Automasters current service department does not look out for their customers. They also do not…read morelisten to their customers. We brought our 2020 BMW x3 in for service as the steering was loose and causing undo wear on the tires. A problem we have had since purchasing the vehicle. We are on our 4th set of tires and the current mileage on the car is 70,450. After having replaced the tires a year ago due to the same issue, I was promised as soon as I felt the looseness in the steering, I could get right in and they would check the car before wear on the tires. Not so! I called as soon as I felt the looseness and they could give me an appointment in 3 weeks. Surprise, by the time I got the car in, BMW said I needed new tires. Their reason for the tire wear was high mileage (16,000. The tires were rated for 30,000 miles). They also said that uneven tire pressure was also to blame. They once again took no responsibility and backed us into a corner with having to replace the tires. On my way home from picking up my car, the low tire pressure warning came on. The tire readings were front drivers side 35, front passenger side 41, back divers side 36, back passenger side 39. Unbelievable!! BMW X3's shred tires. Beware!! We will not be purchasing another BMW after the service we have received

great service interaction with the reps, along with a timely repair line. thanks to the techs.read more

The service staff al Al Martin Volvo are consistently exceptional! The work is always completed as…read morestated and the extra touches like washing the vehicle after service are above and beyond. Tammy, Robert, and Wyeth are definitely assets to this dealership! Tony O Williston, VT

The quality of service is quite good. Service appointments are available relatively quickly, they…read moreusually do the work very fast, and they almost always have loaners available. The price is also pretty good, and is usually the same as an independent mechanic, which is great for a dealership.

Another shout out to mini of Burlington! Brought in my mini for an oil change (I know , that's…read moresilly to do that at a dealer but wait!) I also needed to get my wipers replaced and mini wipers are "special" while it was there it was time for it's inspection and discovers the brakes needed some work-but wait I just bought it a few months ago! Guess what? MANAGER WAS AWESOME!! Adjusted the cost and made it right. Love my mini, happy with my service.

INCREDIBLE SERVICE! My husband and I were on vacation in a remote location in the Adirondacks and…read moreour tire was shredded by a massive pothole (arghhh!). Called MINI roadside assistance and they came to our rescue!! Huge thanks to the fantastic team at MINI of Burlington for replacing our tire and getting us back on the road so quickly- you truly saved our vacation and our sanity. Super friendly folks and looks like they have a nice selection of MINIs to choose from...on my second MINI and a huge fan of these great cars, personalized customer service, and all around quality. Highly recommend working with these folks and buying/enjoying a MINI in general.

These guys are the best. You bought a nice car and dealers are rip off's as we all know. They make…read moretake longer than a dealer to do your repair but parts are hard to get these days. Audi's are their specialty's. I have purchased several cars from them over the years and have never been disappointed.

I brought my car here for several years and always paid my bill as soon as it was ready. It was…read morealways ok, nothing impressive but the repairs were generally made as I asked for them to be although waits were usually quite long, which could at times have to do with the availability of parts for the older car I have. This last time Pete Flag had my car for almost a month, and it seems to me he did more to sabotage it than fix anything, and it cost me just shy of $600. This included an oil change, which he charged me $80 for, yet when I got there to pick up the car it was over filled by at least 3/4 of a quart and the oil was not new oil. It was already used oil! I had told Pete that I was going to be looking to sell the car when I had been making the appointment for it. From that point forward he did everything he could to get it from me for next to nothing, knowing full well how money and parts I'd put into it over my almost 9 years of owning this car now. He fouled my spark plugs from running the car in the yard for hours and hours, so that when I went to pick it up it was again, not starting, like the original problem that it had been brought there for. I had to go and buy my own spark plugs and install them in his lot because this was the 3rd day in a row after I had paid of not being to drive the car away. Pete Flag is a hack mechanic, looking back I now realize that he never did the kind of job a real mechanic would do and button things down nicely. He is a used car salesman masquerading as a mechanic. He tried to get my car by calling me claiming, "Someone stopped in and asked about your car here today, want me to just send it for $2,000?" He never intended to fix it, he intended to keep it there and create more problems with the car, then have me abandon it so he could turn around and sell it for a profit. I truly believe he scored my brake rotors, since I got it back from him there has been something up with the brakes. There are other aspects of his work that are also very fishy, like the hose on top of the engine he "deleted" and left a gaping hole on the top of the engine. And he left my car with the spark plugs out the day I went to change them myself, out in the lot, allowing any dirt to fly in that wanted to. He ripped me off and he is a scheister, I recommend staying away from this spider and his web down on Shelburne Rd.

I had a great experience with this shop. They replaced my brakes and rotors and completed a…read morethorough inspection of my vehicle. The team was professional, and took the time to explain everything clearly. The work was completed promptly, and my car now drives like a dream. It's refreshing to find a business that provides quality service without any pressure or surprises. I would definitely recommend them to anyone looking for reliable automotive service, and I'll be returning for future maintenance.

Recently purchased an 06 Camry from Williston Economy and could not be more pleased. Have bought…read moreseveral vehicles over the years from them. Friendly and Patient staff who are extremely knowledgeable. Serviced and Detailed right at this location!

DONT BUY FROM THIS DEALERSHIP: My car buying experience…read moreshould have been straight forward and easy for any of the sales staff. I was pre-approved by my lender; I had researched the make and model of the car I wanted and was ready to purchase. Freedom Nissan in South Burlington, VT had a Mazda that I was interested in buying. This is my experience with this business. Treating me horribly was completely unnecessary. All they do is lie! 1. We sat down with Seth Quittner, who immediately wanted to know about our trade in. I told him that we were interested in test driving the Mazda. He went with us. We noticed the "Blind Spot Prominently Sensor" warning light was on. Seth stated that "it was common with heavy rain or snow" - he got calls about it all the time, no big deal". It was raining quite hard, so we didn't think much of it. That was a LIE! 2. Once I decided to buy the car, there was no negotiating the price. Seth makes it sound like he will take your offer and go back to the owner and ask if they can do it. It's a con game. I watched him do it with other customers. Instead, Kyle Nichols, the manager came out and I got shown a sheet of paper, which has a list of all the Mazda's in the area and they didn't even let me hold it to read it. I was told they have the best pricing. I had already vetted the car with my lender and the price was decent, but this tactic is what they do with everyone. 3. In order to complete the paperwork process, you get taken upstairs. Shain Quartz was being trained on the process by Kyle Nichols. Shain called me a day after I had signed my documents to tell me that he made an error and that I needed to drive back to their office and resign them. I asked him to email me the documents to show what changes he had made. Not only did he not email me, he sent my documents that he made changes to, without me knowing what they were on to my lender. That is illegal. When I spoke with Kyle Nichols about it, his response to me was "Shain is a nice person, he is being trained, how can you hurt his feelings? THAT IS WHAT THEY ALL DO; THEY DEFLECT FROM THE REAL ISSUE AND NEVER GIVE YOU A STRAIGHT ANSWER. 4. On the day I purchased the car, as I was leaving, I noticed the fob was broken. When I asked Seth if they could fix it, he told me they are "NOT A NISSAN DEALERSHIP", THEY ARE A SMALL BUSINESS and that fixing the fob would cost $75.00. I just purchased a car that was over $20,000.00 and they turned fixing the fob into a MAJOR ordeal. I went to Kyle Nichols, who is the manager. He agreed to replace the fob but I had to drive to the Mazda dealership in Montpelier to get it fixed. He paid them directly and I picked up the fob thinking that was the last interaction I would have with this business. I WAS WRONG!!!!!!!!!!! And I found out why I needed to go to the Montpelier location - Freedom Nissan is shady. 5. I made an appointment with the Burlington Mazda dealership to have the sensor looked at. Apparently, Freedom Nissan KNEW THE SENSOR WAS NOT PROPERLY INSTALLED before they put it on the lot for sale. THEY KNOWINGLY SOLD ME A CAR WITH A SAFTEY ISSUE. They got an estimate, chose to put the part in themselves and never had it calibrated. The cause of the sensor not working was due to an accident, which was not disclosed on the car fax sheet. Seth told me it was due to rain! Mazda sold Kyle the part but could not confirm if they had installed it. This situation required me to text Kyle and ask him. Another tactic they use, is only wanting to talk to you on the phone, so nothing is in writing. The lies in our text conversation are mind blowing. Kyle: Freedom Nissan did not do the work on the car; we paid Mazda to repair it. LIE - We don't repair electronics on non-Nissans. We always do the right thing and pay the manufacturer. Another LIE! - I'm working on getting a copy from Mazda I'll report back. If we could chat on the phone real quick - I got a lot of info Me: It was looked at, not fixed at the Mazda dealership. Email it to me please, I was told by Mazda, Freedom Nissan did not complete having it fixed there. They need to know if you put in a new module somewhere else. And if you say you did, why wasn't it calibrated? Kyle: What does Mazda say needs to happen? I misread the internal notes looks like Mazda gave us the module to fix. Me: Are you saying Mazda gave you the part? Kyle: It appears we brought it to Mazda, they sold us a module, then our technician repaired it. Are they requesting for a calibration of this module? This review platform doesnt give me enough space to tell you the rest of the story... they refused to pay for the repair unless I signed a non disclosure / settlement document - I was yelled at - I was told by Mort Shipario that I needed to "Step Back about calling them liars". - which was a threat. I have never been subjected to such unprofessional, unethical, cons like this before - totally discusting.

This dealership knowingly and purposely take advantage of those of us who are naive about car sales…read moreand the partial information they tell you. Sales person, Shain Quartz, mentioned a 30 day/1000 mile grace period for returning the car. Never explained the strict and narrow parameters of the offer. TWO DAYS after purchase I tried to return the car. Only then did I learn how limited the offer was. My mechanic had found issues that will cost me immediately. I am 74, very small income, I cannot afford to spend extra right away. In fact the owner, Mr. Shapiro, not only told me the car was overpriced by them, he laughed and said whatever the market will bear was fair. These guys are the epitome of the Shyster car dealer stereotype.

Excellent. Always professional and courteous!! We have purchased a number of vehicles from them…read more Always satisfied!!

Awesome. I have friends that drive 20 miles to get their work done here b/c these guys are cheap,…read morefriendly, and best of all, HONEST. I swear by these guys.