Butler Motor Tours

1.0 (1 review)

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Irene M.

8 years ago

Last weekend my 84 year old mom and I took the Butler Motor Tours Lady Liberty Weekend to New York City. Both my mom and I have traveled extensively and taken many bus tours in the past. This was the worst bus trip either of us have ever taken. The bus had open seating, no reserved seating arrangements; but because of pick up schedules, our group was the last to board the bus in PA. By the time my mom and I boarded, only 2 seats were available. They were in the back of the bus wedged between the bathroom and the wheel well/rear window frame. Our seats were also against the back wall of the bus and could not be reclined, so we were essentially sitting in a boxed in area at the back of the bus, directly over the wheels. We were also seated lower to the floor than all the other seats, so we could not see over the seat backs in front of us, out the windows, or view the TV monitors further up the bus (onn which 4 films were played during the trip). The air conditioner vents stopped at the normal row ahead of us as did the overhead air vents, so for our 11 hour bus trip, we had no air conditioning, no incoming air from the vents, and no air circulation as we were against the back wall of the bus. At each stop of the bus, we complained about our seating arrangements and asked that seating be rotated so that we would not have to suffer the discomfort for the entire trip. We were simply told, we don't do that. Remember, this was open seating- no reserved seats. We survived the first day and set out the second day to be first on the bus rather than last so as to secure better seating, however we were told that everyone could regain the seats they were on the previous day and we would have to resume sitting in the worst seats on the bus. The bus driver told us that if we didn't want those seats, perhaps we didn't need to be on the bus. The host (of the trip) despite our many previous complaints only acted as if our concerns were inconsequential and offered no assistance or remedy. Mind you, we paid the same fares as any other passenger, no discount for third class steerage seating. Again, day three of the trip we were told we would have to sit in the seats at the back of the bus with no accommodation, apology, etc. At this point all I wanted to do was rip the host from the two seats she occupied in the front of the bus and have her sit in the back. I even suggested to her that she let my 84 year old mother sit in one of the front seats beside her. When I made the suggestion, she said she had a lot of "stuff" there. I suggested she put her "stuff" in the back seat, but we were again told we would have to sit in the back seats. This was the most uncomfortable bus trip either my mom or I have ever taken and our host and driver were the least concerned about our comfort or safety of any tour personnel we have ever experienced. We will never use this service again or recommend it to anyone else. read more

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More info about Butler Motor Tours

210 S Monroe St
Butler, PA 16001
Directions
(724) 282-1000
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Visit Website
http://www.coachusa.com/butler

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Butler Transit Authority

2.3(3 reviews)

0.3 mi

I want to give a special THANK YOU to the men and women of the Butler Transit Authority. I left my…read morephone on the bus and because of the diligent hard working people of the Transit authority I was able to get it back. My phone was waiting for me at the terminal. I know it may seem trivial but my phone has my entire life in it. I need it for work and personal. Thank you again to Chad, the bus driver who found it.

I was waiting today outside of Tesla Medbed right after an 8.5 hour work shift with being on my…read morefeet all day. I then waited about 10 minutes outside for the bus. The bus driver who was a middle aged woman with blonde hair pulled up in a bun didn't want to attend to the Tesla stop. I held my arm out as she was approaching and she looked me dead in the face while shaking her head no. So I had to walk along route 8 and run across a four lane road then down the hill to climb the steps to get onto the bridge and walk another 30 minutes to get home. Along that walk on the highway I counted 5 crosses from people who were hit and killed. Along with that sight I wondered were any of them also refused a ride because the bus driver doesn't want to pick up more passengers. It's very upsetting to have this happen besides these bus drivers are sitting all day long not getting on their hands and knees cleaning floors, toilets, and rooms in general so maybe she doesn't understand that it's tiring to be on your feet for 9 hours also I did have an asthma attack trying to run across the street after breathing in peroxide mixture all day so thanks for making me struggle to breathe on my walk home from work in the rain on a four lane highway yup have a NICE day to you... I wouldn't even give a star to that type of service it's okay I'll take my money elsewhere like Lyft or Uber with better assistance.

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Sam was very nice & on time.. I called in short notice & they where able to get me to a d from my…read moreappointment best fares around..

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2.0(103 reviews)

29.4 mi•Downtown

Good Job PRT getting a record setting 800k people to where they needed to go during the 2026 NFL…read moredraft.

Monday 17th August ,2026.It was 7:22pm a blue line fast approached ,I got on it and encountered the…read moreworst bus conductor i have ever encountered. He was white ,bald and fat .I am not fat shaming him but I was treated like shit .I have just put money on these new stupid cards ,when I tried to pay it declined .There was another customer standing next to me .One of the customers in the front told me that the new stupid machine didn't work .This stupid bus conductor, I will call him Humpty Dumpty stopped mid way in the tunnel and proceeded to give me and the other young customer an evil glare .If you hate your job ,don't work there...Until we meet again Humpty Dumpty!!!

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Pittsburgh Regional Transit - Light rail, buses, and inclines (funiculars) make up PRT; this is a "T" train downtown in the Golden Triangle, with the UPMC Tower beyond.

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They were delayed multiple times, the attendant ignored passengers to talk about the Bible for 4…read morehours, proceeded to antagonize people instead of helped them about religion and politics as well as preventing people from going into there rooms unless they agreed with him about the Bible and trump being right and regardless of your opinion, you're wrong. If I wanted to be harassed instead of a trail trip I would have stayed home and went to a church. This was making everybody uncomfortable in the viewing cart area, a lot of people were trying to figure out how to turn the radio down as to not hear him preach at us for hours. NO TANK YOU NEVER AGAIN WILL I SIT THOUGH THIS LEVEL OF UNPROFESSIONALISM

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Butler Motor Tours - publictransport - Updated September 2026

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Butler Motor Tours