This company stinks ! Charging for insurance even after we closed the account . Try to get anyone…read moreto help they hang up ! Worst company ever !

Insane 35% rent increase after just a year of being there! Rent in any place in the world,…read moreincluding the most expensive cities does not increase by a whopping 35%! I have always had autopay and paid my bills on time and never had any issues. I feel like the online advertising of the monthly rates are unfairly taking advantage of customers if the rate is increasing such a massive amount. I have spoken to support but all I have received are boiler plate emails that the rent decrease requests were not approved. The advertised prices currently on the website for the same unit I have are way less than this increased price I am now paying. I think my only option may be to look at competitors because this increase is unsustainable. Account # 56700296 - Please contact me if there is any possible solution.

Great location and awesome management, Bridgette Woolridge made the process fast and easy, got a…read moregood deal and a nice unit for riding season. This place is fantastic.

So raising the price randomly because they feel like it is apparently their business model if you…read morelook at reviews from other Cubesmarts. Knowing that the cost and effort once moved in will more or less trap you there. The disclaimer that the rate isn't guaranteed doesn't change the fact that I've only been there 5 months AND FOR 2 MONTHS I couldn't use it through most of the winter because the entry keypad was completely frozen in the morning and the driveways were uncleared of snow and ice and you have to u-turn to get out so I couldn't even ACCESS the space that I have now received 30%!!! increase after 5 months. It's dishonest and unfair since there is a significant cost to relocate and they know it. I don't recommend, don't be fooled by the low entry rate - the increase is not insignificant. Go with a place that tells you exactly what you will pay upfront first because at least then you are dealing with an honest company that deserves your business. Adding that I think I am filing a complaint with BBB because raising the rent 30% after 5 months knowing that moving is a costly and time consuming task is actually more than just jerky it's deceitful and a bait and switch.

They had exactly what I was looking for. And it's kept well clean, easy to navigate through…read morebuilding.

Secure inside storage, heated in the winter and A/C in the summer. Good sized units under $60 if…read moreyou carry your own insurance. Property Manager, Todd, on the premises 24/7. Generous access hours until 10 PM. Elevator and carts for use. This is a great alternative to cluttering up the basement or garage with off-season clothes, file cabinets, the sewing machine I haven't used in 3 years but might use soon, etc. The only negative is the late fee is HUGE. Remember to sign up for autopay.

The staff is incredibly helpful! Working with David as I navigated renting a much smaller unit was…read moreso easy! He showed me the different sizes to help me decide. He then helped choose a space close to my existing unit for a MUCH easier move. He helped me save money, was encouraging in my goal to really downsize, and came by my locker each day I was cleaning out to say a quick hello, and offer encouragement on what was a very large, and long overdue on my part, sorting through of my things. Thanks many times over to David! I know the size of the new space is a much better fit for my needs - a great value! More for me to do to split things out between my daughters, but a MUCH more manageable task now. I am a very happy customer!​

BEWARE AT ALL COST! DON'T EVER USE THIS COMPANY, MY STORY WILL BE HEARD…read more 1. December 7th,2023, I informed the staff of mice feces on my car and on my property in unit 0082 and was provided four small poison mouse food to just throw into the unit 0082. There was no urgency or care on their part to inform an exterminator even though I requested one. 2. December 9th, 2023, Property manager David was unaware of the situation because the staff didn't inform him. He informed me that he would contact an exterminator and call me so I can open my unit(s) so the exterminator can enter it. I found out that wasn't the normal protocol that was supposed to happen as you will see below. 3. The property manager in addition told me not to worry because if there is no food in the units they will die. That must be the most ridiculous statement I have ever heard. 4. December 11th, 2023, Property manager David informs me that I must change the lock with a key access and one spare key to be provided to him to allow the exterminator in. 5. December 14th, 2023, a key was dropped off to the property manager to have access to Unit 0082 and I requested an update of when the exterminator was going to come out. I was informed by David he had placed a ticket request with the district/regional manager, and I quote "there was nothing else I could do". 6. December 14th, 2023, I called customer service 1-800-688-8057 only to find out that in truth the property manager David never placed any request to the district/regional manager. Customer service told me they would escalate the situation but couldn't inform me when the situation would be addressed. 7. December 15th. 2023 I called customer service again asking for the regional manager to call me and when would the exterminator be out to resolve the problem. 8. December 17th. 2023, I had to go to unit 0082 and install by own mouse traps a total of ten with bait. Order of rodent feces and urine is unbearable to breathe. See Amazon order on page three with copy of order placed. 9. December 18th, 2023, the district/regional manager Scott McBrian left me a message that he was informed by customer service of a complaint. Keep in mind he received no information from anyone on the property of the rodent issue. 10. December 19th, 2023, I spoke with the district/regional manager Scott McBrian at around 6am and basically, he informed me they sent out a pest control company on December 18th called Terminix and that mouse traps were set up. 11. December 19th, 2023, I visited unit 0082 and discovered that there were no mousetraps from any pest control company that I could visually see. Photos were taken and only mine are there. In addition, I could hear rodents moving around my property. 12. December 19th, 2023, I called customer service again and they said their computer systems only says that a pest control came out. It doesn't specify if they only did an inspection or if they did any work by setting up mouse traps. 13. December 21st, 2023, Spoke to Terminix and their customer Service department informed me that if they go to a commercial/business site that some type of rodent control trap would have been left. Further lies by Public Storage. Visited the units and the smell alone is unbearable and there are rodent feces all over my property. 14. December 23rd, 2023, Due to the lack of support from Public Storage I was forced to remove my property that was undamaged and store it in an indoor storage facility. Damaged property was left in the unit, and I made the district/regional manager aware I wasn't removing it due to the lack of effort on their part. 15. December 23rd, 2023, Photos below shows that there were rodents in the unit 0082/0083 since I caught one in unit 0082 and I could hear them running around in the units next to mine. Photos below show rodent urine, feces, and property that was chewed up and destroyed due to a lack of effort from the merchant Public Storage. 16. The financial impact to me that day was being forced to rent a moving van from U-Haul A DAY BEFORE Christmas eve, a day before flying out for the holidays, fuel and move into a storage unit that would cost me monthly more money.

Very disappointed. The lot was not plowed 2 days after snow. I fell twice trying to unload vehicle…read more I tried to call corporate office and was hung up on.

Staff was very accommodating and helpful both at move-in and move out…read more Facility is well maintained, storage items safely secured, and overall facility is clean and orderly

My go-to storage was always Public Storage ... I live in Glen Ellyn and googled storage places near…read moreme. Lock Up Self Storage popped up so I decided to view their website for prices ... I found the perfect sized unit at a great price, the unit was very clean, carpeted and climate controlled! And to top it off the renting of the truck for 3 1/2 hours on my moving day came with the rental. I though it was too good to be true but I called them anyway and all of it was true so they definitely won me over from Public Storage. Best Decision Ever!!

The computer system was down on the day I tried to pay rent, so they couldn't take payment. They…read moresend emails "Call our office" and dont reply when you email respond What Do You Want Worst customer service ever.

Mice defecated and urinated over everything I had, after only being there for one month. I even…read morebrought my own plastic pallets and whatever did not fit in a plastic container was clean and organized when I originally moved in. As compensation they only provided 1 months free rent - I had my unit from June until January and after knowing about this problem the entire time, not only did I not get my check until December, but they never mentioned how they were going to FIX their mice problem. I also had to personally drive to the office to pick up my reimbursement check, because maybe mailing it would cost too much or something. (?) In the end, I lost hundreds of dollars of personal belongings, kids toys, items of attachment, and I had to personally clean off all the mice droppings off my stuff on MY OWN DIME. The smell in the unit was absolute awful my last day there.

company thinks customers are its piggy bank and raising 4x inflation is normal way to do business…read more simply wouldnt think twice to double your rent over a few years office managers turn over regularly so new person, new incompetence i would tell you to run not walk away this company exists to make as much money as possible off its customers they arent here to play its part in society. they want to take your money period.