This company gets good reviews, but I'd never use them. I waited 8 hours for their plumber to show…read moreup, and he never came or called. I was told that they drive by homes and decide whether to show up, or blow off jobs. This happened years ago, and I'm still annoyed.

I called Canestri because my usual plumber dropped off the map. They responded quickly and gave me…read morea comprehensive estimate for sump pump replacement and re-plumbing. As soon as I approved the estimate, they scheduled a date and got the work done! I cannot say enough good things about Canestri plumbing. Everyone I spoke to during the process was courteous and professional. The work was very well done--quick, clean, and thorough. The new pump is great, the connections are solid and well-anchored, and the drainage tie-in works perfectly. I will definitely call on them again!

We contracted with Ceil to remove and replace our central air system because parts to repair our…read morecurrent system would take four months to receive. The Ceil employees showed up at 9:00 AM and completed the entire job in six hours. They were professional, polite, and extremely courtesy in all respects. Before they left they even removed the three window units we had installed to weather the high heat. I gave them five stars and would even give them a higher rating, Ceil is great.

We call Ceil plumbing for all our plumbing needs. My husband trusts them and appreciates their…read moretimely response. They have always beeen helpful and phone call away. We always recommend Ceil plumbing to those that are looking for a reputable plumbing and heating company. Recently, my mother needed a new furnace and they were in and out of there in one day. They did a great job!

We were referred to Cascio by several people in a Facebook group, and I wish I'd found them sooner…read more We had a lot of work done at our home by another company that ultimately was not up to the task. Cascio were able to send someone out within a few days of my initial call and then return a couple days later to do the repair work we needed. Josh was the plumber that completed our work, and we found him to be knowledgeable regarding his craft and respectful of our property. He gave options (where a previous plumber had given none); worked efficiently and cleanly; left the spaces he worked in clean; and made several appropriate recommendations for our new home (such as automatic shutoff for the washer in the basement). Compared to the previous plumber that we have since discontinued using, the price we paid was quite fair. Highly recommend.

Jeff Cascio responded immediately that evening, & by 9 a.m. the next morning, Josh was here to…read morecomplete the job. Professional, great communication, and reasonable pricing. Job well done, & they will be coming back shortly to complete some more projects. A+++

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

placed a emergency call on Saturday to replace a failing well pump. Was told we be called back…read more Monday morning still no call. Called again, was told we would be called back. Two hours later still no call. Had to call another company as this was an emergency. Today is Tuesday and they have never called us back. Very poor business practice.

This is the only plumbing company I will call when we have an issue! Over the weekend, our well…read morepump stopped operating, and our home was without water. Another company gave us an astronomical estimate for replacing the pump and pressure tank. Within hours, Jack had us on his schedule, and the next day, his crew had everything replaced and operational for a fraction of the cost. Everyone was friendly, helpful, competent, and extremely efficient. Hire this company without a second thought! They will exceed your expectations. Thank you, Crawley Plumbing!

Kazounis Plumbing and Heating has been providing excellent plumbing services to us for years. We…read morerecently had a radiator issue that was fixed with minimal disruption or cost. AJ did an outstanding job and we very much appreciate Bill's expertise. Before we contacted Kazounis Plumbing, the company that services our boiler assessed the radiator issue on multiple occasions and failed to identify the cause of the problem. Kazounis Plumbing fixed it in under an hour. Also, the office staff is very courteous and helpful . We highly recommend Kazounis Plumbing and Heating.

I was given their name by an acquaintance as I needed a small plumbing issue fixed. They were very…read moreaccommodating and actually came out that same day. Quick and efficient. The technicians were friendly and professional. They will definitely be my go to plumbers from now on!

Never use this company! Marc the owner is unprofessional and vindictive and the way he handles a…read moredissatisfied customer is to refuse to come and fix what he did not fix correctly in the first place. He installed my boiler (improperly - he continues to insist it was done correctly but 2 heating contractors have now told me the installation was not done correctly) and 2 years later it's costing me a ridiculous amount of money to fix. No one that works for him has any idea what they are doing. I was charged $200 per hour for the technician to sit on the phone in his van with tech support for over 2 hours! For all I know I was being charged $200 per hour for that guy to talk to his girlfriend! This company has no scruples so I wouldn't put it past them! Besides, I didn't realize customers now foot the bill for on the job training! If you have money to burn use this company but money will be the only thing burning if you do - it certainly won't be your boiler!

I never have to look again for a heating and plumbing company!…read more I'm a new homeowner and finding quality people to work on my home has been challenging. I found Q's on Yelp and looked at the reviews and contacted Mark (the owner). He got back to me very quickly! When my furnace had issues they came out same day and the price didn't break my budget. Chris and Mike came out and serviced my furnace, they were professional, quick and efficient. I can't recommend them enough to everyone I know. The prices are great, the wait time wasn't bad and the quality is awesome. Now I don't have to worry about my furnace going into winter. One less worry!!

Everything about these guys is great. They're fairly priced, friendly, honest, reliable, and fast…read more They rescued my heating/cooling unit from the dead after I received a lemon and pumped a couple thousand dollars into (a much larger national company that could not for its life figure out what to do). Broad Brook discovered the leak, patched it, and done, for a fraction of the price. Amazing! I highly recommend their maintenance agreement plan, which covers you for a whole year, making sure things are ship-shape. I've worked with these guys for years, and it's wonderful to support local businesses who do great work! Hooray!

Dennis led my husband and I to believe that Broad Brook could repair our nightmare of a heating…read moresituation caused by another heating service business person. Dennis came to our home, charged us approximately $175.00 for an estimate. The repair work is quite a bit of work and costly, we are well aware. He reassured me his company could do the repairs and even continue to service our boiler. After receiving the estimate, I called and left Dennis a message on October 23, 2017, to have Broad Brook come do the repair work. As of November 14th, 2017 I have yet to hear from Broad Brook. I can't say I am impressed with this company. I definitely feel Dennis had no intention of seeing through with the repair work.