Horrible business organization and management. Just went in at 8:50 when their online information says they close at 10pm and they refused to serve us claiming they were closed, with a restaurant full of customers..... what happened to work ethics and proper business management. read more

I ordered an egg on my burger and there was hair and no egg in it and kid stole my ketchup sauce and cup. And burger was soggy and small and French fries tasted fruity if i could I'd give them zero stars read more

We got two burgers and a shake and were both happy with our meals. Our server was awesome and accommodating considering how cranky our 2 month old was read more

I am honored to announce that Burgatory is the winner of "Best Burger Joint Within 5-10 Minutes of My House." Burgatory is one of the great pleasures within 5-10 minutes of my house, along with the creek, the store, and the dog who lives down the road. I would like to extend a hearty Congratulations to Mr. Burgatory at this time. Mr. Burgatory, the stage is yours. read more

Have not felt so poorly treated in a LONG time. Stayed at a nearby hotel so walked in and wanted a burger to go. Can't give the order to the hostess at the front counter. Directed to "the corner" next to the bar. A chaotic active work area with no space for a customer to even stand without having to duck out of busy server's way. Once they understood why I was there they asked what I wanted. Had to ask for a menu, then had to ask for the card one checks to order a burger. Mentioned it's very chaotic- told " that's the resturant business "- but , hey I don't work here! Paid including 2 bucks for taking my order and eventually handing me my food. Asked for extra ketchup packs please. After a 25 minute wait got my food in the same chaotic place. Walked to the hotel- no ketchup, no plasticware and not a napkin in sight. Food was decent (except for the stale cold roll) but, hey I like ketchup. Incredibly uninviting atmosphere and attitude. I was there a few years ago- had to complain then my burger was cold at the time. The manager came out to tell me I was wrong- he LOOKED like he wanted to kill me- very bizarre . Don't know if it's the same manager in charge but this place is just hostile. I find Pittsburgh to be a friendly place but this joint is a big exception. Not a place I want to deal with again. read more

Unacceptable Error Twenty minutes after starting to eat her vegan milkshake, my lactose intolerant friend began to feel unwell. When asked, the waitress said that she hadn't heard that request. Everyone at the table, however, remembered not only the request for vegan, but that the waitress had confirmed that was "no problem." The waitress apologized profusely and sent over the manager. While we were just trying to pay and get out, they both repeatedly said that they were very sorry, repeatedly asked if my friend was okay (she wasn't), and repeatedly said that they take food requests and sensitivities very seriously (they hadn't). It delayed our departure when she just needed to get home, and the $25 off the bill in no way compensated for how ill she was over the next two days. We all understand that mistakes happen, but this is not like forgetting to leave off the ketchup; they need to implement better procedures in order to make sure that it never happens again. read more

My my meal started with a milkshake we said no whipped cream and whipped cream came on it, it's not that big of a deal. Three custom burgers, not toasted, missing bacon, ordered pink was very red. Wouldn't return. I'd recommend stacked read more

Not good. Burgers are small and over rated. Very expensive! We are not going back again. Service is so slow. Ambiance took a leave of absence from this place. We had guests from out of town and they still talk about the bad food, slow service and the huge bill. read more

This is a great casual burger & beer place with friendly service. Burgatory is a sit-down place with table service (which surprised me a bit). They offer a bunch of suggested "gourmet" burgers (some of which were kinda odd), plus you can basically build your own. With a ton of options at every turn (protein, bun, cheese, toppings), you can get pretty much whatever you want. You can order the burger either rare, medium rare, or well done. The medium-rare burgers were great, although one of the burgers that we ordered medium rate came out more like well-done, which was on the dry side. One other minor complaint - you have the option of adding one of a number of "rubs" to the burgers, but the options aren't really explained in any way. I ignored the rubs and the burger came out fine. Burgers are served, by default, with chips, which is a little bit of a bummer. Its only$1.50 to upgrade to some very tasty rosemary and sea salt fries. So . . . do that. they also offer a ton of drinks, including alcoholic milkshakes. They aren't my thing, but whatever, there are tons of drink options. The sangria is a nice, if sweet choice, served with this kind-of-odd graham cracker and honey thing around the rim. Again, the service was great, the food came out fast, and prices aren't terrible for a high-end fast-casual option. If you want a fairly fast bite to eat before a movie, you could do a lot worse! read more

See all

Loved their custom burger and nachos! They were very fast as they weren't as busy as I thought they were going to be.

Everyone I've interacted with has been very friendly, I haven't spotted any unhappy customers, and of course the food is excellent!!

Milkshakes were fantastic and unique in flavor. The Fiddy fiddy burger was okay and nothing to write home about. Service was very slow this night but the server was apologetic and even sounded genuinely like it was his fault. read more

Yummy creamy milkshakes and thick juicy burgers! Love all the milkshakes and they give you the extra for it. I usually get my burger pink but since my pregnancy, I had to get no pink and the burger was still perfect and juicy! Their build your own has a lot of choices. Even the kids menu sounds delish to me! If you don't eat burgers, they do have a chicken sandwich and other sandwiches and salads. Burgers will come with sweet potato and russet potato chips. I've never had a problem with the chips, but there are other side options for an extra $1.50. I would get the salad or sea salt fries. The deviled egg potato salad was no bueno. It was bland. The wait can be long sometimes, but it's worth it to me when I'm craving their food. read more

Burgatory - McCandless - Kid's menu - Burgers Near Me - Pittsburgh, Pennsylvania

Decided to give this place a try because of all the great reviews. This place was a great find. Had to take a road trip 2 hours away and used Yelp to find out what was in the same area as the Trader Joes that we decided to stop at. Glad we decided to give this place a try. I had a Buffaloed bison burger and loved every bite. This is a nice little burger place in the McCandless crossing shopping plaza that's filled with a lot of options for dining. The menu is filled with a lot of different burger options and Bison was my main reason for going. The burger was seasoned perfectly and the fries were crispy and deliciously seasoned. If I decide to travel through this area again I will definitely stop back. read more

See all

Great customizations and friendly staff! Shared parmesan and pepper fries, these were huge. The steakhouse burger was massive but was delicious. Buffalo burger was just okay. I would come back, lots of selection and nice environment. Good for both families and friend groups/couples. read more

See all

We recently had an opportunity to visit Burgatory on the advice of a friend and were pleasantly surprised. I am vegan and my wife is pescatarian so we were anxious to try their vegan options. Upon ordering our server, Brie, was excellent and offered suggestions based on our vegan preferences. She was an excellent server and took the time to make sure we were only served vegan food. I had the Vegan Veggie Burger with the local grains bun and an amazing whole grain mustard. It was EXCELLENT! My wife had the Impossible Burger and loved it (see pictures). To take with us she ordered a vegan shake. When it came out, she was disappointed as it had whipped cream and chocolate syrup on it, but again, must to our pleasant surprise, it was all vegan! Many restaurants will have a vegan burger and throw cow cheese on it; likewise, many restaurants will offer a vegan shake only to put dairy whipped topping on it. Burgatory is the exception and should be the rule others follow in this regard. They take their vegan menu seriously and it is greatly appreciated! read more

See all

Waitress was good but food took too long- burgers were overcooked and fries were not crispy.

Always a great spot to go for spiked shakes and burgers. They allow you to customize your burger so you can make it any way you want it. Their shakes also come with an extra glass for the "leftovers" so you will never leave here needing more. read more

The food here is almost always great. There have been a few times when the meat patty has been undercooked but normally it is great. The service is good but if you are in a hurry then you might want to go somewhere else. It took about 35+ minutes to get the food but it was understandable since the place was packed. read more

The food and service are always amazing. The restaurant can be loud, but it's not overwhelming. I love this place and return frequently.

My parents and I were able to get ourselves seated right away one Thursday night and that's rare because most of the restaurants in McCandless Crossing have waits. I have been to Burgatory before in Robinson and remember waiting a very long time for a table. My dad was in the mood for a beer and I do have to say he waited on that to arrive for quite sometime. My mom build her own burger and I ended up building my own wild crab burger. I have to say I did enjoy mine very much. I ordered it bunless, smoked gouda and with Sriracha Remoulade. I can't say that our server was very attentive though because she had another server bring our meals and I wasn't given silverware. So I had to wait until she came around again to ask. Since I went bunless I couldn't eat it with my hands, things would have gotten messy! The food was good, the service could have been better. read more

Burgatory - McCandless - Wild Crab - build your own - Burgers Near Me - Pittsburgh, Pennsylvania

See all

Love it here! Great good, great service! I their spiked milk shakes, especially the almond torte and smores. You can add whatever alcohol you'd like to it. I always ask to make mine with bourbon. I usually do not order salads are restaurants, but their Farm Salad is so good. It is is huge and can be comfortably shared between like five people. The vinaigrette dressing they use is so good. The wagyu beef is always my choice in the build your own burger. read more

Whenever my out-of-town friends come back to the area for a visit this is our go-to place for dinner! It's warm and cozy, service is friendly, and the food is always good. We've never had to wait to be seated, although sometimes the wait for our meals is a little long. This is probably because we tend to order specialty burgers (you can customize your burger in just about any way imaginable.) There's so many different kinds of spices and rubs that it would take years to eat through all of the possible combinations! read more

Love their milkshakes and burgers. Funny enough the grilled chicken from here is my favorite

The vegetarian impossible burger taste so real even my cat was fooled and loved it !!! This place is amazing ! read more

Burgatory - McCandless - Burgers Near Me - Pittsburgh, Pennsylvania

A place where you can truly customize your burger experience is about as good as it gets for me. Meat eaters and vegetarians have a variety of options to choose from. The burgers were seasoned and cooked well, and the service was great. Very happy there's a Burgatory location in the North Hills now! read more

See all

One of the best burgers I've ever had! I built my own with the Fiddy-Fiddy patty (half beef and half bacon), gouda cheese, diablo rub, caramelized onions, romaine, sliced tomato, pickles, and garlic mayo. It was excellent. Didn't have the best service there but the burger made up for it. read more

Burgatory - McCandless - Fiddy-Fiddy burger! - Burgers Near Me - Pittsburgh, Pennsylvania

See all

Got yelled at by the manager for making out with my supercute date. #suburbs Otherwise,not bad! read more

Good food and shakes, frequently enough to bring home for later, but slow and uninterested service staff.

I cannot say enough good things about this place. The beer selection was very good and the burgers were amazing! One of the best tasting burgers I've ever had without a doubt. We were in town for a baseball tournament so we decided to check it out and were not disappointed! We liked it so much that we found another Burgatory near the ballpark the next day so we went for lunch! The PB&J burger was amazing and if you don't like what you see in the menu you can create your own! Pick the bun, meat, cheese, toppings, etc. Wish there was one of these at home! read more

I've been going to Burgatory for years and it's always my first choice in Pittsburgh for a good burger. I've tried their burgers with beef, bison, elk and crab. All I really enjoyed! I usually like to build my own burger which does add up. By the time I add fries my burger is around $17-$18. However, I always forget that if you're a fan of just a little pink you have to tell them no pink. The shakes are always really good too! They do change them up so I was a little sad that the coffee and donut shake wasn't on the menu this trip! read more

Burgatory - McCandless - Naked bison burger with fries! - Burgers Near Me - Pittsburgh, Pennsylvania

Food was great and service was even better. The call ahead worked great and made the wait easy.

summer and Steph provided great service. definitely will be back. enjoyEd their quick service and positive attitudes!

This place has opened my eyes and I am eternally grateful! If you have never had peanut butter on a burger then you are doing life wrong. They have a really cool menu but also a build your own option. Different meat options are available such as elk and the fries are perfection. No matter what you order you will not be disappointed. Next time I'm in the area I have to try one of their milkshakes since everyone raves about those as well. Can't wait to go back! read more

I was going to reach out to the restaurant directly, but considering there are other reviews on here about food poisoning, here you go: Dinner for two at this location on 12/19/18. I had the hormone free beef, my friend had the elk. No toppings included romaine. The bartender actually mentioned that they didn't have romaine at this time due to the current agricultural situation. My friend had to use the restroom before we even left the restaurant. And I spent the next day vomitting and shaking so violently that I almost went to the doctor. FIX YOUR HEALTH STANDARDS. read more

Wow! Another Burgatory review!!! This is the closest location to me now and while I have expanded my horizons...Burgatory still gets me in the feels. Unlike some of the other locations, I hardly ever have a wait here and if I do, it isn't long. If you do have to wait, may I suggest going across the street and checking out Deer Creek Winery. Great way to pass the time! All the familiar tropes are here for building your burger. I still love the Diablo rub, onion straws and horseradish cheddar. And while those typically find their way onto my burger I'm always switching it up. Point in case, on my last visit I set out to try the Impossible Burger. The supposed non-meat burger that still seems like meat all the way down to having a pink juicy center. What? Challenge accepted. My Impossible Burger was topped with White American Cheese, Shredded Iceberg, Tomato, Onion Straws, Dill Pickles & Roasted Garlic Mayo on a Potato Bun (the waiter suggested the Potato Bun...good suggestion!). My advice is don't overload it because then you miss out on flavors. 4-5 toppings aside from your cheese and rub is probably good. The Chips that come free with the burger are excellent so i stuck with them rather than grabbing fries this time! I also passed on the Jalapeño Cornbread on this visit but it is a must try! Just make sure they warm the butter for you. So how was the Impossible Burger? Well, glad you asked! It was really good! Did it taste like meat? Not really, but it had it own unique flavor that I really liked. I would not say it tasted like a typical veggie burger at all. Definitely unique and the toppings all complimented the burger itself. Would I get it again? Maybe... The Impossible Burger is roughly the price of the Wagyu which I love and more expensive than their Regular Beef or Bison burger. So unless you are specifically wanting this burger or are going a vegetarian diet, I find it hard to justify the cost. But don't get me wrong, it is very good! I've never had a bad experience here. The staff is very friendly and attentive. The food has always been consistent and I'm sure you will find something to like here. read more

Burgatory - McCandless - I tried the Impossible Burger...pricey but tasty!!! - Burgers Near Me - Pittsburgh, Pennsylvania

Customized burger was fantastic. The fitty/fitty half beef half bacon was phenomenal. Wife asked about the habanero chicken sandwich, the waitress said it was spicy, but not too hot. She was right, my wife really enjoyed it. Busy Saturday evening with an hour wait, but they got us in before the hour was up. The layout of the restaurant was unique. They opened the heated outdoors midway through our meal which gave a nice blast of heat on the chilly night. Will definitely go again! read more

I already knew I enjoyed the food at Burgatory so we stopped by this location for a late dinner. This was my first visit to this location in Murrysville. (BTW, There used to be a community pool on this site 20 years ago!) The space is clean and new and it wasn't difficult to find a booth on a weekday evening. Table service was efficient and friendly. There is something for everyone at Burgatory. I either get the 'shroom or Impossible burger and they are both very tasty. Omit the cheese or substitute non-dairy cheese and it's vegan. I had the mushroom this time. It was cooked and seasoned perfectly and I really enjoyed it. I had greens as a side but they were overdressed. I'll have to ask for dressing on the side next time. My companion got the crab cake burger and fries and she said it was good. I wouldn't hesitate to go back to this location or any Burgatory. My tummy is happy and full! To try: They have vegan milkshakes so if you aren't too full from your meal get one they are delicious! read more

Went here Saturday April 1st around 6:30pm the host and hostess were probably two of the rudest people I have ever met and certainly should consider different job choices not in the service industry. The rest of the staff we encountered were very friendly and outgoing, the food was also very delicious! read more

NOT GLUTEN FREE FRIENDLY!!! Update: We did something stupid and tried to order from these incompetent morons again, and yep you guessed it, they screwed up our DoorDash order again! This time they covered my gluten-sensitive wife's burger with fried potato chips when we specifically instructed the restaurant that she had a gluten allergy. Then the manager LIED and told us they would work with DoorDash to have a new order delivered and it never came! Then they took the phone off the hook so that we couldn't call them back for the rest of the evening. Wow!!! How is this a real business? I guess the old saying is true: fool me twice, shame on me! It's Stack'd from Grubhub from now on! read more