Work caused damage to the house with water leak. The company is refusing to pay for damages

Was here to fix a slow drain. After fixing drain they tried to snake it to make sure it was draining properly. Snake wouldn't go through so they chizzled away my concrete before asking and said my pipe had collapsed. Called his boss, explained to him what happened and said they could fix it for $800. I asked could I pay $400 now and the rest at the end of the week and they said they needed all the money upfront. Now months later they won't return my phone call to fix the problem so now I have a worse problem because they left my basement in horrible shape. read more

We have used Butts Plumbing twice now - both times Sam came out and did an excellent job. Super helpful, arrived on time, did the job at a reasonable price and even offered some tips and suggestions moving forward with our bathroom remodel. Thank you, Sam! read more

Butts Plumbing installed a new sump pump with a back up battery pump for us. Ours was still working but it was over 10 yrs old. The upgrade has given me peace of mind and the price is much less than having to deal with a flooded basement. Collin was very knowledgeable and explained everything about the new pump in detail. The installation did not take long and my appointment was scheduled quickly and conveniently. read more

I will definitely be calling Butts anytime I need a plumber in the future! Everyone I've encountered in the company, from my very first phone call to the plumber who came to my home have been friendly, and accommodating, and extremely competent. definitely the place to go for fast, efficient, and affordable plumbing. read more

Collin came to check out a leak under our sink today. He was courteous, friendly and very knowledgeable. The leak was fixed in no time at all!! Thank you so much for your quick response and for sending Collin Jeff & Chris C read more

Great service by Collin. he was very nice and honest. he took his shoes off and laid down a towel to keep the mess at a minimum. He cleaned up after himself and was very informative and provided options. He also reviews the other services and costs they offer. I felt they were very accommodating and what they charged me was very fair for what they did. I called the afternoon before and they were there within 24 hours. I will definitely use them again! read more

After a terrible experience with another plumbing company , I called Butts plumbing. They fixed the problem quickly and at a much lower cost than the other company. The guy who came out was Colin and he was just a good guy all around, He was friendly and thorough and went out his way to do a good job. Butts will be my go to guys for any future plumbing needs. Mark A. read more

We had a potential leak in outside pipes, water gushing into sump pump. Called Butts and a service tech arrived in less than 2 hours. Collin was super knowledgeable and figured out the problem. Sump pump needed to be replaced. Collin installed pump and did a great job taking out old hydro backup which hadn't worked in years. I'll certainly request Butts and Collin when I need plumbing services in future. read more

I called because I needed a plumber to finish the rough in for a downstairs bathroom. I was quoted a price for the rough in plus concrete work. The rough in was completed but they never came back to do the concrete work. They maybe good at plumbing but hopefully you will not need concrete work down because it seems they will just leave you hanging wondering if they will complete the work. I will not ask them to do any further work of which I have plenty. read more

I am doing a bathroom remodel and I decided to use Butts Plumbing. They did such an amazing job on my refrigerator water line for ice. I wish I had just stayed right there. Well, because of the work on that line I decided to call them to fix my bathroom pipe. I called butts plumbing and the service manager, I believe his name was Jason, came out and said that the job would be between 350-400 dollars to remove the pipe and that if he had to cut down into my living room it would be more money. No problem there, because every quote I got at that point said 350 to 400. I chose them to do the job because I felt they were effecient and friendly from the last job. So, I got the estimate and the estimate read 525.00. I said to myself maybe it is because he added the wall already. At this point, I allowed the tech to come in to repair and because it was a Saturday I was charged an extra 50 dollars bringing the grand total to 575.00. I was okay with that because once again I thought this was a fair company. I was not home, away at a book signing event for my books, when they arrived, and my son paid the company. When I got home sure enough the pipe was gone which was awesome and they didn't have to cut into my living room from upstairs. Well....then the plot thickens.... but I received the same price as if they had cut through into my living room. I called and left a message to contact me because if you don't have to cut into my living room, then why do I have to pay the extra money as if you did. I got the call back Monday morning and was told they could take off 25.00 because that was the cost extra of cutting into the living room. LOL excuse me??? My remodeler even laughed (Because he cuts walls out and does it for more than 25.00). So, I politely told the lady on the other end that I chose them because I felt they were an honest company. Because you see someone spending money to get the bathroom redone, you believe that I have money to waste. Thank God that I do work and can afford these things to the best of my ability. I do not recommend this company based on the dishonesty of an evaluation which led them to overcharge in the beginning and then not drop the price when they didn't do what they should have done on the contract. By right I could have requested them to come back and cut the wall, then the contract would have been fulfilled or I could waste time with my lawyer because a contract was not fulfilled. The wall, by the way, still has to be cut and I still had to pay someone to cut the wall because the wall is damaged from the tub leaking down into my living room because of the broken pipe. Make sure you can be present at home when people like this drop by because had I been there, there would have been no way I would have allowed them to get my card information. The work was not completed and there was no price reduction since they did not need to cut the wall. The original price range given to me inside of the home, without having to cut the wall, was not honored. It is not about the money, as I am a registered nurse and published author, and have made that money back since working last night alone. It is about the priniciple of honesty. I have a wise car mechanic and he once said this, "I value relationship over money. Because if I treat my customers fairly and do not price hike them, they come back on their own because they trust my honesty and integrity." Guess what? The lines to his little mechanic shop is out the door every day. Maybe they can learn from him that integrity goes a long way. I have recommended them since my water line, and I have called those individuals to let them know to go elsewhere. This is my review. Blessings. read more

I've had Butts Plumbing To change out toilet's change Fossetts and to change out faucets on the outside of my house their prices were reasonable and they were very easy to work with I definitely will call them again if needed read more

Laurie in the front office got us in to the schedule quickly, due to the nature of our problem. Chris came out and got our problem solved. He was professional, efficient and COVID compliant. Highly recommend this company! We've used them for years! read more

Called this place up in May for a backflow valve check. Lady stated it was too cold out to send someone so she put me in the list. The following week it was in the mid 80's and no call back to get this done. Obviously they don't need the business so I found another plumbing company that will manage my plumbing need from here on out. Too bad about this place. Would have liked to give them a try but first impressions are all you have in a business unfortunately. read more

3rd plumber Around Avon lake ive used. First to not disappoint. Called ahead like they said they would. Showed up on time. Quality looking work. Would recommend read more

I called Butts Plumbing on a Saturday morning after one of my two water heaters went bad. I was going out of town so I needed this addressed immediately. The tank was bulging out, the expansion tank was defective, and the shut off valves were not working. I made the mistake of calling three other plumbing companies before Butts, which I will never do again. Two of the companies on call techs never called me back, and the other one couldn't make it out. Butts answered their phone, was responsive, came out within a couple hours, troubleshooted the problem, and fixed everything fast. Butts installed a new hot water tank, valves, and a new expansion tank. The technician was professional, knowledgeable, and provided outstanding customer service. He did not try to upsell me on anything, and the price was extremely reasonable for what was emergency service. I would highly recommend and I will not call another plumbing company other than Butts for service / repairs. Thanks. read more

Had Butts plumbing out to replace kitchen faucet and fix a problem with the bath tub. The plumber Tom was friendly and did a great job. New what had to be done and was super efficient. Great job. Would highly recommend. read more

Tom was very nice, identified the source of our leak quickly, and fixed it within maybe 20 mins. Very efficient and bonus points for being a pug lover. Thanks, Tom! read more