Jian Min was responsive and professional. He showed up on time and did a good job…read more As my piano hadn't been tuned in a long time, he provided the option of a longer one time tuning or two separate tuning sessions one month apart. Given that the price difference was minimal and that it would have been easier for him to do a single session instead of coming here twice, I appreciate that he recommended the separate sessions to give the piano time to settle before subsequent fine tuning. He also recommended an in-piano dehumidifier as my location is very humid (which is true) and there are visible signs of moisture damage inside the piano. I appreciate that he informed me of this, but without being pushy about it.

I highly recommend Jian Min. My daughter used to play piano but hasn't in years. Recently my 6 year…read moreold granddaughter started lessons and I decided to get it tuned. It's been about 20 years! Jian arrived on time, after examining he quoted me a price of $145 for medium level tuning and recommended 6 month retuning. It took him about 1 1/2 hours. He needed bright light and absolute quiet. He even had us turn off the heater. One key was stuck and he fixed that as well. I had looked around- several music teachers do this as a side job and a local person wanted more than double for the same service. If you want dependable, high quality workmanship at a reasonable price this is the place!

Great prompt service! We worked with Christian, moved the piano professionally, anticipated issues…read moreand was prepared with equipment for the move. Great value for money!

Wow, what an experience . The buyer of our grand piano booked this company to pick it up at our…read morehouse, and we saw the positive reviews (on YELP, not Google) and thought this should go well. Most reviewers even said they were very punctual and on-time. Well ... not so much for us. The first time they were supposed to pick it up we waited for them to arrive, only to find out the truck broke down on the highway and they eventually canceled. OK, that is fine. Not under their control really (mostly ). Second attempt they had a time slot of 9-11 to pick up the piano. We had the house ready, cars moved, and waited. At the last minute they canceled. They said it was because we indicated we had to be out of the house in the afternoon. That wasn't a hard deadline as we just wanted to get stuff done in the afternoon, and we could have slipped a bit. Also, that was an hour after the initial pickup window. So the second time we were left staring at our sold piano that cannot be moved by this company. I expected some extra effort on their part for this move since they dropped the ball the first time, but no. I have no idea if these are the best piano moves on the planet. Their motto is "WE-FEAR-NO-PIANO", and I guess since they never got to see our piano in person, they can still claim that. Our move would have been super simple as it was on ground level, lots of street access, and two possible exit points. In any case, good luck with your scheduling these movers. We gave up and hired the competition.

Shawn did an amazing job repairing and tuning our piano. He had a great attitude and got everything…read moredone pretty quickly. Our piano hadn't been touched in a number of years and so we did need him to come two different times. He was very upfront about all of that needing to be done and the costs associated with it. And we do expect him to come back one more time for a tuneup in about six months or so.

Honest and Helpful!…read more I have a piano that has a wheel missing so I reached out to S&A to get a quote on their repair service. I sent them pictures which weren't clear so they said they would come out to see my piano in person to give a better, more accurate quote. Aimee communicated with me through email and she was very responsive. Shawn came out to my house to review the piano. Shawn is very knowledgeable and pleasant person to work with. We're moving this Friday and he said that there wasn't enough time to fix the wheel. But he gave us directions on what we could do and gave us instructions on how to do the repair. He referred us to sites we can get our replacement parts as well as tips on how to fix our piano. I felt so bad that he came out, helped us and we didn't given him any business so I thought the least I could do is spread the word on how great their service is. I 100% recommend S&A! =)

First off, if all you need is a piano tune, use Michael. Michael's way of tuning is without…read moreelectronics. He uses the overtones and tunes the piano relative to itself, so it sounds correct. If you need work done on your piano, Michael is the most qualified, proficient, and reasonable expert you could possibly get. I've known Michael for 20 years, and have always trusted his judgement. My family piano is a 70 year old Baldwin baby grand. Played constantly since 1950, its hammers desperately needed replacing. Overtones were out of control. The mechanical back end of this piano had never been touched. We discussed whether to fully rebuild and tear it down- restring, and restore it. Costs were discussed honestly and candidly. We decided for Michael to replace the hammers and shanks and see where to go from there. Michael removed the action from our piano and took it to his shop, sent out hammer samples to have the hammers and shanks made custom from Germany, and with zero delay installed and regulated them. This was just the start. Michael bleached, cleaned, scrubbed, and adjusted all keys and the entire action to make it all feel like silk and move like sprung oil. When he reinstalled the action at our house, it was pretty close to dead on- he adjusted the regulation and action of the hammers, instantly NIGHT and DAY comparison in tone. Full real whole tones now sing from this glorious instrument, with the bass twice the thickness as before- I was able to go bottom to top chromatic octaves high speed with precise breaks in between all notes. Then he tuned it. Now the family piano will continue to serve for another 70 years. Next year I plan to have Michael replace the strings......

Our movers accidentally damaged the screw socket of our piano (Yamaha GA1) during the move. I…read morewanted to get expert advice so I contacted Stay Tuned Piano through Yelp. Michael quoted me for a "Free consultation" on Yelp and asked me to provide him details. It took about a week to get his partner Ken, who lived in my area to stop by for a quick estimate. Ken determined that it was nearly impossible to fix it without occurring high cost. He told me QUOTE "...there's only 2 people in Northern California who can do a legendary work like this. One is talking to you in your living room.. and the other is my partner, Mike..." Through Ken's Legendary assessment, he said it requires 4 people @$600/hr with 15-20 (really? Just for screw bolt...) he then offered $400 for my piano... I felt like Ken was trying to rip me off, so I declined his offer to part our ways. Ken came back demanding a payment of $250 for the consultation fee, which was supposed to be Free. I declined the payment, and he started commenting towards my mother of how bad of a son she had raised. Then I told him to get out, and then he started calling his wife, and had his wife talk to my mother over the phone of how rude I was of [not accepting $400 sell offer or paying $250 on a "Free Consultation"] Then I called the police on speaker phone.. and he finally decided to leave. While packing up, he STOLE 2 big bolts that belonged to our piano. Ultimately, I was able to get our Mover's insurance to compensate all the repairs.. so that's that. But Mike and Ken.... stay away at all costs!

Had to get a piano moved ASAP. They were very flexible and reasonably priced. Would definitely…read moreuse them again and will schedule a tuning!

Very excellent business to order reconditioned pianos from! We are extremely pleased and glad we…read moredidn't chose from a random single individual. The piano we ordered was shipped with care inside our house by the owners themselves, and they had the further courtesy to even test and install it while also explaining the specifics of our model and how to utilize everything (such as plugging in and explaining the temperature humidity control system, the petals and how to utilize them such as pushing one of them down then left to make it quieter, opening lid etc). We are ABSOLUTE beginners so we appreciated every single information they gave us even if others may find it obvious or common sense. To future pianists (or if you already are one) looking for a good pre-owned piano in Cali, they definitely get a 5 stars from me. The owners, Andrew & Bryan, without a doubt have a deep respect for the art of pianos shown by their skill (they played inside our house during the testing), care/reconditioning (the pre-owned pianos go through a thorough check by them which includes tuning and cleaning so you don't have to go through the hassle. There's other things they do as well in part for the reconditioning but I know most people look at tuning first when it comes to maintenance, just visit their website for more information), and their excellent customer service. Very pleasant and genuine people to purchase from, please support local businesses that genuinely love their work and their customers!

Horrible. Cancelled multiple times. When he arrived, he immediately started threatening that if he…read morewasn't paid in cash he would put the piano back in the house. To further the threat, he illegally kept the house key from the lockbox. His behavior was erratic, unprofessional, dangerous, illegal, and threatening. We're a professional organization that paid him within an hour of service. His actions were unbelievably unacceptable.

Chris was recommended to us by a piano company. He moved our almost 7' grand all by himself within…read morethe house twice in a week for carpeting. Both the moves were handled all by himself. He managed the extremely heavy piano with knowledge and care because he himself plays and owns an even bigger one. Chris bought furniture gliders to help with the second move so as to protect our newly installed carpet. His rates were very reasonable. We are very happy with the excellent job, and feel fortunate to have found Chris. He is honest, considerate, efficient and reliable.

Ramin, from Golden Touch Piano Service, has attended to my relatively new Kawai acoustic piano a…read morecouple of times in the past year. He has proven to be affable, professional, capable, and conscientious. Thus far, he has tuned the piano, fixed a noisy sustain pedal, and adjusted the piano's action mechanism, all to good effect and at a reasonable price. Additionally, he has willingly provided explanations as appropriate. I intend to pursue his services the next time the piano needs tuning.

Ramin just came and tuned my used upright Yamaha for the second time. My ears aren't good enough to…read morehear perfection or not, but I called Ramin again b/c he was a pleasure! Responsive, punctual, friendly, personable, genuine, and clearly very intelligent, knowledgable and passionate about his work. During this latest tuning, he took plenty of time to explain the piano and its mechanism to my husband, answering all my husband's questions. The piano sounds great and I will continue to call Ramin for my annual tuning!

Having grown up playing a Kawai, I knew I wanted to revisit the brand as an adult. I called on a…read moreSaturday and was able to swing by the showroom that day. The floor had all of the upright and grand models we were interested in; Chris gave us plenty of time to explore them. He also plays beautifully, and was able to bring out the differences in various models. We had some issues with delivery of the piano, to include the states of its initial arrival. Those were beyond the direct control of San Mateo Piano, but they were very responsive and reasonable in finding timely resolutions. Ultimately we are quite happy with our purchase, and would readily buy from San Mateo Piano again.

Andrew was super accommodating when I inquired about purchasing a baby grand. He was also very…read morepersonable and told me about all the services they offered along with differences in the models of pianos. Allowed me to try as many as I wanted to my hearts content, and I'll definitely be back once I'm ready to make my purchase.