I would not do business with this company. They sold me carpet with the understanding that it would…read morebe ready to install on a determined date. I had to postpone from the original date, as the drywall installation wasn't complete. In spite of the additional time (7 data) they said the carpet was back ordered and would not even ship to the wholesaler for 2 more weeks. They asked that I go to their wholesaler and choose a new carpet. The only carpet that was similar and in stock was a much lesser quality and the warranty was 7 years instead of 25 years. However, they wanted to charge me the same amount as the original carpet order. I canceled the agreement and requested a refund. They've not refunded my deposit ($2500) in spite of several requests. I've filed a dispute with American Express. Ironically, I'm having the same carpet from the wholesaler installed by another company, removal, carpet and pad for $1600 less than RENEW FLOORING was charging me. It's very sad this has had to become an issue of public matter, but that's the consequence of disreputable service. #baitandswitch #refusingtorefund #renewflooring

10 stars if I could do that! We were on a huge deadline to get flooring done and Renew Floors came…read morethru. Hassle free and very very very excellent work was done. And so fast!!! Can't say enough good things about these guys. Jalife, Kevin, and Jose were just the best and we can't wait to work with this company again on our next project!!

from start to finish I had a great experience with josh and all his team. great selection at a wide…read morerange of price points, flexible on timing, great communication, and a beautiful finished product! we had our basement carpeted and the team (robin and Chris) who installed it were wonderful - efficient, kind, professional. Would definitely recommend carpet capitol to anyone who asks.

Honestly some of the best customer service I've ever had. I told them my budget and my timeline and…read morethey listened. The install couldn't have gone smoother. Overall a really good experience.

Living close to Permanent Floors Carpet One, and in need of new bedroom carpet, I thought I would…read morecheck them out. My experience was unorthodox but really enjoyable. I stopped in and worked with Shelly who seems to take care of nearly everything at the store. She was helpful, providing me with a lot of information and encouraging me to take samples home with me to see how they'd look in the rooms. I came back a few days later and placed my order. Shelly was not in at the time but called me the very next morning to process the order. When I wasn't able to speak because I was in a meeting, she texted with me to ensure that the order was placed ASAP. I ordered the carpet on a Friday and it was installed the following Wednesday. The installer was professional and patient, answering my millions of questions. I would definitely recommend Permanent Floors Carpet One and would purchase from them again without hesitation!

I work in a small home office and we needed the first floor of our carpet replaced before a big out…read moreof town client was due to visit and this work needed to be done very quickly. All was well at first. They came out right away and quoted me at $2500 and ensured that if I placed the order now they would have plenty of time to receive and install the carpet before our big visit. Once I agreed and they charged my card the down payment, I get a phone call almost a week later telling me that their distributor mis-quoted and that the new price is $3300. I was upset because I felt like this was a bait and switch since they knew I was in a bind, plus I didn't see how it was our fault that they didn't get their numbers correct. If our business misquoted our clients you better believe we would be eating that cost. However, we eventually negotiated to split the increase and he ensured me that all was well with our deadline. Two days before they are scheduled to install, four days before my deadline, they tell me that they can't get the carpet in time even though UPS offers NDA and Saturday delivery. They threw their distributor under the bus yet refused to let me contact them to see if I could get the carpet shipped direct through our UPS account. They were completely unwilling to work with me on installing another day and gave me no other options. I could tell that they didn't want to do the work due to their previous mistakes making the job less profitable for them. I understand that to a point, but as a I now have to explain to my boss why the carpet is not being replaced it's my ass on the line. Bottom Line: Shady business practices that will leave you in the lurch.

Family owned Polite…read moreFriendly Helpful Educational Willing to answer lots of questions No high pressure sales

I will give store a 0 raising when I went in and I told the girl that I was only looking for…read morethe material she had someone come out and measure for us and he measured everything and gave us a bill of $12,000 when I went back and told I didn't need his installation and they were charging too much. The bill went down to 3000. I bought a quarter corner around and it was too short by the person their professional measurement measuring Person and they refuse to take it back because it was measured incorrectly.mayfield Hts store

what a great job on our whole-house carpet cleaning. would highly recommend! Danny was…read moreprofessional and easy to work with.

Danny was great to work with! He was very responsive, worked quickly, and did an amazing job. Our…read morefloors were pretty rough when we bought the house, but they're now shiny and look exactly like we wanted them to. Very happy with our results!

Best online company I have worked with. The products are great , the measurement tools are very…read morehelpful and the flooring arrived sooner than expected and in perfect condition. I would highly recommend them.

The product I ordered said "PRO Galaxy Series" in the online description, but I received a box that…read moresaid "Coretec Original" I called Coretec and they confirmed "Pro" and "Original" are two different product lines made from different materials. Holding them side by side they feel different in your hands and are different shades as well (although both considered "elliptical oak"). Best Laminate insists this is not an error on their part and it is just made in different places. I was trying to match the "Pro" flooring I have. Nowhere on the online listing does it say the word "Original", but it does say "Pro". I feel this was an error on their part. I did not order a swatch because it said "Pro" and the number/color matched. They are allowing me to return it, but I do have to pay shipping both ways which will come out to be about $300-400. This was a huge hit for me being a single mom of 3 already having to pay for the floor restoration after a water leak. PLEASE order a sample before buying from them to be sure that it matches. I would honestly check your local stores rather than order from Best Laminate. They charged me 630+ the shipping for what my local Carpet Exchange gave me for $350 total and shipping wasn't necessary.

Jessie and Brian did amazing work on our floors! They are both personable, professional, and…read moreflexible. Brian kept me informed and updated on the process and timelines the entire time he was here. He was very tidy and efficient. Jessie provided great advice on maintaining and even went above and beyond to accommodate equipment for us to move our furniture when she wasn't obligated to. I immensely support Jessie and everything she and her company stand for, and couldn't recommend Cle Hardwood enough!

Great experience with Cleveland Hardwood Restoration! Jessie really knows her stuff and gave me…read moregreat advice during our initial consult. Her team beautifully restored the floors in my bedroom and I couldn't be happier with their work. The team is friendly, communicative and reliable and they do a fantastic job at a very fair price. Could not recommend them more!

Excellent professional service. They turned a drab garage floor into a garage floor that we love to…read moreshow off to our friends and family. We wished we would have had our floor done sooner. We definitely recommend J &P Coatings.

Did a wonderful job on both my porch and basement they were…read morehere promptly and took pride in their work I am very pleased thanks, Betty fluharty