Had a great service experience today with Tindol Ford…read more Call to schedule was a breeze and the person I spoke with was very helpful to determine my needs and timing. Hota quote that was exactly in line with the final bill. Arrived right as they opened for service and was greeted immediately, confirmed what was to be done and was directed to the waiting area, where there is ample seating, free coffee or tea and vending machines. Service was completed in 35 minutes, no surprises or upsells, fast and courteous checkout and our car was well taken care of. Really pleased with our experience and treatment. Was worth going a little further out than the dealers closer to uptown who never got back to me,tried to put me through an automated maze of phone prompts and had horrible reviews to boot.

Went in because my catalytic converter was stolen and I had a tailgate recall. I told the service…read moremanager my skid plate was in the back floorboard and it needed to be replaced after the new converter was installed. Well, they forgot the skid plate, clipped a wire while they were fixing the recall on the tailgate and thought I would not notice. When they confronted the service tech, he admitted that he cut the wire and put some electrical tape around it. It took 2 more visits before they actually got everything fixed. Can't see going back for anything.

Have seen many temporary tags from La Karnley in Charlotte & all of them have been altered, i.e…read more the expiration dates. Reputable? Honest?

The guy is a scam artist! Do not buy from him…read more I bought a 2007 Highlander and have had nothing but problems. It's been in shop more than on the road. Now it needs a total new transmission!! Are you kidding me! What a scammer, I wanted a dependable car and I got a piece of s***!! Do yourself a favor- do not buy from this place, their cars are not good and you will spend lots of money fixing up!! I'll never buy from a small car business again. Only dealerships now!!!

Bought 2 cars from him. Clean, well maintained. No issues after 30k+ miles on each. Highly…read morerecommend. J

I'm here to share my personal experience with no lies. I have phone records and text messages to…read moreprove everything. I was contacted by the sales manager Julian about a Ford F-150 raptor. I told him I would come by and look at it which I did. Then I shook his hand and said I'm going to get it but it was after 1800hrs the credit union was closed. We agreed on a price, the next day I got off work and went to the bank did the paperwork and picked up the check the next day. The same day I pick up the check I'm in close communication with him and the sales woman! I call back one more time for a follow up she. Tell me someone is currently test driving the truck I told them I was going to get and the truck I have a check for. I called Julian to get an update he tell me the truck SOLD!! I expressed how unprofessional that was and the deal was locked in on my end. I took a hard inquiry on my credit due to thinking I would get this truck. Watch out for this place they say one thing and some else come along that doesn't ...... they will sale to them. They post the message after you leave a review and still don't fix the initial problem.

I purchased my 2022 f150 Burns Ford lancaster. Also purchased was a extended warranty. I was told…read moreas long as I kept the records for the oil changes I would be fine. Well, turns out that's not exactly correct. I was told inaccurate information. And now the warranty is no longer valid not only because I don't have records of changing the air filter. Even though it's never been recommended to be cleaned by Burns Ford of Lancaster or of york. I was under the impression by speaking with the service writer that my warranty even though came from Burns of Lancaster was still under the same umbrella as Burns of York. Turns out that's not correct. I believe what it was they were just looking to get extended business. Because I was never informed until now when I do need the warranty that I'm not covered. Because well it didn't transfer. Even though it's the same umbrella. Doesn't transfer. Not only that I've been going to Burns Lancaster Burns of York for quite some time for my oil changes. Last two times I've noticed before oil change first time half a quart this time 3/4 of a quart low. The truck has 83,000 miles on it. I looked a little further it's leaking from the VVT grommets on the valve cover gasket. Leaking an office to where I can smell it burn off the exhaust manifold. Leaking enough is to wear the air conditioning compressor has oil on it. Oh let me not forget last time I went I also had transmission fluid service done. To make sure I was up to date with all warranty issues or staying ahead of them. Well what they did they charged me for dropping the pan and changing the filter. Which was significantly higher in cost than it is for fluid replacement. I took about 10 minutes to clear it up.. so yeah I would think twice before going there.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

I just recently went to journey auto sales last week. And i couldn't have been happier with the…read morecar i purchased and the customer service i received. Jacob was amazing!! And the other guys there were amazing people and very helpful. very accommodating and reasonable. Highly recommend!

I needed some service and an overall inspection on our 2006 Pontiac Solstice before our upcoming…read moreroad trip. Since Caldwell Chevrolet was nearby I decided to give them a shot. I am so glad I did. Russ, our service advisor, listened to our concerns, was extremely informative, and I could tell he really enjoyed his job. The best news was that our car didn't need anything other than what I expected. I've had past experiences where I thought a car repair shop might have beefed up the needed repairs to pad their income, but with Caldwell Chevrolet there were no shenanigans. Another rap that dealerships have is they are more expensive than an auto repair shop. I had a dollar figure in my head for the needed repairs and service. The end result was the costs for my repairs were a lot less than that, so don't hesitate to take your car to Caldwell Chevrolet for any needed service. You'll get great service at a great price.

Great service. Russ kept me updated on my Camaro repairs getting approval before proceeding. He…read moreeven sent pictures with messages so I had a clear understanding of the issue. The have always treated me well.

bought carport 1st of november they raised price on me than i stressed to them i needed it done…read morewithin two to three weeks. a couple weeks later the company that they contracted to do work called me and said they would make contact within two weeks for date to do carport. than they contacted back again to say it would not be done til after holidays which would have been more than two months i told them i did not want carport anymore. they said j and s had deposit of $308 i had paid them. i had gotten letter from association and put in for permit with county, i contacted john at j and s sales six times with no return from them. went back to company doing work they said on back of contract says no refunds no back page on contract at all. i think not making contact back and calling yourself a business is wrong. next it will be court time.