My family was in the market to find a second car as trying to chauffeur everyone around in one car was getting tiring and we just paid off our first car. We received pre-approval for $5000 to shop for our second car. We started our search online and found a couple of cars we planned to look at in our price range. Carter's had a nice selection of cars offered for under $5000 so we decided to take a look at a 2006 Honda Civic they offered. When we got there we received a warm welcome from Chuck, one of the sales associates, he happily showed us the Honda but was also very upfront about the fact that it had not yet been through the shop and would need the driver's side seatbelt fixed. After looking the car over I also noticed some rust and asked Chuck if that was something the shop would be able to fix. Chuck again was very upfront and told us that body work like that was something they wouldn't touch as there is no way to tell how expensive it could be and it would definitely raise the price of the vehicle. Chuck also showed us some of the other vehicles in our preferred price range and after listening to us talk about what our ideal vehicle was offer to show us a 2010 Mazda 3 that was only $1000 higher in price. We test drove the Mazda and fell in love. Chuck worked with us to get the price of the car down so that the total price of the car including tax, title & fees was $5500. Much better than other dealers who tried to pass off an As Is price as non-negotiable. In addition Chuck was very great about addressing any concerns that arose from my quick google search to see reviews of issues for the car. We sat down and even went through the Car Fax to check the car's history. When we picked up the car 2 days later after getting our cashier's check from the bank, Kevin, the General Manager, helped us through the paperwork and reminded us that even though the car was being sold As Is they offered a complimentary 30 guarantee on the vehicle. Since then we have had to contact Carter's about a few small issues but everyone there: Chuck, Kevin, and Tim, have been great and very responsive about everything. Friendly service with no pressure sales. You feel cared about and listened to, more like family than just customers. I would recommend going to Carter's for your next car. read more

My boyfriend Craig and I both needed new vehicles...bad! We both have what most would consider as "poor" credit...even though we both earn a very decent amount of money together. We were on our way home one day when we pulled into Carters Cars on Shelburne Road. Neither one of us even knew about this car dealership before. We always assumed that all of the vehicles in the big parking lot were those owned by Freedom Nissan. But we were very glad to find out they were there own company! At the time, Craig and I had TONS of bills to pay off and were tight on money. We thought for sure there was no way any one would finance us so that we could purchase two vehicles. We were so wrong. The employees at Carters Cars went ABOVE and BEYOND to make sure that neither one of us left without the car that we wanted!!! They did whatever they had to do with the finance company to get us approved. And guess what? We both walked out with the cars we so badly wanted!!!! Just like that!! And even better than that, putting a down payment on two cars can be pretty expensive for anyone...we needed to come up with $2000. We weren't sure how we were going to make it work. We thought "hey what if we see if they can work with us and set up some sort of payment plan on the down payment?" Sure enough, without a doubt, they allowed us to pay what we could the day we purchased them and then we told THEM what we were able to pay over the next 3 weeks to add up to the $2000. That's right...we got to pay our down payments over a period of 3 weeks. I don't know of a single other dealership in the WORLD that would do this. We couldn't be more thankful and appreciative of everyone at Carter's Cars. They made sure we were more than happy and satisfied with our purchases. Also, Craig needed to have a few things fixed on his truck a couple of weeks after we bought it. They took the truck in right when Craig asked them to. They said they would need to keep it over night. But offered to give us one of their other cars to drive as a loaner car until it was fixed. We were nothing but impressed with this company and will ALWAYS go back to them in the future. Thank you CARTERS CARS!!!! We love our new cars!!!! Sara and Craig read more

Came in to see if there was a a better choice then a 2009 Impreza I already test drove. Found a 2007 Outback here which felt better and had no worrying problems. Staff was very friendly and accommodating, which was very nice since this is my first car purchase. I was ready to walk away if I was slightly annoyed, and that never happened. They were accommodating of little things I threw their way, coming out to help when I had problems opening the hatch, honoring my request to haggle over the price of everything including tax to make my financial calculation easier. Bought it outright then and there. Got a good deal, paperwork was a breeze, everyone was enthusiastic and friendly, and even came out to ask if I needed any help as I was finalizing my insurance on my own. When I left, the staff member I spoke with first came out and gave me and my associate a hug. I see bad reviews here. I don't know anything about that, but I can guarantee that if Carter's was bad, they are working extremely hard to correct that, and they are putting a lot of effort into earning a good reputation. And it paid off for me: I recommend them. read more

I recently wrote a review for Carters Cars. I was dissatisfied with my new car, and for no one returning my calls. I received a call from Mr. Shapiro, Owner of Freedom Nissan, and Kevin, Sales Manager of Carters Cars. They apologized and were genuine in there concern, and to remedy the situation. They both gave me their personal cell phone numbers. I brought my car in for service the next morning, and was treated with kindness. My car was brought in Thursday Morning. I told them to take their time, that I was ok without the car for a while. ( They were very busy and Labor Day weekend was approaching.) Anyway, I was able to pick up my car Saturday Morning. I am so grateful for Mr. Shapiro, and Kevin, getting back to me right away, and apologizing. Its so refreshing, these days, to receive a call back, AND, to be treated with KINDNESS !!!! Thank You !!! Thank you also, to the Service Department !!! read more

My car broke down so I was in a panic to find a new car, being a college student it wasn't as easy to be approved. I found Carter's Cars online and was immediately impressed with the customer service and smiling faces when I entered the building. Not only was it very COVID-19 safe, but I have never felt more comfortable and welcomed by a car dealership before. Especially because this was my first time financing a car. Jason and Chuck went above and beyond for me, they advocated for myself even when I was not in the building. They were able to get me approved quickly, and came up with a solution with each hurdle we had to jump over. The support and guidance was terrific and unlike anywhere else I have looked at vehicles. I would absolutely recommend Carter's Cars if you are in the business for a reliable used car. Jason was a pleasure to work with, and I will definitely be returning for further services! read more

This was my first experience with Carter's Cars, and they greeted me promptly when I arrived, had a car on the lot that fit the bill for me, and from then on in I had a smooth and efficient transaction, working with Kevin and Tim. As with any used car you have to do your due diligence. They let me have a good long test ride to put it through it's paces, I requested they put it up on the lift so I could give it a good look underneath and they were happy to oblige, and they have agreed to fix the one issue that I raised. I'm not someone who haggles for price, and in this case I was in a position where I didn't need to finance, so I can't speak to that end of it, but overall this has been a great experience so far. read more

Again the people at Carters Cars are top notch. Brought my car in for inspection, I knew it would need a muffler, and work done on a leaky power steering. Well, they found I also needed sway bar linkage. The bad part is that the muffler is going to take a day to get it because it's special to my vehicle. I live in Pittsford VT, which is a hour and half from South Burlington, VT. They gave me a loaner so that I could go about my business, while my car is being repaired, and inspected. This for me is the kind of service I appreciate receiving from a dealership. From the time I bought the vehicle two years ago they have given me great service. read more

I spent A lot of time looking for a good option in this current market. I needed up buying a used Camry from Austin and the team at Carters. They were friendly, worked with me and I felt genuine in their desire to find a good match for my goals. I didn't feel pressured, the car is running great and they showed me all the work they did to make sure it was ready to go. I'll be going back and would recommend Carter's to friends and family. read more

I had a wonderful experience there, Christie was awesome sale person. She Will try to accommodate you anyway if possible. She never rush for a sale , I took my time expecting the car , it took me 3 days, had to do my research. She was very friendly and she took me on a test drive . I was in love with the car. I came to a decision and I drove the car home same day. I had an great experience , purchased my first 2009 Nissan Maxima. read more

I have never experienced better service then Carters cars,the sales staff are great,honest and enjoyable to deal with. The service manager Chad Is excellent and will bend over backwords to help with any issues.The mechanics are well trained and everybody treats the customers like gold. I highly recomend Carter's cars, outstanding sales and service!!!!!!! Thank you Chad,your mechanics and sales team Chuck,Kevin,Tim. read more

I was in the market for a vehicle and found the perfect one with Carters cars! Jason, Austin and Chuck were all great to work with and made the buying process seamless - and enjoyable. Ever since then, anything I need they are very responsive and helpful and Chad in the auto shop is a great mechanic as well! I would recommend this spot to anyone in the market for a vehicle as a one-stop-shop! read more

Well we have had our vehicles serviced at Carter's Cars and they do a excellent job. The Service Manager Chad is excellent as well ... with many years of experience with vehicles. He knows his stuff for sure ... The mechanics in the shop exceptional as well. The Sales staff is very friendly as well . Chuck, Kevin and Tim are outstanding people to deal with .... read more

Love love love this place, it will be my only go to for cars and I come all the way from Florida. Great service wonderful business. No hassle no games. You tell em what you want or are looking for and they bring it to the table. I recommend this place to anyone, you will not be disappointed one bit. Tim and Kevin are amazing. Carters cars is simply the best!!! read more

Best used cars in chittenden county. Great service, make you feel comfortable and not overwhelmed feeling and no pressure. They are very helpful to get the perfect car. I would recommend this place for cars. I'm already planning to go back to get my son his first car. They are amazing! read more

The team at Carter's Cars really went above and beyond to help me get into a car with in my budget. Dominic my sales person was very friendly and helped me find a car that fit my needs, with no high pressure sales tactics. My only negative is they need some music in there show room. read more

I bought my Mercedes from Carters Cars in the beginning of December and they continue to provide us with great service! Our engine light came on and they took us in immediately and repaired the issue. Thank you Tim and the service department! We will always go back! read more

I bought a used Mercedes E320. The process was very smooth, and the sales people I worked with, Dominic, and Tim were extremely helpful. I highly recommend Carter's Cars . read more

These people are the worst very rude people they will screw you over In a second!!! Do not go here go anywhere else on shelburne rd but don't go here awful service!!! read more

Great customer service!! Austin and Chuck were fantastic and got us a great deal on a great car!! Thanks so much!!!