Old & Cold Chicken...Cold Rolls... Bad manager with no customer service skills named L. Our order was $44 and food was old & cold.

Cannot say enough bad things about them here. Every other Bush's is incredible but this one always messes up your order and tastes weird. Biggest complaint I have is today they gave my card to someone else who proceeded to take 45 minutes to get back and give the card to me when they said they'd only take 20 max. What could they have done with my card in that time due to carelessness among the Bush's employees?? To add insult to injury, the manager then ASKED ME WHAT I ORDERED TO RECHARGE IT TO MY CARD. The jerk didn't even refund me for the other person's meal which they already charged me for. This was entirely the manager there. The only good things he had to say was about how he knows a lot of people. Was he trying to make me thankful for him after his careless mistake that led to my credit card information being stolen? The manager barely apologized and after taking almost a hour and a half out of my day over this mistake, he didn't do anything to make up for it and all that happened was I received cold food, was out for meals I didn't even order or receive and lost my credit card information. This manager needs to be fired, that is no way to do good customer relations. I will never be coming back to this location unless major employment changes occur. read more

Best Bush's Chicken I've ever been to clean, friendly staff great ambience. They gave me more food than I could eat, and the quality of the food was five star in itself. Would highly recommend the gizzards! Freshly cooked and the food wasn't just sitting around. read more

Tenders were raw, and the manager did not believe me, because there had not been no complaints today. I couldn't leave my job at this time. The manager wanted me to take them back to the store. I was not able too leave. read more

I came through a few weeks prior to this visit and was yelled at to move forward even though there weren't many people behind me. Fast forward to this visit i moved forward to the other vehicle in the drive through. Two vehicles who pulled up behind me got to order and be served before anyone even asked if i had been helped. I had to call the store to tell them i hadn't been helped and still watched another car get to order before me. Then i get back to work and i for the most rubbery greesy tenders that were tiny. Completely disappointed. read more

Everyone in my office here has either raved about Bush's or made a comment when someone else brought it in "hey! I love those!" haha I forgot my frozen lunch today so I drove by to pick some up. The drive through thing was kind of interesting to me. The workers come out to your car and take your order; I didn't actually see a menu until I pulled around the side of the building, so I just ordered the same thing as my coworker. Got back to work and opened the box to see chicken strips that look exactly like Golden Chick! Tasted the same too! The cons though are the roll doesn't taste fresh as G.C., the fries are crinkle, and they don't have zinger powder. Bush's is a-ok. ...oh nevermind, my coworker said they have serendipity? but they didn't ask me if i wanted it, so i had no idea. read more

If you go north of Georgetown you will notice two things. First, you have made a grave mistake, and it is time to evaluate your life choices. Secondly, there is a particular fast food chain that literally encompasses the landscape. You guessed it...Bush's chicken. So, I have heard so much about this place in the last few years. I was a bit giddy to walk into their restaurant. I lead a simple life, obviously. You want to know my opinion? Well, It was like walking into a dilapidated Golden Chick. It truly was. floor tile peeling. Booths broken. Ceiling tiles falling apart. There was even a woman in the drive thru, that had walked up, and was arguing through the window. Why yes, i was in Waco, how did you guess? Food opinion: Eh, it was, again, not too much unlike a Golden Chick. The only thing that made it different was the seasoning salt. That's about it. I can say this though. The staff was super helpful. For a group of young people working fast food, they were friendly, and quick. It kind of made up for the fact that I felt that I was in a horror flick in the broken down restroom. All in all, eh. It was ok. My friend's hype things up way too much. read more

I grew up in Waco and watched this place change names like twice but the food has always been outstanding! I have moved to many different places and tried tons of different kinds of foods but this is the ONLY place I crave to this day. Whenever I'm even near Waco, I will take a detour to the nearest Gold-N-Crisp Chicken. read more

Great choice for livers and chicken, mashed potato green beans above average, service was very good, pretty clean friendly place to eat. Will return!!!!! read more

Well where do we begin... Um let's rethink this...oh yes! I was on my way to Austin driving through Waco and really wanting something "chickeny". I would always drive past this place in West and though I'd give it a try. I show up after a hellish thunderstorm and I mean I'm driving in the "eye of the storm" where it's so ruff you can't see out your window. and no where to pull over for cover. I come up on Waco (Thank God, I'm still alive! Time for some chicken!) I pull in, I walk in. First thing that comes to mind is "what the hell is that smell" it smelled way worst than the fish isle at Central Market. It couldn't have been chicken! What the hell screw it, deal with it, I'm starving. I order a small plate consisting of 1 Thigh, Mac and cheese side with a roll and a sweet ice tea that was under a buck! Everyone raves about the tea here is wasn't that great..but what about the chicken? oh yes, order up, grab my tray, go make my way to a booth. I look at my tray and the chicken looks like it had been fried and sat under a heat lamp for over 10 years. Seriously..it looked like something not so appetizing but I dug at it! No knives here, just use 2 forks. ok, I can manage but something to "saw" the muscle with would be nice otherwise I'm getting hot grease squirged into my eye. While the tenderness of the meat was ok, it didn't have much flavor. Mac and cheese? Just as bad as Dickies BBQ taste like it came out a bag and placed in a pot of hot water. Kraft tastes better! The roll tasted store bought and not fresh baked like Dickies does, no butter either just a lame dry dinner roll. So all in all I've had better for fried chicken as the quest for the best still goes on... bottom line: Is this place worth eating at? NO. Although the great customer service and price I paid is what gets the 3 stars here. My 1-piece plate and 32oz. tea came out to only $4.33! Not bad... read more

I love the chicken from here its delicious, everytime im in the area ( which is not often:( ) I try and stop by. They give you big pieces of chicken and the rolls, and sweet tea are sooo good. I also like that they are really quick with your order and have extra staff outside taking orders in there 3 drive thru lanes. read more

This Bush's Chicken location is very good. The food comes fast and is always hot. Every meal that I've had was delicious and was just how I expected. The restrooms are clean every time I go, which is nice because most fast food restrooms are not always the best kept. My only complaint is that the tables are not constantly cleaned, which can be a little off putting. Other than that, this place is a great place to eat. read more

It's just... ok, I have had much better. I will say they have their act together (much better than KFC or Church's, where you can wait 45 minutes to get your order) and are very fast, friendly and efficient. As far as I'm concerned they have the best okra, and the tea (which I can easily make at home) is pretty fresh, but that's where it ends. The chicken itself is rather bland to me, not much in the way of seasonings, and not something I find myself craving, unlike Church's. Personally, I would rather go through the hassle of cooking up a mess at home and have really great tasting chicken, but I suppose in a pinch it isn't all that bad, just don't go with high expectations. read more

I love this place because of the assistant manager Koby! Best corn nuggiessssszs ever!

Bad service... actually no service... lobby closed even though it says they close at 10:00 pm.. we stopped by at 8:15. I called store and the so called manager was rude. They said they closed early to clean the kitchen but they were still serving at drive thru...will never go back read more

Not only were they out of most of the sides at 3 in the afternoon, but the place was alarmingly dirty for a restaurant. The local health inspector needs to pay a visit. read more

I used to come here after church to get some chicken strips, okras, and teas. Not the healthiest food, but it was good. Fast service too.