Long wait or an appointment, long wait in waiting area. Techs were great, Dr Braun not so great…read more She seemed stressed and in a hurry. She told me I needed an MRI of my brain but never followed through with referral to my PCP or Shields. I called the ofice, explained everything, and never got a call back. Must have caught her on a bad day...

Try and cancel an appointment takes an act of God. I spoke to someone in registration, and I could…read morenot understand what she was telling me. I was transferred to another department and remained on hold for quite some time. I may have to go in person just to cancel an appointment. I think they need to revise their way of making and canceling appointments.

This is about the Burlington location and the receptionists. These women are MISERABLE every time I…read moreenter this bldg, not a smile in sight and appear to be annoyed when you walk up to the desk. Picked up my sons contacts today, the darker skinned younger female needs to find a job not dealing with the public, I've had issues with her on the phone and in person, professional as a dead person with facial expressions to match. Only reason I use them is conveinance. My sons last exam ( for contacts only which is out of pocket) they charged both me and my insurance claiming it was for glasses. I'll be finding a new place once the prescription expires.

Not very accommodating, tried to get "fields" scheduled for the weekend and they refused to do them…read moreon weekends. Clearly patients care isn't all that important to them.

Great at wasting your time!…read more When speaking with the person that makes appointments I was assumed that they take VSP. Upon arrival for my appointment, they informed me that they are out of network for VSP. I mentioned that the person that scheduled my appointment assured me that they take VSP, they said then said that they do. They told me to pay for the appointment then and they would give me a receipt that could be submitted to VSP and VSP might reimburse some portion of the visit. Obviously, they are out of network and don't take VSP. What a waste of time. Not fun getting jerked around either...

I tried this clinic out because I needed a new eye doctor and glasses prescription…read more The tech was friendly, but the eye doctor himself was dismissive. He wrote a prescription without talking to me about astigmatism. I can't wear my glasses without getting dizzy. When checking out, the desk staff was pretty rude. Then I got a reminder to attend my follow up? For what? They automatically scheduled me for two appointments without checking my schedule or asking me to attend. It feels very paternalistic, doesn't feel like I was involved as a participant in my care. I didn't feel comfortable there and won't go back. Why should my insurance (or a patient) pay for appointments every three months if there's no ongoing treatment?

Excellent "front desk" service. Dr. Evans less time w/ me…read morethan the Optometrist. The Opthalmologist need more time to spend w/ the patient.

Dr. Farber is an excellent Dr. That aside, I've got to quit this eye office. Just like so many…read moreother reviews on this site, the receptionist is intolerable. She is so rude that unfortunately it's going to be easier to find another Dr. than to deal with her again. This review isn't as a result of a single instance but of every instance with her in that office or on the phone. It is really too bad.

I have been going to Dr. Kludjian for 4 years now. One of those years, my insurance was not part…read moreof his office plan, so I went to another place where it was accepted. That was a mistake. I decided he was worth the out of pocket cost. He is thorough, honest, efficient and very smart. My job depends on good eyesight and I will always trust Dr. Kludjian with my eyes. Yes, he runs the whole operation, but be patient because he is worth the wait!

Fantastic, meticulous, always get perfect glasses! Very caring and extremely competent.read more

went for routine eye exam and she attached a needle to a device which pulsed against my eye…read more naturally I pulled back in surprise, and the needle became trapped between the top and bottom eye lid unknowingly; I went to rub my eye and jammed the needle further into my eye. the girl ran out to get the eye doctor, eye doctor ran in checked my eye said I will do the test rather than her - I said no way - I came in with my eye sign and I'm leaving with my eye-sight. I almost lost my eye in that visit and then they bill me a copay. don't ever go there!

Most know if their issues are ER necessary or not, but the evening staff consistently claims to not…read more"know anything" about a wait time guess to see a doctor already having waited to check in or just waiting. ER's like Newton Wellesley, Emerson, etc. often accurately know the hour estimate in a courteous tone. For a second time she might put your call on hold if you ask just one too many questions about wait times abruptly to answer an "ambulance call" - whether true or not, knowing a thing or two of how some things work behind the scenes, whether your loved one is struggling with their own conditions like everyone else. They also don't like being asked if they could guess how many were loudly called in, but "it's not their job" to count. Last time I said so they might sleep there overnight and the woman responded in a snooty say "uh huh". It's more common to drive your loved ones to another ER who have a clue. I don't blame you. Being abruptly hung up on without a "bye" or some assurance could use some work.

Literally the best eye doctor I've seen in 30 years of having glasses & contacts! Dr. Deering took…read morethe time to discuss my eye health with me in a way no one else has before. And they have fabulous customer service.

Hands down the people to go to if you are a contact lens wearer…read more The regular eye exam was great, but it appears they really specialize in contact lenses here--I've never had such a thorough exam and fitting. I've been getting headaches from my contacts for years, and Dr. Deering seemed genuinely dedicated to fixing the problem. I'm now headache-free, and I learned all sorts of things about my eyes in the process! The people here are wonderful, and really go above and beyond. I can't believe I got this level of care for a standard, reasonable price. I'd highly recommend this clinic to anyone.

Dr Violette is the best and his staff are very helpful, they are proactive with insurance coverage…read more I have been a patient for more than 10 years! I would highly recommend them!

Terrible place. They just forgot to order my trial contacts. I called a couple weeks after my…read moreappointment and they insisted scripts with astigmatism just take longer. I then called again 6 weeks after and they told me he just forgot to order them. Absolutely ridiculous service. Bad patient care.