The service was decent and the technicians were competent but the customer service and business…read morepractices were a little suspect and seemed borderline shady. It seems like their goal is to sell you on getting very expensive work done with them on their financing plans. We called to get a drain snaked and in a couple hours they were trying to get me to sign something to get 11 thousand dollars of work done! What's worse they were kind of strong arming me into saying it absolutely had to be done now and things couldn't be left as they were. The only reason I'm not giving them a one star review is I'm giving them some benefit of the doubt that it wasn't a scam and that stuff really does have to be done. Either way the quote was incredibly high.

We had our finished basement flooded from a broken water heater. Technician Charlie did a fantastic…read morewater mitigation job.. My wife and I signed the proposal between $12k and 18k Once complete, Roto-evil-Rooter billed insurance just under 18K. The insurance adjuster called me and said the invoice was very high for the work performed. Finally, Roto-evil-Rooter agreed to just under $13k on the final invoice The insurance even went up $1k from what should have been paid to them! Roto-evil-Rooter attempted to ruin our 1 week vacation in Florida . I received an email with a balance billed invoice of over $ 4k. I was extremely upset since according to insurance I owed nothing I called Roto-evil-Rooter and explained my position . 2 days later greedy management sent me a email with intent to lien our property! I filed a complaint with the ohio attorney general the next day My position is you can charge reasonable and custonary and not rip seniors on a fixed income off. The claims adjuster stated Roto-evil-Rooter were using unethical business practices . Two days later I get a call from Management, I owe nothing DO NOT USE Roto-evil-Rooter, Management put me through hell while on vacation for no reason. I am happy they changed their position, however Roto-evil-Rooter has ripped many people off for greed.

Quick to respond with great communication leading up to our appointment…read more Dylan was professional and very kind. I would highly recommend them for an emergency repair.

Arranged my appointment with The help of the Yelp app. Searched for toilet replacement and il gave…read moreme a list of some plumbing services. 1-800-Plumber + Air, was the first to reach out through the messaging on Yelp. They asked me a few questions about what kind of service I needed, told me the estimate was free and we were off. They set up a time at my convience. The day of my appointment, they called and texted me about 15 minutes before they arrived. In The text they gave me the technicians name and a little background on him. His picture also. Dylan arrived on time he looked very professional, was courteous and seemed very knowledgeable. He assessed the task and gave me an estimate in about ten minutes after he arrived. It took him about an hour or so to install my new toilet ( that I had already purchased before hand). The work was A1. Cleaned up after the work was done and took the old toilet with him also. As far as the value that I paid for the service, which I thought to be a little pricey, it was fair I guess. I would definitely use 1-800Plumber + Air again and would request Dylan to be my tech.

Gabe is always great. recommend highly for any plumbing needs. Efficient and great for diagnosing…read moreprobl

Everything when amazing, estimate great !!!! service excellent great value beat everybody!!! Took…read moretheir time and did it right! Replace all lines boxes and service man laid down cover over carpet!!! Amazing company!!!!! Best in the area

I've used Vince and the On Demand Plumbing team multiple times at both my home and some of my…read morerental properties. These guys are absolutely top-notch! Fast, communicative, and very transparent. Highly recommend!

Had a plumbing emergency and needed the water shut off fast. Vince showed up quickly and took care…read moreof it without any hassle. He kept me in the loop the whole time, which I really appreciated, and his prices were totally fair--especially for an emergency visit. Super professional but also easy to talk to. Definitely someone I'd call again if I ever run into plumbing issues.

made appointment for a non emergy .plumber came out on time and fix my problem and gave me quote…read morefor the next job

I am incredibly frustrated with my experience with Plumbing 911. They already charged me $300 on a…read moreprevious invoice just to replace a toilet wax seal, but they did it completely blindly without actually knowing what the root cause of the leak or problem was. Now, they have handed me an estimate for over $1,600--including cutting open my laundry room ceiling and walls--without even pinpointing the actual issue first. Their paperwork explicitly states that "additional work may be required" once the toilet is removed, leaving the door wide open for endless extra costs. To top it off, they refuse to take responsibility for putting back any of the finished surfaces or walls they plan to tear apart. They are guessing at my expense and trying to leave me with a massive bill and a torn-up house. If you want a plumber who actually diagnoses a problem accurately before racking up charges, look elsewhere.

The owner of this business Anthony Scruggs is a total scam artist. He starts job and never…read morecompletes it. He never shows up for appointments and never returns calls. He owes me money for a job he left undone and parts for an Hvac mini split unit he never installed. Stay away from this crook!!

Your technician Anthony Scruggs is the most discourteous and unreliable person out there…read more I've been dealing with him over 6 months or more trying to repair an HVAC unit As if this date the unit is still broken Anthony never shows up as scheduled. No phone calls from him either. i will not deal with him any longer and he has given your company a bad reputation