My son brings his kitten here and loves the staff, so when we knew it was our "pennys" last day my…read moreson wanted to bring her here. The vet we encountered was the sweetest, most caring vet I've probably ever met. His name is Jonas. He came in and looked as sad as the 3 of us and said multiple times how sorry he was. My penny passed with Jonas holding her paw and the three of us with our hands on her. I will miss her forever but dr Jonas made it somewhat bearable.

Overall this is a wonderful place for pet exams, particularly if your pet is difficult to corral…read moreand get to the vet. However, if your pet is on thyroid medication, the staff does a poor job of reminding you that you have to be at the vet within a very tight window of four to six hours after the pet has taken their medication. If your pet is outside that window, they will make you wait or turn you away. This happened to me this morning.

It's hit or miss. Sometimes they're nice, sometimes there's an attitude. Sometimes they get what's…read morewrong with our furry friends, and sometimes totally miss it.

I have had all my pets here for years when it was dr entwistle. I have seen it go down hill…read moresteadily since they lost dr foley and dr phalen. This review isn't even my pet. Tuesday this week I was there to pick up the ashes of my best friends dog. The office was out of my way but went because I knew how hard it was for her to do so. She called the office at 7:05 and already the answering machine was on. I get there at 7:25. No lights. No one there. Sign says open till 8. There is no excuse for that. Today i went and was hardly greeted. 2 girls sitting there. I said I'm here for Dolly's ashes. The one girl says Dolly ?? Waiting for a last name I suppose. I told her and she got the bag. There was no: I'm sorry for your loss or any words except Have a nice day. I actually was so shocked and extremely disappointed. I'm so happy I was able to pick them up and not Dolly's mom. Btw. Office was empty.

I had to bring in my cat for an urgent visit today. When I called I unfortunately spoke with a…read moreperson who was not helpful or interested in helping me. When I asked for more assistance she denied my request. I was directed to an ER when it was not appropriate. I called back and spoke to a different person to collect information to take to another vet. I explained why I needed the information and was told to come over immediately. While in the office I told Dr.Patel my experience and he let me know that person would be fired immediately. As a long time patient at Woodbourne I knew this was not the way they handle their clients. I'm very grateful to be able to continue my care here and hope that this issue is resolved and will no longer be a problem for other families looking for care for their pets.

We had been taking our dog Bella here for many years. So long in fact that we started with them…read morewhen they weee initially on woodbourne road. For 16 years Bella was fairly healthy and usually only went for yearly exams and occasional allergies. Bella started getting small growths on her small body. A couple had mushroomed in a bed location and would bust open and bleed. Recently during her wellness one of these were on her hind leg and affecting her walking. One week ago we put her in doctor patrols care for removal alongng with one more small growth on her side. What we got back was an aging dog that had been butchered with a total of 12 cuts and sutures on a small body. Just naproxen for pain and antibiotics. Well the 10 on her back started to pull from the stitches. He took her back and restitched her under a local. Two days later again this time preformed a medical scrub ( so painful that she could barely move) again under local anesthesia. That was not even a week. By that night Bella was having breathing difficulties and was in excruciating pain. We took her to blue pearl emergency ( amazing, caring facility). Within 24 hours we had to put Bella down Dr. Patel preformed unnecessary, unauthorized additional surgery that made Bella's last days agony. DI NOT TAKE YOUR PETS TO THIS BUTCHER!

We have been going to Newtown Vet for 17 years with our various pets through the years…read more Recently our dog Charley started having seizures, one of which was pretty scary and needless to say we were very concerned. Dr Graham, our favorite vet , once again explained everything thoroughly and took about an hour of his day going over possible causes options for treatment. Charley was diagnosed with idiopathic epilepsy and we are so relieved that's all it is. Dr Graham is the best and we truly love and trust him with our pets.

So much. So very much can be improved. We walked in with…read moreour cat and left feeling robbed and without our cat. When we arrived they took him in the back without us. Didn't like that. 1/2 later the doctor spoke to us about his condition. I don't feel like he explained everything to us well. That there are meds the cat could have taken. He had no personality and didn't have an optimistic demeanor. Everything was presented like it wasn't worth the trouble. We asked questions but he didn't offer positive solutions. He made it sound like if you do this you will need to keep the cat here for three days, see a cardiologist, then he'd be on three meds a day. The groups I belong to are wondering "why we didn't fight harder" and my only answer is the vet gave up on us and on the cat. There was no: "here's what we can do, let's try this!" The demeanor was he's doomed, don't waste your time. We did the best we could to feel confidence in him, but we don't think he was the right person to handle our cat. Maybe someone that was more proactive, motivated and didn't leave such a feeling of doubt in us as we walked away empty handed would have been a better experience. Also compounding this with a $1,200 invoice as we walked away without our beloved baby. All of it a terrible experience. The only saving grace was the young lady who handled the paperwork. I wonder what other pet owners think of that doctor.

My dog had some pain in her leg the other day so I brought her in. The wait was pretty long (about…read more2.5 hours) but I was impressed that they looked her over thoroughly. The nurse who did intake was a little judgmental and got me a bit nervous that this would be an expensive visit that would require surgery, citing her own dog's recent injury to the same limb. However the vet was very thorough and informative. He described how they checked over every part of my dog's body to ensure she was OK and recommended conservative treatment plan that involves medication and rest--so, no X-rays unless it doesn't get better in the next couple of weeks and likely no surgery. He also noted that my dog is probably a bit dramatic (this is true!). The cost was expensive but not nearly as much as I was expecting and their pharmacy is cheaper than my regular vet. There were a couple things that I feel could be improved upon, though: 1. I have an extra $10 charge that I didn't authorize for their charity organization. I specifically remember hitting "decline." Yet, I was still charged. I know I'll seem like an a**hole asking for a refund, but I prefer to make donations to organizations I'm familiar with and have researched well to be sure they align with all my values. And I prefer to make direct donations rather than while I'm with my dog who is in distress. I also think it's shady to still charge me after I declined. 2. While we were waiting, a young woman came out very upset because her dog was just put down. The music that was blasting in the waiting room was from the soundtrack of the movie "The Wedding Singer," specifically the song where Adam Sandler is singing about wanting someone to kill him and how he wants to die. I also noted that they brought the woman's beloved pet out in a trash bag and then they discussed afterward whether they gave her the correct nose print. The front desk staff was compassionate with her while she was there, but perhaps some of these details could be considered in the future. Overall I was happy with the care my dog got and that is what matters most to me.

Look elsewhere. My two cents:…read more 1) Research the vets who will touch your animals. 2) Research this chain - you will be concerned. 3) Stay away from young know it all docs. I know in emergency - esp on holidays - you're stuck with who you get, but the vet can make it helpful or, as was our experience, a kafkaesque journey through the 7 rings of hell. If I had it to do again, I'd have done research on animal hospitals in the area and Vets within them well before I needed one and would've done what I could to steer toward one of those in an emergency. Our experience could not have been worse. I kick myself for trusting her. Vets are like every other discipline - abilities range broadly. Don't let what happened to us happen to you. We got stuck with what definitely appears to me to be an inexperienced vet (has been there ~ a year or 2) whose hubris cost us a tragic ending with our beloved pet. Also, we had gone there from a pet urgent care center who we paid for a full blood work-up that we presented (about 15 minutes later) to the front desk staff at thee BluePearl hospital when we arrived - along with notes from our regular vet that we saw the day before. The vet never bothered to review the information, ran the same blood tests and charged us for it. Also, our boy died before the radiologist ever read the report on the X-rays - we were charged for the radiologist services. Insults to a very painful injury. You've been warned. My advice: DO NOT GO here and definitely do not allow her to touch your pet - ever. She seems to me to have more confidence than skill. Do your research!!!! I wish I had.

Took me dog because she hurt her leg. Looked my dog and diagnosed with something she didn't even…read morehave. She gave me medication that poisoned her. Took her to another vet but it was to late and she died. The made me kill my baby.

I spoke to one of the technicians here about my dog's teeth cleaning and they helped me out by…read moreanswering so many questions. They recommended care options outside of just dental cleanings and explained how to care for my dogs teeth from brushing them, to specific types of bones (with cautionary advice on making sure they're not to hard or soft). They took time to help me out even though I didn't book an appointment with them (yet). I highly recommend this place judging by how kind and help the person was that I spoke to. Thank you!

I took my cats to this vet for over 2 years but unfortunately I'm moving on. The vet they've seen…read moreis generally fine - Dr. Lloyd. There have been some weird things here and there but no vet is perfect. Administratively, this office is a mess. They never do what they say they'll do the first time. I always have to call and follow up on my requests, and call them for things like receiving blood test results that I spent hundreds on. Recently I needed my cat's prescription for food refilled as we've figured out it's the only food he can digest well. Chewy called me to say my vet was asking for me to get the prescription from them and they wouldn't just send it over to Chewy like they had in the past, even with my cat's visits totally up-to-date and having spent $2,000 on him in the last few months here. Then after I called 2 days in a row, Jennifer at Pet's Best Friend told me their new policy is pet owners need to physically pick up the prescription (they would not email it to me) and said I have to mail it to Chewy. That is absolutely not a thing and I don't appreciate being lied to. I picked up the prescription and can easily upload a digital version to Chewy. Doesn't seem worth it to lose a customer who spends so much at your practice. Please work on the little things; there's no excuse to be so bad at them.

Caring for their patients !!!…read more I've been a loyal customer since this place opened. Dr. Jeffers was a miracle worker but she is long gone. Now this is a corporate office that couldn't care a damn. My 3 month old puppy took ill yesterday after taking medication they prescribed and I thought she was dying. I called and begged to have her seen and was told to take a hike. She couldn't be seen for days because they didn't have an appointment open. If they are the vet taking care of my pup and they are the ones responsible for her health, under their care they should shuffle things to get 16 minutes somewhere to help in an emergency !!!

They made the process as easy as could be when we had to put our dog down. Very compassionate.read more

Every person I interacted with at this hospital had an attitude, a smirk on their face and was…read moreshort and curt. As pet parents we are there under stressful situations and deserve compassion and empathy at the very least. The front desk manager was annoyed when you inquire about the status of your pet, the intake triage nurse stared at me with expressionless eyes and didn't crack a smile. And quite frankly the Vet was terse and emotionless as she told me my dog is currently on too many meds for the situation and to not bring him back to the hospital because it stresses him out. Noted. Very disgusted with this place. Felt belittled and when I am the one trying to smile at people instead of them there is a problem.

Super responsive and so kind, they made this very difficult experience as peaceful and respectful…read moreas possible. I'm so thankful for this service available.

The scheduling was a little uncertain and had some problems. However, the process was sweet and…read morecomforting RIP my cat.

The good is you can get an appointment sooner than later The price is reasonable compared to other…read morelocal vets. The doctor calls you on the phone because you cannot enter the clinic with your pet. You have to wait outside in your vehicle. My cat arrived him in good spirits so I'd say he had a good visit.

This was one of the worst veterinary experiences I've ever had…read more I brought my dog to Bridge for sedated x-rays after he had already been diagnosed the previous day with elbow and shoulder problems based on non-sedated x-rays. After I dropped him off at 8:00 AM, Allison called me around 11:00 AM to say she was "afraid" to perform the x-rays because if she found nothing, I was going to be upset. That conversation immediately raised red flags. I reminded her that my dog had already been diagnosed with two orthopedic problems the day before. I asked whether she was confident in her ability to interpret the x-rays. She told me she was, but also said there was someone else at the practice who was more experienced at reading them. She asked me five separate times whether I still wanted to proceed. When I picked my dog up later that day, Allison told me she found absolutely nothing wrong with him. I asked how that was possible when he had been diagnosed with both elbow and shoulder problems just 24 hours earlier. Her response was simply, "I don't know." After speaking with the manager, I was told I could pay an additional $165 to have the x-rays reviewed by a board-certified radiologist. I paid the fee. The radiologist identified significant abnormalities involving my dog's shoulder, including his biceps tendon, as well as problems with his elbows. In other words, the doctor who repeatedly told me she was "afraid" to perform the x-rays completely missed the very problems the radiologist later identified. What bothered me just as much was the response afterward. No one apologized. No one acknowledged how serious it was to tell me there was nothing wrong with my dog when there were, in fact, significant orthopedic findings. There was no accountability. To make matters worse, I've spent the last two days trying to get Bridge to communicate with another specialist who wants additional information about my dog's case. I was told Allison would be the one making that call. I specifically requested that someone else handle it, given that she had concluded there was nothing wrong with my dog. I was told that wasn't possible. Any conversation with Bridge feels like running into a wall. They repeatedly remind you they're a low-cost clinic, but that explanation doesn't excuse poor communication, inaccurate interpretation, or a complete lack of accountability when mistakes happen. Based on my experience, I cannot recommend this practice. The combination of poor judgment, lack of accountability, and lack of compassion turned an already stressful situation into an unnecessarily frustrating one. I hope sharing my experience helps others make an informed decision.