Wow! So beyond disappointed with this place. I recently purchased a sweater here (along with $300 worth of other items) and when I wore the sweater once, it fell apart! I was so disappointed. I brought the sweater back, fully expecting at the very least store credit and an apology. Nope! They scoffed at me when I explained I'd spent a lot of money at their store and basically shrugged me off. I left and told them to throw it out, since it's completely unwearable. You should really reconsider the snobby attitudes and lack of customer service. Especially in this economical climate selling Forever 21 quality sweaters for $60-$90. You'll go under- and fast if you keep this up. read more

Absolutely love this shop and the owner! She remembers me every time I walk in and asks me about my dog and how everything is going in my life. You don't find people or places like that often!! They are super helpful finding cute outfits and making sure the fitting room is ready for you. And if you need anything, they are happy to help. Every time I go in, they have new items that are super in style and super cute! It's my go to place to find exactly what I'm looking for (instead of running around from shop to shop). Definitely recommend!! read more

They have a very cool selection of brands that I love and are new to. They carry a bunch of Dolce Vita sandals and Rebecca Minkoff purses which has a very bohemian surfer vintage style to it. The blonde lady and the younger girl that work here are a bit standoffish and kept staring at me while I was going around - it was a bit nerve wracking and annoying. I think I prefer most of their casual items over their prom dresses or formal dresses. read more

Great selection. Inventory is always changing. Something for every age and body type.

I love this place! They have an amazing selection & every piece is something I would wear. The lady helping me was extremely kind and went above & beyond for me - staying late, helping me find something at the other location. I regret never going in sooner. I think this is going to become my go-to place for new pieces. Love it! read more

During prom season, my daughter & I checked out this boutique primarily because they stocked Sherri Hill dress and my kid is kind of a huge fan. There were quite a few cute dresses in Hill brand and other brands. They have a a pretty good selection in comparison to some other local boutiques we looked at. The girl who helped us (and I wish I could remember her name!!!), well, she was excellent. Great customer service! We also had looked at the Roseville store a different time and she worked there also. She was assisting another customer so we couldn't get her help but she would swing by our dressing room and compliment different dresses. I highly recommend this boutique if not for the selection (and they have cute clothes in stock as well), then definitely for the customer service. read more

I bought a pretty silk shirt with the intention of having it altered. My tailor informed me that due to the fine material and the construction (very tiny seams) it would not be possible to take up the sleeve. I went to return the shirt and the little girl working there told me all sale items are final. If this had been pointed out when I was checking out, I would have bought the shirt. That's terrible customer service and I won't ever shop there again. read more

Even though I didn't end up finding a dress for my bridal shower here I still wanted to leave a positive review. Being on the larger size (14/16) I was hesitant to look in boutiques, but I wanted to find something unique. I definitely have a fear of going into a shop and not being able to fit into anything. I ended up having a great experience at Button Up. The woman who helped me was very nice and brought me tons of choices to try on. She definitely catered to exactly what I wanted and brought me beautiful dresses to try on. Unfortunately, in the end I do believe I would have had better luck if I were at 12 or smaller. I would highly recommend this store for its beautiful clothes and customer service. read more

I really love the product selection here. They carry a wide variety of mainstream and smaller brands. Love that you can find Wildfox, Hudson Jeans, and Show Me your MuMu in Folsom. read more

I am in complete agreement with Meebs. This store is quite possibly the worst boutique I have ever been to. The customer service is atrocious. As a young, fashionable and attractive professional I am used to being treated like a model when I walk into a boutique. I didn't even elicit a "hello" or any acknowledgement from the older woman working there who was busy chatting up one of her friends. I will gladly travel to Madame Butterfly in Sacramento for my shopping needs. The selection of clothing is better and the girls there know how to treat their customers. read more

Good option for good quality brands considering mall is so far from us! Customer service is hit or miss.. sometimes i have girls who are so helpful in finding the perfect outfit for me and other times they barely even look at me. Price is expensive.. wish they would have some kind of point system like the other boutiques in town where if you spend a certain amount you can take off $10 or $20 off your next purchase to keep you coming back and so you don't feel like you are always spending a lot of money on clothes. Overall though I've been really happy with my purchases and there's something in there for everyone! read more

Stopped by because I was looking for a dress for a Bachelorette party get away. The lady that helped me was super nice and was very helpful in picking out some options for me. I had been so frustrated at the mall the day before at different stores. They do a good job picking out quality items that really flatter the body. The dresses I purchased ranged from 80-100 and I thought was totally worth it. Will be back! read more

Everyone check out Button UP! Great clothes/prices/staff! An overall great shopping experience from the creators of Runway in El Dorado Hills! Will make sure and make this a pit stop everytime i'm in town! read more

I want to start out this review by being very honest. I have been in this store a few times previously and have not had a good experience. I am very customer service oriented, so when I am not greeted immediately when walking in the door of a boutique, that is a red flag right away. There were a few occasions where I went into this store and felt ignored. Fast forward to going in there a few days ago. I was shopping around and decided to go into Button Up, where I was promptly greeted by Lucy. Lucy was so sweet and helpful, to both myself and my little one, who was in tow. Lucy changed my experience with this store and now I plan to go back on days she works, because I know I will get excellent customer service. In a day where online shopping is so prevalent, it is important for boutiques such as this to keep their customer service and offerings on point. Thank you Lucy! read more

My daughter and I had an excellent experience at Button Up at the Palladio. We stopped in to look for a prom dress and were thrilled to find they had a great selection. We were given personal service and attention by Dina Silva. My daughter tried on at least 15 dresses all very different. We weren't pressured to make a purchase but we couldn't help it when we found the perfect dress. It was such a great experience I'm not even dreading shopping for one next year. I'm recommending all my friends shop there when they are looking for that something special. read more

Ok. Ok. Yea I'm a guy. How much do I know about women's fashion....? Zero! But like many of us guys, we have significant others we wish to impress. I just so happened to walk in to Button Up and was immediately approached by a sweet girl who understood completely my apparent, obvious face/predicament. Within twenty minutes I was out the door, bags in hand. Whew, and best of all my girlfriend loved it all! (thank god) I definitely will be returning soon for the next "situation."!! read more

I love this place! To bad I'm not rich because I want everything in this store! The clothes are so different from any other store in Folsom, which Is great because I hate showing up somewhere wearing the same outfit as someone else!! I have always had a pleasant experience with the staff being very friendly and helping me find what I'm looking for. The store manager even helped me entertain my children while i was trying on clothes, (talk about customer service)! read more

Three people working and not one of them greeted us or helped us. We were on our own trying on prom dresses. Terrible customer service. We won't be back. read more

Went into Button Up to look for a few things. Great experience today! Lucy was helpful, friendly and relatable. Not sure how long she has worked here but she is a terrific addition to the Runway/Button Up boutiques. I have always loved shopping at their stores and look forward to having her help me again in the future. read more

Great store & friendly staff- the complete boutique experience. The owner is very savvy and quite lovely. Button Up is exactly the type of business that I like to support. Level 99, Fifteen Twenty, Gypsy 05 etc...they know what's up. read more

I love shopping boutiques and especially this store. My last visit was fantastic. The staff helped me find an outfit that worked great and was really outside my comfort zone but looked great on. I got so many compliments that I couldn't wait to tell them where to go. Keep up the great customer service and fun fashions, your customers are very happy! read more

Thank you Suzanne Cherek, the store manager. I shopped there several weeks ago, with a friend, looking for the perfect blouse for my daughter's wedding in June. I found the perfect blouse but not in my size. Suzanne looked it up on their inventory and said that the Roseville store had it and will send it over in two sizes for me to try on. Then I was informed later that the inventory was wrong and they don't have those sizes after all. I was so upset because that was THE blouse! Well, a week later Suzanne called the designer and found those two sizes I needed! She went beyond what I thought they could do. Great customer service! read more

If it was possible to not even give a star I would!! Never shop here!! Worst customer service I have ever seen!!! Plus if you get a gift for Christmas you only have 10 days to even do an exchange. After spending close to $400 on clothes I couldn't even exchange them for a correct size... but would be more than happy to donate my clothes for me or I could purchase something else that fits!!! Do yourself a favor and save a headache and never go to this store!!!!! read more

I walked into this boutique ready to drop $500 on a dress, and one of the owners and one of the employees treated me, my sister, best friend and mother with complete disdain. I have also been to Runway with my friends (we are all 18) without a parent and the employees/owners acted like we were wasting their time and tried to prevent us from trying on dresses. So both of these stores have a complete lack of customer service. I don't understand why they would treat high school girls--the only people who buy prom dresses--like they are an inconvenience when wanting to try on a dress. If there was anywhere else I could have bought the dress I wanted, I would have. I will continue to avoid going in there at all costs. read more

I have nothing but negative things to say about this place. My brothers girlfriend purchased her prom dress from here. While at the store they had issues pulling up the zipper but the associate finally got it up and said it wouldn't be an issue the day of the dance. Oh man... was she wrong! She puts on the dress about 20 minutes before she has to leave the house for pictures the day of prom and we are unable to get the dress to zip. After countless tries from numerous people the zipper finally goes up and then proceeds to completely bust open! Keep in mind this girl is a size two! With her in tears and frantic we had to go to our seamstress and have them attempt to fix/salvage the dress in the small time frame she had. The seamstress was unable to fix the zipper and ended up having to sew the dress on her! We called the boutique to tell them the situation and all they had to say was they could offer a ten dollar credit to the store, TEN FREAKING DOLLARS! The dress was 350$ and it was 50$ to get the dress sewn on her so she could make it too the dance 45 minutes late! Talk about horrible customer service. I will tell everyone I know not to go to this horrible store. read more

Hi everyone! Stepped into Button Up last night to peruse the clothing. This store has some really nice items and I purchased a beautiful dress there a few months ago. The young lady working that day was very nice and helpful. I cannot say the same about the older, blonde woman behind the register yesterday.... I was admiring a very well made cocktail dress and said it would be a fun New Years Eve outfit. My boyfriend said it looked like a Halloween costume (it really didn't)....And then the arrogant employee who had not offered any greeting nor assistance up to that point exclaimed "Well, that's actually a prom dress".... Yep! That's all she said in a disgustingly haughty tone of voice. Now let me just say, I am a size 0 in misses and a size 3 in juniors and am in terrific shape for being somewhat over 50 which means that I could wear and and would look good in it! My point is, one would think she would like to make a sale, and perhaps offer a dressing room to try it on while being courteous. I mean, isn't that why she was there?? It's quite difficult to stay in business with all of the great online boutiques at your fingertips and it baffles me that a she would be so rude and condescending! read more

In the age of great Internet shopping sites such as Shopbop, Asos, or Nordstrom and discount sites such as Gilt, HauteLook or Bluefly, I wonder how boutique shops still exist. But then I remember why, it's for the customer service, feeling like you're shopping with your best friend who knows your loves and hates and always have great suggestions. I was excited to see that a new boutique had opened in Folsom and was in a convenient location (in the same shopping centre as my grocery store and threading place, score). However, when I walked into Button Up, I was disappointed. While the selection of merchandise is average (Paige, Miss Me and Level 99 jeans, Free People, Velvet, Kensie, etc) nothing was too exciting or unique which is what you're looking for when you walk into a good boutique. Though, the most inexcusable thing was the customer service. No "Hello, how are you, do you need help?" was offered when i walked into the store. The store was well staffed and there was no reason for someone not to greet me while I was looking around. It took about 5 min for someone to approach me and say "hello." For the prices they are charging for their average, nothing special, clothing, you would think they would offer outstanding customer service but it's lacking. My tip is to overlook this shop and go with the on-line sites to save yourself money or take a trip to San Francisco. I went shopping in Roseville yesterday and got better treatment at the Gap, THE GAP, than this "boutique" store. read more

Great apparel, similar to what you would find at Nordstroms. Unfortunately, the staff is beyond snobby! They begrudgingly ask if there is anything they can help you with while looking you up and down and they spend more time talking to one another than assisting the customers. Even after shopping at this store on numerous occasions and spending hundreds of dollars collectively, they treat you like they would rather you not be there. The owner is super sweet and helpful when she is at the store, but the rest of the staff could definitely use an attitude check. Staff at the sister store in El Dorado Hills, Runway Boutique, tend to be much more pleasant. read more

Not sure I'm looking to be treated like a model when I shop (wow--maybe you can check that ego at the door?)--but I do know a good boutique when I see one. Love the selection and thought the customer service was outstanding. No, they didn't wash my car or kiss my pinky ring, but I still somehow managed to enjoy it. read more

Was on a trip in Nor Cal and stumbled upon this place very good selection of clothing. Staff was very friendly, reasonably priced clothes for the brands they carry. Defiantly a spot I will stop at when I'm back in NorCal. read more

I have been shopping at Runway in El Dorado Hills since it opened and I was so excited when I found out they were opening Button Up. Both Runway and Button Up are the only place I will buy any of my jeans. They are always well stocked with Big Star and Miss Me which are my two favorite brands. I haven't experienced any of the issues that some of the other yelpers have with the staff. In fact, the customer service I have encountered has been the exact opposite. Many of the employees know me by name, and even remember my size and the styles I like. I like Button Up because it has some of the same brands as Runway, but a lot of the clothes are different. Every time I go in there they have more inventory. The prices for the brands they offer are also reasonable, and I have found that they often beat Nordstrom's prices when it comes to denim! Definitely a big plus for me. The convenience and good customer service of Button Up is up to par with its sister store Runway and I will definitely continue to shop here. read more

So glad to see a great boutique open in the Palladio! Have been shopping at Runway in El Dorado Hills for years and was excited to see the owner opening up another location. There are some of my favorite brands that Runway carries, but a lot of new and different brands. What an amazing selection. The staff was very helpful and I left with some great new items for summer. read more

I want to start by saying " a one start rating is way to much for this store." Initially I was very excited about finding this women's clothing boutique and it went down hill quickly from there. The sales associates were very pushy and rude. I happened to be in casual attire that day to make things quicker in the dressing room :) and I was treated like a person that wasn't worthy of shopping at their store. I will never set foot in there stores again... I think they have three locations and one was enough for me! There are far better places to shop for cute clothing in the area and be treated with dignity and respect! read more

I came in here for the first time today and this seems like an awesome place! The lady working there was extremely friendly and helpful and they seem to have a pretty good selection of clothing, although I was disappointed with their shoe selection :(. Definitely coming back when I have more time to look around! read more

S m h. I was so excited to finally get to come here (roseville location) and search for a prom dress. It wasn't busy at all, I was the only one looking at dresses but there wasn't that much of a wide selection, and there were more larges than other sizes. First, I did not get greeted because I was just with my sister and we were alone. But when a lady and her daughter came in to look at dresses, they got greeted and information about trying dresses on and if they needed help. I was like really?? Okay.. I don't recommend coming here. Rude employees! read more

As an avid shopper, fashion enthusiast and relative newcomer to this area, I was thrilled to see Button Up open in Palladio. Boutique stores are quickly becoming a thing of the past and while I enjoy online deals as much as the next shopper, nothing beats feeling the texture of the fabulous clothes in person, getting help from an expert employee and supporting a local business. I love to shop but as a teacher, my budget is limited. I am certainly not Button Up's most affluent or spendy shopper, but I am a frequent customer, often just for browsing, and I am always greeted with a friendly hello and smile from the employees who never make me feel bad for not purchasing everything I have tried on. The brand representation is excellent particularly in staples such as skirts, tops/blouses, tees and denim. Some of my favorite wardrobe items came from Button Up including a Bailey 44 maxi skirt that hugs in all the right places, a color block Ella Moss tee and a pair of incredibly well priced level 99 jeans. Their selection is a cross between what you would find in TBD or Savvy at Nordstrom but with fairer pricing and a more eclectic selection. I love that they usually only buy one or two of each item in each size so that the pieces I purchase from Button Up are unique and special. Robin, the owner, clearly has a keen eye for her clientele as well as for fashion. I am a loyal Button Up shopper and encourage you to visit their Palladio store soon! read more

I don't typically leave online reviews, but I just had to this time. I recently had a situation with a dress for a special occasion for my daughter. This could have been a nightmare situation, but the ladies at Button Up, specifically Robin, went out of their/her way to make everything right. We had placed a special order for my daughter's dress in the size and color she wanted. Once the dress arrived, we went in so my daughter could try it on. She was never able to do that completely because the zipper was faulty. I asked the ladies at Button Up to reorder the dress, rather than try to fix the zipper, which they did. When the dress arrived the second time, it was the wrong color. This was because the vendor had shipped a replacement color without notifying the store they were doing this. Needless to say, we were not happy to find the wrong color when we went back to try the dress on. The ladies apologized, even though it was not their fault, and committed to making the situation right. I have to say that all the ladies were fabulous to work with, especially Robin, who went above and beyond to accommodate us. The situation was resolved far beyond my expectations and Robin even made an additional kind offer before we left the store. Thank you again for making a very difficult situation more than alright in the end! read more