Originally starting on this road of finding a house, I was sick of dealing with other realtors who…read moreonly wanted a paycheck rather than delivering top quality customer service, I mean after all when you have life savings being spent I feel that is the least they can do; that is why I decided to go with the Stern Team (based off of reviews and hearing ads). Throughout the process everything seemed to be fine, but as the process grew I became weary that this would just be the same old same old. My wife and I were the ones who found our house not the realtor, I was the one setting up all the appointments, not the realtor and before long I was wondering what it was she was really doing to earn her commission at the end of the day. To her defense she is very nice, and what seemed to be knowledgeable of the market, and she did do the negotiations with the seller (only because I cannot). After everything had been done and we were going to close, I come to find out my realtor was going to be out of town when closing was happening, and she would not be around to give us the keys. She told me that she would go and get the keys and hide them on the property and let me know where they were ones we were funded and recorded. Well that time came and went and wondered where the keys to our new home were.... Well I tried calling her and texting her and no answer, I waited a few hours with no call or text back so I called another realtor in her office, and no one in her office knew anything about what I was talking about. She did not let anyone know what was going on. I then had to convince another realtor in her office to meet me at the house to see if the keys were in the lock box, which I could tell he was very bothered by my request. I was finally able to get a hold of the keys to the house. On top of all of this our realtor didn't give us as much as even a thank you card. Every realtor I have dealt with and every realtor family or friends have dealt with have always given a congratulations gift of some sort as a thank you for the business (even the worst realtors I have dealt with have done this). After all of that I realized that the Stern team is no different than any other realtor and the customer is nothing more than a paycheck to them. I will never go with this team again nor will I ever refer them to anyone I know. Also to let everyone know they charge a "fee" to hire their team, well I can see this fee is nothing more than to get more money out of you. BEWARE!

I was really scared to try to purchase a home agree a really bad and costly experience that…read morehappened a year prior. I had got to know Rick Dalrymple a little through the year and really liked his demeanor and his honesty. He was always willing to answer questions but not be pushy. We found my grandma's home back on the market, and wanted to bring it back into the family... good memories. We approached Rick and he and his team were right on it! It was bank owned this time and he forewarned us that it could take months for us to work with the bank who owned it. We weren't in a rush so not a problem. He kept us up to date every step if the way. He even allowed us to include a letter about the meaning of the house to us in the offer. He was always there for us to text or call. Long story short, he and his team got us approved and we got the house. It was so painless compared to our previous experience. I highly recommend Rick and his team, they carry the traits I expect: honest, open, always answers questions, always on time, and high integrity! Thanks Rick!

Those who read reviews deserve to know the background and perspective of those writing the review…read more My wife and I planned to move to Salt Lake City and wanted to form a relationship with a buyer's agent. We have some experience with realtors, having bought and sold 11 homes in 6 states. We are both attorneys, and I have a Ph.D. in Economics. We interviewed 5 realtors who had been recommended to use by people we trust in the area. We came to the interviews with skepticism toward the typical self-serving bombast that we had so frequently heard from realtors, but at the same time with a desire to find someone in whom we could place trust to take our interests and needs seriously. We anticipated difficulty in finding that person because, on the one hand, by this time in our lives we have definite tastes that we wish to have fulfilled and at the same time, we were not wanting to buy a property that would result in a huge commission for whoever represented us. Fortunately, we found Patrick Howells. He is one-of-a-kind. We made a great choice; Patrick is a gifted listener; he really heard our expressed needs. In addition he worked tirelessly to meet them. Our relationship with Patrick lasted for a complete year. During that time, we would often muse about our difficulty in understanding why we were receiving the kind of treatment that we would have thought would be given only to large commercial purchasers of multi-million dollar properties who would result in commissions for the realtor that would pay college costs for multiple children. But as we came to learn, Patrick gives that kind of service because that is the kind of person he is. We cannot say too much about the high quality of his character and the deep knowledge he possesses of the Salt Lake City real estate market. After interacting with him so frequently, I believe any of us would be lucky to have him for a neighbor or friend. He lives by a credo of treating his customers with the same kind of devotion we bring to a friendship. We recommend him as your realtor with no hesitation. He is terrific. Neil Browne

My association with Patrick Howells began when my son was looking for a home in Highland Utah…read more Consequently, when I decided that I was going to retire and move to Utah, I began working with Patrick long distance from Virginia. Patrick began sending me listings of homes for sale in order for me to get a good idea of what was available and where I might want to live. It took me 10 months to sell my house in Va, and through that very frustrating experience, Patrick was always so upbeat and reassuring that all would end well. Fast forward to May 2015, I arrived from Va, Patrick immediately began scheduling appointments for me to look for my retirement home. It took several months to find a house that would work for me, and throughout this whole experience, I could not have asked for a more knowledgeable realtor who knows the market; has such a good understanding of the building industry, and code, and never tried to pressure me. You will not regret choosing Howells & Company; Patrick will give you the best service.

This guy is terrible. No follow through. He was the seller's agent and spent a lot of time…read morecomplaining about her. And on our end we spent 6 weeks after closing asking for the keys. We finally had to rekey the condo. No info about HOA, or other details about the place (parking spots, etc) even after asking specifically. No info passed on to the tenants as requested, does not even answer his phone. Big thing that was really a problem was the keys - how obvious is is that you need the keys when you buy a place! Finally promised to mail them, but never got around to it I guess.

We just sold our house with Jeff! It was a fantastic, stress free, experience. We told him what we…read morethought our asking price should be, and after some research on the area he came back to us with a suggested price that was quite a bit higher. The house was under contract within a week. He called us regularly through the process to keep us informed. He always had good advice for us on how we should respond to the buyers requests, but he was never pushy. I highly recommend using Jeff as your realtor.

We just both bought our dream home and sold our Townhome with Steve acting as the buyer and sellers…read moreagent. Steve navigated what turned into a very stressful and high stakes process very well, and he managed to keep our anxiety low in the process. I doubt we would be in our new house if it hadn't been for the swift negotiating he had done at the start and the continued negotiation up until the very last day. Right at the start there was a bidding war, then we had an appraisal come in at 8% lower than we offered, then we had such a tight closing that we would have been homeless for a night if it hadn't been for Steve's very quick negotiation, knowledge, and action. He was always easy to reach, and quick to respond, no matter the day of the week or the time.

When our deal was about to fall through and we were ready to give up, Super Steve saved the day by…read moregiving us new resources and options. He refused to give up and we were able to close on time without any problems! Would totally recommend Steve, especially for difficult transactions!

I was referred here by my brother, who gave Mike Eagan a good recommendation as a realtor. Working…read morewith both Mike and Brad South, the home buying process was up front and easy. The two of them work well together and we were able to get the home we wanted, in the area we wanted, within just a few months of looking. Both of these gentlemen are experienced in VA home loan requirements and are also available to help at all hours of the day. The housing market we purchased in was horrific, yet with Brad/Mikes's help, we were able to get a house against multiple bids and still come in under appraisal. Highly recommend this group to work with as they do not disappoint.

Charles gave me one of the most incredible experiences buying a house. Not only was he always…read moredilligent in following up, but he made the process easy to understand and helped me not feel overwhelmed. I spent dozens of hours looking at houses online by myself, but once I recruited Charles, he quickly hand picked the house that I ultimately bought and it was everything I had asked for and more. I highly recommend him for anyone interested in purchasing in the greater salt lake area because he is the best.

We had an amazing experience with Agent Trent Woolston selling our childhood home. It's hard to…read morehave sell something that's been in the family for over 50 years. It's been bitter sweet but made easier with Trent's professionalism, dedication and care he's shown his clients and potential buyers. He really does care and shows that he does. Thanks Trent for a job well done!!

Our realtor Trent Woolston made our first time home buying experience amazing! He was dedicated to…read morehelping us find the best fit for our family. He was patient, kind, considerate, and respectful of all our decisions. He was quick to communicate and had a knowledgeable answer to all of our many questions. In short, he went above and beyond in all aspects.. He is a great realtor, and I would highly recommend him!

If you are looking for a realtor in the Salt Lake area who is truly dependable, compassionate,…read morepatient, and willing to go above and beyond, I cannot recommend Eric Fontana highly enough. We were searching from out of state with extremely unique housing needs, and Eric fought for us every step of the way. He was ALWAYS there when we needed him -- never late, never unavailable, and always willing to help us look at yet another option, answer another question, or calm another worry. Our situation became emotional and stressful at times because we were trying so hard to find the right fit, and despite all of the ups and downs, Eric remained kind, supportive, professional, and incredibly patient throughout the entire process. He never made us feel like a burden, even when things became uncertain or difficult. Ultimately, we decided not to purchase in Salt Lake, but that had absolutely nothing to do with Eric. In fact, the only reason we stayed hopeful as long as we did was because of how hard he worked to try to make our vision happen. Good realtors help you buy a house. Exceptional realtors genuinely care about the people behind the search -- and Eric absolutely does. We are deeply grateful for all of his time, effort, honesty, and support, and I would recommend him wholeheartedly to anyone looking for an outstanding agent.

After our experience buying our home, I feel like I need to share it so other buyers know what our…read moreexperience was like. Our realtor was Eric. This was genuinely one of the most disappointing experiences we have ever had with a realtor. Buying a home is supposed to be an exciting milestone, especially for a family, but throughout this process my husband and I constantly felt like we had to advocate for ourselves, stay on top of things ourselves, ask the questions ourselves, and make sure things were actually being handled. We had done the majority of the work ourselves so his main involvement was handling the offer, contract, and transaction. What made the experience worse was what happened once we were under contract. He advised $5,000 was a good amount to put down for earnest money even though the sellers were under contract 3 different times, been on the market a while and had no offers. There were issues surrounding the condition of the home and what the seller had agreed to do, and instead of feeling like we had someone strongly advocating for us and protecting our interests, we often felt like WE were the ones having to research things, ask questions, push for answers, and make sure we weren't agreeing to something that wasn't what we had originally been promised. For example, the roof became a major issue. We understood that the seller was supposed to replace the roof, and we had written communication indicating it was supposed to be a complete replacement rather than simply putting another layer over the existing roof. When that became an issue, it created an enormous amount of unnecessary stress. This is exactly the type of situation where you expect your realtor to be proactive, knowledgeable, and firmly advocating for you. we never really felt like valued clients. We felt like another transaction and another commission. We had specific terms that were agreed upon with the seller. When the seller later tried to avoid fulfilling some of those obligations, we expected our agent to advocate for us and hold the seller to the agreement. Instead, it felt like he was trying to convince us to compromise and accept the terms the seller no longer wanted to fulfill. As our agent, we expected him to represent our best interests and fight for what had already been agreed upon--not pressure us to give up something simply to make the transaction easier to close And I want to be clear about something -- our disappointment isn't because we expected gifts or anything extravagant. However, after everything we went through, and after purchasing a home that resulted in a significant commission of at least 14-15k, we didn't receive so much as a thank-you card or any meaningful gesture acknowledging our business. After an already frustrating experience, that really reinforced the feeling we had throughout the process: that once the transaction was complete and the commission was earned, we simply didn't matter anymore. I understand that realtors get paid through commissions and this is their profession. But those commissions can amount to thousands of dollars from a single transaction. In exchange for that, I expect more than someone simply being present for the paperwork. Looking back, I genuinely wish we had chosen someone else, possibly a smaller company or an independent realtor who would have appreciated our business and taken more personal responsibility for helping us through the process. For us, the experience felt extremely impersonal and transactional, and we walked away feeling like a paycheck rather than clients who had trusted someone to represent us during one of the biggest purchases we will ever make. Just figured I'd share on here too.

This guy and his team sold my condo with the thoroughness you'd expect for a mansion; they…read moreresponded to my every overbearing text and guided us to a sale! We didn't have a clue how any of this works, so imagine our relief when Matt brought mastery for us. I'd ask for his help again without any hesitation!

I had a great experience with Matt in finding and purchasing a home. My wife and I moved from out…read moreof state and were very picky with our list of wants. Matt was extremely patient (we looked over several months in the areas south of Salt Lake City.) He responded immediately when we found a home we wanted to see. Matt's knowledge of the area and opinion of the homes we were looking at were invaluable in our search. When it came time to negotiate price and closing Matt was stern and effective with getting our deal done. I would highly recommend Matt to anyone looking to purchase a home.