I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

I got a revision surgery on only my right eyelid back in October 2025. Dr. Townsend did my right…read moreeyelid because he said the reason why my left eyelid is still looking droopy is because the eyelid creases are uneven. So to even it out he made the eyelid crease on my right eyelid to match my left eyelid. Enough time has passed to heal and see the results and I'm STILL noticing my left eyelid still droopy. I notice it in the mirror, when I'm taking a picture, I feel it still droopy and it still bothers me. I notice that on my right eyelid there is some extra skin on my inner eyelid crease that doesn't match the inner left eyelid crease. It just looks weird and I'm still self conscious about my eyelids. I look closely at the pictures I take of my eyelids and notice my left one is still droopy. I was told he fixed the levator muscle but I don't think the ptosis is fixed. I moved to California and I've seen several Ophthalmologist's here but they're not being useful.

My Husband and I gave this practice every chance but this week was last straw. We have vision…read moreinsurance and my husband is diabetic so we like to get an eye exam every year. We had been going since 2024. Unfortunately Dr Prentiss was curt and disrepectful asking us " What brings you here today " which made us feel uncomfortable. Why would he ask us that? Mostly it was his tone. Also the clutter in his exam room is mounting. Maybe we should have tried the other optometrist in office. Anyway too late moving on.

Great doctor, very thorough in his examination, willing to talk about your particular concerns and…read moreways to correct what is possible to correct. I will return.

My daughter had a minor accident and I had trouble finding an optometry that can see her same or…read morenext day. I saw Wakefield Eye Associates posting "accepting new patient" on a community Facebook page and I decided to give them a ring. The receptionist is unbelievably nice and was able to answered all my concerning questions. And booked an appointment next day! Dr Grimm is gentle and took all the time we needed. He did not rush at all and a plus, he also gave my kid a quick eye exam (and happy to hear that her vision is still 20/20!). Polite, friendly staff really make a huge difference! The shop is conveniently located near the Wakefield commuter line (8 mins walk) and bus 137 is also nearby.

Nice experience with Dr Grimm who recently took over the office. Easy to schedule appointment…read morewithout long wait.

I broke my glasses the other day and I also was overdue for a new pair. I have a eye appointment…read morecoming up, so the new pair will have to wait till I get my new prescription but the old glasses really needed fixing stat, so I decided to check this place out today since the reviews were so good! Well Yelp did not fail me - one of the lovely ladiesn at Heller Eyecare fixed my glasses free of charge and did it quite quickly even though there were indeed broken! Needless to say I will not hesitate to strongly consider them when I am ordering my new glasses. The selection there seemed very large and the fact that they are open till 6pm sometimes is very helpful. Thank you again to whomever helped me, life is too short to go around with taped glasses!

Office staff seems to be more interested in skipping out on office hours than doing their jobs…read more It's too bad - the doctors are great.

I loathe going to the eye doctor. It fills me with dread. I am totally fine with the dentist, but…read morethe eye doctor makes me so sad. My experience was blissful. No ridiculous eye puffs. The doctor was beyond nice. The Woburn receptionist was beyond sweet. I would totally recommend this place.

I had an appointment back in May, just a regular eye exam with a contact lense fitting. This was my…read morefirst time using this company, and most definitely my last! I went to my scheduled appointment, the doctor was running late, and then she asked me to come back for my dilation. I returned the following week. Fast forward to this September, I received a bill in the mail for the additional appointment for my dilation. I paid my copayment back in May at the time of my appointment, but they were trying to charge me again, even though it was the doctor's issue with having me to reschedule my second appointment. I called today, stating I am not happy about this, finally they agreed to drop the additional fee but they asked me not to book further appointments with them. NO PROBLEM, I WAS NOT PLANNING ON IT!! Be careful going there, they are scam artists!

This is one of the most disparaging and pathetic experiences I have ever had at an eye exam place…read morein 15 years. I was consistently forcefully ignored, belittled and patronized about my capability to afford anything outside of what my insurance allowed. And the woman that handled my service or lack thereof refused any feedback on the type of glasses I was looking to purchase, she was outright indignant and belittling but yet when other caucasian patrons walk into your establishment they were greeted warmly and talked to respectfully. to make matters worse, the glasses that I picked out weren't even the ones I received in fact they weren't even in the same class. I expressed my budget and willingness of $575 to spend on glasses and yet they charged my insurance for those glasses and they didn't even have the decency to give me the ones that I picked out to purchase defeating the whole purpose of the $575 out of insurance budget, Hence I was more than fiscally able to purchase a pair of my choosing regardless of what insurance covered . I will never do business with this company again, but maybe that was their whole gold to discourage people with disabilities or under insured individuals from returning?? I could be completely wrong, well I'm just speculating but in any case I will not go back because i'm no longer a glutton for punishment.

A well run office - the chain makes it easy to arrange last minute eye exams online. Dr. Gammon…read morewas very thorough - took the time to understand what I wanted in my Rx, and yeah, very happy with the results. The office is well run. The frame selection is down to the usual suspects - but I was able to find a pair that stood out a bit. They navigated my insurance well. My wife actually ended up returning her order for something completely different, and they were very helpful and made the exchange a painless affair. Recommended.