This dealership knowingly and purposely take advantage of those of us who are naive about car sales…read moreand the partial information they tell you. Sales person, Shain Quartz, mentioned a 30 day/1000 mile grace period for returning the car. Never explained the strict and narrow parameters of the offer. TWO DAYS after purchase I tried to return the car. Only then did I learn how limited the offer was. My mechanic had found issues that will cost me immediately. I am 74, very small income, I cannot afford to spend extra right away. In fact the owner, Mr. Shapiro, not only told me the car was overpriced by them, he laughed and said whatever the market will bear was fair. These guys are the epitome of the Shyster car dealer stereotype.

totally awesome. Good people, good service. Just bought a car there…read more I would recommend.

If you get your yearly state inspection done here you should expect the following:…read more 1. They're going to claim your car needs more work than it actually does 2. They're going to charge you inflated prices for the work your car does need. 3. When they get around finally doing the work, they'll do it incredibly badly. First they tried to economically total my car. Then they almost totaled it by performing the work badly. I have proof.

It is apparent that the company culture permits employees and managers to be totally unresponsive…read moreto even simple requests. That's on you, David M. Rude. Arrogant. Toyotas are good cars. I bought my last vehicle from Heritage without bickering over price or considering other sources. Next time I buy a vehicle it will be a different story.

Not sure why others had such poor service. We have had good results and fair treatment. When a part…read morewas not readily available and the dash was taken apart rather than put it back together without fixing the problem since is was related to airbag, they provided us with a rental vehicle for the duration. On another occaision when my spouse had to wait too long for a simple service they not only gave us a free oil change, but then sent us a $150 gift card. Seems like they are making a sincere effort to provide improved service. BTW we own three Ford vehicles and they are mich less expensive to maintain than the Volvos and Saabs we' ve owned in the past.

The service agent said everything that the 3rd party warranty wouldn't do. He called them then said…read morethe diagnostic and party and labor to repair the vehicle is covered. So why didnt the mechanic fix and replace the part!?

Always a pleasure to interact with the staff at Burlington Subaru. Andrew, Ashley Brandin, Jason…read moreand Nick and all the techs! Thank you.

Charged me double what another dealership offered. I don't trust them…read more They sent me off and half way home my breaks went out. They are shady.

Stephen was patient and available as my husband I learned more about electric vehicles. He was…read morepolite and not pushy. During our purchasing process, all the staff were patient and well informed concerning the vehicle The purchasing process was as smooth as could be.

I have purchased 5 VW's over the last 4 years (for my wife and I) from Shearer VW. And multiple…read moreAudis from Shearer Audi before that. Service has never been great, but at least acceptable. Well, I've had my newest used 2021 Atlas Crossport in multiple times for the same issue without resolution. So I took it to my regular mechanic shop that specializes in German cars. They diagnosed the problem immediately and when I reached out to Shearer to see if they wanted to make it right, they said they would look into it and have since ghosted me. I will buy more VW's but not from Shearer. No Shearer dealership will get my money ever, and my average is 1 new car a year. A strange business model.

This is our second time buying a vehicle from Goss (1st was a Dodge Ram for my husband and this…read moretime a Jeep for me). Both times Kyle in finance took care of us....he makes things happen, and fought for the very best rates for us!!! Seriously, this man is a genius and I cant imagine dealing with anyone else for finances!!!! KYLE, YOU ARE AMAZING, and I hope Goss realizes the gem they have with you!!!! Norman in sales helped us as well. Norman was patient and took the time to explain things to us and answered all of our questions. He finalized everything for us. I cant express how happy I am with this whole process..not one moment of stress!!!!! If you have ANY thoughts about buying a new or used car/truck...reach out to Norman and Kyle, I PROMISE you will walk away satisfied. I would 1000% recommend Goss!!!!!!!

Same problems had to take truck in multiple times as mechanic did not realize the issue…read more They don't test much after fix and parts were not even put back together wires still hanging as they rushed to get it done. I had to clip in wires when I came home and looked at the front wheel.

I'm incredibly disappointed that Mike Hughes and the leadership at Audi South Burlington have left…read moreme with an unfixable defect on a brand new $70k Audi Q6 e-tron. After three service visits, an official written refusal to repair the heat pump, and a "we'll look into it" two months ago the heat pump is still buzzing. I've been forced to file for state arbitration because of total lack of support. I expected better from Vermont's hometown Audi dealer.

Just purchased a 2025.5 Q5 (IYKYK) from Trevor and it was a WONDERFUL experience from start to…read morefinish. Began online and Trevor was super responsive without being a nuisance, which is a fine balance in sales. Whole deal was worry free; straight forward and transparent. I felt respected and appreciated as a repeat customer and I feel we negotiated a fair trade and deal. After the sale, Trevor followed up with me to be sure tech was all working the way I liked, helped me change settings to my preferences and made the new computer system easy to navigate, even from a boomer point-of-view. Trevor also helped my daughter set up her MMI in the 2021 Audit I passed down to her. Above and beyond sales experience and highly recommend reaching out to Trevor for your next Audi!

Was treated with great respect and got a great car! Can't recommend these guys enough!read more

Well, beware if you are buying a car from this establishment because while…read moreSome of the staff (Kevin and specially) are nice, the ownership is not honest. My experience after finding that the car did not run correctly is that "Yuppie 5" Mort Shapiro (look it up, fascinating reading!) will be insulting if you try to resolve a problem, and will not stand by what they have sold you. My car continues to make a very concerning noise at higher speeds despite having brought it in 5 times! Go to another dealership if you want a quality car and to be treated with any courtesy because you won't get it from the owners here!