OMG ONE OF THEIR MALE EMPLOYEES IS RUDE, IGNORANT, OBNOXIOUS AND TOTALLY WITHOUT ANY MANNERS WHATSOEVER. THE MAN HAS A VIOLENT TEMPER AND HIS BEHAVIOUR WAS SO AGGRESSIVE TO THE POINT THAT MY HUSBAND AND I WANTED TO CALL THE POLICE. MY husband and I (we are senior citizens) went in to this place at 8:36 P.M. tonight, Sept 5/17 TO buy a burger, TWO shakes, fries and onion rings. (We had just been visiting my elderly mother of 94 years old) who is NOW at a Barrhaven Residence. We have never been in this area of Ottawa before, so we really did not know where to go for a burger, so when we saw this small mall advertising BURGERS AND SHAKES we thought, hey, why not try this place out. When we walked in we were greeted by a nice girl whose name is Katherine, we originally were going to just get two shakes, but then I thought why not try their burger, fries, and onion rings, this is what we ordered. Price $24.09 We got our order to go. We waited about 20 minutes. When the order was in a bag, a girl at another counter whose name is Cassandra, gave me the bag with the food. I opened the bag to add salt and vinegar on the fries. But when I took the container of french fries out of the bag, the fries were all covered with rotten skin and most of the fries were hard, over-cooked, they looked disgusting, they were covered with rotten over cooked skin and the ends were hard and baked to the point that they looked like garbage. I said to the girl at the cash, "These fries look rotten" right at this time, a dark guy with a skinny built, dark hair, and a cap on his head, comes out from the (maybe the kitchen) I don't know, but he started saying "These are FRESH CUT FRIES" he says shouting to the top of his voice. I said, "Look at them, they look rotten". "I said, "Would you eat these rotten fries" ? He says " Yes, I would and at this he grabs the fries out of my hand, and plunges his hand in the container of fries, stuffing his face with a handful of fries in his mouth." I said, "The skin on the fries is rotten and they are hard and over-cooked and all black at the ends..~ At this point, I said " I want my money back." He said, "Get out" I said, :"Give me back my money". He said, "These are fresh cut fries and we have been in business for over 30 years". I then said, " Well, you are rude and you have no manners, no Customer relations manners". I said, " How dare you talk to me in this manner (SCREAMING HIS HEAD OFF AT ME) TO THE POINT THAT EVERY PERSON IN THE RESTAURANT STOPPED AND STARED AT THIS CRAZY MANIAC SCREAMING AT US THE CUSTOMERS AND SHOUTING AT US TELLING US ' TO GET OUT' - I SAID, "STOP HARASSING ME OR I'LL CALL THE POLICE". THEN THE TALL BLOND GIRL, WHOSE NAME I DID NOT KNOW, SHE SEEMED older than the other two girls working, this tall blond then opens the cash register hands me 2 toonies and says to me
"Get out"...all the while she was trying to tell this idiot guy that was screaming at me to calm down but he wouldn't hear of it....he kept saying.....Get out, Get out. We have never encountered such a rude, obnoxious and ignorant person who professes to be in business for over 30 years, with an attitude like that, they won't stay in business much longer. Whoever owns this Franchise of BURGERS AND SHAKES needs to fire this VIOLENT, UNCONTROLLABLE, EMPLOYEE. We should have called the Police on this violent, aggressive guy who seemed to be between 25 to 30 some years old. If he is related to the people who own this restaurant, he should be fired, because he does not belong in a setting where he has to deal with the public. I would bet that this is not the first time that this savage behaviour has surfaced in this employee. NEEDLESS TO SAY, DO NOT GO TO THIS RESTAURANT, IT'S ANOTHER VERSION OF HARVEY'S, NOTHING GREAT ABOUT THE BURGER, THE SHAKES, OR THE ONION RINGS, IT'S QUITE TYPICAL OF HARVEYS FOOD. I have another comment: we have a receipt from this place and the receipt says it is located on 220 Kennedale but we drove in this mall which was off strand herd, and this is in Barrhaven, so why would the receipt say: Nepean? If we were in a Barrhaven BURGERS AND SHAKES RESTAURANT, how come our RECEIPT says Nepean AS IT'S LOCATION ? P.S. BY THE WAY, PEOPLE, THIS IS NOT A 4.3 STAR OUT OF 5....RESTAURANT- THEY MUST HAVE HAD ALL THEIR RELATIVES WRITE IN REVIEWS TO GET A SUCH A RATING, BECAUSE, THEIR FOOD DOES NOT DESERVE SUCH A RATING. I WOULD RATE IT A MEASLY 1/5 AND WITH THE GROSS BEHAVIOUR OF THAT GUY EMPLOYEE, THEY DON'T DESERVE TO BE IN BUSINESS.
THANKS, BUT NO THANKS. AND FOLKS EVERY WORDI WROTE HERE IS THE WHOLE TRUTH AND NOTHING BUT THE TRUTH. ENTER AT YOUR OWN RISK AT THIS BURGERS AND SHAKES. P.P.S. FOLKS....NOW THAT I HAVE SEEN THE PHOTOS OF THE PEOPLE IN THIS FAMILY, I SEE THAT THE SON ON THE LEFT HAND SIDE OF HIS FATHER IN THEIR PUBLICITY PHOTO, IS THAT RUDE, OBNOXIOUS, IGNORANT, BAD MANNERED GUY WHO SCREAMED AT US TO GET OUT BECAUSE THE FRIES HAD ROTTEN OVER-COOKED SIN AND WE ASKED FOR OUR MONE read more