They did an exceptional job. Little weird cuz my roomie scheduled it oddly and without my consent…read more However we proceeded with the install and I could not be more pleased with the entire process. We even took remnants to be used as throw rugs needing bounded on the edges and that was perfect. Recommend this group to anyone. Good people seriously.

Joe and Shelly were so helpful with getting our basement back into comfortable liveable condition…read more They took on a job that the local big box stores wouldn't touch. From the beginning they were friendly, helpful, and professional. They were knowledgeable about which products would suit us best. The installer was just as friendly, professional, and skilled. The time from the estimate to the installation was super quick which we really appreciated. The basement is once again a comfortable place to be. We thank you and all my son's gaming friends thank you too. Our basement is the place to be. The floor must be super cushioned because those boys sure don't mind sleeping until noon on the floor. I can hardly wait until we can do our next flooring project.

Recently I was in a time crunch to have carpet installed. Joshua and his team went above and beyond…read moreto fit me in. Within a day they measured and provided me a competitive quote. The next day, the carpet crew arrived and within several hours wrapped up the job professionally, efficiently and cleaned up after themselves. Communication throughout the process was excellent. Joshua kept us informed, called back when he said he would and was easy to work with. Thanks to Joshua and the team for making a potentially stressful situation easier.

Very responsive, great customer service, quick response time and wonderful work. Prices were…read moreincredibly fair compared to competitors. Highly recommend.

Definitely one of the best carpet cleaners I have ever had. The technician called when he was on…read morethe way. He was prompt, friendly and efficient. Best of all, he did a great job!

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

Location Carpet have always done a great job for me. They are true professionals. I never have to…read moreworry about anything once they start their work. Thank you to all.

This is a great local family owned business! Their kindness and attention to detail makes working…read morewith them easy and informative. I Have used them multiple times and they continue to exceed my expectations both in value and ability to fill large orders quickly. I highly recommend them if you're looking for carpet!

Ok, I said I would give you an update when they finished. Well today was the day. The LVT was…read moreinstalled in 2 days by 1 man, Jeff. He came in, got right to work, moved everything himself... Wham, Bam he was done. Great job. Paid attention to all the details. Was constantly cleaning up after himself. We couldn't ask for more. The finished job is beautiful. Today the carpet guys came to finish one last detail, which was re-stretching the bedroom carpet... perfect finish. Bottom line - "Location Carpet" is the only company I will call or recommend for any kind of floor coverings. If you have a project give them a call.

I went in expecting to get a remnant, but for the same price left with new 2 foot squares I can…read moreeasily trim without handling the entire area's heavy carpet and cutting it around objects. I used adhesive on concrete, but it isn't always needed. Wonderful, helpful people here.

Buyer beware. The only positive part of this experience was the Sales department--and that ended…read morethe moment the contract was signed. From there, everything went downhill. Installation appointments were rescheduled four different times. In less than a year, with minimal use, both the carpet and luxury vinyl plank flooring look like they're a decade old. The floors have cracks, lifting planks, uneven seams, damaged thresholds, and mismatched dark brown plastic trim installed against gray flooring. The bathroom installation was the worst part. The installer reused an old toilet wax ring instead of installing a new one, causing a leak that damaged the new wood subfloor and leaked into the basement. They also failed to install flooring under the vanity. The damage cost us over $3,000 to repair. When we repeatedly contacted the company, it took months for them to respond. Their "repair" involved ripping out the brand-new subfloor and piecing it back together. The carpet also began wearing out in less than six months, and we were simply told they "don't do patchwork." This flooring was installed for my 85-year-old mother. Instead of standing behind their workmanship, management made the experience even worse. Dionte, from the Twinsburg office, was argumentative, refused to provide his supervisor's contact information, and promised reimbursement that never happened. Instead of covering the more than $3,000 in damages, the company offered only $500--and only if my mother signed a release giving up any further claims. This company failed in its installation, customer service, and warranty support. I cannot recommend them and will be filing complaints with the appropriate state agencies. (It's also worth mentioning they covered the water line hole and line itself under the refrigerator) .

My experience with Empire started out wonderful with the salesman David Gibson, he was on time,…read moreprepared and was able to stay within our budget. Because we had other projects going on in our home he was able to get us the perfect date so the flooring project wouldn't interfere with the kitchen project. The floor installation took a dive, when the installer ran out of material and floor. A job that was promised to be completed took 5 months, reschedule, lack of material, poor installation, slow and to top it off the installer smell of Marijuana. Making a complaint was difficult, I kept putting in tickets for Empire to keep sending the same in installer and I could not cancel because the had already charge my card. I would NEVER recommend Empire to family or friends.

Starts off great with an engaging and welcoming "sales" associate and manager…read more Overpromising. Spend over $30k+ and think they would actually care and attempt to make it right. Difficult to get responses and answers and still waiting. Beware.

It's a Monday morning 8 o'clock. And I was running to home depot to pick up a couple supplies for a…read moreproject today. Entering the plaza from route 18 there's a 2 lane road. There was a floorz truck next to me on the left side. As we get close to the stop sign he speeds up and pulls in front of me so that he could be in the Straight lane instead of the left turn lane. Absolutely no reason to cut me off. Turns out where both pulling into home depot. And on the corner of the plaza there is the floor material company with the same name as what's on this truck. I will never shop there. There was no one around, no 1 else on the road, absolutely no reason to speed up and cut me off. Other than hes a jerk. Don't buy from this company. People show their true colours when they think no one is watching.

This will be my 43rd year of using Arslanian Bros. and my second home. This should be the best…read morerecommendation I could possibly give for this fine company! Dick Spurney

I had a large shag-style rug that had definitely seen better days, so I started looking for a…read morecompany to clean it. After seeing Arslanian Brothers' commercials for years, I finally decided to give them a call to learn more about their services. I was pleasantly surprised by how affordable their quote was and how quickly they were able to schedule my pickup. The team arrived right on time during the designated window, and the two gentlemen who came were professional, courteous, and efficient. My rug was returned the following week by a different team member who was just as professional as the ones who picked it up. I couldn't have been happier with the results. My two main hopes were that the matted areas would be re-fluffed and that the rug would return to its original cream color. When I unrolled it, it looked fantastic--fresh, clean, and beautifully restored. I'm so glad they were able to breathe new life into it and extend its lifespan. I will absolutely use Arslanian Brothers again!