We had a great experience with Butler Floors. I only needed a very small amount of vinyl flooring for a laundry room, and Cindy was super helpful. This was during COVID-19, so she even arranged for a socially distant drop off of floor samples so I could see them in person before deciding. I was really impressed with the level of customer service, given that it was such a small order. The flooring we ordered was super reasonably priced, and it looks awesome! read more

We had a small window of time to get our new flooring put in at our office before "busy season" begins. The owners, Rob & Cindy Butler, helped guide us through the whole process. The job was not only done under budget & ahead of schedule, but we were extremely pleased with the professionalism of the installers and the excellence of their work. Our new wood laminate floors look great and we are now ready for the onslaught of clients that will be coming to see us to have their tax returns prepared this "busy season"! read more

Cindy and Rob Butler are amazing! They recently completed hard wood flooring install in 3 rooms of my house and in the process exceeded my expectations for attention to detail, customer service and quality of install. This project was tricky because we were trying to match flooring I had installed 5yrs ago by another company. They were not only able to locate the last 26 boxes of matching stock in TX, they were able to get samples and ensure proper color and fit of tongue and groove. This required quite a bit of initial work by Cindy & Rob, including a couple of extra trips to my house and separate phone calls with the warehouse in Houston and flooring manufacturer. Amazing attention to detail and effort to make sure there weren't any surprises or disappointments. When it came time to install, they started/completed work exactly as promised and the installer, Jordan and his team took the time to discuss every aspect of the install and get every joint/seam perfect. Flawless work! I am extremely impressed with every aspect of my project with Butler Floors. Highly recommend! read more

Can not speak highly enough about Butler Floors and the service the provide. I have done three homes with them, each of them were 3 bedroom and in each house I also did hardwoods. Many things impressed me with Butler Floors but let me just list the ones that come top of mind: ~ Responsiveness - always there for me with a quote or question when I needed ~ The installation - their installer guys are *very* good both for carpet and hardwoods - especially on the hardwoods the cuts were absolutely perfect (and in one of the houses there were many funky angles that needed to be cut into) ~I feel like I received Nordstrom/Apple type service with Butler Floors but that I was able to use a local business which I liked. So those are a few of the most important points for me, just can not recommend Rob and Cindy with Butler Floors high enough! read more

Great locally owned family business. Rob and Cindy have been very helpful with my flooring needs. I first used them to spruce up a house I was selling and then recently used them again for my new condo. If you are someone who has trouble choosing things like colors of carpet, flooring or tile - they will help you! I am so bad at this and really needed guidance and I appreciated theirts so much! Very reliable, trustworthy, honest - all around great experience. read more

I'm glad I went to Butler Floors for my wood floors. After searching all across Austin for hand-scraped wood flooring, Cindy was very helpful and had a great selection of flooring. Interestingly enough, a couple of the other stores I went to had the exact same floor higher priced. We ordered the flooring and as promised it was delivered quickly. We would have given them 5 stars but their install pricing was considerably higher than my installer's prices. I easily saved over $2,000 using my own installer and buying the glue and molding on my own. Their all-in-one pricing is convenient but it will cost you. Other than that, we'd definitely buy floors again from Cindy. read more

Rob and Cindy were great to work with throughout the whole process. We just had wood floors installed and it was painless. Their crew kept the house super clean and got everything done in only 3 days. We're thrilled with the floors. Rob even hand delivered materials to our house on 3 different occasions. How's that for service! read more

The Butlers were amazing to work with. They had very balanced information on all of their products (pros/cons) and had no problems dealing with a very indecisive couple!! When we did finally make some decisions, they kept us involved and communicated everything that was happening during the install. The crew they had working at our house were professional and clean. Mr. Butler showed up for random inspections and did a complete walk-through with us afterwards to give us care instructions and point out some things. Overall a great experience and great value! read more

This company lives up to its many terrific reviews. I chose them due to yelp & am honored to give a local company the super no. Installers just as professional as the owners! read more

I HIGHLY recommend Butler Floors for your next flooring needs. I used them for my personal home this month. They installed wood floors into my master bedroom. They did an extensive search for the flooring type that is in my family room to flow into my master bedroom. The price was competitive and the quote process was quick. Their installers were professional, on time, quick and cleaned up before they left. I'm in real estate and a tough cookie to satisfy; Butler Floors EXCEEDED my expectations. They should be the one and only flooring company you call. read more

You can not beat the service provided by Butler floors! There was an issue with installation, that was not controllable by Butler. However, when the issue was discovered, Rob had a crew at my home within the hour. Despite how busy they were, they made sure that my floors were completed within the given time period. I will definitely use them for any future flooring needs. read more

We had a great experience with Rob and Cindy Butler! I visited the showroom and Cindy walked me through different carpet options and let me take a bunch of samples home to look at in our home. The scheduling and installation process was flawless. We thought we might have had a potential flaw in the carpet when it was installed and Rob was out there right away to take a look at it while the installers finished up (on a Saturday too!). Super impressed with them and their team and the carpet looks beautiful! read more

Rob and Cindy have mastered the art of providing that great customer service that we all seek. They both were great throughout the entire process (selection of product, measurement of home, install and follow-up). They provide the very best service in the industry, tremendous product offerings and utilize the very best installers. We have been fortunate enough to use Butlers Floors for the last 15+ years and will continue to do so in the future! read more

Cindy and Rob at Butler Floors were great in helping us identify hard to find 15 foot wide carpet choices and got us lots of color samples promptly. Their installers did a great job of installing the carpet, and we have been very happy with our choice. They were helpful and prompt in all ways, and we would recommend them highly. read more

They have a great showroom and tons of different flooring options to choose from! Cindy is also really nice and helpful and great to work with!! read more

We have worked with Butler Floors for the past few years now on multiple projects, and they are the best! Cindy is so patient with our extensive selections process and is very quick on multiple quotes and options. The service does not stop there - Rob and Cindy are very responsive and always make sure to meet our deadlines for material, even though it's usually last minute. They make what can be a daunting process so much easier and enjoyable! read more

Had an amazing experience with Butler Floors. Rob is so friendly and helpful. I needed flooring for a rental property and he recommended vinyl floors and explained why they were great for rentals. I appreciate that he did not try to sell me on something fancy and explained why he thought vinyl was the best choice. He and his staff were great through the whole process, he always called when he said he would, showed up when he said he would, and they finished the floors early and very fast! Plus they look great! read more

Butler Floors - New vinyl floors by Butler Floors! - Carpeting Near Me - Austin, Texas

This is a long overdue review, because these guys came and installed our floors almost four years ago. They put hardwood all through the downstairs, ripped our old carpet and installed new carpet upstairs, all for a very reasonable price. They did an (almost) fantastic job. I say almost, because when they replaced the molding around the island, whoever did so stapled it incorrectly so that sharp staples were sticking out. But here's why I give them five stars - after I figured out it had happened during the flooring installation, I gave them a call and explained. Rob came out himself to look at it, and within a few days, sent someone (no charge) who completely replaced the molding and stapled it correctly. Awesome. Now it was a completely fantastic job, and we were very happy with our floors. Fast forward to a few weeks ago, when I noticed a piece of carpet upstairs was coming out from between the carpeted floor and the bathroom tile. Our handiman said he couldn't fix it because the piece had been cut a little short, and he didn't have a carpet stretcher. So with no expectations, I called butler again and explained the situation, including what the handiman had said. Within a week, Rob sent out a guy who stretched and reattached our carpet, no charge. Their initial work is top-notch, but even more importantly, their customer service afterwards and how they support and stand behind their work is exceptional. Go with these guys. read more

We used Butler Floors for a condo we have in Austin. We are out of town and our son was handling the details. They were fantastic - had an issue with the French doors not opening if the floors were installed and they found someone to adjust the doors to make it work. The installation was beautiful - excellent work, great communication - key for out of town parents entrusting a whole condo laminate floor installation to their kid. (0: We selected Butler Floors based on Yelp reviews and they did not lead us astray. Great work, great company and if we ever need any additional flooring in Austin, we will go right back to Butler. Thanks guys! read more

Excellent selection and options available at the showroom. Pricing is reasonable and installation has gone flawless both times we have had Butler redo our floors. Plus, Rob and Cindy are as friendly and helpful as it gets ! Thank you both for your help. Jeff and Cindy Cook. South Austin, Texas read more

Butler Floors did a terrific job in my house installing vinyl upstairs. Based on our family's lifestyle (hard living with dogs and kids), Cindy recommended vinyl flooring which I never would have thought of. It looks great. Rob's installers, specifically Luis, were very professional and hardworking. If I ever need flooring, I will definitely use Butler Floors. read more

Bulter Floors installed new wood floors two weeks ago. They are FANTASTIC! Loved working with Rob and Cindy. They were super patient with me when I took over a month to decide. I'm pretty sure I took home every sample in the store. Once we got going, installation was quick. The installers were perfectionists. I really did not expect my floors to look like wood had been on them from the get go, but they do! Very, very happy with Bulter Floors. read more

I should have written a review last year, but I got busy and didn't get around to it. I researched flooring for about 3 months, along with local businesses that provide such services. We were replacing carpet in a large living room, hoping to match it with laminate in connecting rooms. We decided to go with Butler Floors due to the recommendations on many review sites. I am so glad we went with Butler. Rob and Cindy are the best! They were super helpful in helping in our selection (yes, I have a hard time deciding) and Rob was always on time when he scheduled appointments. The crew he sent to do our floors was outstanding...each of the young men were able to do all the jobs...they all knew how to install, as well as cut pieces around unusual corners or curves...this ensured that time spent was very efficient. I can't remember the crew supervisor's name, but he was awesome and inspected along the way. Rob came out the next day to take a look at the finished job, also. I believe that Rob and Cindy have done an excellent job with their employees because they have had many of the same crews for a long period of time...no big turnover in people who install for them. That in itself is a huge factor in the consistency of labor and detail to the job. To me, it also indicates that they take very good care of their employees in order to retain them. We highly recommend Butler Floors and were so happy to support a family-owned business. We will definitely use them again! read more

Wow, what a great company! Great people, great installers! Couldn't be happier , if you don't use Butler floors you'll pay more! The installers they use are the BEST in the business. Listen to Cindy, she knows flooring like the back of her hand!! Couldn't be more thrilled! read more

Cindy was so helpful in the showroom. We wanted the tile that looks like wood, so it can take all of the tough stuff life, kids, and spills might throw at it. She helped us select the right look for us. The installers were so professional and FAST! We had a lot of floor to cover and it was a touch over a week. It looks amazing. I have used other people for tile jobs, and this was leaps and bounds over previous companies. I don't know if I will get to use them again, because I wouldn't change a thing about it. read more

Rob and Cindy know what they are doing, plain and simple. Installation crew was excellent. Finished 3 rooms of luxury vinyl plank in 4 hours. read more

I needed a single shower/tub area retiled. They didn't really want to work on it I guess because it was a small job, as well if there was any kind of damage to the walls they would not be able to handle that. Definitely a bummer as they sound like a good place if they actually do the work. read more

Cindy and Rob at Butler were great. They were very helpful and friendly when I dropped into the showroom. I immediately chose my flooring and although they were booked solid they fit my job in so that it could be completed before my move in date. The only issues I had were first, where the molding was jointed was VERY obvious. It looked like cracks in the molding in the middle of the room, rather than matching them in a more inconspicuous place. Luckily, a little touch paint makes it hardly noticeable now. And second, I've never had any flooring replaced so I didn't realize they'd be using my garage as work space. Everything I had stored in my garage from the moving process was covered in saw dust. I had to clean everything (again) before I could move it into the house. When I mentioned it to Rob he wasn't at all apologetic. I am, however very happy with my new flooring and the final cost overall could not be beat. read more

I had an excellent experience with Butler Floors last month in which I had hickory laminate installed in a space of about 1600 sq. ft. The experience was wonderful from the time the floor measurement was taken (was completed the very next day after I had requested it), to helping me select a flooring that would meet my needs (large selection and lots of patience with reviewing options), to the actual installation. The installation team arrived on time each day and began working immediately. They also cleaned up the house beautifully at the end of each work day. The floor is absolutely gorgeous, very good quality, and the price was very reasonable. read more

I don't think that I am going to tell you anything that hasn't already been said in the reviews that I'm reading here already. Just add me to the list. I started off at the local big box store looking at flooring to replace about 2000 sq foot of carpet in our house. We took home some of their 2"x3" carpet and laminate samples and decided that we wanted to go with a laminate. We narrowed it down to a couple and got some pricing. It wasn't a terrible experience there but being the frugal bargain hunter I am I wanted to shop around a little so I ended up at Butler Floors extremely large show room which was very conveniently located for me since I work in SE Austin. I went in and was greeted by Cindy, who I have to say knows her flooring. After describing my project to her she showed me some of the MANY selections of laminate they offer and went into a lot of detail about the differences in manufactures, and styles. She addressed my concerns about dark vs light, smooth vs hand scraped, the different thicknesses and finishes, the different underlayment's, and even about whether the shoe molding should match the floor or the existing trim. While discussing all that we also chatted about family, kids and life in general. I left with 4 or 5 2'X2' large samples and felt like family! She even offered to carry those big old samples out to the truck for me! Over a couple weeks I swapped out samples and had a few email conversations with Cindy and finalized on what we wanted. The experience at Butler Floors was awesome. They are extremely knowledgeable, have a great showroom with a wide selection and will beat the pants off of a big box store if you are looking for a great price on quality products from some great people that you'll want to get to know better!! read more

I don't often post reviews but I was so impressed with the service I received from the "Butler team" I felt compelled! What pushed me over the happy edge was how above and beyond the installer went to make sure my surround system remained in tact after he had to unplug the components and move my thousand lb. cabinet. I told him not to worry about it. I understood that I might have to call a technician to hook everything back up. He assured me he would do his best to have it working before he left. He labeled all the cables before he dismantled and moved the components. Before he left he had everything plugged in as before! I was very impressed with his work ethic and very grateful that he went above and beyond! The carpet looks beautiful and I will be calling Jonelle when I've saved up for the next room! read more

We highly recommend Butler Floors. They are an independent locally owned and operated business that provides excellent personal and professional service from start to finish. Friends of ours recommended them to us a few years ago and Butler Floors staff has done a perfect job on 2 separate flooring projects for us during the past couple of years. From sales to measuring to installation and clean up they did a great job. We've also recommended them to other friends and will certainly use them again for any future flooring projects. Thanks to Cindy, Rob and their great staff! read more

Rob (who later told me he was the owner) came out to measure my guest bath, master bath and walk in closet off the master for new tile installation. Knowing that demolition of the existing tile would be dusty, I asked if he would put up protective plastic sheets over door openings to try to contain as much dust as possible to the areas where they would be working. To my shock, he absolutely refused. When I told him it was a deal breaker as I didn't want to have to clean the ENTIRE house or try to protect things like drapes, original art work, etc. when they finished he was adamant that he would not do it. Almost to the point of being rude. I've seen a lot of remodels at friends homes and in EVERY case the workers have installed plastic to cover door ways to contain the construction dust. My advice is to go somewhere else. There are a lot of really good flooring stores out there that will not make your life miserable when they are finished. I just noticed the photos posted by Jens B below. Notice al the plastic that is taped up to protect the tv, book cases, etc. Honestly, what's up with this Rob guy? Oh well, I've found another company who will install the tile and protect the rest of the house while they are at it. Sorry Butler Floors. I was all set to go with you. read more

Excellent job by Butler floors, replacing about 380 sq. ft. of carpet in my house with engineered bamboo flooring. Cindy and Rob were very friendly and helpful and graciously answered all my questions--I had a lot. The work crew started the project right on schedule and finished within the expected time. They were very efficient, competent, polite, and they left the rooms looking really clean. I would see Butler first about any future flooring job. read more

We went to 3 stores to see what flooring was available. Cindy and Rob at Butler Floors were BY FAR the most helpful, professional, and customer friendly. Our new floors are BEAUTIFUL! We recommend them without reservation! A+++++ read more

I had a very pleasant experience with Butler floors. I initially looked into the company because of good reviews and really liked that I could take large samples home to look at. I was trying to replace carpet with a hard flooring that most closely matched laminate in the other half of my house. I was not successful in matching products, but the young lady in the showroom was very helpful and helped me find choices that would coordinate with my existing floors. After I picked a LVP I loved, I priced the same product at other companies and Butler was the most reasonable with and without instillation. Rob was very helpful in helping me decided between floating and glue-down. I had to costume order my floors which usually takes up to 3 weeks, but they came in early (maybe a week) and Rob offered to have them install right away since his team had time. Otherwise, I would have had to wait another 2+ weeks.The instillation team asked if it was okay to stay late and get it done all in one day (about 600q ft) and I was happy to oblige. After a few days Rob checked in with me about the job and was quick to respond to my questions and concerns. All of my concerns were addresses within a week. Two months later I am still happy with the floors in my now rental property and am seriously considering putting the same product in my new home (Adura- Mannington). read more

I echo all of the compliments reviewers have given to Butler floors. Cindy and Rob are patient and kind beyond words. I received excellent customer service when I was trying to select our new flooring and then the install went just as well. Another thing I love about this business is that there is no pressure and the service is outstanding through every aspect. I felt like I was shopping at my sister and brother-in-law's store because of the honest answers, good information, guidance, and follow-up. Forget I said that if you don't have a good relationship with your sister. Every associated with this company is super nice, from the owners to the installers. read more

Cindy and Rob did a great job replacing our worn out carpet and tile to bring new life to our house! They had a great selection of wood, carpet, and tile samples to take home and were very helpful (and patient!) as we made our decisions. Their installers were friendly, respectful and completed the work on time. Rob followed up after the work was complete to make sure everything turned out as it should. We are planning to redo our bathroom floors and shower tile this year, and will definitely be using Butler Floors!! read more

My wife and I highly recommend Butler Floors. Cindy was most helpful soon as we walked in the door, and Rob coordinated a flawless installment. Both were friendly and responsive throughout. read more

The product is good, but we've had poor communication with the Butlers. The team that was sent to do the floor was unprofessional and sloppy. They had no English speaker with them, they engaged in an argument before they started, they left their tools scattered about when they left for the night and they did not clean the new floor after they left and they left trash in the house and in the yard. We called the Butlers on Monday and we did not get a return call until Friday. read more