quick and personable. In and out as usual! This is my second truck I've bought from Pittsville Ford but first visit for this truck. Even put in my K&N air filter for me. read more

Everything went well, customer service was excellent. I'm very happy with Preston's performance.

Took my car in to check out a noise in the engine, UNDER EXTENDED WARRANTY, the advisor didn't know what was covered, and moved me on too a 30 point inspection and a $2600 quote. It is a Ford extended warranty, and I WILL be sending it up the chain, they have never sent me my email 5 star service evaluation Hmmm, wonder why, so much happened here to write about. read more

Waited 3 hours for a repair with no update on progress. The wifi is bad and could not use my phone the entire time. read more

Complete satisfied and great customer service thorough and faster delivery than stated read more

I have used Pittsville Ford and their satellite facility - Quick Lane - for over 3 years now and they have ALWAYS met or exceeded my expectations with respect to fast, efficient service, as well as professional competence in identifying and correcting any issues that have arisen on my 2022 Explorer. I couldn't be happier with the friendly professional service I have come to know at Pittsville and Quick Lane. I would not hesitate to recommend them to anyone who needs vehicle maintenance or repair. read more

Courteous, professional and fast. All you can ask for. Nate was ready and waiting when I walked in the door and had me back on the road in an hour but reviewed everything before checking me out. read more

Always helpful at Pittsville location! Friendly service that is thorough. But, most importantly... they keep you informed.

It was an awesome experience. The service was excellent. and very efficient. It was about 1 hour and 20 minutes to complete the service.

The tech was nice and explained everything that he was doing and gave good recommendation. Ge was very nice

My vehicle had an outstanding recall. I contacted the service department, and within minutes had an appointment and a scheduled valet pick-up. The driver arrived on time. The service did not take long and my vehicle was promptly returned. read more

Great experience! Professional approach ,clear explanation of service .Would definitely recommend.

Pittsville Ford is always great to work with, they make scheduling easy and even pick up my car so I don't have to take time out of my day

PSA: Since the social media manager replied back stating management will be reaching out. I will say no one has, I tried calling the GM myself 7 days ago with no answer. Unless he is the one going to be calling, I don't want a call. My car was fixed by Pohanka Honda for $1,064.89, $672.50 of that because of this place. My front hubs, wheel bearings, outer tie rod on the passenger front and an alignment all needed replaced/done. The final total between trusting and paying Pittsville Ford $708.12 plus the $672.50 in damages, they costed me $1,445.62 (with the tow truck). Brought my car in for a diagnostic check, brakes and a few other odd noises. They changed my battery and valve cover gasket. I told them not to touch the brakes as I do them myself, I knew they were very low and deemed unsafe and intended to do the brakes the same day. Less than 4 hours after getting my car back, I took it home and immediately started on the brake change. They cross threaded bolts on both front tires, 3 of 4 on the passenger side and one on the drivers side has already snapped. I've been leaving voicemails and calling all morning, so has my husband. A service member got an attitude with him stating they only took the passenger side off. There is absolutely no way in hell they only touched the passenger side, but of course that's the story they are sticking to. Regardless, I'm getting no movement from them on fixing the tire they are claiming they touched. Now the general manager Steven will not answer my calls. I paid $700 to have you guys FIX my car, not fix one problem and damage something else. My car now needs MORE work and you people are taking none of the responsibility. Now I'm afraid the valve cover gasket was not replaced correctly, so now I'm stuck debating on if I want to spend more money at another mechanic/dealer on an inspection fee to ensure the gasket was done correctly. I was told by Heather to call if they did not earn 5 stars. Well you didn't but you're not returning any of my calls, so here's all your 1 star reviews. Update: Heather did call and offer to pull footage, at that point I had already called Pohanka Honda to have them hold stud bolts and I'm doing to repairs myself. She offered to have them look at the front passenger which I declined as I was going to just fix everything. I appreciate the call back but I'm still not happy. They are sticking to their story of only touching the front and back passenger. Update #2: I attached a picture for proof of the tire they claim they did touch (passenger front) with two of four snapped bolts due to cross threading. Update #3: Update now is because of the way the hub is rusted to the car we cannot get it off and there's metal blocking the bolts so we can't get them out. I paid $65 for a tow truck to come get the car. I paid $350 in parts to give to Pohanka Honda to replace my front wheel hubs with bearings, my front pads and rotors, a brake fluid flush and an alignment which is an estimate of $912 in labor plus the parts I'm looking at a completely unnecessary replacement thanks to Pittsville Ford of $775 in parts and labor for what they did damage, total with everything else is $1,262. Even the tow truck driver said they should be paying!! I would take it back to them but I'm surely not giving them more money to fix my drivers side that they "didn't touch" and fix the passenger side free of charge. I will let Pohanka Honda handle it. read more

Heather in service made sure my truck was done in a timely fashion. communication was excellent and so far I'm good with the work that was done. read more

The Preston for life package is worth it. Service is very good. The valet service is perfect. Good dealership.

Polite and accommodating. Got the job done. Went in for an oil change thinking it was 30 minutes. They were running late and I demanded up needing break pads. So total wait time 3 hours. I do have an extended service plan with this dealership and when checking out they didn't factor that in until I reminded them. So beware of the final invoice if you too have signed up for this plan. read more

Had a recall on my 2016 F150 for the master brake cylinder got scheduled for a replacement through Pittsville Ford, Dropped it off in the morning and they had it all done within three hours. Great customer service. read more

Bought another vehicle from this dealership in June of 2023. I should have walked out. Was lied to about the vehicle and its accessories. Initially was in communication with Pittsville Ford and it seemed they were interested in accommodating me. Now no one, not even the President of Preston, will return my calls. I have shared my recent experience with others and, at least three have decided to shop elsewhere. I want to support Pittsville Ford but it's difficult when no one will communicate. read more

Dropped off my truck and the service was done within an hour. I really like that I can schedule the appointment online and send several followup texts to remind me. read more

I purchased a 2021 Ford Escape my whole experience with this dealer has been a disaster from the purchase to getting my tags every aspect of getting this has been a horrible experience Now with no one taking the time to even call me back about my tag after letting them know my tag has expired read more

My car stereo was making a loud crackling sound and some days, the radio would play, and some days it wouldn't. Finally, after a few weeks, it wouldn't play at all, so I had no stereo, no CD player, no clock and no Bluetooth because it is all connected. So Pittsville had me take a diagnostic test to see if I needed a new stereo, although I was sure I did. They took the test and I did need the whole system. Although, I wasn't happy to have to pay for the test, they were prompt at ordering the stereo, and they put it in right away. I also got a two year warranty. The stereo system plays very nicely, and I am very pleased with their service!! read more

A great buyers experience. From our sales agent Rose to the Finance guy Chris to the GM Ryan. They all were friendly, helpgul and fair. No hard pressure selling. They provided us with sound helpful information and made our buying experience good. Thanks Pittsville Ford. read more

Rose Thibault is the bomb! I was shopping for a new truck. She drove three different trucks from Pittsville store to my house in Rehoboth for me to test drive, two of them she had to get from other Ford dealers. When I finally decided on the one I wanted to purchase, the transaction was easy, very clear with no games. Was able to do the contract and paperwork over the computer. So the whole transaction was contactless. I would highly recommend her. read more

Purchased a used car from Pittsville Ford for my daughter in December 2015. Very happy with the sales process and had an enjoyable experience. So much so that we continued to have the vehicle serviced regularly at the dealer. Incurred problems with last two visits. In August, my routine oill change required a return visit to fix a loose tire. In January 2020, made an appointment for a routine oil change and tire rotatation. This service is now being performed by Quick Lane, a subsidiary of Pittsville Ford & operating out of the old dealership location. My routine oil change took 4 hours, required immeadiate returning twice to service center due to problems with tire virbration and inflation warnings. A third return took me to the new Pittsville Ford dealership.where the previous service from Quick Lane needed to be re-checked and/or re-done. As a result, I have lost confidence specifically in Quick Lane and Pittsville Ford in general. I can't recommend them as I simply cannot trust them to do what they say they will do and for the service I've paid them to do. Its not my intention to be negative but I feel that Pittsville Ford had an ideal opportunity for service recovery sadly that never occured. Do not use Quick Lane for serviceing your car and do not expect Pittsville dealership to resolve your issues. read more

Had help as soon as I pulled up and got out of the car to look for cars. Jimmy was great ! He was kind and explained everything I needed to know and helped me pick the perfect first car for me. read more

Brought my car in for service, warranty repairs and a state inspection. The service was done satisfactorily. The warranty repair required a part to be ordered. I was told the part would be in the following Monday or Tuesday. The state inspection was done. Now comes the not so good. I was charged twice the going rate in the area for the inspection. Having recently moved to Maryland I was used to the price for state inspections being set by the state, so I did not originally question the price. Since I needed a second car inspected and could not leave both cars I then called other places where I found out that Pittsville Ford's prices were way out of line. When I questioned them they stated that they didn't like to do inspections so they charged high prices. They would not adjust their price to a reasonable level. I was told by the dealer that they would call me when the part came in. Since it was promised Monday or Tuesday I called later in the afternoon on Tuesday to find that the part was already in. I don't know when I would have heard from them if I hadn't followed up. Does this disqualify them as a service provider? I don't know, but I feel I was significantly overcharged and service did not live up to expectations. I would urge caution before selecting them for service. read more

The service was great but parts were marked up over 40% over Fords list price. I thought that list price was enough for a dealer to make a profit. I had the service work done that I needed and picked up the parts from NAPA and replaced that sensor myself. read more

I have been going there for years. I believe their service must have improved dramatically once their ownership changed a few years ago because I have had great luck with them in the past couple years. I just bought new seat Carhart covers for my Ford and their price was very competitive. I had some work done under warranty and it was performed flawlessly, they did not try to sell me anything, and it was quick. I have dealt with several dealers in the area and Pittsville Ford seemed more reasonable on prices for service than most. read more

Truthfully, my involvement with this place is minimal. I've never purchased a car from them, nor have I even stepped inside their building. The reason for the bad review is because they have assigned my email address to one of their customers. This customer and I have the same last name yet are not related and do not even know each other. Every time this man's ford fusion needs service or he schedules something for it, emails land in my in box. In deed, the invitation to review on yelp came from an email meant for him! I've attempted to unsubscribe, I've emailed and called the dealership to resolve this, I even called Ford corporate - all without any success. Frankly, it's creepy and I would like for it to stop and I'd love an explanation as to why it started in the first place. read more

Very reliable dealership. Had an appointment to service my auto which was taken on time and was done in a timely fashion. Staff was extremely pleasant. read more

The staff were very professional and courteous and made the purchase of my new vehicle a breeze. I would definitely recommend Pittsville Ford to anyone interested in a vehicle! read more

I have never had a problem with service; However, I have been told that I probably will not like their pricing if I ever have non-warranty work done! read more

I began having some serious issues with my current car. But, I was only 2 years in to my financing. I was considered "upside down". I had tried 3 other dealerships before seeing a post on Facebook about Pittsville Ford. I worked with Rose who went ABOVE AND BEYOND my expectations. Given the virus scare, I really didn't think it would be possible to have my vehicle traded in. Not only did Rose work with Ryan in finance to get me approved, they were able to make my monthly payments almost identical to what they already were. AND got me in a brand new Ford Edge. In addition to all of this exceptional service, my new vehicle was hand delivered to my home. I signed the paperwork at my kitchen table. You cant ask for anything more. I am forever grateful for their service and the opportunity to work with such kind professionals. Thank you Pittsville FORD for the outstanding service even during a crisis. read more

We bought our Edge in 2011 and have been going to Pittsville Motors for service since then. Extremely happy with the service department. Work is done quickly and on time. Would definately buy another Ford from Pittsville read more

What more could you ask for, great prices, great work, and amazing customer service. The work I needed done was finished in no time by employees that were polite and knowledgable. It is such a rare occurrence anymore to find people willing to explain the problem in a manner you can understand and make knowledgeable suggestions. I look forward to taking my current vehicle and any future vehicles to Pittsville Ford. read more

I recently bought my 2013 Ford Edge at Pittsville Motors. I could not have asked for any better service. Wonderful transaction with my salesman and the finance department. read more

I would like to take this time to thank Pittsville Motors for their Excellent service in a timely manner.. Your courtesty and knowledge took the fears out of my car repairs. Thank you all read more

Pittsville is just one of those places that you feel good about doing business with. They help out with the community ( the donate time and vehicle use to different charities the local Salvation Army being amongst them) and they treat you like you have been doing business there for years. Can you find places that are cheaper for regular service? Sure. But cheaper doesn't really mean better. With the money that you invested in your vehicle and the fact that you most likely rely on it to start and take you where you need to go is that small difference in price worth not having everything fixed the right way the first time? I put my faith in Pittsville every time I need my vehicle serviced for a reason. As a matter of fact, over the last 16 years every vehicle I have owned has been serviced by the Preston Group and for the last 7 it has been Pittsville Ford doing the work. Keep up the great service!! read more

bought a 2015 f-150 staff was very helpful, made buying process smooth and easy, if you want a new ford , give em a try