I am a property owner that has hired Balanced PM to help manage my rentals. My overall experience…read morehas been positive. Grace has been very accommodating to my needs, and her staff has been thoughtfully put together to be component in all the aspects of property management. They are responsive to emails and requests and professional in their approach. My opinion is that they intend to be honest and provide value in their services. A few things to understand about Balanced if looking to hire them: Their job isn't to make your property profitable - nor should it be since they are not the owners. They will relay issues that have been reported by tenants just fine. They will even put together a bid and do the work if approved to do so. They don't have the most competitive rates and you will probably need to get a second bid or push back on what is actually needed if you want to control spending. They are certainly open to those conversations. As an example, one of my properties had issues with the gas line. The bid from the first plumber was going to cost $8000. I decided to not go with that, and eventually Kim and I found another way to solve the issue for less than $500! If you have your own network of contractors, you can probably get work done cheaper or faster or better. Otherwise, Balanced has their in-house network you can use but realize there is a cost for convenience. I suggest you find a way to double check their work in case there was communication break down by the time the maintenance or cleaning tech gets to the site. All services will cost money - evictions, writing leases, advertising and showing properties, and so on. They have fair prices and guarantees if their placement fails. Nothing unusual here. They use an online portal to record everything. It's convenient from an owner's perspective as it allows you to see all expenses, tenants, accounts, documents, and so on at any time. It's limited in its ability to dissect raw data for custom reports, but Grace is able to look into providing the custom reports with her access if needed. There is also basic information about work done, but the details don't always provide exactly what was done or what things were purchased or used. There is no way to use the portal to submit, update, or approve requests. But like I said before, they have been responsive to emails. They will reach out to me occasionally or on major issues, but most of the time they will just do their thing unless I am noticing something that needs to change. Lastly, I have enjoyed them giving me ideas on rental rates, advertising, promos, and evictions. But they have been good at doing what I want instead of what they normally do, which allows me to stay creative and in control.

We have been renting from a version of this company for 3 years. They have changed their name and…read morepolicy multiple times. We have had some issues with communication which is further complicated with their call center and third party position. I was contacted from my last review and the operations manager was very helpful and understanding. She was able to find a solution promptly, which I appreciate. To any renters, make sure to read your lease carefully, and ask questions. To pure, all of you rental management companies need to go back to paper leases and actually talking with your tenets. Everyone has different needs and using blanket policies along with less client interaction will inevitably lead to miss-communication, miss-understanding and misplaced anger.

If I could give a zero I would!! Air conditioner went out two weeks ago and all they have done is…read morebring a portable unit for living room and window unit for bedroom. Keep saying they haven't heard from AC company, making me wonder if they have even contacted the AC company to begin with!!!

They never return your calls. They only send maintenance when the plastic water pipe in your…read moreceiling busts and rains water in the kitchen and bathroom. I left the unit I rented for a year exactly as I found it; nails in the wall, stains and candle wax and hole in the carpet, disgusting kitchen floor, broken window screens and all. They never did a move-in inspection, yet somehow charged me for everything above and kept my deposit. The only thing I neglected to do was vacuum before I left and that was because my vacuum cleaner broke. They also said they removed my property from the unit. I removed everything except curtains, which is more window covering than when I moved in. No blinds or anything. Anything else I left was left at the curb for trash removal to pick up.

I am an owner who hired them to manage a property. In the last two years under there management, I…read morehave taken 20 grand in losses. They refuse to send receipts which is really suspicious. During my last two phone calls with Travis, the owner, He called me an asshole 6 different times because I wanted to know where my money was going. I have a right to know where they are spending my money, and I have the right to get receipts for services rendered. I fired them and am going with another management company. My recommendation: find someone else to manage your property. I also plan to sue them for theft of services. I think Travis is as crooked as a snake.

They don't even deserve a single star I'm tired of dealing with them they only want money…read morethey want paid when things don't even get fixed I've put my own money in this home because they cant fix it themselves there property caused me health issues my family health issues my home should be condemned the whole house is falling apart if anything they owe me money for medical bills, repair, and to move I 1000000% DO NOT RECOMMED and all the ratings they have that 5 stars are fake so do not believe them they will charge you to fix your own house

This is the worst property management company i have ever dealt with. personal safety is not a…read moreconcern of this property management. signing a lease with this company, was the worst decision I have ever made when it comes to renting a rental property. .

There horrible at maintenance don't take care of property and communication is bad don't care…read moreabout tenants and will treat certain tenants differently

I wouldn't recommend renting from them I lived in one of the apts they managed for 11 years and…read morethey kicked me out with out a reason they charged me for spraying bugs and never once did they spray never showed up to fix anything I had to do it my self went with out water for days and the little ac/heaters won't cool or heat the place my light bill was running 260.00 and we still froze until I bought space heaters the bug in the building at 509 sw 5th st is full of bugs I ask them over and over to spray they kept charging me but didn't spray ... don't think your in a secure place there's drunks that run up and down the alley all night long my car was broke into a few times and at any min they might kick you out with give you any reason the bugs was so bad I left half of my stuff there because I didn't want the bugs coming to my new place ....

Never had a problem with them, I get my rent money every month and dont deal with the tenants…read moreunless there is a maintenance issue. Cozy only collects my rent and I do everything else, even credit check and lease typing Communicating with them is only through email but that is ok with me and since I am close to tenants I see how they take care of units when I go to replace air filters quarterly. They dont manage my property, they just collect rent and I dont pay anything neither the tenant unless they charge to credit card but that has never happened. Money is deposited into bank account and I dont have to remind tenants rent is due, Cozy does that for me and thus I am a happy camper

I hired Cozy Home Rental Management to manage a small home that I owned in Montara. I have…read moreattempted to contact this company since June 2013 with no satisfactory response. The property that I own was rented in March 2013. I have received no monthly rents. On July 30, I saw on the Cozy Home Rentals website that my property was once again listed to rent. I had not heard that the renter had left or been evicted as required by the contract. I went to the property on July 31. The house was unlocked and the interior was wrecked. The damage included stains on carpet in living room, carpet missing in bedroom, missing window screens, broken glass in windows, trash through out house, dog feces in second bedroom, filthy stove and refrigerator, unmowed yard, non-working shower, missing faucet from shower, missing medicine cabinet, gaping holes in walls, plumbing pipes missing to shower. I had to throw out the refrigerator because it was full of flies and the odor was terrible. I had to spend $7,000 to repair the damage to the property. I contacted the company owner on more than 12 occasions since June 27. I have spoken to Kim Hilgenberg or Michael Michener, co-owner on 3 occasions. They made promises to me and have yet to fulfill any of these promises. I am owed rent from March 2013. I have received no monthly statements from Ms Hilgenberg since July 2012. The property management company did not check references prior to lease as stated in the contract. I checked the Shawnee District Court website and was appalled at the number of court cases filed against the person that Cozy Home had rented my property to and against the property management company. I wish I had done some simple research before I hired this company. They will keep money owed to you and laugh all the way to the bank. She will blame the renter instead of herself. Don't be fooled as I was.

It is rare to find gems such as JQ Historic Properites in Topeka, Kansas. I have seen all of their…read moreproperties and the work they do is both quality and tasteful. Most places to rent in Topeka have no character and are simply cookie cutter places that feeling a temporary place to staty. The homes that JQ Properties have rennovated are beautiful and truely feel like home. Whether you are in the market for a home, bed and breakfast or a vacation spot, there is no better place in Topeka.

From the owner: JQ Historic Properties, Inc. offers Corporate housing, Apartment and Home Rental, Extended-Stay,…read moreExecutive Stay, Property Management Services in the urban center of Topeka, Kansas. Our homes have been painstakingly restored to historic preservation standards, maintaining the original architectural details and historic charm, yet offering all the modern conveniences required by our contemporary society. We are the proud recipients of the Historic Old Town Preservation Award for 2005, 2010; and the 2010 Nominee for the State of Kansas Ad Astra Preservation Award. Our charming homes are popular for singles, couples and families for their high-quality craftsmanship, affordability, and amenities offered within Historic Old Town. View the State Capitol, Grace Cathedral, Topeka High School and Bethany College from your front porch! All of our properties are within walking distance of dining, shopping, hospitals, library, fitness track/trails, Washburn University and the National Museum.

I used Genesis realtors to buy my first house going through the process now my realtor is Craig…read moreBaker he is an amazing very responsive will answer any questions I have and keep me updated throughout the whole process. I would highly recommend

From the owner: Genesis, LLC, Realtors® is a premier real estate company…read morededicated to serving the Topeka region with integrity, respect and professionalism through highly trained and cultivated agents, and a focused mission on serving the community now and into the future.