I bought a used 2022 mini cooper jcw in March 2024 from Mazda South Burlington and had a wonderful…read moreexperience. Just came back for maintenance (oil change, tire rotation, and concern about squeaky brakes). I made an appointment for at 9am about 10 days out. And to my surprise I was actually out in less than an hour! 9:53am! Even with an appointment all the other dealerships I've been to take at least a couple hours. THE BEST PART, about 40min into my wait I got a text message from the dealership and it was a video of what the technician did and what he found with the squeaky breaks!! I've never had this type of customer service from a dealership service center 10/10!!!

The experience that I had, watching what my husband had to deal with was crazy. This 3 star review…read moreis a "kind" rating of that experience. I will not elaborate more on this here or any other medium. But 3 stars is most definitely kind, under the circumstances. Mazda was ok/solid, but my experience was by no means a 5 star.

Horrible experience! Wasting a day of work, driving an hour and a half was a big mistake. NY…read moreresidents are not valued here. 1. Given Three different prices that don't match 2. Finance people had nasty attitudes 3. It's run light a high pressured tag team wrestling match to sell you their warranties 4. They don't want anything to do with you once you tell them you're paying straight out or have financing in hand. They want that fee to run through their banks and once that is gone they could care less if they sell you a vehicle. 5. Falsely advertising wrong mileage all over the internet. Car had over 4000 miles more 6. The screen for camera was broken and would need to be fixed before taking home 7. The only dealership we visited today where we had to chase someone to assist us and they clearly could care less if you buy a vehicle from them. After several hours we had enough and walked out on a vehicle we were all set to purchase. Don't waste your time, their attitude is they don't need your business!

A terrible experience in an attempt to buy an automobile…read more The vehicle in question had 20,000 miles but when I arrived, I found out it was being sold as is.(no mention of this prior or on their website) A corporate dealership attitude, they have you sitting and wait while they talk about you behind a glass part partition. Don't waste your time

Burlington Mitsubishi has been a part of my life for 15 years, and I truly couldn't be more…read moregrateful for the people there. Tim and Tyler upstairs, Dylan, Chris, and the entire maintenance team downstairs have treated my wife and I with genuine care every single time we walk through the door. It's rare to find a dealership where you feel seen, respected, and valued -- but that's exactly what this team has given us year after year. Their honesty, fairness, and kindness have meant more than I can express, and the incredible cars and deals we've received are just the icing on the cake. Burlington Mitsubishi isn't just a dealership to us; it's a place we trust wholeheartedly. Most recently we needed to upgrade our 2 car fleet due to family expansion and an unfortunate accident. Tim and Tyler went above and beyond to get these deals together for us, faster than we expected and at incredibly fair rates, while maintaining their impeccable customer service. We could not be happier with our experience(s)!

First of all, the staff is tremendously qualified to address any and all concerns. They are…read moreknowledgeable, well prepared, and eager to go out of their way for the customer. The dealership owner has his thumb on the pulse of every aspect of the business. I actually left the dealership where my vehicle was purchased because of Burlington Mitsubish's reputation. I was so impressed that we brought our daughter in to meet the owner. She then drove home in a new vehicle. bottom line: this is the way customer service use to be and the way it should be. Thank you Burlington Mitsubishi.

Not sure why others had such poor service. We have had good results and fair treatment. When a part…read morewas not readily available and the dash was taken apart rather than put it back together without fixing the problem since is was related to airbag, they provided us with a rental vehicle for the duration. On another occaision when my spouse had to wait too long for a simple service they not only gave us a free oil change, but then sent us a $150 gift card. Seems like they are making a sincere effort to provide improved service. BTW we own three Ford vehicles and they are mich less expensive to maintain than the Volvos and Saabs we' ve owned in the past.

The service agent said everything that the 3rd party warranty wouldn't do. He called them then said…read morethe diagnostic and party and labor to repair the vehicle is covered. So why didnt the mechanic fix and replace the part!?

This is our second time buying a vehicle from Goss (1st was a Dodge Ram for my husband and this…read moretime a Jeep for me). Both times Kyle in finance took care of us....he makes things happen, and fought for the very best rates for us!!! Seriously, this man is a genius and I cant imagine dealing with anyone else for finances!!!! KYLE, YOU ARE AMAZING, and I hope Goss realizes the gem they have with you!!!! Norman in sales helped us as well. Norman was patient and took the time to explain things to us and answered all of our questions. He finalized everything for us. I cant express how happy I am with this whole process..not one moment of stress!!!!! If you have ANY thoughts about buying a new or used car/truck...reach out to Norman and Kyle, I PROMISE you will walk away satisfied. I would 1000% recommend Goss!!!!!!!

Same problems had to take truck in multiple times as mechanic did not realize the issue…read more They don't test much after fix and parts were not even put back together wires still hanging as they rushed to get it done. I had to clip in wires when I came home and looked at the front wheel.

Used these guys for service. My first interaction was with a…read morefaulty TPMS sensor. Service advisor told me that they had to order it and it would be about 1 week. After not hearing for 2 weeks I called and was told that it was backordered and they'd call me when it arrived. After another month I called to check in, spoke to a different service advisor, and was told that he can't even find my order in the system and that my TPMS sensor showed up as in stock in the local warehouse and could be there the next business day. When I asked if the last guy simply forgot to order it I got no response. Yesterday I showed up for my appointment to have my oil changed, brakes replaced, and winter tires swapped for my summers. I scheduled the appointment over the phone over 1 week in advance and specifically asked them to order 4 pads and rotors so that they would be there when I showed up. Showed up for my appointment and was told that never happened. Had them just swap the tires instead. Get in the car to drive away and see that the tech forgot to re-train the TPMS sensors... Will be going to a different dealer from now on. Last comment is that even if you book an appointment for a specific time and tell them that you're waiting, they hardly ever pull your vehicle in the garage in the first hour. Waited over 3 hours to simply mount/balance 4 tires. (Usually 1-1.5 hours of labor)

DONT BUY FROM THIS DEALERSHIP: My car buying experience…read moreshould have been straight forward and easy for any of the sales staff. I was pre-approved by my lender; I had researched the make and model of the car I wanted and was ready to purchase. Freedom Nissan in South Burlington, VT had a Mazda that I was interested in buying. This is my experience with this business. Treating me horribly was completely unnecessary. All they do is lie! 1. We sat down with Seth Quittner, who immediately wanted to know about our trade in. I told him that we were interested in test driving the Mazda. He went with us. We noticed the "Blind Spot Prominently Sensor" warning light was on. Seth stated that "it was common with heavy rain or snow" - he got calls about it all the time, no big deal". It was raining quite hard, so we didn't think much of it. That was a LIE! 2. Once I decided to buy the car, there was no negotiating the price. Seth makes it sound like he will take your offer and go back to the owner and ask if they can do it. It's a con game. I watched him do it with other customers. Instead, Kyle Nichols, the manager came out and I got shown a sheet of paper, which has a list of all the Mazda's in the area and they didn't even let me hold it to read it. I was told they have the best pricing. I had already vetted the car with my lender and the price was decent, but this tactic is what they do with everyone. 3. In order to complete the paperwork process, you get taken upstairs. Shain Quartz was being trained on the process by Kyle Nichols. Shain called me a day after I had signed my documents to tell me that he made an error and that I needed to drive back to their office and resign them. I asked him to email me the documents to show what changes he had made. Not only did he not email me, he sent my documents that he made changes to, without me knowing what they were on to my lender. That is illegal. When I spoke with Kyle Nichols about it, his response to me was "Shain is a nice person, he is being trained, how can you hurt his feelings? THAT IS WHAT THEY ALL DO; THEY DEFLECT FROM THE REAL ISSUE AND NEVER GIVE YOU A STRAIGHT ANSWER. 4. On the day I purchased the car, as I was leaving, I noticed the fob was broken. When I asked Seth if they could fix it, he told me they are "NOT A NISSAN DEALERSHIP", THEY ARE A SMALL BUSINESS and that fixing the fob would cost $75.00. I just purchased a car that was over $20,000.00 and they turned fixing the fob into a MAJOR ordeal. I went to Kyle Nichols, who is the manager. He agreed to replace the fob but I had to drive to the Mazda dealership in Montpelier to get it fixed. He paid them directly and I picked up the fob thinking that was the last interaction I would have with this business. I WAS WRONG!!!!!!!!!!! And I found out why I needed to go to the Montpelier location - Freedom Nissan is shady. 5. I made an appointment with the Burlington Mazda dealership to have the sensor looked at. Apparently, Freedom Nissan KNEW THE SENSOR WAS NOT PROPERLY INSTALLED before they put it on the lot for sale. THEY KNOWINGLY SOLD ME A CAR WITH A SAFTEY ISSUE. They got an estimate, chose to put the part in themselves and never had it calibrated. The cause of the sensor not working was due to an accident, which was not disclosed on the car fax sheet. Seth told me it was due to rain! Mazda sold Kyle the part but could not confirm if they had installed it. This situation required me to text Kyle and ask him. Another tactic they use, is only wanting to talk to you on the phone, so nothing is in writing. The lies in our text conversation are mind blowing. Kyle: Freedom Nissan did not do the work on the car; we paid Mazda to repair it. LIE - We don't repair electronics on non-Nissans. We always do the right thing and pay the manufacturer. Another LIE! - I'm working on getting a copy from Mazda I'll report back. If we could chat on the phone real quick - I got a lot of info Me: It was looked at, not fixed at the Mazda dealership. Email it to me please, I was told by Mazda, Freedom Nissan did not complete having it fixed there. They need to know if you put in a new module somewhere else. And if you say you did, why wasn't it calibrated? Kyle: What does Mazda say needs to happen? I misread the internal notes looks like Mazda gave us the module to fix. Me: Are you saying Mazda gave you the part? Kyle: It appears we brought it to Mazda, they sold us a module, then our technician repaired it. Are they requesting for a calibration of this module? This review platform doesnt give me enough space to tell you the rest of the story... they refused to pay for the repair unless I signed a non disclosure / settlement document - I was yelled at - I was told by Mort Shipario that I needed to "Step Back about calling them liars". - which was a threat. I have never been subjected to such unprofessional, unethical, cons like this before - totally discusting.

I've only been to Oil N'Go two times but was very pleased. The first time was for an oil change,…read moreand I appreciate that unlike Jiffy Lube they didn't try to upsell me 40 times. Just quick, simple, and done. The second time I came in was for a state inspection. It took exactly 30 minutes (I watched Netflix on my phone thanks to the free wifi) and was done. As much as I love my local shop, it was so much easier to go to Oil N'GO for the inspection as I didn't have to leave my car all day. Will be back!

I needed an oil change and inspection so I headed to Jiffy lube , but unfortunately they don't do…read moreinspections anymore and referred me to Oil n Go. I arrived and the business was busy , but they were able to get me in for an inspection even though I was supposed to make an appointment. The process was quick and not a very long wait . I enjoyed the mental stimulating game show that was playing on the TV in the waiting area. The car did not pass due to a couple minor details but I was given the suggestions to repair by a very customer friendly staff. Time and money well spent for a Saturday morning.