gets that kind of treatment?? With AutoAlert, I have been in over 200 of the 350 Mercedes dealerships around the country, and ALL of them would wish that they had a committed team like you have at Pohanka Mercedes-Benz. I firmly believe that your store is destined to become a REGIONAL center for Mercedes.   Mercedes owners expect great service, are willing to pay for it, and are loyal when they get it. Thank you, again.

Couldn't locate the noise coming from my engine for about a month. Then proceeded to tell me that…read morethey could only look at my car if plastic cosmetic work was done. What a joke of an establishment. People here are obviously not trained properly

Carvana delivered my truck with an extra scrape on the rear fender flare. They told me to take it…read moreto this shop and send them the estimate to approve. All claims for this must go through silver rock which are less than helpful. I called up micro collision after i dropped my truck off and they immediately called silver rock and handled everything for me when i mentioned my issues with the claim service. After that they got it done in a day! looks brand new! highly recommend these guys

spectacular service from beginning to end. the owner was such a kind, knowledgeable and patient…read moreman. I will be using them going forward & dont mind the hour drive for superb service!!

The man running the shop offered to help look at a check engine light but neglected to mention that…read moreservice had a cost. Some businesses do this for free. Well it did have a very heavy cost and I spent double what I expected. I was hoping he could fix the check engine light but he just read the code and charged me. Not coming back here

Very nice people. Knows new cars and old. Charges were reasonable too. Been there twice and will…read morebe back.

Bill Hicks is an great technician. He's honest and effective. I wish I could get him every time I…read morego in for service. Grants prices have gone up since 2021 and the "inflation reduction" measures, but they are still my go to.

HUGE scam. 600$ for an oil change and alignment. Take your vehicle anywhere else. rip off. and they…read morewill target you for scam if you're a woman.

I came in to get advice on installing a license plate mount. They were non-judgmental, friendly,…read moreand helpful. I will definitely be coming here again!

update. Both the manager and owner were kind enough to respond quickly to my complaint and made…read moreoffers to reschedule my inspection the next day. I was unable to accept their offer(s), but i do appreciate them making contact and apologizing for the delay, and their attempt at making it right. For that reason I have increased their review rating. It is obvious that they do care about the customers who visit their business.

Called on Thursday to get my thermostat replaced had a new one by Friday night plus an oil change…read more I feel as thought they went out of their way to help! No more Walmart oil changes for me!

HANDS-DOWN the best automotive shop in the area!…read more If you've got a Volkswagen, you already know the struggle... most shops can't work on them, and the ones that can usually charge double (if not triple). But Developed Automotive? Rishi is a miracle worker. I brought my VW in expecting a long wait and a huge bill -- instead, he serviced my car IN ONE DAY and charged me literally half the price of every other estimate I got. Half. The. Price. Rishi is the kind of business owner you want to support: ‍‍ A true family man Incredibly kind Honest, transparent, and FAST Actually knows what he's doing (especially with VWs!) If you're tired of being overcharged or overlooked, go to Developed Automotive. I can't say this loud enough: this shop deserves to go viral. Local gem. Fair pricing. Exceptional service. Thank you, Rishi -- you've got a customer for life!

Called and asked for Service and got transferred to 2 different departments before I got arrogant…read moreAustin who is very rude. First, he proceeded to tell me that I had not gotten the seat belt recall done which I did and they even put me in a loaner. Kept saying it was Hyundai mistake and not service. Then I ask him how long it would take for the 2 open recalls on my car and for them to check my cabin filters and he said 3 hours. I am not sitting in a lobby for 3 hours and I ask him if he had a loaner and he was very rude in telling me loaners were first come first service and that he had a list of people waiting for a loaner and that he could not bump anyone, and I said I didn't ask you to bump anyone I was just inquiring about one. Then he said we have a shuttle that you can use. His tone and words were certainly out of line, and I called Preston Hyundai and got the most wonderful lady, and I have scheduled an appointment.

Awesome staff very nice and polite Alex White took good care of me and I love Hyundairead more