Stopped by with my wife and ordered a Pickle and Ranch Whopper combo along with a $5 your way meal. We confirmed the items in the bag before the 5 mile drive home. When we sat down to eat, I discovered that (even though the wrapper was marked "pickle ranch") my burger was not a pickle ranch burger. I returned to the restaurant where they made me a new burger and then explained how inconvenient the new menu was for them before sending me on my way. Inconvenience to the restaurant does not outweigh inconvenience to the customer at any time. read more

I am a 66 year old adult male & I promise from this day forward I will NEVER EAT food from a BURGER KING restaurant. I have had poor experiences already from the Store located at 405 N.Columbia River Hwy. is St. Helens,OR. 97051. But, today's HORRIBLE service including COLD FOOD again was the final straw. I have had POOR or Terrible experiences with Burger King before. But, I female Manager(if she really is the manager?) offended me enough that I will NEVER return. McDonald's is more than happy to have my business & they & others understand service & a Professional attitude. I wish I could leave a ONE HALF star review. Good bye & So long read more

I can deal with regular fast food sins - consistently getting orders wrong, handing out cold food on more than one occasion, etc. - but if I order extra jalapeños, give me extra jalapeños, I don't care if I have to pay more - but FOUR tiny slices? Come on, that's not even a normal jalapeño amount. I've given them like 20 chances to be better. But mess with my jalapeños - the cardinal sin - I will not be back. read more

This Burger King is close proximity to my work. My co worker and I decided one day we were going to walk inside and order some food before our lunch was over. We get there, probably waited 10 minutes in line before we were even acknowledged, then we order our food. After we ordered our food it took FORTY minutes before we got it. All during that time of waiting, I'm standing at the front counter after 20 minutes trying to get someone's attention to ask where our food was. The more upsetting thing is that several people came in after us and got their food long before us. I even saw those people that came after us order at the front, so I know their food was not already prepaid/already ordered online. After standing up at the front desk for what felt like forever, I finally pulled aside the manager to see if he can check on our food. He said he was going to, then never did, as I watched him to serve 6 more cars after he told me he'd look into it. Luckily one of the workers eventually acknowledged me and said "oh you've been waiting awhile for your food now" as he looked at the ticket, it has already been 30 minutes. He also had to look at the ticket probably 4 times before he finally knew what my order was and put it in the bag. Bottom line: - Customer service extremely poor. No proper acknowledgment and total disorganization with their ordering. I watched tickets get scattered everywhere with no true leadership/direction on what their crew should be doing - Food was not very good and overly salted. Yes, I know it's a fast food restaurant and the quality is not the best, but the amount of salt on the fries is absolutely insane. - Do not recommend coming here. Probably a favor for them for less customers and I know they don't care. Would recommend literally anywhere else to eat. Other than the building being new, they have nothing going for them. I would recommend an entirely new crew, new management with better understanding of the job. End of review. read more

Prety convenient there's no way to make a complaint about Burger King and continues to operate with a two star rating in our crap town. Just goes to show how intelligent st helens people are. Cant even make a burger that has been pre lined out in the simplest way for them. read more

The drive-thru order screen sign was inoperable. I waited in line for over 45 minutes. When I got to the window, no apology was given for the extended wait. I asked if they were short-staffed, and the worker said no. I then asked her what was going on, and she asked what I meant... I said I was in line for over 30 minutes, and then she walked off. Lol! I won't be returning. Burger King seems to have poor management/ownership in Columbia County. The restaurant itself looks modern and clean. The food was mediocre. Way too much mustard on my burger and my chicken fries were cold and stale tasting. They just need an entire new crew and new management and they'd be fine. Maybe a class on customer service. read more

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I ordered double bacon cheese and onion rings, and when I got the onion rings they were cold. when I took a bite of the burger it tasted like the patty was dipped in water then thrown on the grill, But I spent money on it so I decided to eat the rest. When I took 2 or 3 more bites of my burger, and I was going to take my 4th bite I looked down and saw a huge blob of mayo and just lost my appetite read more

Burger King - Burger King - Burgers Near Me - St. Helens, Oregon

Service is terrible, ordered online said order would be ready at 12:39, (on my hour lunch at work) got there at 12:42 they tell me its not ready, they are waiting on the chicken and for me to go park in space 1 and they will bring it to me when its done. So i park and wait and wait and wait...... at 1:25 i go in and low and behold there my lunch sitting ready and apologize for not bringing it out. So much for me having lunch. There was 1 person eating inside and i car in the drive thru. Not busy at all. read more

Drive thru 5/14 @2:20pm I received excellent customer service today. The parking lot was clean. I was given everything that I ordered and my food was hot. read more

You need a better ordering sistum because you have forgotten of our orders you forgot to do the cheeseburger and they are Large fries and a large drink read more