My son brings his kitten here and loves the staff, so when we knew it was our "pennys" last day my…read moreson wanted to bring her here. The vet we encountered was the sweetest, most caring vet I've probably ever met. His name is Jonas. He came in and looked as sad as the 3 of us and said multiple times how sorry he was. My penny passed with Jonas holding her paw and the three of us with our hands on her. I will miss her forever but dr Jonas made it somewhat bearable.

This is the place to go if your pet is ill, the prices are actually not bad for an urgent care. Is…read moremuch better than going to a primary care clinic for illnesses, they'll charge you much more and only for the exam fee.

i just got a new 4mth puppy and needed her to get checked for ?…read morethey took me in just 3hrs

It's hit or miss. Sometimes they're nice, sometimes there's an attitude. Sometimes they get what's…read morewrong with our furry friends, and sometimes totally miss it.

I had to bring in my cat for an urgent visit today. When I called I unfortunately spoke with a…read moreperson who was not helpful or interested in helping me. When I asked for more assistance she denied my request. I was directed to an ER when it was not appropriate. I called back and spoke to a different person to collect information to take to another vet. I explained why I needed the information and was told to come over immediately. While in the office I told Dr.Patel my experience and he let me know that person would be fired immediately. As a long time patient at Woodbourne I knew this was not the way they handle their clients. I'm very grateful to be able to continue my care here and hope that this issue is resolved and will no longer be a problem for other families looking for care for their pets.

Back story: I recently moved back to the area and needed a vet for my dog. My dog has allergies so…read moreshe requires medication to help. My husband and I found this Vet close by and decided to make an appointment. My husband made an appointment over the phone for Wednesday June 5th at 12:15pm during his hour lunch break, which the person on the phone said should be no problem getting in and out and should be about 15 minutes total. My husband drives to the vet and arrives earlier than 12:15pm, checks in with the person behind the desk and gave his name, the dog's name and then he had a seat to wait to be called back. While waiting, 2 people came in and were seen before him. Thinking maybe they were late for their appointment, he said nothing. After 20 minutes he goes up to the desk to ask how much longer it'll be since he has to get back to work. The person behind the desk looks at him blankly and asks if he has an appointment, as if he didn't just talk to her and sat in front of her for the last 20 minutes. The person behind the desk acted as if there was no appointment and that he never checked in to be seen. Instead of causing a scene, my husband left. I'm not exactly sure how hard it is to work the front desk at a Vet because I have never done so, but I would think the man sitting in the waiting room for 20 minutes was waiting for a reason. If not, would you really let a person with no appointment just wait in your waiting room? **EDIT: if there was any back up or delay on their end, she did not explain it at all. She just acted as if my husband didn't JUST talk to her, didn't just check in for his appointment, and had no idea who he was or why he was there** It makes us feel like they don't care about our time or our dog that we were going to trust them to take care of. Now with the wasted time, we will have to find a new vet. The new location looks nice but the service was not worth the looks. Do not recommend. If management is looking for the person behind the desk at this time: she has dark brown/ blackish hair and was working 6/5 12pm-12:45pm.

We have been going to Newtown Vet for 17 years with our various pets through the years…read more Recently our dog Charley started having seizures, one of which was pretty scary and needless to say we were very concerned. Dr Graham, our favorite vet , once again explained everything thoroughly and took about an hour of his day going over possible causes options for treatment. Charley was diagnosed with idiopathic epilepsy and we are so relieved that's all it is. Dr Graham is the best and we truly love and trust him with our pets.

So much. So very much can be improved. We walked in with…read moreour cat and left feeling robbed and without our cat. When we arrived they took him in the back without us. Didn't like that. 1/2 later the doctor spoke to us about his condition. I don't feel like he explained everything to us well. That there are meds the cat could have taken. He had no personality and didn't have an optimistic demeanor. Everything was presented like it wasn't worth the trouble. We asked questions but he didn't offer positive solutions. He made it sound like if you do this you will need to keep the cat here for three days, see a cardiologist, then he'd be on three meds a day. The groups I belong to are wondering "why we didn't fight harder" and my only answer is the vet gave up on us and on the cat. There was no: "here's what we can do, let's try this!" The demeanor was he's doomed, don't waste your time. We did the best we could to feel confidence in him, but we don't think he was the right person to handle our cat. Maybe someone that was more proactive, motivated and didn't leave such a feeling of doubt in us as we walked away empty handed would have been a better experience. Also compounding this with a $1,200 invoice as we walked away without our beloved baby. All of it a terrible experience. The only saving grace was the young lady who handled the paperwork. I wonder what other pet owners think of that doctor.

My dog had some pain in her leg the other day so I brought her in. The wait was pretty long (about…read more2.5 hours) but I was impressed that they looked her over thoroughly. The nurse who did intake was a little judgmental and got me a bit nervous that this would be an expensive visit that would require surgery, citing her own dog's recent injury to the same limb. However the vet was very thorough and informative. He described how they checked over every part of my dog's body to ensure she was OK and recommended conservative treatment plan that involves medication and rest--so, no X-rays unless it doesn't get better in the next couple of weeks and likely no surgery. He also noted that my dog is probably a bit dramatic (this is true!). The cost was expensive but not nearly as much as I was expecting and their pharmacy is cheaper than my regular vet. There were a couple things that I feel could be improved upon, though: 1. I have an extra $10 charge that I didn't authorize for their charity organization. I specifically remember hitting "decline." Yet, I was still charged. I know I'll seem like an a**hole asking for a refund, but I prefer to make donations to organizations I'm familiar with and have researched well to be sure they align with all my values. And I prefer to make direct donations rather than while I'm with my dog who is in distress. I also think it's shady to still charge me after I declined. 2. While we were waiting, a young woman came out very upset because her dog was just put down. The music that was blasting in the waiting room was from the soundtrack of the movie "The Wedding Singer," specifically the song where Adam Sandler is singing about wanting someone to kill him and how he wants to die. I also noted that they brought the woman's beloved pet out in a trash bag and then they discussed afterward whether they gave her the correct nose print. The front desk staff was compassionate with her while she was there, but perhaps some of these details could be considered in the future. Overall I was happy with the care my dog got and that is what matters most to me.

Was almost 10 minutes late for an appointment. Traffic was horrible. I understand that I was a…read morelittle late and would expect to have wait my turn. However, at least 7 pets were seen before mine. We waited an hour. When I asked about the very long wait and why so many pets were seen before me -- was told because "you missed your appointment, we have so many who don't show" We didn't miss the appointment, if I had been told I had to wait so long I would've rescheduled. Horrible!! Also, it costs a fortune. Highly recommended that you go elsewhere. If it wasn't for the specialist we see, I too would go elsewhere!!

Took me dog because she hurt her leg. Looked my dog and diagnosed with something she didn't even…read morehave. She gave me medication that poisoned her. Took her to another vet but it was to late and she died. The made me kill my baby.

I spoke to one of the technicians here about my dog's teeth cleaning and they helped me out by…read moreanswering so many questions. They recommended care options outside of just dental cleanings and explained how to care for my dogs teeth from brushing them, to specific types of bones (with cautionary advice on making sure they're not to hard or soft). They took time to help me out even though I didn't book an appointment with them (yet). I highly recommend this place judging by how kind and help the person was that I spoke to. Thank you!

Caring for their patients !!!…read more I've been a loyal customer since this place opened. Dr. Jeffers was a miracle worker but she is long gone. Now this is a corporate office that couldn't care a damn. My 3 month old puppy took ill yesterday after taking medication they prescribed and I thought she was dying. I called and begged to have her seen and was told to take a hike. She couldn't be seen for days because they didn't have an appointment open. If they are the vet taking care of my pup and they are the ones responsible for her health, under their care they should shuffle things to get 16 minutes somewhere to help in an emergency !!!

First visit to this vet went beyond my expectations. The doctor sat and explained A to Z with what…read moremy dog needs and should be on, from Food, medications, vitamins (because he doesn't eat dog food) to what vaccines he needs and doesn't. His last vet was rushed and didn't explain anything, so to go from that to this was night and day. The staff were super friendly and understanding that he sometimes doesn't get along with other dogs and we were put in a room so we didn't have to wait where other dogs would pass. It was such a pleasure and I highly recommend this Vet to anyone with a pet. Thank you to the kind doctor and staff!! A++ experience

I want to sincerely thank the staff at BluePearl for the exceptional care they gave my girl,…read moreSophie. When she was admitted, I feared it would be the last time I'd see her. Instead, thanks to your care and compassion, we were blessed with another precious week together. That extra time allowed her to celebrate her 18th birthday surrounded by love, cuddles, and comfort before she left this world. A special thank you to Dr. Urbina for patiently answering all of my many questions, taking the time to explain everything in detail, and ensuring Sophie was comfortable every step of the way. Your kindness and dedication meant more to us than words can express.

My dog needed emergent abdominal surgery and this place saved her life! When i took her to my…read moreregular vet for lethargy and vomiting they took an xray and assumed she had a cancerous mass and said we would probably have to put her down. We rushed to blue pearl as we have taken other pets here in the past and they performed an ultrasound which showed a foreign body in her stomach. They were able to surgically remove it and she's pretty much back to her regular self! They gave my girl a second chance at life and i'm so grateful. The staff is amazing especially the surgery team. Thank you guys for everything!

Super responsive and so kind, they made this very difficult experience as peaceful and respectful…read moreas possible. I'm so thankful for this service available.

The scheduling was a little uncertain and had some problems. However, the process was sweet and…read morecomforting RIP my cat.

Ive been going to the Bridge Clinic since I adopted from Rescue Purfect in 2021. Not only are they…read moreaffordable for appointments and medications, but they are very affordable for surgeries! Ive had two cats require surgery and they were the best. Ive had positive experiences with all the Veterinarians especially Dr. Marks who not only emailed me several times regarding my very sick kitty. But after having to deliver very difficult news she came out to my car to reassure me on my decision. I would definitely recommend.

I work in Philadelphia and Delaware County animal rescue for quite a few years, and this was my…read morefirst experience at the bridge clinic in Bensalem. I was coming in for a dental exam for one of our TNR kitties and wasn't sure what to expect. I was pleasantly surprised by their extremely organized process, they're very friendly and welcoming staff both on the phone and in person, there, informative and efficient veterinarian, and of course the cost was also well received. The written check-in instructions as well as the experience at the animal had were all five star process. It was well worth the drive to this clinic for their services and their outstanding staff.