Quick service & helpful staff! I received a handwritten thank you & coupons in the mail in the week after I first used them. Customer service with a personal touch! read more

I had an issue with a $100 sweater that I had dry-cleaned, and it looks like the string had pulled during the cleaning process. Virgil, the owner, had tried to have it repaired it but it didnt look like it fixed it. When it came back, I told him that it wasn't repaired, and he kept on insisting that it was a manufacturing defect. I told him that the thread had pulled that it left the front of my sweater crunched, and he kept on insisting that it was not his fault and he wouldn't do anything for me any more. He said that I had to take it back to the store where I had purchased it. Then he said repeatedly, "Good Bye, Good Bye, Good bye." He raised his voice to me over the phone with 3 of his employees in front of me (and they could hear him over the phone)- and they were all SHOCKED at how rude he sounded on the phone. They kept on apologizing on the way their owner treated me - and they all agreed that this wasn't a manufacturing defect. He was incredibly rude and very unprofessional and I am definitely not going back. read more

I want to echo a previous reviewer. The owner of this dry cleaning shop is appallingly rude and unprofessional. I dropped off dry cleaning in February and went today to pick it up. The items had been donated. One of the items was a very expensive Burberry coat that had been given to me by my father right before he died. I asked to speak with the owner and explained this to him, as well as sharing that I had not been back to get my clothes because we had twins 10 weeks prematurely and they had just gotten out of the hospital so I am finally catching up on life. The owner was completely uninterested in helping me in ANY way. On the ticket it states they are not responsible for dry cleaning left over 90 days. I was not arguing this point (although it is a TERRIBLE policy to donate clothes so quickly - I have never heard of this at any other dry cleaner, especially when there was plenty of room in the back for overflow - the employees working let me look for my items.) I only asked if he could try to remember where he might have taken it so that I could go looking for it. He said he would NOT give me a list of places he could have taken it. He could not have cared any less that he had given away something so precious to me. I'm sorry, but I don't buy that he has no idea where he frequently donates clothes. Or that he has no idea what a Burberry coat is - my guess is he sold it. read more

There is new management here and I haven't had a problem with them - I am a regular customer and they do things other dry cleaners don't. The put collar stays in the shirts without asking! This alone wins my business - other dry cleaners over the years I have been to do not do this - but they sure do love losing them for you. Then, you can ask for a laundry bag for 24/7 drop off service(flying in late on Sunday and leaving on Monday early, not a problem anymore!) I believe they also fixed a button on a couple of shirts - ones that I believe were cracked from a prior cleaner - and didn't charge or mention it. The new owner is very friendly - his family works there sometimes and he has hired some excellent people lately - a great lady from near why I lived in Cedar Park, TX, works there and she always takes good care of me. On one visit I realized they had accidentally charged my credit card the wrong amount, I called back and they resolved it without issue. My experience has never been better with a dry cleaner. read more

I took my wedding gown in more than a month ago and I still do not have it back. The lady that took my dress initially did not get my signature to clean it since it had bead work. She also did not put my number correctly in the system (pretty sure I know my own number....) when I went in two weeks later to pick it up the idiot that was at the counter told me she couldn't find me in the system anywhere. To which I replied "so basically you lost my wedding dress" already in tears. She merely shrugged her shoulders. As I am frantically searching through my wallet for my receipt I finally give it to her and she laughs and "oh I spelled your name wrong!" She looked in the system and said it was still being worked on and would be ready next week. I left the store and came back when she said. This time I talked to. More competent employee who explained the situation. They didn't have my correct number so therefore couldn't begin cleaning the dress. I was FURIOUS when she told me that the "employee" at my previous stop there could t have seen that red flag on my account but she chose not to. I am halfway tempted to take my dress And veil back to get it cleaned somewhere else. Absolutely HORRIBLE employees at this place. Don't waste your time or money. I will never ever return. read more

I love Martinizing Dry Cleaning. I have been a customer for a little over 3 years and drop off my laundry at least once every two weeks. They are consistently perfectly pressed and folded like I had asked them to do. The owners Karen and Virgil have become close family friends of my husband and Mine. They are always professional and friendly and explain to me in detail what is wrong if there is a problem (which there hardly ever is). The staff are very friendly and sometimes even greet me by name and have my stuff ready to go as soon as I walk in the door. Overall it is simply the best dry cleaners I have ever been to. The prices are better than other places even though they aren't cheap. I think it's worth it though. It makes me sad to read the other reviews and that some people have had such negative experiences :(. I personally have recommended martinizing to countless friends and family and could never imagine Virgil being rude like some of those other people said. read more

I brought in a suit to the Johnston location that I needed for an interview and was told it would be ready any time after 5 PM the next day, which is also what their website says is their timing. When I went to pick it up the next day at 5:20, I was told it wasn't there since they do the cleaning in the Ankeny store and the delivery was late, but that it should be there within half an hour. I didn't have time to wait then, so the next morning (the morning of my interview) I called the Johnston store to confirm it was there and was told the people in the Ankeny store didn't notice my order until it was too late in the day to get to it so it wouldn't be ready until after 5 that day. I explained this was AFTER my interview, so this was not acceptable, but I was told there was nothing they could do. When I finally was able to pick it up, I no longer needed it for the interview, but the employee said she could only give me a 10% discount for all the hassle. I later also noticed they had sewn a loose button in the wrong place and there was a bar code sticker stuck to my jacket label that I couldn't get off. I will NEVER go back there and would not recommend them to anyone. read more