Every time I have come here in the last year, I have had to pull to a spot and wait for them to make the food. It didn't used to be like this, but it's EVERY time. Very long wait. Like turn off your car and call your mom wait. read more

The inside bathroom was disgusting and the workers gave me a look when i came in go use it, really weird. The lady who took our order was unkind and was saying that we were yelling at them after asking us to repeat ourselves. This was at 9 pm and it took forever for our food to come out. It was mediocre, just tasted like many old fast food place. Probably go somewhere else if you'd like some better service! read more

It's so hard to believe that these corporate restaurants allow their employees to do whatever they want when it comes to service. They shut down the dining room door their own convenience. This ruins the ability for delivery drivers to get there orders efficiently and move on to the next spot. Something truly needs to happen to these fast food restaurants that are allowed to just do what they want for their own satisfaction because if it's raining and you want to go thru the drive through for pickup they demand that you come inside. It's ridiculous and corporate needs to rein these hooligans in . read more

Burger King - Drive thru line - Fast Food Near Me - Saint Louis, Missouri

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Very SLOW drive thru. The worst in the area! Buyer Beware! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Never go here. Servers are rude and unfriendly. Refused to let me use the restroom unless I ordered something. Never go there again.

My order was placed at 1:18 At 1:30 I asked about my order (after 3 customers ordered after I got their orders. I'm giving two stars because the cashier helped me place the order. Otherwise, I would only give one star! You can tell by the wrinkled paper and bun, that my order had been sitting forgotten behind the counter. It sat long enough to get cold. Perhaps I ought to give another star for the dining room being clean. read more

Burger King - Wrinkled bun of Impossible Whopper from sitting too long before serving. - Fast Food Near Me - Saint Louis, Missouri

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Food: mediocre Service: slow, you could order a fry and they'll have you pull around to the parking lot.... And the place itself is dirty ambiance: dirty read more

I have had terrible service here for years. But, when the manager answers the phone and hangs up on you when you're trying to tell them that you've been sitting in a drive-through with 11 cars for 30 minutes and they're not asking anyone to pull forward for food wait times to move things along, NOT COOL . Don't hang up on me if you are a manager of In charge of telephone customer service fir the restaurant .BTW, there is NO no way out of the drive thru. Even before ordering. You are STUCK read more

Literally just got told to shut the fuck up by the b*tch working drive thru because she wouldn't give me my order so I could confirm (doordash). I can't confirm something I don't have in my hand read more

This BK constantly, consistently makes errors on your order. Always check your food before leaving because 90% of the time it's wrong. Only good thing about this BK is they have SUUUUUURGE! read more

Drive through just attempted to charge me for a large soft drink for a cup of water with no ice on a drive through order. Angry enough I didn't just cancel my entire drive through order but I intend to avoid this location moving forward: this is beyond cheap and crosses over into insulting. read more

so i NEVER leave reviews, and i certainly never leave them for fast food places, but every single time i have been to this location they forget my sauces. i even ask repeatedly and they still forget them. it's insane. at this rate it feels like it's harder to forget my sauces than to put them in because i ask at least three times. oh! and they didn't season our fries or churros. everything was completely void of salt/sugar. everything else is fine, just know that if you go to this location you'll need to bring your own sauce in your car or something. read more

I ordered a family meal on 1/29/24 at the drive through window. I was asked to pull around front and they would bring my food to the car. I only had to wait a short time before my food was ready. I have to say this was probably the best food I've ever gotten from Burger King. The food was HOT & FRESHLY MADE. The fries were hot, crispy, and with just the right amount of salt. The burgers were hot and had fresh lettuce and tomatoes. They were NOT just slapped together but seemed to be made with care. The employees that were working on this day deserve to be acknowledged for their service. Definitely would recommend this Burger King!!! read more

Most expensive fast food in the area, lady at window was nice, but I did ask why the price for a meal was added to as I only requested a medium meal. The lady at the microphone had asked if I wanted medium or large - like that was their options. I did hear the man in the car in front of me ask if there wasn't a small, but I could not understand what he was told. So I questioned why a meal for $7.39 on the outside menu was not the price. The lady @ the window could not answer and the man behind her inside became very argumentative when he was asked why. I told me that it was plainly listed as a small, which according the the lady the option was Medium or large. And it was not plainly listed - meal was $7.39 and sandwich is $3.99 Then the man demanded to know if I intended to pay for my meal or did I want it for free - I was sitting there with my card holding it out to either of them and I specifically told him I would like to pay for my meal but that I would never be back. So the man then refused to take my card or give me the meal I had ordered. He told me to leave. read more

This was one of the best service I've had in years. And food was hot and ready. They where polite and pleasant

This place really sucks! If there's any cars in front of you oh, you don't want to stop. Generally most of the time there's 7 to 10 cars waiting to get to the window. And that weight is unbelievably long! You'd be better off going to a restaurant ordering and probably be served a lot quicker than this fast food joint! read more

Their customer service sucks, I was at drive through and I was deciding on what to get and I said "um" once and the guy at the drive through goes "we don't sell um" in a disrespectful manner. I then ask for honey mustard and sweet and sour sauce and they put ketchup in my order instead. Every time I come here, they're always rude and want their customers out of their quick so they mess up the order. read more

0 stars! They are open 24 hours and at 11 pm they tell us rudely that they are only accepting mobile orders so we pull over and make a mobile order. This take like ten minutes and then we wait another 6-8 minutes until we pull up through the drive thru. We pull up and the lady says " we are only accepting mobile orders!" My Boufriend says "yes we placed one order number ....." she replied "NAH I NEED A NAME." We give her the name and replies "we don't have the original chicken or onion rings" I look since that's my order and she then says "no you can't choose here you have to go park and reorder under that order." And at that point we left because how demanding and rude she sounded. This is ridiculous. read more

Our family was so excited that Burger King brought back our favorite tacos. We went to our local Burger King and was told that they did not bring the tacos back to this location. So we sat on the parking lot and started calling around until we found one that did. We called them since it was pretty far from our house to make sure they had them. They said they did. We drove the 25 minutes to this Burger King 63111 Loughborough Commons and when we got to the drive-through, we wanted to order 20 tacos because there was a few of us in the car and that's the only thing we went for. We were informed that we could only order 10 tacos. It would've been nice if they told us when we called that there was a limit of 10 Tacos. I ask the worker if one of the people in our car could come in and order the other 10 so we could all eat. She told us no it's per carload. I would've never dreamed that we would've had to take two cars to the city to get our tacos. She then ask us to go park out front and they would bring our tacos out to us and I'm not sure why there were no other cars in the drive-through. We drove around and waited about 10 minutes and got out and went in to the restaurant.We could hear the Lady that took our order talking about us, to her coworker, who was making the tacos. She said to the coworker I don't care if they want 40 tacos they're being greedy. So at that point, we  were uncomfortable to even eat the tacos and ask for a refund. She said refunds could be given and proceeded to call us, greedy again. When we made a comment back to her about the world being trash as we were leaving with our tacos that we couldn't eat she proceeded to follow us out of the store on the parking lot and call us greedy and argue with us. The only reason she quit arguing with us and went back in is because I told her I was filming her. I am waiting on a call back from the district manager but like she told us to call them and they won't do crap. And the only reason I gave them one star is because I had to to write my review. I don't recommend this restaurant. And just for your information if you want ranch I guess you don't get one for ordering tacos she charged us $.25 for each ranch that we ordered. Crappy service and staff. We ended up going back closer to home and ordering 20 tacos from a place that never gives us any trouble for as many as we want. And as far as the commercial that states BK have it your way it's BS because you can't. read more

Burger King - Taco - Fast Food Near Me - Saint Louis, Missouri

Went through the drive-thru about 10pm recently and there was about 3 cars in front of us. Moved very efficiently. Got to the window and asked for a side of ranch- no extra charge like some other fast food places. The food was hot and we got exactly what we ordered. Location is right off I-55 and Loughborough. Dealing with traffic in the complex can sometimes be tricky. There is always plenty of parking in the Burger King section of the parking lot though. read more

food was hot and good service was amazing manager and staff was super nice I would so go there again

Went to order at 7:30 pm and they said they would only take orders by the app, so I logged into the app in line to order, then the person no you can't do that and cursed me out saying they are closing now and that I can't order on the app now read more

Went thru the drive thru on Sunday morning 8/28/22. They messed up my order. It could have been fixed had the manager simply said sorry we must have miscommunicated (I'm okay with that. It happens) but instead she just told me I was wrong. Slammed the window and gave me the finger. We've been to this location and will continue to do so simply because it's convenient. Poor management at least for this. read more

Terrible. I love bk but this one has the worst customer service ever. It's not a bad day there it's every time even the management are rude. Unbelievable this gm is okay with this. My entire order messed up and two biscuits is not that hard. New management needed. read more

Shake Machine is always "down" Here's a thought maybe put a time frame on board that lets you know when the machine will be up and running. Doesn't help that the lady was rude about it. Without hesitation after I said "man the machine is down again???" She follows with, "yup have a good day." I'll tell you what, it would be a better day with a shake from Burger at some point. Smh read more

DO NOT EAT HERE!! Worst service ever. Manager told us to leave because our order was to big. She was totally rude. Have never been treated this horribly at any Burger King! Her name was as she said "BETTY JONES"! read more

Cheaters. Went in to get a soda while waiting for a car repair. Paid with a $20.00 bill. Got change back for a $10.00 bill. Manager came over, ran the register tape to show they had $171.00 in cash sales. He counted out the $171.00 in front of me. Then he explained that they start the drawer with $150.00. He then took the drawer to his office to finish counting the drawer. Not surprisingly, the drawer came back with $150.00. Why did he have to count down the balance of the drawer IN PRIVATE? If he could count the $171.00 in front of me, why not finish in front of me as well? WHAT IS HE HIDING? read more

I guess they don't serve food at 4AM, I've been to this Burger King every day this week trying to get breakfast before work & they say they're system is down. I can't believe the systems down everyday. thought the drive thru was open 24 hrs? After seeing the other reviews on here though I probably dodged a bullet, because I don't think I'd want to eat here anyways. Thanks Yelp read more

Went there for lunch today. Ordered two combo meals and gave girl a Burger King gift card to pay for it. Said their machine to process gift cards was down. Then gave her credit card and wouldn't you know it, that machine was down too. Did not have enough cash so left there hungry. Would think with all the down time they have had, they would have had all repaired and in good shape. Not so and was disappointed. read more

Have been going to this location for over a decade due to it's close proximity to work and home. Never will return. Have been overcharged many times, double charged on my credit cards, received wrong or poorly cooked food, and today was the final straw. I order the same breakfast, the total is approx. $6. Today I was told the total was over $9. When I asked for a readback of my order, the money was snatched out of my hand and I was given a receipt, which showed I was charged $4 for my $1 biscuit. I asked to be reimbursed and was told I should have mentioned it before. Another employee gave me a dollar bill and told me that was my refund and that they were busy. Before I caught an attitude I decided to let them keep the money and drove off. Got to work, the order was wrong. Check your debit cards closely when going to this location, and count your change. The staff has changed in the past year and I see no good management other than one employee who tries to keep it all together, but she can't be on location 24/7 and needs real help. read more

Went here for lunch today and it was packed. I honestly thought we'd have to wait a long time to get our food but to my surprise it was done within minutes and HOT and FRESH!! Great service as well, the lady who rung us out was friendly! read more

The drive thru is suppose to be 24 hours but every time I try to go after midnight because I'm pregnant and have cravings they never seem to be taking orders tonight I've had enough 3 of the workers were outside when I pulled in the parking lot and the lady jumped out and started waving her hands and wouldn't even let me drive around the building she made me turn around right there and there was a car behind me! I hate this Burger King they never do there job and half the time forget to put food in my bag when they do take orders!!! read more

This is beyond words. I am furious. My grandbaby and I went here for lunch and what happened was not pleasing. So my grandson asks for a happy meal and when he opens it up there's no toy! He begins to cry like that of a whale who had just been speared through by Pinocchio himself. He tells me there is no toy and the fire starts to burn so much that the Le parshon of the store is nearly burnt. I ask the employee for a toy and do you know their response: we're out of toys. WHAT. This isn't Mars in the 1800s how are you out of toys. I couldn't look at the employee without punching them so we left like a ball kicked off a hill by Gordee Nelsin read more

Decided to give Burger King's new impossible burger a try and when I arrived I was greeting rudely by the attendant saying "place your order" I asked if I could have a minute and I was ordered to "hurry up". I was taken aback but it's lunchtime so I figured maybe they're busy too. I placed my order and arrived at the window where the same attendant snatched my card out of my hand. Again, taken aback but figured maybe she is just having a bad day. When she handed my car back it was greasy and there was no receipt. I waited for my receipt and the attendant looked at me and said "'next window!" I asked for my receipt please and she just pointed at the window ahead of me. All of this wouldn't be that big of a deal except once I got my order it was wrong! If I wasn't in such a hurry I would have gone inside to see about correcting it. If this were my franchise I'd be ashamed. read more

I suggest just throwing money in the window and asking for whatever they are willing to put in a bag, that may or may not be edible, because that is exactly what will happen regardless of any words you may use at the speaker. Good luck read more

Do not order from this store with the app!!!! They will charge you, then tell the door dash driver that they don't do door dash, even though it was ordered through their app, then you will have a hard time getting your money back. This place sucks, their customer service sucks, they don't get orders right, and their food is substandard even for most burger kings. I tried to call and talk to a manager several times. They don't answer the phone. They should shut this branch down, burn it to the ground and build something more useful here. read more

If I could give zero stars I would! Drive thru experience was one of the worst in my life. Forgot my salad, thankfully I reminded them. But when they finally got it for me, they didn't put it in a bag. So the salad, crouton, napkins, dressing, utensils - all handed to me and they asked if I could just put it in my purse???? They forgot to give me a soda which I paid for. Unfortunately I didn't realize that until I already got him. Tried calling the store last night and today for a refund but NO answer and no voicemail set up. It's just the principal of paying for something you never get. Unacceptable to not have a voicemail/to not ever answer calls. I called corporate. read more

Stopped here after getting off on a over night shift and they gave me stale hash browns. They were so hard and greasy that it is was crazy. NEVER AGAIN!!!! read more

Went through the drive thru today. All 3 employees I encountered were wearing masks like some sort of chin strap beard hair net fashion statement. All of them. Not 1 single employee had their mouth and nose covered with the mask. Would be just as effective being worn on their elbow. What's the point if you aren't wearing it correctly? Would you wash your hands with soap in the toilet? I mean, you washed right? Do employees get to wear their uniform including pants entirely on their upper torso? Nope gotta wear those pants on your legs. The manager/owner/corporate should be ashamed for having employees either too stupid or too lazy to mask up correctly at this point. What other rules following food handling are they fudging? Not coming back to find out. If you aren't intelligent enough to wear a mask correctly, I'll be damned if I'm entrusting you to prepare something I plan on eating. read more

Though I try again and again, I am consistently disappointed with this BK. It's such a shame because I'm a true lover of chicken fries. I don't know if it's this location or just my luck, but my food is always barely warm and often appears to have been stomped on before it was put in the bag. I've only visited this location three times, and only would again should the chicken finger craving rear its relentless head.... If and only if. read more