Used this company while my normal company was booked for an event in our area. It was such a busy weekend and everyone was booked. In the middle of booking a limo bus, it was reserved. I paid for the next avaible bus which was an executive bus. I will share that this is NOT what arrived at the time of our event. Our trip reservation was chartered out to the NOLA tour company and a tour bus was sent. I will say they rectified my concerns afterwards but overall I didn't appreciated receiving something I had not ordered for homecoming transportation. Overall the driver for NOLA tour Terrance was superb. read more

Burton Transit - Party Bus Rentals Near Me - New Orleans, Louisiana

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Be really careful. We asked for a transportation to and from a tourist attraction with 90 mins onsite. They quoted - we accepted, not realising that the 3 hours they said it would take would only allow 30 mins onsite. They billed us for an addition hour and politely told us we should have checked the travel time ourselves. read more

Absolutely amazing! Our driver Nelson was great and very professional. He was a very safe and courteous driver. My entire experience with their customer was the best! I highly recommend them and will use the every time I am in New Orleans! Perfection! read more

Burton Transit - Our pickup vehicle from the airport - Party Bus Rentals Near Me - New Orleans, Louisiana

Good option for a relaxing return airport transfer. I wanted to save time with the hassle of getting a taxi or rideshare on my return back to the airport and splurge a little bit on my birthday trip so I opted for car service. I made reservations about a week before for an early pick up. I got a quote fairly quickly and booked my return journey from the French Quarter to the Airport. I got a message a couple days to confirm my pick up and since New Orlean's airport is not crazy busy like it is in Austin, I was able to bump the time for pick up a little later in the morning to get a little more sleep. The ride back was perfect. We got a SUV pick up that came about 5 minuites early to make sure they were on time. The ride was fantastic - a black Escalade SUV is always comfy especially with the bumpy streets in the French Quarter. The driver was very friendly and we all had a great conversation that was stress free back to the airport. If you can splurge a little, car service is the way to go. read more

Burton Transit nailed our rides to and from the New Orleans airport! Our driver, Darryan was perfect. Friendly and on time, he made us feel real comfortable right off the bat! Met us near our baggage claim and took my wife's suitcases to ease her walk. Very safe driver, polite, professional and knew the streets as we had to negotiate the Mardi Gras traffic. Darryan knew the history of the city and great recommendations of activities and food which we took his advise!!! Our vehicle was spotless inside and out and rode very nice. We had some changes in our flight time and so we notified the office which they responded immediately to acknowledge our time change, yes, the office staff was outstanding! We highly endorse Burton transit when New Orleans!!! read more

We made reservations through Burton Transit and they cancelled on us without notice. Would it not have been for a member of our group who called ahead to confirm our pickup time day of, we would never have known our transportation was cancelled. When we spoke to Burton, they claimed they had sent the cancellation notice to the email we provided, but we confirmed the email was never sent, nor did they call or leave a message. Unfortunately, this was a very unprofessional experience. read more

It pains me to review this company in my city. Why? Because love the city that welcomed my family and me when we moved to the U.S. I grew up and absolutely fell in love with my NOLA and now that I've relocated, I brag about my city every chance I get. My initial plan was to travel out-of-state with our party of 30+ which fell through since 4 of my nieces simultaneously were with child. I changed courses and decided to celebrate locally. Burton became a part of my plans. I called and spoke with Jen who was pleasant and we discussed the following: 1. Prívate NOLA City Tour 2. Party of 28 (later became 30) 3. Date: May 6th 4. My preference for a Spanish speaking driver/tour guide which she stated they had one. 5. Pickup date, time and location 6. Drop off location and time I was sent my reservation confirmation/receipt for $1,260.44. The next day I thought of a few additional additions such as balloons, etc. and emailed Jen at 2:54pm but I didn't get a reply until 11:05pm. She answered my questions and stated she would provide me with a quote for the additional items. I never received the quote. I called the next day (May 6th) to confirm that we would have a Spanish speaking driver and I asked if the driver could pick us up 15-minutes later due to inclement weather. I wanted to make sure my mom had ample time because of the rain. The young lady I spoke with stated that Burton Transportation does not have ANY Spanish speaking driver/tour guides. Why didn't Jen just say that instead of having me believe that they had a driver who spoke Spanish? The young lady said that she would notify the driver about picking us up 30-minutes later. I then asked, "he will pick us up, right?" She confirmed that we would get picked up at 3pm. At 2:45pm I received a text message saying that our driver was on his way. Everyone scrambled together eager to board our limousine bus...3:30pm we're still waiting. My son decided he would drive to the office but when he arrived, no one was there. He and I began calling until he finally reached someone who said that I called and canceled our tour. Needless to say, I was livid! Someone dropped the ball and ruined my plans to celebrate my mom the way she deserved to be celebrated. Why and how in the world would I cancel my mother's 80TH BIRTHDAY CELEBRATION??? If I canceled then ahi in the world would I receive a text message stated our driver was on his way. We spoke with another representative who began asking me a slew of questions and I could tell that she was also upset. She was upset because she knew that what happened was wrong! She was upset because of we were going through. I wish I could find my notes to shout her out. Now it's 4:30pm and we only had an hour left because we needed to be at the New Orleans cruise by 5:30-5:45pm SMH. She did everything in her power to put a smile on our faces. She found a driver to come and pick us up and I thanked her so much for doing her very best to help us. Our driver was quiet and seemed perturbed initially but he quickly pepped up once he heard how fun and exciting my crew were, lol. We laughed the entire 45-minutes to an hour!!! Our driver was such a sweet soul and he was amazing. He later said we made his day! My heart was happy had it not been for the young lady who took charge and our driver, I would have given less than a star if I could. Burton and Jen...do better. Your customers deserve BETTER! read more

Worst service. I prepaid for a ride from airport to hotel for a group that cost me $300 and they did not show up at the airport. I called and the operator put me on hold so they could find where the driver was and after 30 minutes on hold, they hung up. I called and members of my group called and left messages and we all went to voicemail. Until now I have not gotten a call back for my refund that I emailed them ti request for. These people will take your money and never show up. Dint use them as they are a fraud read more

Beware of hidden fees&charges of this car service. They have charged me $150 for 10 minutes of loading time under "OT/Wait Time". Although I wanted to communicate and ask that there must be a mistake by calculating this "waiting time" and refund that extra amount, they never responded my email. Never going to work with such company again and will let others know what they could face. Be careful!!! read more

They canceled our booking and left 10 people stranded with no call or email to let us know beforehand. When we called, the lady said our she didn't know why our booking was canceled. read more

Burton was absolutely amazing! I was there for Mardi Gras and needed a ride to the convention center from downtown during the parades for the ball. No one else would agree to pick me up due to the closed off roads for parades. Not only did they agree to pick me up, they arrived at an appropriately early time and the driver was amazing and knew the roads like the back of his hand. Very professional and kind. They got me there safe and on time during the most chaotic night in New Orleans. I'll definitely be using them every Mardi Gras! read more

I hired them last year for our Mardi Gras ball and then again this year. They didn't make me pay for the whole time that I was in the ball, but rather only for the drop off and the pick up, so the pricing was great. On top of that, they were always early and the drivers I've had have not only been personable. They are the type of service industry workers who are committed to providing as good an experience as is possible. This year our driver, named Darien, went way, way above the call of duty when we got caught in high water. He was so calm and determined to get us out the jam. I could not have asked him to be more committed to taking care of us that night. I'll be calling again. read more

I called and spoke to Mr Nelson. I had a large group of 14 people traveling into New Orleans. Mr Nelson made the transportation process for us really easy! We were picked up in two large vans that were very comfortable. Mr Nelson was waiting for me at the airport and maintained great communication throughout our entire trip ensuring we did not worry at all about getting to or from the airport! The drivers were outstanding and very informative when we asked questions as for most of this was our first time to New Orleans. If you are looking for a good transportation company and someone who will work for you to get the job done professionally, correctly and with a worry free process then you have found it at Burton Transport! Just ask for Mr Nelson and tell him Ray sent you his way! read more

Very good and reliable!! We arrived on Christmas night and they were at baggage claim waiting for us. I chose them based on the reviews on Trip Advisor and I was not disappointed. They provided excellent round trip service from the airport to our hotel and back. On time, friendly and just all around great customer service. I wouldn't hesitate to contact them again when I arrive in New Orleans. Safety is my number 1 concern and I definitely felt safe with their services. read more

We were so beyond happy with Burton Transit for picking us up after our wedding and delivery us to our reception at the court of the Two Sisters. Not only did he pick us up exactly where we asked but even allowed us to have the time to go get a drink and bring it with us for the ride. Was super accommodating, extremely clean vehicle and the service was beyond stellar. Next time we're New Orleans we're going to use them for a date night. Seriously people. We couldn't have been happier. read more

Burton Transit - Ben & Kaitlyn, newlyweds. - Party Bus Rentals Near Me - New Orleans, Louisiana

Where can I start? Derek and the entire Burton transit team were nothing but prompt, professional, courteous, and went above and beyond the call of duty. When picking me up at the airport Derek would not leave me off of the phone until I physically saw him so I would not get lost. I was so impressed that we booked a tour of Oak Alley plantation with them as well. Derek was rich in history and knowledge of the area and I thoroughly enjoyed every minute of the trip. You are truly missing out on a quality company if you do not choose them for your transportation needs. read more

I'm a little late in getting this posted because I've been sick. However, I didn't want to let anymore time pass w/o letting potential customers know how accommodating this company was during our stay. They picked us up from the airport and even gave us tips on some of the better eateries in the area. And when we got caught in a hurricane situation back in July, and were trying to exit NOLA, they made sure they took care of me & my friends and got us to the airport before everything started to shut down in the city. The drivers were all friendly and professional. I recommend this transit company wholeheartedly. Their prices R competitive, and they went out of their way for unplanned requests. read more

I had a wonderful ride. My driver was waiting even though my flight got in 20 minutes early. I felt safe and taken care of!

Burton Transit was amazing! Me and my mama enjoyed the hospitality and timeliness of the dad and son duo. Every time I come to Louisiana I'm booking with them, and anytime someone I know is going to NOLA I'm referring them to you guys! Thank you, thank you!! read more

My girls and I used Burton Transit for our Essence Festival getaway. They were timely and personal. Their vehicles were clean and comfortably accommodated our party. I am so glad my friend referred me to this transportation company. I will definitely use them again for my next NOLA visit. read more

We took Burton from the airport to our hotel and back. Absolutely loved both drivers we had! Clean cars and such fun conversation. Both drivers were also sure to text or call us with any updates and were early to both locations. I highly recommend! read more

Friendly and courteous people all around at Burton Transport. Didn't realize they also did NOLA tours as well. Will definitely use them again on our next visit to New Orleans! read more

Burton Transit provided exceptional service to our group during our trip to NOLA. Our group of 10 were originally on the same flight but due to the FAA grounding all Boeing 737 planes, our flight was canceled which forced us to scramble and get flights arriving all on different times. So I called Nelson and told him our situation and he accommodated our different flight schedules and changes to our reservation. He was so courteous and professional. We were so happy to have found this transportation company!! I highly recommend them! read more

My 17 year old niece was meeting us in New Orleans for Thanksgiving and her mom didn't like the idea of her taking a taxi from the airport on her own. The compromise was to hire a female driver and, of the five car services that I found on Yelp, Burton was the only one that could accommodate this request - at the lowest rate! I really appreciate all of Ashley's help making this happen. read more

I can't say enough about Burton Transit. Professional, polite, timely and friendly. Used Burton Transit for rides to and from MSY. Loved their service- awesome car service!! read more

Great service. Got us to airport and back on time and also gave us a tour of the city and a little history lesson on the way. Keep up the good work we will definitely use your service next time we are in New Orleans. read more

I got in a week ago and Burton picked me up at the airport and whisked me off to the Amtrak station to continue my journey to my sister's place in McComb. I was delighted to see Nelson again since he was the driver on this run (we couldn't decide if this was my fourth or fifth trip with Burton), and we caught up on what's been happening since the last time I used their service. I don't know if you are allowed to leave two reviews but I wanted to add that when you ride with Burton, it's not a transport company...you're riding with family! I'll catch you guys on the way back through (hint: when you decide to open at a second sight, I strongly urge you to consider San Diego...it'd be nice to have family out there with me!). read more

Just returned from a trip to New Orleans where we had the pleasure of meeting Nelson. Great service, great conversation, new friend. I would definitely use Burton Transit again and recommend them. read more

Provided great service and information during our tour of New Orleans

Well I haven't hire them but definitely the drivers need to be professional and know driving rules and common sense. Oct 17, 2018 Wendy's at Causeway 1pm the driver decided to park at the door blocking the drive through line and pedestrian entrance and having plenty parking spots available. The driver also had to move back and forth to let the parked cars backing up. Really there's no sense on this! read more

Sucks!!! Are flight was delayed and we let them know. When we arrived we were told that we went over are two hour window. On the website it say 24/7. We were forced to find other transportation. Horrible experience!! Never again read more

Super, easy and dependable shuttle - had a wonderful, friendly gentleman driver. Family owned business - highly recommend!!

We used them three times while visiting NOLA. Professional and on time no waiting. Pick up at airport was a breeze driver called us as we were getting our luggage. Our flight was delayed and there was no problem they worked with us and had our flight information so we didn't have to worry about it. Our SUV was clean both inside and out. We will definitely use them again, also answered my calls and questions prior to our arrival and after. They know what they are doing! 100% professional company with professional people from phones to drivers. read more

Quick and easy transportation to/from NOLA airport. Drivers were SO professional and friendly. They had availability for a reasonable price even when competitors were fully booked during a conference. I'm so thankful I found them and highly recommend for anyone needing transport in NOLA. Thank you Burton for making the airport transfer process easy! read more

Better late then never...we visited NOLA a few weeks ago and Burton was great! I will use them anytime I go to NOLA. They're on time. They communicate in advance and send text reminders regarding pick up AND drop off. This is a family owned business as well and they made us feel very welcomed! I also found out I could contact them for transportation in ANY state and they can connect us with a ride anywhere. I usually take Uber/Lyft but the surcharges were ridiculous! We could upgrade to a black car or limo based on Uber's surcharge. I appreciate working with nice folks like Burton. read more

Our driver was very excellent he provided us with knowledge of NOLA, would recommend him for our next trip to NOLA

I used Burton Transit to get from the airport to my downtown hotel and back to the airport at the end of the week. Very pleased with the professional, reliable service. Had Josh both times, and he was great! He provided tips and suggestions about the area, things to do, places to eat, and other helpful information. Great value for the $. read more

This is a small, family-owned business providing excellent transfer services in their area. Nelson was an absolute pleasure to have in our service! Nelson was wonderful, professional, informative, and provided great background information about the area, history and challenges of living in New Orleans post-Katrina. He was always prompt, ensured safety when transporting my family (even going so far as to provided a booster seat for my toddler), and provided great recommendations of venues and activities to check out while visiting. We came to NOLA for a cruise, but it just so happened that French Quarter Festival coincided with our visit and Nelson highly recommended it. My family and I had an absolute blast taking in all of the culture, wonderful food and amazingly talented and lively people of New Orleans! We can't wait to return and will definitely be using your services again in the near future. read more

Nelson was amazing! He rescued us when we couldn't get an Uber after Jazz fest. Nelson was so polite and accommodating that we ended up using him and his company for all of our transportation needs during our stay. read more