Go somewhere else! Hot tub was non-functional so we tried calling. Customer support after you…read morecheck in is all overseas, though, and you have to wait on hold half an hour just to talk to a human who doesn't really know anything about the property other than what's on the website.

Unfortunately, even after years of renting with Yellow Bird, I am sad to leave a 1 star review. I…read morewould leave zero stars, if possible. It's absolutely the worst customer service I have ever encountered in hospitality. They have nice properties listed, but don't count on your vacation sticking. We received an *email* two weeks before our rental that it was canceled due to "scheduling issues." (It had been reserved since November for week in July.) That's it, no call, no explanation, and no effort to try to remedy the situation. Despite the email saying we would receive a full refund, we have not. I have left over a dozen voicemails and no one has returned my calls.

We stayed in a vacation home over a wee end. It was delightful! What a lovely place, very waspy, in…read moreterms of the people that are there, but thats not a bad thing! The people were of good stock, the homes were all very well kept, the beach was a block away and very private! even with other families there, there was plenty of space at the beach for everyones groups. The tiny town has a great little selection of local dives, and its a great place to take the family on a weekend or a week long getaway from the city!

The only reason I am even giving one star is because of the location . The house we stayed in was a…read moreshort walk down a private trail. The house it self was filled with spiders , the kitchen and furniture was in disrepair . We were kind enough not to complain about the state in which we arrived at the house. However after checking out and leaving the house cleaner than we found it The management informed us they would be charging us for a brand new couch. The same couch that was already torn up when we arrived . We will be disputing this but have learned a valuable lesson . Sometime it is worth complaining and pointing out the faults in things.

We rented an original beach house over the fourth. It's charm and proximity to the lake proved to…read morebe added value to the experience. It was what a beach cottage should be. The house itself, although older had plenty of room for kids and grandkids and the the side yard was great for activities. Only drawback was the bathroom locations, and no dishwasher, but for a week it worked well.

Jennifer and her team is very knowledgeable and responsive to clients and their properties! If you…read morehave an AirBNB and need it to be operated efficiently and effectively, New Journey Management is the company for you and to your property!

From the owner: We specialize in management of vacation rentals. We handle bookings, guest communication,…read morescheduling cleaners for quality turnovers, can coordinate maintenance needed at the property and much more. Safety is very important to us along with creating great guest experience. Owners can contact us for a free consultation for management and guests can book any of the properties under the Guest Stay tab.