I had a great experience with this shop. They replaced my brakes and rotors and completed a…read morethorough inspection of my vehicle. The team was professional, and took the time to explain everything clearly. The work was completed promptly, and my car now drives like a dream. It's refreshing to find a business that provides quality service without any pressure or surprises. I would definitely recommend them to anyone looking for reliable automotive service, and I'll be returning for future maintenance.

Recently purchased an 06 Camry from Williston Economy and could not be more pleased. Have bought…read moreseveral vehicles over the years from them. Friendly and Patient staff who are extremely knowledgeable. Serviced and Detailed right at this location!

Shout out to Freedom Nissan! And, an embarrassing confession about being stubborn. :(…read more First time driving a Nissan-love it! First time leasing-love that too! After decades of owning cars-mostly Prius to more easily drive around Northern VA, I decided to get an AWD when my last Prius needed to be replaced. I was convinced there was only one brand to look at-a non-Nissan brand. I am still kicking myself over my narrow view and stubbornness. I drove that non-Nissan for almost 2 years and then decided I did not want to continue making large payments for 4 more years so I started considering leasing. This change was scary for me. I am now driving a Nissan Kicks and I look forward to driving. It's fun! Plus, the car (Kicks SR) has all kinds of bells and whistles I would not have been able to afford in the other brand-the brand I stubbornly told my younger self I had to have. I never really looked forward to driving that other car-it didn't feel fun to me, but I was okay with that. Driving my Kicks reminds me of how much I really like to drive. I am so glad I finally found an open mind. Leasing a Kicks is pretty great! Thank you Samantha for being very patient in capturing my "must haves" and showing me several cars. And thank you Shain for making a typically confusing, impersonal, lengthy paperwork process more enjoyable. Together they helped me get a car and leasing deal that are a perfect fit for me!

DONT BUY FROM THIS DEALERSHIP: My car buying experience…read moreshould have been straight forward and easy for any of the sales staff. I was pre-approved by my lender; I had researched the make and model of the car I wanted and was ready to purchase. Freedom Nissan in South Burlington, VT had a Mazda that I was interested in buying. This is my experience with this business. Treating me horribly was completely unnecessary. All they do is lie! 1. We sat down with Seth Quittner, who immediately wanted to know about our trade in. I told him that we were interested in test driving the Mazda. He went with us. We noticed the "Blind Spot Prominently Sensor" warning light was on. Seth stated that "it was common with heavy rain or snow" - he got calls about it all the time, no big deal". It was raining quite hard, so we didn't think much of it. That was a LIE! 2. Once I decided to buy the car, there was no negotiating the price. Seth makes it sound like he will take your offer and go back to the owner and ask if they can do it. It's a con game. I watched him do it with other customers. Instead, Kyle Nichols, the manager came out and I got shown a sheet of paper, which has a list of all the Mazda's in the area and they didn't even let me hold it to read it. I was told they have the best pricing. I had already vetted the car with my lender and the price was decent, but this tactic is what they do with everyone. 3. In order to complete the paperwork process, you get taken upstairs. Shain Quartz was being trained on the process by Kyle Nichols. Shain called me a day after I had signed my documents to tell me that he made an error and that I needed to drive back to their office and resign them. I asked him to email me the documents to show what changes he had made. Not only did he not email me, he sent my documents that he made changes to, without me knowing what they were on to my lender. That is illegal. When I spoke with Kyle Nichols about it, his response to me was "Shain is a nice person, he is being trained, how can you hurt his feelings? THAT IS WHAT THEY ALL DO; THEY DEFLECT FROM THE REAL ISSUE AND NEVER GIVE YOU A STRAIGHT ANSWER. 4. On the day I purchased the car, as I was leaving, I noticed the fob was broken. When I asked Seth if they could fix it, he told me they are "NOT A NISSAN DEALERSHIP", THEY ARE A SMALL BUSINESS and that fixing the fob would cost $75.00. I just purchased a car that was over $20,000.00 and they turned fixing the fob into a MAJOR ordeal. I went to Kyle Nichols, who is the manager. He agreed to replace the fob but I had to drive to the Mazda dealership in Montpelier to get it fixed. He paid them directly and I picked up the fob thinking that was the last interaction I would have with this business. I WAS WRONG!!!!!!!!!!! And I found out why I needed to go to the Montpelier location - Freedom Nissan is shady. 5. I made an appointment with the Burlington Mazda dealership to have the sensor looked at. Apparently, Freedom Nissan KNEW THE SENSOR WAS NOT PROPERLY INSTALLED before they put it on the lot for sale. THEY KNOWINGLY SOLD ME A CAR WITH A SAFTEY ISSUE. They got an estimate, chose to put the part in themselves and never had it calibrated. The cause of the sensor not working was due to an accident, which was not disclosed on the car fax sheet. Seth told me it was due to rain! Mazda sold Kyle the part but could not confirm if they had installed it. This situation required me to text Kyle and ask him. Another tactic they use, is only wanting to talk to you on the phone, so nothing is in writing. The lies in our text conversation are mind blowing. Kyle: Freedom Nissan did not do the work on the car; we paid Mazda to repair it. LIE - We don't repair electronics on non-Nissans. We always do the right thing and pay the manufacturer. Another LIE! - I'm working on getting a copy from Mazda I'll report back. If we could chat on the phone real quick - I got a lot of info Me: It was looked at, not fixed at the Mazda dealership. Email it to me please, I was told by Mazda, Freedom Nissan did not complete having it fixed there. They need to know if you put in a new module somewhere else. And if you say you did, why wasn't it calibrated? Kyle: What does Mazda say needs to happen? I misread the internal notes looks like Mazda gave us the module to fix. Me: Are you saying Mazda gave you the part? Kyle: It appears we brought it to Mazda, they sold us a module, then our technician repaired it. Are they requesting for a calibration of this module? This review platform doesnt give me enough space to tell you the rest of the story... they refused to pay for the repair unless I signed a non disclosure / settlement document - I was yelled at - I was told by Mort Shipario that I needed to "Step Back about calling them liars". - which was a threat. I have never been subjected to such unprofessional, unethical, cons like this before - totally discusting.

If you get your yearly state inspection done here you should expect the following:…read more 1. They're going to claim your car needs more work than it actually does 2. They're going to charge you inflated prices for the work your car does need. 3. When they get around finally doing the work, they'll do it incredibly badly. First they tried to economically total my car. Then they almost totaled it by performing the work badly. I have proof.

It is apparent that the company culture permits employees and managers to be totally unresponsive…read moreto even simple requests. That's on you, David M. Rude. Arrogant. Toyotas are good cars. I bought my last vehicle from Heritage without bickering over price or considering other sources. Next time I buy a vehicle it will be a different story.

The service agent said everything that the 3rd party warranty wouldn't do. He called them then said…read morethe diagnostic and party and labor to repair the vehicle is covered. So why didnt the mechanic fix and replace the part!?

We couldn't be more disappointed, and we might even have to file a Lemon Law violation. My wife…read morepurchased this 2021 Ford Explorer approximately 5 weeks ago from Key Chevy in White River Jct. VT (we live in Essex, VT). She had the TPMS sensor go off within 20 miles of returning home. Additionally, the high beams didn't work nor did the left turn signal indicator. The vehicle had a new VT state inspection sticker on it and has now been serviced at Key in South Burlington as well as Heritage Ford twice. The problems are yet to be resolved. All this over a couple parts that cost a few hundred dollars. This is one of 4 vehicles we use for our business, and you can bet that Heritage Ford and Key will not see any further vehicle sales from us again. The lack of customer service is terrible and the excuses as well as delays are endless. As a business owner myself I would NEVER put a customer through this much. The vehicle has spent more time at service repair locations than with us! I highly recommend looking elsewhere for your next vehicle and avoiding repairs at either of these dealerships at all costs. We hope to avoid arbitration, but that's looking unlikely at this point. Sam Smith

Thank you so much for your excellent service. I truly appreciate your professionalism, kindness,…read moreand attention to detail. You made the entire experience easy and pleasant, and I am very satisfied with the service I received. I highly recommend your service to others. Thank you again, and keep up the great work!

I had an extremely expensive and frustrating experience with Burlington Subaru involving my 2021…read moreSubaru Forester, and I think prospective customers should know what happened. My Forester developed major electrical problems involving the wiring harnesses and ECM. I brought the vehicle to Burlington Subaru expecting the problem to be properly diagnosed and repaired. Over the course of dealing with these issues, I spent approximately $12,000 on repairs. After that enormous expense, I expected to have a reliable vehicle again. Instead, only weeks after a wiring harness had been replaced, the Forester experienced serious electrical problems again and became undrivable. Burlington Subaru then identified corrosion in the floor wiring harness and provided photos showing the corrosion. There had also been significant moisture getting into the driver's-side floor area of the vehicle--something that obviously concerned me given that the problems involved electrical wiring located in or near the floor. What is so difficult for me to accept is that I spent roughly $12,000 trying to save this vehicle, including extensive wiring and ECM work, only to end up with a Forester I could no longer trust or realistically continue pouring money into. Ultimately, I had to absorb an enormous financial loss. I essentially lost about $12,000 trying to repair a Forester that was still not dependable after the repairs. I understand that dealerships cannot manufacture perfect outcomes and that complicated electrical problems can be difficult to diagnose. My issue is the outcome I was left with after spending this amount of money. When a customer spends approximately $12,000 repairing a vehicle and ends up shortly afterward with another major wiring/corrosion problem and an undrivable vehicle, something has gone very wrong. This wasn't a minor inconvenience or a disappointing service appointment. It had a substantial financial impact on me and left me without confidence in a vehicle that I had invested thousands of dollars trying to repair. I wish I had made a different decision before putting so much money into this Forester. Based on my experience, I would strongly recommend that anyone facing a major electrical or wiring repair here ask a lot of questions about the underlying cause of the failure, whether water intrusion has been ruled out, what warranty applies to the repair, and what happens if the same or a related problem returns. I can only speak to my own experience, but after approximately $12,000 in repairs and still ending up with an undrivable Forester, I would not choose Burlington Subaru again.

Stephen was patient and available as my husband I learned more about electric vehicles. He was…read morepolite and not pushy. During our purchasing process, all the staff were patient and well informed concerning the vehicle The purchasing process was as smooth as could be.

I have purchased 5 VW's over the last 4 years (for my wife and I) from Shearer VW. And multiple…read moreAudis from Shearer Audi before that. Service has never been great, but at least acceptable. Well, I've had my newest used 2021 Atlas Crossport in multiple times for the same issue without resolution. So I took it to my regular mechanic shop that specializes in German cars. They diagnosed the problem immediately and when I reached out to Shearer to see if they wanted to make it right, they said they would look into it and have since ghosted me. I will buy more VW's but not from Shearer. No Shearer dealership will get my money ever, and my average is 1 new car a year. A strange business model.

Dodge Service First of all the positive: they are friendly;…read moreyou can get your care in for service within a reasonable amount of time, they have lots of mechanics, and they have a nice waiting room with BR, drinks, snacks & tv. Now for the cons: I recently had an alterantor place in my Dodge Promaster van. As I drove away, the battery light came back on. I brought it back to the shop and they spent another few hours trying to figure it out (they suspected the TCM), which they charged me for and assured me the battery and the alternator are good, but they didn't know what the problem was. It would take further diagnostics. I took it home anyway because their hourly rate is painfully high. After checking several alternative service place, I was unable to find someone who wanted to deal with the electrical system so I brought it back to Goss dodge. After another several hours, they found the new alternator was defective. It was replaced and the battery light went out. I was charged for another few hours of diagnostics. I was surprised they went to an autoparts store and used after market parts and surprised they passed all these extra hours of work on to me. Will I use them again? Only if I don't have an alternative. I would think a mechanic who has undertaken extensive training under DODGE and has access to their computers, identifying a faulty alternator they installed, shouldn't have taken hours or taken me to the cleaners!

This is our second time buying a vehicle from Goss (1st was a Dodge Ram for my husband and this…read moretime a Jeep for me). Both times Kyle in finance took care of us....he makes things happen, and fought for the very best rates for us!!! Seriously, this man is a genius and I cant imagine dealing with anyone else for finances!!!! KYLE, YOU ARE AMAZING, and I hope Goss realizes the gem they have with you!!!! Norman in sales helped us as well. Norman was patient and took the time to explain things to us and answered all of our questions. He finalized everything for us. I cant express how happy I am with this whole process..not one moment of stress!!!!! If you have ANY thoughts about buying a new or used car/truck...reach out to Norman and Kyle, I PROMISE you will walk away satisfied. I would 1000% recommend Goss!!!!!!!

We have recently needed service on our 2015 SQ5 due to a road construction mishap and a nail in and…read morea brand new tire. Both experiences were outstanding, good communication while the work was being done, and explanation of the damage and the needs to make it perfect again. Brett at the service desk is professional and friendly. The team even recommended an excellent break fast stop in Burlington. We ended up having a serious family situation the night our car was ready, The immediately offered us to keep the loaner as long as we needed it. That is going the extra mile in service! The car always looks better when we pick it up then when we drop it and the work has been complete without issue.

Just purchased a 2025.5 Q5 (IYKYK) from Trevor and it was a WONDERFUL experience from start to…read morefinish. Began online and Trevor was super responsive without being a nuisance, which is a fine balance in sales. Whole deal was worry free; straight forward and transparent. I felt respected and appreciated as a repeat customer and I feel we negotiated a fair trade and deal. After the sale, Trevor followed up with me to be sure tech was all working the way I liked, helped me change settings to my preferences and made the new computer system easy to navigate, even from a boomer point-of-view. Trevor also helped my daughter set up her MMI in the 2021 Audit I passed down to her. Above and beyond sales experience and highly recommend reaching out to Trevor for your next Audi!

Was treated with great respect and got a great car! Can't recommend these guys enough!read more

Well, beware if you are buying a car from this establishment because while…read moreSome of the staff (Kevin and specially) are nice, the ownership is not honest. My experience after finding that the car did not run correctly is that "Yuppie 5" Mort Shapiro (look it up, fascinating reading!) will be insulting if you try to resolve a problem, and will not stand by what they have sold you. My car continues to make a very concerning noise at higher speeds despite having brought it in 5 times! Go to another dealership if you want a quality car and to be treated with any courtesy because you won't get it from the owners here!

These guys are the best. You bought a nice car and dealers are rip off's as we all know. They make…read moretake longer than a dealer to do your repair but parts are hard to get these days. Audi's are their specialty's. I have purchased several cars from them over the years and have never been disappointed.

I brought my car here for several years and always paid my bill as soon as it was ready. It was…read morealways ok, nothing impressive but the repairs were generally made as I asked for them to be although waits were usually quite long, which could at times have to do with the availability of parts for the older car I have. This last time Pete Flag had my car for almost a month, and it seems to me he did more to sabotage it than fix anything, and it cost me just shy of $600. This included an oil change, which he charged me $80 for, yet when I got there to pick up the car it was over filled by at least 3/4 of a quart and the oil was not new oil. It was already used oil! I had told Pete that I was going to be looking to sell the car when I had been making the appointment for it. From that point forward he did everything he could to get it from me for next to nothing, knowing full well how money and parts I'd put into it over my almost 9 years of owning this car now. He fouled my spark plugs from running the car in the yard for hours and hours, so that when I went to pick it up it was again, not starting, like the original problem that it had been brought there for. I had to go and buy my own spark plugs and install them in his lot because this was the 3rd day in a row after I had paid of not being to drive the car away. Pete Flag is a hack mechanic, looking back I now realize that he never did the kind of job a real mechanic would do and button things down nicely. He is a used car salesman masquerading as a mechanic. He tried to get my car by calling me claiming, "Someone stopped in and asked about your car here today, want me to just send it for $2,000?" He never intended to fix it, he intended to keep it there and create more problems with the car, then have me abandon it so he could turn around and sell it for a profit. I truly believe he scored my brake rotors, since I got it back from him there has been something up with the brakes. There are other aspects of his work that are also very fishy, like the hose on top of the engine he "deleted" and left a gaping hole on the top of the engine. And he left my car with the spark plugs out the day I went to change them myself, out in the lot, allowing any dirt to fly in that wanted to. He ripped me off and he is a scheister, I recommend staying away from this spider and his web down on Shelburne Rd.